City View Patient Route Map
If you searched for City View Medical Practice, the useful answer is not just one phone number. Patients need to know which site, which online route, how AccuRx works, when to use NHS App, how repeat prescriptions are handled, and when NHS 111 or 999 is safer.
This guide brings the public official details into one practical page, then gives official links only after explaining what each route does.
About City View Medical Practice
City View Medical Practice is a well-established NHS General Practice in Leeds. The official website describes it as a two-site practice based in the Beeston and Holbeck areas, welcoming new patients living in the LS11 area and parts of LS1 and LS12.
Practice type
NHS General Practice providing family doctor services and long-term condition care.
Practice area
New patients are welcomed in LS11 and parts of LS1 and LS12, subject to the practice boundary.
Call recording
The official site states that telephone calls made to and from the practice are recorded for training and monitoring.
City View Has Two Leeds Sites
Check the correct site before travelling. Both listings use the same published phone number, but the addresses are different.
| Site | Official address | Phone | Use this note |
|---|---|---|---|
| City View Medical Practice | Beeston Hill Community Health Centre, 123 Cemetery Road, Beeston, Leeds, LS11 8LH. Satnav note: LS11 8BS. | 0113 467 7515 | Main City View listing. Use this for Beeston Hill visits and main practice searches. |
| Shafton Lane Surgery | 20A Shafton Lane, Holbeck, Leeds, LS11 9RE. | 0113 467 7515 | Branch surgery. Check your appointment message before travelling. |
| Opening hours | Monday-Friday 8:00am-6:30pm. | Out of hours: 111 | Saturday and Sunday are not listed as normal opening days. |
What Do You Need Today?
Start with the task. This avoids using the wrong route, waiting on the phone when online is better, or sending prescription requests in a way the practice cannot accept.
Appointment
- Book/cancel some GP appointments, smear tests and NHS Health Checks online via NHS App.
- Use AccuRx for online appointment requests.
- Phone reception if you cannot use NHS App or AccuRx.
Repeat prescription
- Use NHS App, AccuRx request, in-person red post box, or post.
- Telephone repeat medication requests are not accepted.
- Allow up to 2 working days.
Online services
- SystmOnline can manage bookings and appointments.
- SystmOnline can give alerts and updates.
- SystmOnline can allow medical record viewing.
Test results
- Use the official “Obtaining your test results” route from Managing your Health.
- Ask whether a result has been reviewed, not just whether it has arrived.
- Keep your phone available if the practice needs to contact you.
Register
- Register if you live within the inner practice area.
- No proof of address, immigration status or ID is needed.
- Online registration is available.
Closed or urgent?
- Closed and urgent: NHS 111.
- Life-threatening: 999.
- Minor illness may be suitable for pharmacy advice.
Appointments: NHS App, AccuRx and Phone Route
City View gives several appointment routes. The key is choosing the route that matches your need and keeping your phone available after sending an online request.
Use NHS App where suitable
GP appointments, smear tests and NHS Health Checks can be booked and cancelled online through the NHS App appointment function.
Use AccuRx for online GP contact
AccuRx allows you to send an appointment request. The information you provide is checked by a clinician within 48 hours and handled accordingly.
Keep your phone nearby
The practice may need to contact you for more information or to offer an appointment after reviewing your request.
Phone reception if digital access is difficult
If you cannot use the NHS App or AccuRx, call reception on 0113 467 7515 and the team can help.
Cancel early if you do not need the appointment
You can cancel on the NHS App or by calling the surgery. Cancelling early lets another patient use the appointment.
Repeat Prescriptions: Exact Routes and Delays to Avoid
City View’s prescription page is clear: repeat medication requests cannot be accepted by telephone. Use NHS App, AccuRx, in-person request slip/form, or post.
| Prescription route | Official detail | What to prepare | Common mistake |
|---|---|---|---|
| NHS App | Repeat medications should appear in the NHS App. Allow 48 hours from request for medication to be sent to your selected pharmacy. | NHS login, medicine names, selected pharmacy. | Ordering too late before running out. |
| AccuRx online | Use Contact us online, submit a new request, choose medication request under admin query, complete the form and submit. | Medicine name, strength, dosage and pharmacy. | Submitting it as a symptom appointment instead of admin medication request. |
| In person | Return the right-hand half of a previous prescription or complete the medication request form and put it in the red post box in reception. | Only request medicines you need. | Handing incomplete medicine details to reception. |
| By post | Post your prescription slip or written request. | Clear name, date of birth, medicines and pharmacy. | Posting without enough time for processing. |
| Phone | Repeat medication requests are not accepted by telephone. | Use another approved route. | Calling reception to order repeats. |
New medicine not on repeat list?
The practice says a clinician review is needed before a new item can be added to your repeat medication list.
Medication review
A Structured Medication Review is a confidential meeting with a clinical pharmacist or clinician about medicines and general health.
