Inveresk Triage Switchboard
If you searched for Inveresk Medical Practice, the useful answer is not only the phone number. The important part is knowing whether to phone early for an acute problem, use CWIC, request medication through the website or pharmacy, call 2pm-5pm for results/admin, or use NHS 24 on 111 when the practice is closed.
This guide turns the official practice details into a practical route map, so patients understand what to do before opening forms or making a call.
ROUTES
About Inveresk Medical Practice
The official homepage describes Inveresk Medical Practice as being located in Musselburgh Primary Care Centre, a modern purpose-designed medical centre serving the medical needs of Musselburgh. It also explains that acute medical problems are handled through a morning telephone consulting system with triage by the reception team.
NHS Scotland GP practice
Inveresk Medical Practice provides GP services from Musselburgh Primary Care Centre.
Telephone consulting
The practice offers a morning telephone consulting service for acute problems or issues needing a doctor or nurse practitioner.
Route-first care
Patients may be directed to GP, nurse practitioner, CWIC, pharmacist, optician, dentist, MIU, NHS 24 or A&E depending on the problem.
What Do You Need from Inveresk Medical Practice Today?
Start with the task. The official website separates acute problems, home visits, results, sick line, admin requests and medication requests by route and time.
On-the-day appointment
- Phone 0300 790 6288.
- Call Monday-Friday between 8am and 10am.
- Reception will ask the reason so you can be triaged to the right clinician.
CWIC same-day support
- Registered patients can call CWIC direct.
- Number: 0300 790 6292.
- Monday-Friday 8:30am-10:30am.
Medication request
- Use the website prescription form or your pharmacy.
- Telephone medication requests are not accepted.
- For HRT, use the HRT review form if happy with medication.
Test results
- Call between 2pm and 5pm only.
- Allow 5 working days before phoning.
- Some lab tests take longer.
Sick/Fit note
- Sick line requests should be made 2pm-5pm.
- Use the official form/page for fit-note support.
- Reception can advise on route and charges where relevant.
Closed or urgent?
- Use NHS 24 on 111 when closed and urgent.
- Use 999 for emergencies.
- Do not wait for routine practice contact in an emergency.
Phone, Address and Opening Hours
| Need | Official detail | Patient note |
|---|---|---|
| Practice address | Musselburgh Primary Care Centre, Inveresk Road, Musselburgh, EH21 7BP | Use this for maps, travel and appointment planning. |
| Main phone | 0300 790 6288 | Use for appointments, cancellation, result/admin timing and practice contact. |
| Out of hours | 111 | Use NHS 24 for urgent problems when the practice is closed. |
| Monday | 8:00am-6:00pm | Phone early for acute/on-the-day problems. |
| Tuesday | 8:00am-1:30pm and 3:00pm-6:00pm | Closed 1:30pm-3:00pm for in-house staff training; NHS 24 profile notes a duty doctor is available for urgent medical advice. |
| Wednesday | 8:00am-6:00pm | Standard weekday opening. |
| Thursday | 8:00am-6:00pm | Standard weekday opening. |
| Friday | 8:00am-6:00pm | Standard weekday opening. |
| Weekend | Closed | Use NHS 24 on 111 if urgent and cannot wait. |
Appointments: Phone Early, Give the Reason, Use the Right Clinician
The official appointment page says to phone 0300 790 6288 any morning Monday-Friday between 8am and 10am to arrange an on-the-day appointment. Reception will ask the reason for the call so they can direct you to the right professional.
Call in the appointment window
Phone 0300 790 6288 between 8am and 10am for an on-the-day appointment request.
Explain the problem clearly
Reception asks the reason for your call so the practice can arrange the right care from the right health professional. The practice says this information is confidential.
Expect phone or face-to-face care
The practice offers telephone appointments and face-to-face appointments. If you have a telephone appointment, the doctor or nurse will try to call at least three times.
Answer 0300 or 0800 numbers
The callback may appear as a Glasgow 0300 or 0800 number. Make sure your phone is not set to block those numbers.
One appointment, one person
The official page says one appointment is only for one person, and asks patients not to arrive too early or too late.
CWIC Same-Day Appointment Service
CWIC stands for Care When It Counts. The official site describes it as a same-day primary care appointment service using the “Go Direct Right Care Right Place” approach.
Direct CWIC number
Registered Inveresk patients can call CWIC direct on 0300 790 6292, Monday-Friday 8:30am-10:30am.
Where CWIC is based
The appointment page says CWIC is based in Musselburgh Primary Care Centre at the main entrance.
