Thornhills Anima Route Hub
If you searched for Thornhills Medical Practice, the useful answer is not just the phone number. Most patients need to know whether to use Anima, phone reception, NHS 111, Patient Access, a prescription request, test-result route, fit-note route, or enhanced access.
This guide brings the official Thornhills details into one practical patient dashboard, then gives the official links only when you are ready to act.
What Do You Need from Thornhills Medical Practice Today?
Start with the task. Thornhills uses Anima for many requests, but the official site also lists tasks that should be handled by phone instead.
GP appointment or medical advice
Use Anima for a GP appointment request or general medical advice for a new or ongoing concern.
Home visit
Do not use Anima. The appointments page says to phone the surgery between 8am and 10:30am if possible.
Repeat prescription
Do not order repeats by phone unless registered for the housebound delivery service. Allow 72 hours / three working days.
Fit note
Seven days or less is normally self-certification. More than seven days may need a GP fit note.
Blood test, nurse clinic or long-term review
Do not use Anima for these. The official Anima page says to call the surgery for blood tests, nursing team appointments and annual long-term reviews.
Urgent when closed
Use IC24 from 6pm to 6:30pm, NHS 111 outside hours, and 999 for emergencies.
Thornhills Medical Practice Contact, Hours and Evening Cover
Anima Online Requests: What Thornhills Uses It For
The official online-contact page says Anima integrates with the medical record and asks the same type of questions staff would ask, helping the practice assess and route requests.
Medical requests
Use Anima for GP appointment requests and general medical advice for new or ongoing concerns.
Admin requests
Use Anima for administrative queries, chasing referrals, chasing test results, medical reports and other non-NHS work.
Other enquiries
The official page lists prescription queries, sick/fit notes, vaccination enquiries, contraceptive/HRT queries and travel immunisation enquiries.
When Not to Use Anima
This section prevents delay. The official Thornhills online-contact page clearly says to phone the surgery for the requests below.
Phone the surgery for
- Home visit requests.
- Blood test appointments.
- Appointments with the practice nursing team.
- Smears, dressings, injections and prearranged ECGs.
Also do not use Anima for
- Ordering repeat prescriptions.
- Annual long-term health reviews.
- Asthma reviews.
- Diabetes, COPD, hypertension and chronic heart disease reviews.
Appointments, Telephone Advice and Care Navigation
The official appointments page says an appointment may not always be necessary, and it asks patients to choose the right service first.
Check pharmacy and self-care first
Many conditions can be treated without a GP appointment. Thornhills links to pharmacy help and self-help resources.
Request an appointment online or phone
The official appointment routes are online request and telephone on 01732 849980.
Expect care navigation
Reception may ask for a brief outline of the problem. The official page says this is to help direct you to the right clinician or service, not to provide clinical advice.
Use telephone advice only when suitable
Telephone consultations may suit follow-up advice, straightforward medication reviews, test-result discussions, medication reactions, admin discussions and calls suggested by a doctor or nurse.
Cancel early if you cannot attend
Cancellations less than 30 minutes before the appointment are recorded as DNA. Repeated DNA may lead to registration removal from the list.
Home Visits: Phone Between 8am and 10:30am if Possible
The official appointment page says home visits should be requested by telephone between 8am and 10:30am if possible. This helps doctors and district nurses plan rounds.
Correct route
Phone 01732 849980. Do not use Anima for home visits.
Who home visits are for
The official page says only patients too frail to visit, physically handicapped, or confined to bed should be visited at home.
Not valid reasons alone
Home visits are justified on medical grounds, not social, weather, transportation or financial grounds.
Enhanced Access Through Malling PCN
Thornhills is a member of Malling PCN. Enhanced Access appointments are currently provided by the PCN and may not be at your normal Thornhills site.
Weekday evenings
Appointments can be available between 6:30pm and 8pm Monday to Friday through Malling PCN.
Saturdays
A clinical professional is available between 8am and 12pm at a practice in the local area; times may vary.
Sundays / Bank Holidays
A GP is available between 9am and 12:30pm at a hub in Tonbridge or Maidstone.
Repeat Prescriptions: 72 Hours, No Phone Ordering and Pharmacy Nomination
The official prescriptions page says to allow 72 hours / three working days for prescription requests. It also says Thornhills does not accept repeat prescription requests over the phone, unless the patient is registered for the housebound delivery service.
Online services
The easiest route is online services. Thornhills also has an online-services page for Patient Access.
In person
You can place a repeat request in the surgery letterbox or at reception.
Pharmacy nomination
Online prescriptions can be sent electronically to a pharmacy of your choice.
Only repeat items
The official page says to order only items listed on the right-hand side of your repeat prescription.
Medication review
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year.
Charges
The prescription page links to NHS prescription charges, exemptions and prepayment certificate information for England.
When Will My Thornhills Prescription Be Ready?
