Ancora Ashby Route Anchor
If you searched for Ancora Medical Practice Ashby, you probably need the right route quickly: online triage, phone, reception help, repeat prescription, Med3/fit note, test result, registration, Detuyll Street branch details, hospital waiting-time update or NHS 111.
This guide keeps the official details inside the page first, then gives the official action links when you are ready to complete the task.
What Do You Need from Ancora Medical Practice Ashby Today?
Choose the task first. Ancora’s own pages point users toward online triage for clinical enquiries, admin triage for prescriptions/Med3/admin requests, phone support if online access is difficult, and NHS 111/999 for urgent or emergency care.
Medical concern or GP input
Use the online triage request form for clinical enquiries. A GP reviews the request and decides the next step.
Appointment request
The practice uses Advanced Access and online triage. Doctor appointments are listed as 10 minutes, one patient and one medical issue.
Repeat prescription
Use online prescription, admin triage, prescription slip, post or front desk. The practice does not take prescription requests by phone.
Test result
Phone for results only after the doctor has seen the result and agreed it can be given by phone. Best phone window is 2:00pm to 4:00pm.
Med3 / fit note
7 days or less: self-certify. New Med3: follow booking system for GP review. Ongoing/additional Med3: use online admin triage and allow 72 working hours.
Register as new patient
The practice says it has an open list for patients living or moving into the practice area. You register with the practice, not an individual GP.
Ancora Sites: Ashby Road and Detuyll Street
The practice is bigger than one building. Use the right site name when checking directions, appointment messages or opening hours.
Opening Hours and Protected Learning Time
Ashby Road Surgery
Official opening-hours page lists Ashby Road as 8:00am to 6:30pm Monday to Friday, and 8:00am to 2:00pm on Saturday.
Saturday note: the practice says Saturdays are for pre-booked appointments only.
Detuyll Street Surgery
Official opening-hours page lists Detuyll Street as 8:00am to 6:00pm Monday to Friday, with Saturday and Sunday closed.
Second Wednesday
Both Ashby Road and Detuyll Street are closed from 13:00 on the second Wednesday of every month for staff protected learning time.
Appointments and Online Triage: Micro Step-by-Step
Ancora says all clinical enquiries should now use the online triage request form. If you cannot use it, phone 01724 842244 or walk in and reception can help complete the form.
Start with online triage for clinical enquiries
Use the form for GP input about a medical concern. The practice says a GP will review the request and choose the most appropriate next step.
Expect routing, not always a GP slot
The next step may be a same-day appointment if clinically appropriate, a pharmacy referral arranged directly, or signposting to another service such as First Contact Physiotherapist, mental health worker or social prescriber.
Watch the 5pm rule
If you submit the triage form after 5pm, the practice says you may not receive a response until the following working day.
Use phone or reception if you need help
If you cannot use or complete online triage, phone the surgery or walk in and speak to reception.
One patient, one issue
The appointment page reminds patients that one appointment is for one patient and one medical issue. Longer appointments can be requested for complex or multiple issues.
Home Visits: When and How to Ask
Who home visits are for
The official appointment page says home visits are for patients who are too ill or frail to attend the surgeries.
Request time
The practice asks patients to try to request home visits by 11:00am.
Reception questions
Receptionists are trained to ask questions. Describe symptoms clearly so urgency can be judged.
Repeat Prescriptions: 72 Working Hours and No Phone Requests
Ancora runs a computerised repeat prescription system. The repeat slip attached to your prescription helps you tick exactly which medicines you need.
Request routes
- Green repeat slip into the reception prescribing box.
- By post with stamped addressed envelope if return post is needed.
- Ask at the front desk.
- Online prescription icon if registered for online services.
- Admin Accurx triage through Contact Us or NHS App.
Processing time
The official prescriptions page asks for 72 working hours notice for repeat prescription requests.
Allow 72 working hours before contacting your nominated pharmacy for collection.
No phone ordering
Due to high request volume, the practice says prescription requests are not taken over the phone.
Use one of the alternative routes instead.
Test Results: Best Time to Call and Privacy Rule
Best phone time
The official test-results page says enquiries are best directed between 2:00pm and 4:00pm.
Doctor must review
You may telephone for a result if the doctor has seen it and agreed it can be given over the phone.
Confidentiality
You must ring for your own results. No information is passed to another person, except parents of patients under 16 as stated by the practice.
Blood-test examples
The page explains blood tests can assess general health, confirm infection and check organs such as the liver and kidneys.
Sick/Fit Notes and Med3 Requests
7 days or less
If you have been ill for 7 days or less, the practice says you do not need to see a doctor. Complete a self-certification form yourself.
New Med3
If you require a new Med3 sick note, follow the booking system to arrange a GP review.
Ongoing Med3
For ongoing or additional Med3 requests, complete the online admin triage form through the contact page and allow 72 working hours.