What CWIC can do
The page says CWIC can help with new health concerns or flare-ups of existing conditions, prescribe medication if needed, and arrange tests and referrals.
Phone first
If your appointment is with CWIC, the service offers a phone appointment first, with face-to-face appointment after if needed.
Continuity for that issue
Once CWIC gives you an appointment for a specific issue, they are responsible for all aspects of care relating to that issue, including prescriptions.
Emergency limit
Do not use CWIC instead of 999 for life-threatening symptoms or A&E-level emergencies.
Routine Surgeries, Extended Hours and Appointment Conduct
| Route | Official detail | Useful patient note |
|---|---|---|
| Routine planned surgeries | Monday-Friday 8:30am-10:30am, 11:00am-12:15pm, 1:30pm-3:30pm and 4:30pm-5:30pm. | For doctors, specialist minor illness nurses and practice nurses. |
| Extended hours | Monday, Tuesday and Thursday evenings 6:00pm-8:00pm. | Pre-bookable appointments aimed at patients who cannot attend normal day appointments. |
| Healthcare technicians | Available by pre-bookable appointment each morning. | Blood samples, blood pressure checks and flu vaccines are examples listed. |
| Housebound patients | Housebound patients are visited in their homes. | Home visits should be requested early in the morning. |
| Cancellation | Phone 0300 790 6288 if you cannot attend. | This frees the appointment for another patient. |
| Interpreter | Notify reception in advance if you require an interpreter. | The practice says reception will arrange this for you. |
Medication Requests, HRT and Prescription Rules
The homepage says medication requests should be made via the website form or pharmacy and cannot be accepted over the telephone. The prescriptions page adds important details about flying anxiety, HRT and other medication requests.
| Medication need | Official detail | Action |
|---|---|---|
| General medication request | Use the prescription request form or your pharmacy. | Do not phone for ordinary medication requests. |
| Telephone requests | The practice says it cannot accept medication requests over the telephone due to demand. | Use website form or pharmacy route. |
| Flying anxiety | The prescriptions page says the practice cannot prescribe diazepam for flying anxiety in line with NHS Lothian guidance. | Do not request diazepam for flying anxiety via the form. |
| HRT re-order | Use the HRT review form if you are happy with your medication and want to re-order it. | Use the HRT route rather than a general appointment if appropriate. |
| HRT problem | If not happy with HRT medication, book a GP appointment. | Explain side effects or concerns clearly. |
| Contraception medication issue | If not happy with contraception medication, book a specialist nurse appointment. | Use the correct clinician route. |
| Other medication requests | Use the prescription request form. | Give exact medication name, strength, reason and contact details. |
Test Results: 5 Working Days, 2pm-5pm Calls
Wait before calling
The official test-results page says to allow 5 working days before phoning for results. Some tests may take longer at the laboratory.
Result call time
Results are given out between 2pm and 5pm only.
Patient responsibility
The official page says it is the patient’s responsibility to contact the practice about test results.
Sick Line and Fit Notes
The homepage groups results, sick line requests and administrative requests together and says these should be made between 2pm and 5pm.
Sick/Fit note route
Use the official Sick/Fit Note page or phone at the correct time if reception support is needed.
Best time to call
For sick line and admin requests, the practice says to call between 2pm and 5pm.
Private letters/forms
For GP letters or forms, the appointment page says charges may apply. It says to allow at least five working days for letters and 48 hours for forms/reports.
Register as a New Patient
The current registration page is unusually specific. It says new registrations are accepted only from 1 May 2026 to 31 May 2026, for people who recently moved into the area and are not already registered with another GP practice within the boundary.
| Registration item | Official detail | What to do |
|---|---|---|
| Registration window | 1 May 2026 to 31 May 2026 only. | Forms outside these dates will not be processed and will be securely destroyed. |
| Who this applies to | People recently moved into the area and not currently registered with another GP practice within the boundary. | Check eligibility before submitting. |
| Newborn exception | If already registered with the practice and registering a newborn, complete the form as usual and include birth certificate copy. | Use the newborn route if applicable. |
| Processing time | Allow up to 4 weeks due to high application volume. | The practice will text once registration is complete. |
| Medication warning | The practice cannot issue prescriptions until you are fully registered. | Keep at least 4 weeks of medication from your current practice. |
| Boundary | The practice boundary has changed. | Check that your address is inside the purple-line catchment area. |
| Step 1 | Complete online registration form. | Steps 1 and 2 must be submitted together. |
| Step 2 | Upload scans of photo ID and proof of address. | Passport or driving licence; birth certificate if no photo ID. Proof of address can include current council tax statement, utility bill no more than 3 months old, or settlement status. |
Doctors, Training and Practice Team
The official doctors page and GP-working-hours snippets list named doctors, while the training page explains the practice also supports doctors in training.
