Pelham Patient Route Desk
If you are trying to contact Pelham Medical Practice, the important question is not only “what is the phone number?” It is whether your task should go through Rapid Health, phone reception, the NHS App, prescriptions, test results, registration, records, or NHS 111.
This guide turns the official Pelham Medical Practice pages into practical routes, so you can understand what to prepare before clicking the official action link.
What Do You Need from Pelham Medical Practice Today?
Start with the task. The right route is different for urgent appointments, routine care, prescriptions, test results, fit notes, home visits, proxy access and complaints.
Urgent appointment today or tomorrow
Use Rapid Health if you can. If you cannot use the online service, phone the reception team and they can talk you through the triage system.
Routine appointment
Use Rapid Health, phone Monday to Friday, visit reception, or use NHS account/NHS App for some screening tests or vaccination bookings.
Repeat prescription
Use NHS account/NHS App or approved online services. Telephone requests are not accepted.
Test results
If results need more tests or treatment, the practice will contact you. Once reviewed, view them in your NHS account or phone after 2pm on option 3.
Fit note
Use the official fit-note route when you have been sick for more than 7 days. Admin requests such as fit notes can also be raised through the online system.
Register or proxy access
Use the online NHS registration service. For proxy access, collect a form from reception from 9am to 5pm if both people are registered.
Pelham Medical Practice Phone, Address, Email and Hours
The official contact page lists Pelham Medical Practice and St Gregory’s Medical Practice separately. Check which site your appointment is at before travelling.
| Need | Official detail | Practical user note |
|---|---|---|
| Main Pelham site | 17 Pelham Road, Gravesend, Kent, DA11 0HN. | Use this for Pelham Road appointments, map and parking/access planning. |
| Pelham phone | 01474 355331. | Phone lines start from 8:00am Monday to Friday. |
| Shared email | kmicb.pelhammp@nhs.net. | Shown on official pages for contact, prescription questions, results questions and records requests. |
| Pelham hours | Usually 8:00am-12:30pm and 1:30pm-6:30pm; Wednesday afternoon begins 1:15pm on the listed schedule. | Check the live page before travelling because displayed dates can rotate. |
| Weekend | Saturday closed and Sunday closed. | Use NHS 111 for urgent non-emergency help when closed. |
| Late evening surgeries | The official opening-times page says late evening surgeries now run on Tuesdays and Thursdays. | Treat these as appointment-specific, not walk-in access. |
Pelham Road and St Gregory’s: Two Site Details
Rapid Health appointments may be offered at either site, so always read your appointment confirmation carefully.
Pelham Medical Practice
- Phone: 01474 355331.
- Address: 17 Pelham Road, Gravesend, Kent, DA11 0HN.
- Access: wheelchair access, disabled parking and lift at Pelham Road listed by the official contact page.
- Email: kmicb.pelhammp@nhs.net.
St Gregory’s Medical Practice
- Phone: 01474 369436.
- Address: 116 St Gregory’s Crescent, Gravesend, Kent, DA12 4JW.
- Access: wheelchair access and disabled parking listed by the official contact page.
- Email: kmicb.pelhammp@nhs.net.
Appointments: Rapid Health, Phone, Reception and NHS App
Pelham moved to Rapid Health from 1 July 2025. The practice says the system asks questions about the problem and offers the most appropriate clinician and timeframe based on clinical need.
Use Rapid Health where possible
For patients who can use the website, the practice asks that contacts come through Rapid Health, accessed through the practice website.
Use urgent wording when it is urgent
For urgent appointments today or tomorrow, use Rapid Health. If you cannot use online triage, phone reception so the team can help complete the triage questions.
Phone at the right site time
Pelham phone access is listed from 8:00am. St Gregory’s phone access is listed from 8:30am.
Know what type of consultation may be offered
The official page says appointments may be by phone, face to face, video call, text or email.
Cancel early if you cannot attend
Cancel through NHS account, phone the practice, or reply CANCEL to your appointment reminder text message.
