Coniston Patient Signal Hub
If you searched for Coniston Medical Practice, the important part is choosing the correct route: routine appointment, urgent same-day help, eConsult, repeat prescription, test results, fit note, registration, online records, access needs or out-of-hours care.
This guide turns the public official Mendip Vale details into a practical patient pathway first. The official links come after the explanation so you do not have to open five pages just to know what to do.
About Coniston Medical Practice
Coniston Medical Practice is based in Bristol/Patchway and is part of Mendip Vale Medical Group. The official surgery page says the wider surgery team includes doctors, nurses, dieticians, physiotherapists and paramedics working together to deliver NHS healthcare services.
Official surgery name
Coniston Medical Practice.
Location
The Parade, Coniston Road, Patchway, Bristol, BS34 5TF.
Group
Coniston patients are part of Mendip Vale South Gloucestershire.
What Do You Need from Coniston Medical Practice Today?
Start with the task. This avoids using eConsult for urgent problems, phoning at the wrong time for routine requests, or sending prescriptions through the wrong channel.
Routine appointment
- South Gloucestershire patients should phone the practice after 11am for routine appointments.
- Patient coordinators may ask what the problem is so you reach the right team member.
- GPs and APs usually deal with one problem at a time, so prioritise the main issue.
Urgent same-day help
- If you require urgent help, call from 8am.
- Urgent matters are not completed through eConsult.
- Weekend urgent problems go through NHS 111 / Brisdoc out-of-hours route.
eConsult
- South Gloucestershire homepage says eConsult is used Monday to Friday for routine appointment requests, fit notes and many services.
- eConsult access is for non-urgent requests.
- If you cannot use online services, call the surgery.
Repeat prescription
- Use NHS App, Patient Access, prescription team email, or pharmacy repeat service.
- Coniston prescription email is listed as bnssg.prescriptionscmp@nhs.net.
- Verbal repeat-medication requests by phone are not accepted.
Online records
- Online services include online consultations, repeat prescriptions and viewing detailed GP record information.
- GP review may happen before detailed record access is allowed.
- Keep login details private and secure.
Test result / fit note
- South Gloucestershire homepage links to test results and fit notes.
- eConsult can be used for fit/sick notes and many routine services.
- Do not use routine online routes if clinically urgent.
Coniston Medical Practice Contact, Address and Hours
There are two official-looking hour displays: the Mendip Vale surgery-detail page and the South Gloucestershire contact page. This guide shows both and tells users to verify the live contact page before travel.
| Need | Official detail | Practical patient note |
|---|---|---|
| Address | The Parade, Coniston Road, Patchway, Bristol, BS34 5TF | Use this exact address for maps and NHS/CQC checks. |
| Reception phone | 0117 969 2508 | Use for appointments, urgent same-day contact and non-digital access. |
| Out of hours | 111 | Use NHS 111 when the surgery is closed and the issue is urgent but not life-threatening. |
| bnssg.mvmg.conistonsurgery@nhs.net | Use only where the practice indicates email is suitable. Do not send emergency requests by email. | |
| Surgery-detail hours | Monday-Friday 9:00am-5:30pm; Saturday/Sunday closed. | Shown on the Mendip Vale Coniston surgery details page. |
| South Gloucestershire contact hours | Monday-Friday 8:00am-6:30pm; Saturday/Sunday closed. | Shown on the SG Mendip Vale contact page. Verify live page before travel. |
| Call recording | The SG contact page says all calls are recorded for training and monitoring purposes. | Keep calls clear and avoid sharing unnecessary unrelated details. |
Mendip Vale South Gloucestershire: What It Means for Coniston Patients
The South Gloucestershire site says Coniston patients are part of Mendip Vale South Gloucestershire. This matters because many patient tasks are explained on shared Mendip Vale pages rather than a single Coniston-only page.
Shared website
Use sg.mendipvale.nhs.uk for the Coniston patient route.
Team model
The group page describes doctors, nurses and wider professionals such as dieticians, physiotherapists and paramedics.
Online-first tasks
The South Gloucestershire homepage points to eConsult, appointments, prescriptions, surgery information, test results, registration and fit notes.