The official prescription page gives a collection timetable for requests ordered before 1pm. Requests after 1pm take an extra day.
| Ordered before 1pm | Ready for collection | User note |
|---|---|---|
| Monday | Thursday | Allow three working days. |
| Tuesday | Friday | Check pharmacy nomination before collection. |
| Wednesday | Monday | Weekend days affect timing. |
| Thursday | Tuesday | Plan before you run out. |
| Friday | Wednesday | Request early before weekends and bank holidays. |
| Saturday | Thursday | Online/in-person processing follows working-day rules. |
| Sunday | Thursday | Requests after 1pm take an extra day. |
Test Results: Use Anima for Chasing, Phone Carefully for Privacy
The Anima page says chasing test results is a suitable Anima request. The jobs page also confirms patient services staff may relay test results as part of reception/admin duties, but results must still follow confidentiality rules.
Best first route
Use Anima if you are chasing a result and the request is not urgent.
Phone if needed
Phone reception if you cannot use online services or the result issue needs direct practice help.
Prepare for ID checks
Have your name, date of birth, test type and approximate test date ready.
Fit Notes: Thornhills 7-Day Rule, £40 Charge and Renewal Warning
The official sick-note page is detailed. This section turns it into a quick user route.
7 days or less
Your employer should not usually ask for a doctor’s certificate. You can self-certify.
More than 7 days
You normally need a medical certificate from your GP, depending on employer policy.
Private certificate
For sickness of seven days or less, Thornhills says a £40 charge is payable if they provide a certificate.
Hospital care
If you are under hospital care, the certificate may be issued by the hospital rather than the practice.
Register with Thornhills Medical Practice
The official new-patient page says to check that you live within the boundary area before registering. It also explains temporary patient rules.
Check boundary first
The registration page says access to the registration process starts with checking the catchment area.
Temporary patient
If ill away from home or not registered with a doctor, emergency treatment can be received from a local GP practice for 14 days.
Up to three months
You can be registered as a temporary patient for up to three months, while remaining a patient of your permanent GP.
Named GP
Thornhills says all patients have a named GP with overall responsibility for care and support.
Preference possible
The practice says it will make reasonable efforts to accommodate a preferred named GP, but this does not stop you seeing other GPs.
Eligibility questions
If unsure whether you can join, contact the practice before completing registration.
Doctors and Care Team Listed by Thornhills
The official team page lists GP partners and salaried GPs. Use the live team page for current names and consulting information before relying on staff details.
| Team group | Officially listed names | User note |
|---|---|---|
| GP Partners | Dr Dylan Le, Dr Claire Cochrane-Dyet, Dr Graham Mitchell, Dr Mary Jauregui, Dr Fred Pink, Dr Nish Gunasekera. | Use the team page for current roles and details. |
| Salaried GPs | Dr Rob Gilmore, Dr Lindsay Dean, Dr Carolyn Sands, Dr Sarah Crabbe, Dr Nwanneka Gaius-Anonaba, Dr Hannah Ladd. | Your named GP may not always be available. |
| Wider team context | The official jobs page describes a multidisciplinary team including paramedics, pharmacists, physiotherapists, nurses, HCAs, care coordinators and social prescribers. | Care navigation may direct you to the right professional, not always a GP. |
Parking, Accessibility and Visit Support
The contact page and disability access policy list several practical support details for visitors.
Parking
Car parking, cycle parking and disabled parking are listed.
Step-free access
The official contact page lists step-free access, wheelchair access and disabled WC.
Hearing support
The contact page lists an induction loop, and the disability access policy says there is a loop system at reception.
Accessible information
The policy says support can include large print, email, braille, BSL/interpreter support or other communication help.
Guide dogs
Guide dogs are welcome, with awareness requested for other patients or staff who may have allergies or fear of dogs.
Wheelchair
The disability policy says a wheelchair is available upon request.
Digital Support, Veteran-Friendly Status and Flu/COVID Notices
my mhealth support
The homepage says registered patients living with asthma, COPD, diabetes or heart disease can sign up for free access to the my mhealth app.
Veteran friendly
The homepage states Thornhills is an Armed Forces veteran friendly accredited GP practice.
Flu / COVID clinics
The homepage notice lists Autumn/Winter Flu & COVID-19 vaccination clinics for Saturday 3 October 2026 and Saturday 10 October 2026. Check the official notice before attending.
Feedback, Complaints, CQC and Patient Participation
Friends and Family Test
The official feedback page links to the NHS Friends and Family Test as a quick anonymous way to give views after NHS care or treatment.
Complaints
If you had a bad experience, the official page links to the complaints procedure and complaint route.
Rating
The official feedback page says Thornhills Medical Practice’s overall CQC rating was Good.
Patient group
The PPG page says the Patient Participation Group provides a forum for discussion and helps the practice improve services.
PPG size
The official PPG page says the group had 20 members from a variety of backgrounds and life experiences.
Not for individual issues
The PPG page says the group does not deal with individual issues between doctor and patient.