Register as a New Patient
Ancora says it currently has an open list and welcomes registration requests from patients living or moving into the practice area.
Register with the practice
You are registered with Ancora Medical Practice, not with an individual GP. You may express a preferred practitioner, but the practice says this may not always be possible.
How to register
You can use the NHS GP registration online service or complete form GMS1 available from reception. Online forms are linked from the practice page.
New-registration appointment
The official page says you will be offered a new-registration appointment with a healthcare assistant to complete new-registration forms.
Emergency temporary treatment
If ill while away from home or not registered, emergency treatment can be provided for up to 14 days.
Temporary patient
Temporary registration can last up to 3 months while you remain registered with your permanent GP.
Non-English speakers
The official page links NHS role/registration information in several languages including English, Farsi, Urdu, Albanian, Bengali, Hindi, Arabic, Punjabi, Polish, Spanish and more.
Hospital Waiting Times and Referral Updates
If you are waiting for a hospital appointment within Northern Lincolnshire and Goole Foundation Trust, Ancora tells patients to use the official waiting-time link before ringing the GP or hospital.
Waiting-time link
The contact page says current waiting times are measured in weeks and updated regularly.
Check NLaG waiting timesHospital switchboards
Scunthorpe General Hospital: 01724 282282. Diana Princess of Wales Hospital: 01472 874111. Goole and District Hospital: 01405 720720.
When to contact hospital
If you are waiting for a hospital appointment, the practice says you can contact the hospital department directly for an update.
Services and Clinics Listed by Ancora
The official services page lists key services and clinics. This article turns them into practical routes instead of sending users away without context.
Clinics and support
- Clinics We Offer
- Social Prescribing
- Travel Health
- Test Results
Procedures and documents
- Non Scalpel Vasectomy Service
- Sick/Fit Note Certificates
- Non NHS Services
- Chaperone Policy
Patient comfort
The chaperone policy says all patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.
Doctors, Nurses and Practice Team
The official staff page lists named doctors, nurses, healthcare assistants, care coordinators, reception/admin staff and a social prescriber. Always check the official staff page for the latest names and roles.
Doctors listed
Doctors listed include Dr Girgis Abdel Shahid Henalla, Dr Mubark Jajja, Dr Suprabha Heggade, Dr Deepa Joy, Dr Krystyna Ciuraj, Dr Martin Clausen, Dr Anam Abrar, Dr Adeola Balogun, Dr Amrou Abdelnaby and Dr Mohammed Al-Hattami.
Nursing team
The practice says nurses have wide experience and regular update training. Practice nurses are available by appointment at both surgeries Monday to Friday.
Healthcare assistants
HCAs support baby clinics and run clinics for phlebotomy, blood pressure, weight/height, diabetic foot checks, smoking cessation, ECGs, suture removal and wound management.
Reception and admin
The official page says there are 30 reception and admin staff across both surgeries, trained to assist with appointments, repeat prescriptions and general help.
Care coordinator
Care coordinators help coordinate and navigate care across the health and care system.
Social prescriber
Helen Kirk is listed as Social Prescriber and has worked as a psychosocial practitioner across North Lincolnshire services.
Chaperone, Interpreter and Contact-Details Rules
Chaperone
You may ask for a chaperone during intimate examinations. You can ask a friend/relative to be present or ask the practice for a trained member of staff.
Interpreter
If you need an interpreter for face-to-face or telephone consultations, state this clearly in your triage enquiry or tell reception.
Correct contact details
When completing triage, check your phone and SMS details carefully so the practice can contact you about next steps.
Patient Records, Sharing and Confidentiality
The official patient-record page explains that medical information may be shared between care providers when needed, with patient consent and confidentiality rules.
Confidentiality
The practice says it complies with data protection and access-to-medical-records legislation. Reception and administration staff are bound by the same confidentiality rules as medical staff.
Summary Care Record
The Summary Care Record is intended to help emergency doctors and nurses when the surgery is closed. Initially, it contains medications and allergies.
FOI requests
Freedom of Information requests about practice information should be made to the Practice Director.
Suggestions, Complaints and Feedback
The official staff page says Practice Director Christine Buckley would be happy to hear views and suggestions about the practice service. The site also links to suggestions and complaints from its further-information area.
Use clear facts
Write the date, site, staff role if known, what happened, what harm or confusion it caused, and what outcome you want.
Respect confidentiality
If you are raising a concern for someone else, the practice may need consent before discussing personal health information.
Contact route
Use the official practice contact page or phone 01724 842244 for the correct current complaint or feedback route.