NHS GP Appointments at Coniston Medical Practice
The key rule from the official appointment guidance is simple: routine South Gloucestershire appointment calls should be after 11am; urgent requests should call from 8am; urgent matters should not go through eConsult.
For routine appointments
Phone Coniston after 11am. A team member can help make the most appropriate arrangement.
Explain the main problem briefly
Patient coordinators may ask what you need to discuss so they can judge urgency, direct you to the correct team member and help the clinician prepare.
Prioritise one main concern
The official page says GPs and APs are generally only able to deal with one problem at a time.
For urgent same-day help
Call from 8am so the urgent care team of clinicians can speak to or see you on the day where appropriate.
Cancel early if you cannot attend
Tell the practice as soon as possible so the appointment can be offered to another patient.
eConsult and Self-Booking Links
The South Gloucestershire homepage says eConsult is the online triage system used Monday to Friday for routine appointments, fit notes and many other services. The wider Mendip Vale eConsult guidance says submitted eConsults are reviewed and the practice responds within 3 working days.
| Online route | Official rule | Patient action |
|---|---|---|
| eConsult | Used for routine appointment requests, fit notes and many services. | Use for non-urgent requests during the listed weekday access window. |
| Response time | Mendip Vale says the practice will be in touch within 3 working days after eConsult submission. | Do not use eConsult for urgent symptoms that need same-day care. |
| No internet access | Patients can still call the practice; staff can complete the form on their behalf where appropriate. | Call reception instead of abandoning the request. |
| Routine phone support | Routine appointment calls should be after 11am. | Call after 11am unless the problem is urgent. |
| Self-booking link | After an approved eConsult, some GP appointment requests may receive a text self-booking link. | Use the link to choose the time and location; check which surgery you selected. |
| Urgent problem | Urgent matters are not completed through eConsult. | Call from 8am; use 111/999 when appropriate. |
Urgent Care Route
Urgent during practice day
If you require an urgent appointment, call from 8am so the urgent care team can speak to or see you on the day where appropriate.
Weekend or closed
Weekend urgent problems are signposted to the Brisdoc out-of-hours service via NHS 111.
Emergency
For life-threatening symptoms, call 999 or go to emergency care. Do not wait for eConsult, email or routine callback.
Nurse, Blood Test, Review and Saturday Appointments
Not every appointment is a GP appointment. The official appointment guidance separates nurse appointments, long-term-condition reviews and prebooked Saturday access.
| Appointment type | Official guidance | What to do |
|---|---|---|
| Blood test, smear, child immunisation | Make nurse appointments by calling the practice. | Phone reception and say which nurse service you need. |
| Diabetes, COPD, heart or asthma review | You may be asked to book a blood test first and then a telephone review with the nurse. | Ask whether bloods are needed before the review. |
| Prebooked Saturday appointment | Saturday morning appointments may be available for routine problems including blood tests. | Ask when booking; these are prebooked, not urgent weekend walk-ins. |
| Continuity of care | The appointment page advises seeing through a problem with the same clinician where possible. | Ask whether follow-up can stay with the same clinician if safe and practical. |
Repeat Prescriptions: How to Order Without Delay
The official prescription page lists several repeat prescription routes and clearly says verbal repeat-medication requests by phone cannot be accepted.
| Route | Official detail | Prepare this |
|---|---|---|
| NHS App | Used to order repeat prescriptions, access your health record and get health advice. | NHS login and nominated pharmacy. |
| Patient Access | Website/mobile app for GP online services including repeat prescriptions and record access. | Patient Access login details. |
| Email request | Coniston prescription email is listed as bnssg.prescriptionscmp@nhs.net. | Name, date of birth and medication list. |
| Local pharmacy repeat service | Ask your preferred pharmacy about their repeat medication service and apps/websites. | Choose a pharmacy or no specific nomination if appropriate. |
| Phone request | Verbal repeat-medication requests by phone are not accepted. | Use NHS App, Patient Access, email or pharmacy route instead. |
| Home delivery | Many pharmacies can offer home delivery. | Ask your chosen community pharmacy directly. |
Online Services, NHS App and Medical Record Access
Mendip Vale says online services can include submitting online consultations/questionnaires, ordering repeat prescriptions, viewing detailed GP record information and using eConsult for appointments.