Thornhills Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Anima medical request
I am registered at Thornhills Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Home visit call
I am requesting a home visit because the patient cannot attend the surgery due to ______. Symptoms started ______. The patient is at ______. Best callback number is ______.Prescription request
Medicine name: ______. Strength/dose: ______. I have ______ days left. My nominated pharmacy is ______. I am asking because ______.Fit note request
I need a fit note from ______ to ______ because ______. I have / have not already seen a Thornhills clinician or hospital clinician about this problem.Map: Thornhills Medical Practice, Larkfield
Use this map for Larkfield Health Centre, Martin Square, Larkfield, Aylesford, Kent, ME20 6QJ. Check your appointment confirmation before travelling, especially for Malling PCN enhanced access appointments.
Official Action Links
Use these after reading the relevant section above. This page explains the detail first; the official link is for the final action.
Related MedicalGroupUK Guides
These live MedicalGroupUK guides are included for comparison of NHS GP appointment systems, online forms, enhanced access and prescription routes.
Thornhills Medical Practice FAQs
Where is Thornhills Medical Practice?
Thornhills Medical Practice is at Larkfield Health Centre, Martin Square, Larkfield, Aylesford, Kent, ME20 6QJ.
What is the Thornhills Medical Practice phone number?
The official phone number is 01732 849980.
What are Thornhills Medical Practice opening hours?
The official contact page lists Monday to Friday 8am to 6pm, with Saturday and Sunday closed. Patient care transfers to IC24 from 6pm to 6:30pm.
Is Thornhills closed on bank holidays?
Yes. The official contact page says the practice is closed on bank holidays.
What should I do between 6pm and 6:30pm?
The official page says patient care transfers to IC24. Phone the practice on 01732 849980 and press 8, or contact IC24 directly on 0300 5555252.
What should I do outside surgery opening times?
Use NHS 111 for urgent non-emergency help. Call 999 or go to A&E for emergencies.
What is Anima at Thornhills?
Anima is the online platform used by Thornhills for many medical and administrative requests. It integrates with the medical record and asks relevant triage questions.
When can Thornhills accept online consultation requests?
The Anima page says the practice accepts online consultation requests and queries during opening hours from 8am to 6:30pm, with possible daily limits on urgent online requests.
What can I use Anima for?
Anima can be used for GP appointment requests, general medical advice, administrative queries, prescription queries that are not repeat ordering, sick/fit note requests, chasing test results, chasing referrals, vaccination enquiries, contraceptive/HRT queries and travel immunisation enquiries.
When should I not use Anima?
Do not use Anima for home visits, blood-test appointments, practice nursing team appointments, repeat prescription ordering or annual long-term health reviews such as asthma, diabetes, COPD, hypertension and chronic heart disease.
How do I request a home visit?
Phone Thornhills on 01732 849980 between 8am and 10:30am if possible. Home visits are for patients too frail to attend, physically handicapped or confined to bed.
How do I book an enhanced access appointment?
Contact Thornhills reception as normal. Enhanced Access is provided through Malling PCN and may be at Thornhills, another local practice, the Malling PCN base or another NHS service.
Can I phone Thornhills to order repeat prescriptions?
No, Thornhills says it does not accept repeat prescription requests by telephone unless the patient is registered for the housebound delivery service.
How long do repeat prescriptions take?
The official prescription page says to allow 72 hours or three working days. Requests after 1pm take an extra day.
Can I order repeat prescriptions in person?
Yes. The official page says you can place repeat prescription requests in the surgery letterbox or at reception.
How do I get a fit note?
If you are off sick for more than seven days, your employer will normally ask for a medical certificate. Thornhills provides a sick/fit note request route.
Do I need a fit note for seven days or less?
The official sick-note page says your employer should not ask for a doctor’s certificate if you are off sick for seven days or less. You can usually self-certify.
Does Thornhills charge for fit notes?
For sickness of seven days or less, the official page says a £40 charge is payable if Thornhills provides a certificate. Fit notes for sickness of more than seven days are usually not charged.
How do I register with Thornhills Medical Practice?
The official new-patient page says to check that you live within the practice boundary before using the registration process.
Can I register as a temporary patient?
The official page says temporary registration can last up to three months if you are away from home or not registered with a doctor and need local GP care.
Does Thornhills have a named GP system?
Yes. Thornhills says all patients have a named GP with overall responsibility for care and support.
Which doctors are listed at Thornhills?
The official team page lists GP partners including Dr Dylan Le, Dr Claire Cochrane-Dyet, Dr Graham Mitchell, Dr Mary Jauregui, Dr Fred Pink and Dr Nish Gunasekera, plus salaried GPs including Dr Rob Gilmore, Dr Lindsay Dean, Dr Carolyn Sands, Dr Sarah Crabbe, Dr Nwanneka Gaius-Anonaba and Dr Hannah Ladd.
Does Thornhills have parking?
Yes. The official contact page lists car parking, cycle parking and disabled parking.
What accessibility support is listed?
The official contact page lists braille translation service, disabled parking, disabled WC, induction loop, signing service, step-free access and wheelchair access.
Is Thornhills veteran friendly?
The homepage states Thornhills is an Armed Forces veteran friendly accredited GP practice.
What is Thornhills Medical Practice’s CQC rating?
The official feedback page says the overall CQC rating was Good.
Is this the official Thornhills Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Thornhills Medical Practice website for live forms, appointment rules, opening updates and urgent-care instructions.