Ancora Ashby Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Online triage request
I am registered at Ancora Medical Practice. My main issue is ______. It started ______. It is getting worse/better. I take ______. My correct phone number is ______. I need an interpreter/chaperone/access support: yes/no.Repeat prescription request
Full name: ______. Date of birth: ______. Address: ______. Medicine name and dose: ______. Nominated pharmacy: ______. I understand repeat prescription requests need 72 working hours and are not taken by phone.Test-result call
I am calling between 2pm and 4pm about my own result. Test type: ______. Test date: ______. I understand reception can only give results if the doctor has reviewed them and agreed.Home visit request
I am requesting a home visit because the patient is too ill/frail to attend surgery. Symptoms are ______. They started ______. Best callback number is ______. I understand reception may ask questions to judge urgency.Map: Ancora Medical Practice Ashby Road
Use this map for the main Ashby Road surgery. Check your appointment message before travelling because Ancora also uses Detuyll Street Surgery.
Official Action Links
Use these after reading the relevant section above. This guide explains the route first; the official link is for action.
Related MedicalGroupUK Guides
Use these to compare GP appointment and patient-route guides. Always verify live details on each official practice website.
Ancora Medical Practice Ashby FAQs
Where is Ancora Medical Practice Ashby?
The main Ashby Road surgery is Ancora Medical Centre, 291 Ashby Road, Scunthorpe, North Lincolnshire, DN16 2AB.
What is Ancora Medical Practice phone number?
The official phone number is 01724 842244.
What email address is shown by Ancora Medical Practice?
The official contact page lists nl.b81026@nhs.net.
Does Ancora Medical Practice have another branch?
Yes. Detuyll Street Surgery is listed at 20 Detuyll Street, Scunthorpe, North Lincolnshire, DN15 7LS.
What are the Ashby Road surgery opening hours?
Ashby Road is listed as 8:00am to 6:30pm Monday to Friday and 8:00am to 2:00pm on Saturday. Saturdays are for pre-booked appointments only.
What are Detuyll Street Surgery opening hours?
Detuyll Street is listed as 8:00am to 6:00pm Monday to Friday, with Saturday and Sunday closed.
When are phone lines answered?
The practice says telephone lines are open and answered from 8:00am.
When does triage open?
The opening-hours page says triage opens from 8:00am every morning, excluding bank holidays.
What happens on the second Wednesday of each month?
Ashby Road and Detuyll Street close from 13:00 on the second Wednesday of every month for staff protected learning time.
How do I request GP input?
For clinical enquiries, use the online triage request form. If you cannot use it, phone 01724 842244 or walk in and reception can help complete it.
How quickly should online triage respond?
The contact page says a response should be received within 48 hours during working hours.
What if I submit online triage after 5pm?
The practice says if you submit the form after 5pm, you may not receive a response until the following working day.
Can triage send me somewhere other than a GP?
Yes. The practice says the next step may include a surgery appointment, pharmacy referral, First Contact Physiotherapist, mental health worker or social prescriber.
How long is a doctor appointment?
The appointment page says all appointments with a doctor are 10 minutes.
Can I book more than one issue in one appointment?
The appointment page says one appointment is for one patient and one medical issue. Longer appointments can be requested for complex or multiple issues.
How do I request a home visit?
Home visits are for patients too ill or frail to attend the surgeries. The practice asks patients to try to request home visits by 11:00am.
How do I order repeat prescriptions?
Use the repeat slip box, post, front desk, online prescription icon if registered, or admin Accurx triage through Contact Us or NHS App.
Can I order prescriptions by phone?
No. The official prescriptions page says the practice does not take prescription requests over the phone.
How long do repeat prescriptions take?
The practice asks patients to allow 72 working hours for repeat prescription requests.
What is EPS?
The Electronic Prescription Service lets the practice send most prescriptions electronically to your chosen pharmacy.
When should I phone for test results?
The official test-results page says results enquiries are best directed between 2:00pm and 4:00pm.
Can someone else get my test results?
The practice says you must ring for your own results and no information is passed to another person, except to parents of patients under 16 years of age.
Do I need a fit note for 7 days or less?
No. The practice says if you have been ill for 7 days or less, you do not need to see a doctor and can complete a self-certification form.
How do I request an ongoing Med3?
For ongoing or additional Med3 requests, complete the online admin triage form through the contact page and allow 72 working hours.
Is Ancora Medical Practice accepting new patients?
The new-patients page says the practice currently has an open list and welcomes requests from patients living or moving into the practice area.
Do I register with a specific GP?
No. The practice says you are registered with the practice rather than with an individual GP, although you can express a preference of practitioner.
Can I register as a temporary patient?
Yes. Temporary registration can last up to three months. Emergency treatment can be provided for up to 14 days if you are ill while away from home or not registered.
Does Ancora Medical Practice offer chaperones?
Yes. The practice says all patients are entitled to have a chaperone present where they feel one is required.
Can I request an interpreter?
Yes. If you require an interpreter for face-to-face or telephone consultations, state this clearly in your enquiry or tell reception.
What is Ancora Medical Practice’s CQC rating?
CQC lists Ancora Medical Practice as Overall: Good.