Rapid Health Rules Users Should Know
Rapid Health is not just a booking button. It is the practice’s online triage route for medical help, admin requests and some paperwork requests.
Email required
The practice says patients should register an email address to use Rapid Health properly.
Online triage window
From 1 April 2026, the online triage system is listed as available between 8:00am and 6:00pm, Monday to Friday.
Closed days
The practice notice says online triage is closed on weekends and bank holidays.
Outside hours
Outside online-triage hours, use NHS 111, an Urgent Treatment Centre if appropriate, or 999/A&E for emergencies.
Home Visits: Before 11am and Housebound Only
Request timing
Home visit requests must be made before 11am if you require a home visit.
Who it is for
House visits are only available for patients who are housebound because of illness or disability.
Call-back possible
A doctor or nurse may phone back because advice, a nurse visit or hospital attendance may be more appropriate.
Repeat Prescriptions: What Pelham Accepts
The prescription page is clear: telephone prescription requests are not accepted. Use digital ordering where possible, or hand/post/email a re-order form if you do not have smartphone access.
| Route | Official detail | What to prepare |
|---|---|---|
| NHS account / NHS App | Listed as one of the easiest ways to order repeat prescriptions. | NHS login details and nominated pharmacy. |
| Other approved online app | The practice says patients can register for online services and choose another NHS-approved app. | Online-services access and medication list. |
| No smartphone access | Re-order forms can be handed in, posted or emailed to kmicb.pelhammp@nhs.net. | Medicine name, dosage and contact details. |
| Telephone request | Telephone requests are not accepted. | Use NHS App, approved online services, form, post or email route. |
| Collection timing | Prescription can usually be collected from the pharmacy 3 to 5 working days after ordering. | Order before you run out, especially before weekends or bank holidays. |
| Prescription query | Email the surgery or phone 01474 355331 and speak to the prescriptions clerk on extension 2. | Medication name, question and best contact method. |
| Travel medication | The practice says it will only issue 2 months of repeat medication and 1 month of controlled medication when travelling outside the UK. | Plan early and arrange treatment abroad if more is needed. |
Test Results: When to Check and Who Can Ask
NHS account
Once a doctor has reviewed your results, you can view them in your NHS account through the NHS website or NHS App.
Phone after 2pm
The official page says to phone after 2pm for results on option 3.
Questions
For questions, contact the surgery by phone, email or Rapid Health and someone will be in touch.
Confidentiality
Results are released only to the patient unless prior permission exists or the patient cannot understand the results.
Fit Notes, Sick Notes and Admin Requests
Pelham’s services page says to request a sick note if you have been sick for more than 7 days. The homepage also says fit-note/Med3 requests should use the online medical request route.
More than 7 days
Use the official service route when you need a sick/fit note after more than 7 days of sickness.
Admin request
Rapid Health can also raise admin requests such as sick/fit notes and doctors letters.
Online-service timing
Pelham’s online-services wording says to allow up to 5 working days for fit-note requests where that route is used.
Medical Records, NHS App and Online Access
The official records page explains that your GP record may include conditions, allergies, medicines, letters, test results and appointment notes. You have separate records for hospitals, dentists and opticians.
NHS App / NHS website
Use your NHS account to access your GP record. You may need to ask the surgery for online access to your full record.
Newer record access
Most patients are automatically given access to more information added to their GP record from November 2022 onwards.
Ask the surgery
You can ask for GP records by contacting the surgery via Rapid Triage or emailing kmicb.pelhammp@nhs.net.
Register with Pelham Medical Practice
The registration page says Pelham uses the NHS “Register with a GP surgery” online service. The page says you do not need proof of address, immigration status, ID or an NHS number to start registration.
Online registration
Fill in the online form to start the registration process.
Paper forms
Paper forms are still available if you need one.
Practice boundary
The official page includes a postcode boundary search before registration.
Named accountable GP
Patients are allocated a named accountable GP, but the official page says you do not need to see that GP when booking.