Electronic prescribing
Your GP or nursing team can send medication electronically to your chosen pharmacy. Nominate through NHS App, pharmacy, or reception.
Test Results and Health Forms
The official website places test-result help under “Managing your Health” and also links useful online forms. For safer use, ask whether a result has been reviewed and what the attached message says.
Test results
Use the official “Obtaining your test results” route from the Managing your Health section.
Asthma form
The site lists an asthma annual review form under online forms.
Summary Care Record
A Summary Care Record consent form is listed under online forms.
Vaccination history
The site lists a vaccination history form, including use for some new patient registration cases.
Register as a New Patient
City View welcomes new patients within LS11 and parts of LS1 and LS12. The registration page says you can register if you live in the inner practice area, within the blue boundary.
| Registration point | Official detail | Useful action |
|---|---|---|
| Practice area | New patients are welcomed in LS11 and parts of LS1 and LS12. | Use the postcode/boundary check before applying. |
| Online registration | The official page links to the NHS GP registration service. | Complete the online form if you are in the boundary. |
| Paper registration | You can visit the practice and complete an application form at reception. | Use this if online registration is difficult. |
| ID / address / immigration status | The registration page says you do not need proof of address, immigration status or ID. | Do not delay registration because documents are missing. |
| Named GP | Once registered, you will be allocated a named GP. | This does not mean you can only see that GP. |
| Overseas visitors | There is no charge to see the doctor or nurse; secondary care charges are discussed separately if referral is needed. | Ask the practice if you are unsure about your situation. |
| Medication before moving | The about page advises patients on regular medication to obtain a prescription from their current practice before registering. | Avoid running out while records transfer. |
Doctors, Pharmacists, Nurses and Practice Team
The official Meet the Team page lists a large multidisciplinary team. This article summarises the useful patient-facing roles instead of turning the page into a name directory.
GP team
Listed GPs include Dr Osama Aboreeda, Dr Rasheed Adewole, Dr Mohanad Amin, Dr Yazan Fakhoury, Dr Chidinma Ohanele, Dr Chinedu Okafo, Dr Nina Owen and Dr Kar Jun Yip.
Advanced practitioners
The team includes advanced nurse / clinical practitioners, a trainee advanced practitioner, practice nurses and a nurse associate.
Pharmacy team
The official team page lists a pharmacy team, including a pharmacist and pharmacy technician, supporting safe medicine use.
Management
The page lists a Business Manager, Practice Manager and Operations Manager supporting practice operations, quality, compliance and patient services.
Patient Participation Group
The Operations Manager is described as Chairman of the Patient Participation Group, which listens to patients and supports practice change.
Check current names
Staff details can change. Use the official Meet the Team page for the latest names and qualifications.
Open team pageTraining Practice and Students
City View says it is a Training Practice and Associated Teaching Practice with the University of Leeds School of Medicine.
GP registrars
Registrars are fully qualified doctors training to be GPs. You may sometimes consult with a registrar.
Video consent
As part of training, a registrar may need to video your consultation. The official page says you will be asked to complete a consent form if you agree.
Students
The practice also helps train medical students and student nurses, who may work alongside permanent staff during placements.
Access, Translation and Safe Surgery Support
Disabled access
The official site has a dedicated disabled-access page and its CQC context notes disabled access, lift/stairs access and disabled parking at the Beeston Health Centre premises.
Interpreter support
If English is not your first language and you need an interpreter, the appointments page says the practice uses DA Languages telephone interpreting rather than a family member.
Safe Surgery
The practice says it is a Safe Surgery for everyone in the community. It says immigration status or nationality do not matter for GP registration.
Privacy Notice and Heidi AI Scribe Consent
The official privacy page says City View is the data controller for patient information and gives a registration number with the Information Commissioner’s Office.
Data controller
City View Medical Practice is listed as the data controller for patient information.
ICO registration
The official privacy page lists ICO registration number Z7215682.
Heidi Health AI scribe
The page says Heidi Health may transcribe patient interactions for clinical notes and related admin tasks. Patients are asked for consent and can withdraw consent.
CQC, Provider and Quality Context
Use CQC for regulated-service quality context, not for live appointment availability.
CQC rating
CQC lists City View Medical Practice as Overall: Good.
Provider
CQC lists the provider as South & East Leeds General Practice Group Limited.