Online consultations
Use online services/eConsult for suitable non-urgent requests and questionnaires.
Repeat prescriptions
NHS App and Patient Access are listed online repeat-prescription routes.
Detailed record access
A GP may review your record before allowing detailed online access, and some information may be withheld if it could cause serious harm.
Security
Keep login details and printed record information secure. If you suspect unauthorised access, change your password or contact the practice.
Abnormal results warning
You may see test results online before speaking to a clinician or while the surgery is closed, and the information may be upsetting or hard to understand.
Wrong-record warning
If you see information that is not about you, log out immediately and contact the practice so it can be reviewed.
Proxy Access and Children’s Online Access
Mendip Vale’s online-services information warns that informal sharing of login details is not recommended. Formal proxy access is safer because it creates a clear access route and can be reviewed by the practice.
| Access situation | Official guidance | Practical meaning |
|---|---|---|
| Informal sharing | Sharing login details with family/friends/carers is not recommended. | Use formal proxy access where appropriate. |
| Formal proxy access | Can be given with patient consent or, where the patient lacks capacity, if the GP authorises it in the patient’s best interests. | The GP reviews requests case by case. |
| Age 16+ | People aged 16 or above are assumed competent unless there is an indication otherwise. | The person can generally request access for themselves. |
| Under 11 | Parents usually control access to the child’s record and online services until the 11th birthday. | Check practice process for parent/guardian access. |
| Age 11-16 | Full access is automatically switched off at 11 because of confidentiality issues. | The practice may seek child consent for parents/guardians to continue certain features. |
| Age 16 | Remaining proxy access is automatically switched off on the 16th birthday. | The young person can request their own access if competent. |
Test Results
The South Gloucestershire homepage links to test results, and Mendip Vale’s online-services page explains why online result access needs care. Use official routes and avoid sharing sensitive result details through unrelated directory pages.
Use official route
Use the Mendip Vale South Gloucestershire test-results route or contact the practice if the result is urgent.
Online record result
If your record access includes results, you may see information before a clinician has explained it.
Need explanation?
If a result is confusing, contact the practice for clarification instead of guessing the medical meaning.
Fit Notes and Sick Notes
The South Gloucestershire homepage says eConsult can be used to request a fit/sick note and the site links to a fit-note route. Use this for paperwork requests, not emergency symptoms.
| Fit-note situation | Best route | Prepare this |
|---|---|---|
| New fit note | Use the official fit-note/eConsult route. | Start date, expected end date, reason and employer request. |
| Extension | Use the official route and explain the previous note dates. | Previous end date and current recovery status. |
| Hospital-related absence | Ask hospital team if the absence relates to hospital treatment. | Hospital clinic/procedure details. |
| Urgent medical problem | Call the practice or 111/999 depending on severity. | Do not use routine fit-note form for urgent clinical deterioration. |
Register as a New Patient
The official Coniston surgery details page says you can register as a new patient on the website. The South Gloucestershire homepage also links to a registration route.
Online registration
Use the official register-at-our-surgery route rather than a third-party form.
Check correct surgery
Make sure you are registering with the Patchway/Bristol Coniston Medical Practice, not the Lake District/Cumbria practice with the same name.
Medication safety
Keep enough regular medicine while registration and record transfer are completed.
Services Listed Across Mendip Vale Patient Pages
The official patient-services page is broad. These are the service areas Coniston patients are likely to use most often.
| Service area | Officially listed service | User route |
|---|---|---|
| Appointments | Book, change or cancel appointment; eConsult; phone support. | Routine phone after 11am; urgent call from 8am. |
| Prescriptions | NHS App, Patient Access, prescription-team email and pharmacy repeat service. | Use written/online route; do not phone verbal repeat requests. |
| Test results | Test results page and online-record considerations. | Use official route and ask for clarification if unclear. |
| Fit notes | Fit/sick note route through the official site/eConsult. | Use routine route unless there is a medical emergency. |
| Referrals | Referral checking and what to do next. | Use official referral route before calling repeatedly. |
| Social prescribing | Non-clinical services and community activity support. | Use where health/wellbeing need is social or practical, not only medical. |
| Non-NHS services | Services not paid for by the NHS. | Check whether a fee applies before requesting letters or reports. |
| Vaccination service | Information about vaccines and when to have them. | Use official vaccine route for eligibility and timing. |
Self-Health Kiosk
Mendip Vale describes a self-health kiosk that lets registered patients use screening pathways and measurements independently where a kiosk is available at the surgery.