Choice
Patients are entitled to choose to see any GP or nurse in the practice.
Data safety
The official page says the registration service is designed and run by the NHS, so personal information is safe.
Proxy Access for Parents, Family Members and Carers
Pelham says proxy access may let a parent, family member or carer access services for someone else. The practice can set this up if both people are registered with the practice.
Who it helps
Parents, family members and carers who need linked access to another registered patient’s online services.
Form route
To request proxy access, collect a proxy access form from reception from 9am to 5pm.
Linked profiles
Once set up, linked profiles can be accessed through the NHS App or NHS website.
Doctors, Clinicians and Management Listed by Pelham
Staff details can change, so use the official staff page for live names. At the time checked, the official staff page listed the following public roles.
Doctors listed
Dr Tatenda Chitambara, Dr Manpinder Sahota, Dr Lorraine Okeze, Dr Samer Ghozlan, Dr Shabnam Nassrally, Dr Amandeep Mann and Dr Omotola Adejumo.
Clinicians listed
Angela Reynolds, Hemapiriya Thavarasa and Samuel Chiverton are listed under clinicians.
Management listed
Tina Khanna, Sharon Welsh and Jason Bowler are listed under management roles.
Training practice
The appointments page says Pelham is a training practice for GP registrars.
GP trainer at Pelham
The appointments page names Dr Sahota as the GP trainer in Pelham Medical Practice.
GP trainer at St Gregory’s
The appointments page names Dr Okeze as the GP trainer in St Gregory’s Medical Practice.
Official Services: Useful Routes Inside the Page
Pelham’s services page includes more than appointments. These are the practical service groups most users need.
GP and clinic services
- Appointments and clinics.
- Vaccinations.
- Travel health information.
- Patients with learning difficulties support.
Tests and reports
- Test results.
- Radiology X-ray information.
- Reports progress through online/admin route.
- Health record access.
Admin and access
- Join the surgery.
- Change contact details.
- Proxy access.
- Find your NHS number.
Support topics
- Carers support.
- Local support services.
- Self-referral.
- How to use the NHS.
Armed Forces Veteran
The services page says the practice has a dedicated clinician with specialist knowledge of military-related health conditions and veteran-specific health services.
Radiology X-rays
For GP-referred X-rays, the services page says radiology offers a walk-in service and patients have 28 days to attend before the referral is cancelled.
Parking, Lift and Accessibility
Wheelchair access
The official contact page says both surgeries have wheelchair access.
Disabled parking
The official contact page says both surgeries have car parking facilities for the disabled.
Pelham Road lift
The official contact page says Pelham Road Surgery has a lift.
Complaints, Feedback and What Not to Use the Feedback Form For
Pelham separates general feedback from medical matters and formal complaints. Use the correct route so your issue is handled properly.
Suggestions and feedback
The official feedback form is for comments about the practice and suggestions to improve service.
Do not use feedback form for
The official page says medical matters and official complaints cannot be dealt with through the suggestions form.
Formal complaint
To pursue a complaint, email the surgery for the attention of the practice manager at kmicb.pelhammp@nhs.net.
Pelham Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Rapid Health / appointment request
I am registered with Pelham Medical Practice. My main problem is ______. It started ______. It is getting worse/better. I take ______. I am worried because ______. I can take a call at ______.Prescription query
Medicine name: ______. Dosage: ______. I ordered it on ______. My nominated pharmacy is ______. I have ______ days left. My question is ______.Test result question
I had a ______ test on/about ______. I am asking whether it has been reviewed and whether there is a message for me. My best contact number is ______.Complaint email start
For the attention of the Practice Manager. I would like to raise a complaint about ______ on ______. What happened was ______. The outcome I am asking for is ______.Map: Pelham Medical Practice Gravesend
Use this map for the Pelham Road site. If your appointment is at St Gregory’s, use the branch address from your confirmation.
Official Links After You Know the Right Route
Use these official links for action. The article gives the practical detail first, then sends you to the correct official page.