Latest review context
CQC states it reviewed available information about the practice on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Common Problems and Fixes
| Problem | Best route | Do not do this |
|---|---|---|
| Need an appointment but cannot use apps | Call reception on 0113 467 7515. | Do not give up because NHS App or AccuRx is difficult. |
| Sent AccuRx request | Keep your phone with you; a clinician checks the information within 48 hours. | Do not submit duplicate requests unless symptoms change significantly. |
| Need repeat medication | Use NHS App, AccuRx admin medication request, in-person red post box, or post. | Do not call to order repeat medication; the practice says phone requests are not accepted. |
| New medicine not visible on repeat list | Ask for a review so a clinician can decide whether it can be added. | Do not assume all recent medicines automatically become repeats. |
| Moved address or changed phone/email | Update details in person or via patient portal if registered for online services. | Do not wait until you miss a callback or appointment message. |
| Language barrier | Ask for interpreter support through the practice. | Do not rely on family interpretation for private medical details if a professional interpreter is needed. |
City View Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment request
I am registered with City View Medical Practice. I need help with ______. It started ______. I can use NHS App / AccuRx / phone. Best callback number is ______.Prescription request
Medicine name: ______. Strength/dose: ______. I use pharmacy: ______. I have ______ days left. This is on / not on my repeat list.Test-result query
I had a ______ test on ______. I am asking whether it has been reviewed and whether there is a message or next step for me.Interpreter request
I need an interpreter for ______ language. Please arrange telephone interpreting for my appointment or call.Map: Main City View Medical Practice Site
This map is for Beeston Hill Community Health Centre. Check your appointment message before going to Beeston Hill or Shafton Lane.
Official Resources
Use these links after reading the relevant section above. The article explains the route first; the link is for action.
Related MedicalGroupUK Guides
These links are included only as related reading for NHS GP access patterns. Always verify medical facts on each official surgery website.
City View Medical Practice FAQs
What is City View Medical Practice?
City View Medical Practice is an NHS General Practice in Leeds with two sites in the Beeston and Holbeck areas.
What is the City View Medical Practice phone number?
The official website lists 0113 467 7515.
Where is the main City View Medical Practice site?
The main site is Beeston Hill Community Health Centre, 123 Cemetery Road, Beeston, Leeds, LS11 8LH. The official site also notes LS11 8BS for satnav use.
Where is Shafton Lane Surgery?
Shafton Lane Surgery is at 20A Shafton Lane, Holbeck, Leeds, LS11 9RE.
What are City View Medical Practice opening hours?
The official website lists opening hours as Monday to Friday, 8:00am to 6:30pm.
What should I do when the practice is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 for life-threatening emergencies.
Can I book appointments online?
Yes. The official appointment page says GP appointments, smear tests and NHS Health Checks can be booked and cancelled online via the NHS App where available.
Can I contact the GP online?
Yes. The official appointment page says you can request an appointment through AccuRx.
How long does AccuRx take?
The official page says the information you give through AccuRx will be checked by a clinician within 48 hours and handled accordingly.
What if I cannot use NHS App or AccuRx?
Call reception on 0113 467 7515 and the team can help.
How do I cancel an appointment?
You can cancel on the NHS App or by calling the surgery on 0113 467 7515.
Why does reception ask what is wrong?
The official page says receptionists are trained Care Navigators and ask questions to help patients get the most appropriate care from the right professional at the right time.
Is information given to reception confidential?
Yes. The official page says information given to reception is treated as strictly confidential.
How do I order repeat prescriptions?
Use NHS App, AccuRx medication request, in-person prescription slip/form into the red post box, or post your request.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat medication requests cannot be accepted by telephone.
How long do repeat prescriptions take?
The practice says to allow up to 2 working days for the request to be sent to your selected pharmacy.
What if a medicine is not on my repeat list?
The prescription page says a clinician review is needed before the item can be added to your repeat medication list.
Can City View send prescriptions electronically?
Yes. The official page says the GP or nursing team can send medication online directly to your chosen pharmacy.
How do I register with City View Medical Practice?
You can register if you live within the practice area. The official page links to online registration and also says you can complete an application form at reception.
Do I need ID or proof of address to register?
No. The registration page says you do not need proof of address, immigration status or ID.
Which areas does City View accept new patients from?
The official site says it welcomes new patients living in LS11 and parts of LS1 and LS12, subject to the practice boundary.
Will I get a named GP?
Yes. The registration page says once registered, you will be allocated a named GP.
Does the practice support interpreters?
Yes. The appointments page says the practice uses telephone interpreting and translation through DA Languages Limited when an interpreter is needed.
Is City View a training practice?
Yes. The official about page says City View is a Training Practice and Associated Teaching Practice with the University of Leeds School of Medicine.
What is the CQC rating for City View Medical Practice?
CQC lists City View Medical Practice as Overall: Good.
Who runs City View Medical Practice?
CQC lists the provider as South & East Leeds General Practice Group Limited. The practice website also says City View is run by South & East Leeds GP Group Limited.
Does City View use an AI scribe?
The privacy page says the practice uses Heidi Health, an AI-powered medical scribe, with patient consent before use and the option to withdraw consent.
Is this the official City View Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official City View website, NHS App, SystmOnline, AccuRx, NHS 111 or CQC links for live action and verification.