Blood pressure
The kiosk can support blood-pressure and vital-sign measurements.
Asthma / COPD
Pathways can include asthma and COPD-style questionnaires.
General health
Examples include general health checks, new-patient checks and physical activity assessment.
Time
The official page says assessments/questionnaires take no more than 10 minutes and results are saved to the patient record.
Access, Parking and Building Help
The Mendip Vale surgeries page says there is good access to surgeries, with a designated parking bay near the entrance and ramp/wide doors for wheelchair access.
Wheelchair route
The group page says surgeries have a ramp and wide doors for wheelchair access.
Parking
The group page says a designated parking bay is adjacent to the surgery entrance.
Before travel
Phone reception if you need specific mobility, communication or carer support before attending.
Wrong Coniston Warning: Bristol/Patchway vs Cumbria
Search results can show more than one “Coniston Medical Practice.” This article is about the Patchway/Bristol surgery at BS34 5TF.
| Search result | Address clue | Use this check |
|---|---|---|
| Coniston Medical Practice, Patchway/Bristol | The Parade, Coniston Road, Patchway, Bristol, BS34 5TF | This is the target article. |
| Coniston Medical Practice, Cumbria | Wraysdale House, Coniston, Cumbria, LA21 8ER | Different surgery and different area. Do not use Bristol contact details for Cumbria. |
| Old CQC / archived profile | Provider-change wording may appear in search. | Use current official Mendip Vale / NHS pages for live appointment and contact routes. |
CQC Context
CQC search results for Coniston can show archived/provider-change wording. The old Patchway/Bristol CQC profile shows an overall Good rating from the 2021 inspection, but the safest route for live hours and appointment processes is the official Mendip Vale/NHS website.
Historic rating
The archived Patchway/Bristol CQC profile shows Overall: Good.
Provider-change caution
Do not use old CQC snippets as today’s appointment or opening-hours source.
Best live source
Use Mendip Vale South Gloucestershire and the NHS profile for current patient routes.
Common Problems and Faster Fixes
| Problem | Use this fix | Avoid this mistake |
|---|---|---|
| Need routine appointment | Phone after 11am or use the official route where available. | Do not call during urgent-only pressure if it can safely wait. |
| Need urgent same-day care | Call from 8am so urgent care clinicians can respond. | Do not complete eConsult for urgent matters. |
| Need repeat prescription | Use NHS App, Patient Access, prescription email or pharmacy repeat service. | Do not try to order verbally by phone. |
| Want record access | Use online services and follow record-access safety guidance. | Do not share login details informally with carers/family where formal proxy is better. |
| Need nurse appointment | Phone for blood tests, smears, child immunisations and nurse-led reviews. | Do not assume every appointment is a GP appointment. |
| Wrong Coniston page | Check postcode: BS34 5TF is Patchway/Bristol; LA21 8ER is Cumbria. | Do not mix phone numbers or appointment routes between the two. |
Coniston Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Routine appointment call
Hello, I am registered with Coniston Medical Practice. I need a routine appointment about ______. The main issue is ______. It started ______. My best callback number is ______.Urgent same-day call
Hello, I need urgent help today. My symptoms are ______. They started ______. I am worried because ______. I am at ______ and my callback number is ______.Prescription email
Name: ______. Date of birth: ______. Medicine list: ______. Pharmacy preference: ______. I have ______ days left.Record/proxy request
I am asking about online services / proxy access for ______. The patient is aged ______. The reason for access is ______. Please advise the correct formal route.Safety, Privacy and Medical Disclaimer
Map: Coniston Medical Practice Patchway
Use this map for The Parade, Coniston Road, Patchway, Bristol, BS34 5TF. Check live appointment instructions before travelling.
Official Resources
Use these official links after reading the relevant section above. The article explains the practical rule first; the link is for action.