Related MedicalGroupUK Guides
These internal guides help users compare NHS GP appointment and hours pages. Always verify live facts on each official practice website.
Pelham Medical Practice FAQs
Where is Pelham Medical Practice?
Pelham Medical Practice is at 17 Pelham Road, Gravesend, Kent, DA11 0HN.
What is the Pelham Medical Practice phone number?
The official phone number for Pelham Medical Practice is 01474 355331.
What is the Pelham Medical Practice email address?
The official pages list kmicb.pelhammp@nhs.net for surgery email contact.
Does Pelham Medical Practice have another site?
Yes. The official contact page lists St Gregory’s Medical Practice at 116 St Gregory’s Crescent, Gravesend, Kent, DA12 4JW, phone 01474 369436.
What are Pelham Medical Practice opening hours?
The official schedule lists weekday opening, generally 8:00am to 12:30pm and 1:30pm to 6:30pm, with the Wednesday afternoon opening listed as 1:15pm. Saturday and Sunday are closed.
When do phone lines open?
The official opening-times page says telephone lines open at 8am Monday to Friday. The appointments page lists Pelham phone access from 8:00am and St Gregory’s from 8:30am.
How do I book an urgent appointment?
Use Rapid Health for urgent appointments today or tomorrow, Monday to Friday. If you cannot use the online appointment service, call reception so the team can help with triage.
How do I request a routine appointment?
Use Rapid Health, phone the surgery Monday to Friday, visit reception, or use NHS account/NHS App for some screening test or vaccination bookings.
What consultation types can Pelham offer?
The appointments page says consultations may be by phone, face to face at the surgery, video call, text or email.
How do I cancel a Pelham appointment?
You can cancel through your NHS account, phone the surgery, or reply CANCEL to your appointment reminder text message.
What is Rapid Health at Pelham?
Rapid Health is Pelham’s online triage and appointment/request system. It asks questions about your problem and routes you to the most appropriate clinician or timeframe.
When is Pelham online triage available?
The official notice says from 1 April 2026 the online triage system is available between 8:00am and 6:00pm, Monday to Friday, and is closed on weekends and bank holidays.
Do I need an email for Rapid Health?
The appointments page says it is important for patients to register an email address to use Rapid Health properly.
How do I request a home visit?
Home visit requests must be made before 11am. They are only available for patients who are housebound because of illness or disability.
How do I order repeat prescriptions?
The easiest ways are through your NHS account/NHS App or approved online services. If you do not have smartphone access, re-order forms can be handed in, posted or emailed.
Can I order repeat prescriptions by phone?
No. The official prescription page says telephone requests are not accepted.
How long do prescriptions take?
The prescription page says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
How do I ask about a prescription?
Email kmicb.pelhammp@nhs.net or phone 01474 355331 and speak to the prescriptions clerk on extension 2.
How do I get test results?
Once a doctor has reviewed them, you can view results in your NHS account or phone after 2pm for results on option 3.
Can someone else ask for my test results?
Usually no. The practice says results are released only to the person they relate to unless that person has given prior permission or is not capable of understanding the results.
How do I get my GP medical record?
Use your NHS account through the NHS App or NHS website. You may need to ask the surgery for online access to your full record.
How do I register with Pelham Medical Practice?
Use the NHS online registration service linked from the practice registration page. Paper forms are still available if needed.
Do I need proof of address or ID to register?
The registration page says you do not need proof of address, immigration status, ID or an NHS number to start registration.
How do I request proxy access?
Collect a proxy access form from reception between 9am and 5pm. The practice says proxy access can be set up if both people are registered with the practice.
Does Pelham Medical Practice have parking and disabled access?
The official contact page says both surgeries have wheelchair access and disabled parking. Pelham Road Surgery also has a lift.
Does Pelham accept shared care agreements from private specialists?
The official homepage says Pelham Medical Practice/St Gregory’s Medical Practice does not enter into shared care agreements with private specialists.
Is this the official Pelham Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Pelham Medical Practice website for live forms, appointment access and current service rules.