Related MedicalGroupUK Guides
These internal links help users compare NHS GP appointment and online-triage routes. Always verify current medical facts on each official surgery website.
Coniston Medical Practice FAQs
Which Coniston Medical Practice is this article about?
This article is about Coniston Medical Practice at The Parade, Coniston Road, Patchway, Bristol, BS34 5TF, not the Coniston surgery in Cumbria.
Where is Coniston Medical Practice?
The official surgery detail page lists the address as The Parade, Coniston Road, Patchway, Bristol, BS34 5TF.
What is the Coniston Medical Practice phone number?
The official surgery detail page lists reception as 0117 969 2508.
What is the out-of-hours number?
The official surgery detail page lists out-of-hours as 111.
What are Coniston Medical Practice opening hours?
The surgery detail page lists Monday to Friday 9:00am to 5:30pm and weekends closed. The South Gloucestershire contact page shows Monday to Friday 8:00am to 6:30pm. Check the live contact page before travelling.
What is the Coniston Medical Practice email?
The South Gloucestershire contact page lists bnssg.mvmg.conistonsurgery@nhs.net for Coniston surgery contact.
How do I book a routine appointment?
For South Gloucestershire patients, the official appointment guidance says to phone the practice after 11am for routine appointments.
What should I do for urgent same-day help?
If you require an urgent appointment, call from 8am. The official guidance says eConsults are not completed for urgent matters.
Can I use eConsult for Coniston Medical Practice?
Yes. The South Gloucestershire homepage says eConsult is used Monday to Friday for routine appointment requests, fit notes and many other services.
How long does eConsult take?
Mendip Vale’s eConsult guidance says the practice will be in touch within 3 working days after submission.
Can I use eConsult for urgent problems?
No. Official guidance says urgent matters should not use eConsult. Call the practice from 8am, use NHS 111 when closed, or 999 for emergencies.
What if I cannot use the internet?
The official guidance says patients can still call the practice, and a patient coordinator can help complete the form where appropriate.
Can I get a self-booking link?
Mendip Vale says patients who submit an eConsult and are approved for a GP appointment may receive a self-booking text link during the trial phase.
How do I order repeat prescriptions?
Use NHS App, Patient Access, prescription-team email, or a local pharmacy repeat medication service.
What is the Coniston prescription email?
The Mendip Vale prescription page lists Coniston Medical Practice prescription requests at bnssg.prescriptionscmp@nhs.net.
Can I order repeat medication by phone?
No. The official prescriptions page says verbal repeat-medication requests by phone cannot be accepted.
What should I include in a prescription email?
The official page says to include your name, date of birth and medication list.
Can I use Patient Access?
Yes. The prescription page says Patient Access is a website and mobile app for GP services online, including repeat prescriptions and access to your health record.
Can I view my GP record online?
Mendip Vale online services include viewing detailed GP record information, but a GP may review your record before access is allowed.
What is proxy access?
Proxy access lets someone else access online services on a patient’s behalf. Mendip Vale says formal proxy access is safer than informal login sharing and is reviewed case by case.
What happens to children’s proxy access?
Mendip Vale says full access is automatically switched off when a child turns 11, and remaining proxy access is switched off on the 16th birthday unless appropriate access is arranged.
How do I get test results?
Use the official South Gloucestershire/Mendip Vale test-results route, or contact the practice if clinically urgent.
How do I request a fit note?
The South Gloucestershire homepage says eConsult can be used for fit/sick notes and links to the official fit-note route.
How do I register with Coniston Medical Practice?
The official surgery details page says you can register as a new patient on the website.
Does Coniston have wheelchair access?
The Mendip Vale surgeries page says surgeries have a ramp and wide doors for wheelchair access and a designated parking bay near the entrance.
What is the self-health kiosk?
Mendip Vale describes the kiosk as a screening kiosk for registered patients to complete checks and questionnaires such as blood pressure, diabetes, asthma and other pathways where available.
What should I do when Coniston Medical Practice is closed?
Use NHS 111 for urgent non-emergency help that cannot wait. Call 999 for medical emergencies.
Is this the official Coniston Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use official Mendip Vale, NHS and CQC pages for live forms, hours and service rules.