Doctor partners
The official doctors page lists doctor partners including Dr Alan Douglas and Dr Jane Eagles.
Salaried GPs
The official doctors page lists salaried GPs including Dr Rachel Thomson, Dr Juliette Oxford and Dr Harry Gatt.
Working-hours page
The official GP working-hours page includes availability notes such as Dr Harry Gatt on Tuesday, Thursday and Friday, and Dr Anna Borowicz on Wednesday and Friday.
Training practice
The practice is a training/teaching practice and trains post-graduate doctors with hospital background and undergraduate doctors.
Retainer doctor
The training/teaching page lists Dr Mairi Buckland as retainer doctor.
Reception confidentiality
Reception asks for information to triage correctly, and the appointment page says this is treated in strict confidence.
Uploads, Documents and Updating Details
The official upload page is clear that patients should not upload documents or images unless the team has asked them to do so.
Upload only if asked
Use the upload form only if you have been asked to send a clinical photo, document, completed new patient registration form or ID.
File limit and types
The form accepts tiff, jpg, png, gif, txt, Word and PDF files up to a total upload size of 10MB.
Review response
The page says the practice will normally contact you within 24 to 48 hours once information has been reviewed.
Privacy notice
Uploaded photos/documents may become part of the medical record and are treated with the same confidentiality standards.
Change address
The homepage alert says address changes need the update-your-details form and proof of address such as council tax statement, mortgage agreement or rent agreement.
Medical records paperwork
The site has medical-records and paperwork routes, including subject access request guidance.
Who Should I See First?
The official site asks patients to go directly to the person with the right skills where possible. This can speed recovery and help NHS services run efficiently.
| Problem type | Official suggested route | Use this note |
|---|---|---|
| Medicines advice or minor ailment | Pharmacist / NHS Pharmacy First Scotland | Good first route for many common medicine and minor-illness questions. |
| Sudden vision loss, blurred vision, painful or red eyes | Optician | The homepage points eye problems toward optician support. |
| Mouth or teeth urgent attention | Dentist | Use dental route rather than GP where appropriate. |
| Minor injury, burn or fracture | Minor Injuries Unit | Use MIU route if injury is urgent but not A&E-level. |
| Serious or life-threatening illness/injury | Accident & Emergency / 999 | Do not wait for GP appointment or online forms. |
| Some service needs | Self-referral services | The practice site lists self-referral services across NHS Lothian. |
Out of Hours, NHS 24, MIU and A&E
NHS 24
Use 111 when the GP and local pharmacy are closed and the problem cannot wait until the practice reopens.
Minor Injuries Unit
Use MIU for urgent care such as minor injury, burn or fracture where appropriate.
A&E / 999
Use 999 or emergency department for illness or injury that is serious or life-threatening.
Inveresk Route Planner
Choose your task and get a practical next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment phone script
I am registered at Inveresk Medical Practice. I need help today because ______. It started ______. It is getting worse/better. I can take a phone call at ______. I understand reception asks details to direct me to the right clinician.CWIC call script
I am an Inveresk patient calling about a new health concern or flare-up. My main issue is ______. It started ______. I can take a phone appointment at ______.Medication request script
Medication name: ______. Dose/strength: ______. Reason for request: ______. My pharmacy is ______. I understand medication requests are not accepted over the telephone.Test results script
I had a ______ test on ______. Five working days have passed / the expected time has passed. I am calling between 2pm and 5pm. My date of birth is ______.Safety, Privacy and Medical Disclaimer
Map: Inveresk Medical Practice Musselburgh
Use this map for Musselburgh Primary Care Centre, Inveresk Road, Musselburgh, EH21 7BP. Check your appointment instructions before travelling.
Official Resources
Use these official links after reading the relevant section above. The article explains the key details first; the link is for action.
Related MedicalGroupUK Guides
Use these for comparison only. Always verify live medical facts on each official surgery website.
Inveresk Medical Practice FAQs
What is Inveresk Medical Practice?
Inveresk Medical Practice is an NHS GP practice located in Musselburgh Primary Care Centre, serving the medical needs of Musselburgh.
Where is Inveresk Medical Practice?
The official website lists Musselburgh Primary Care Centre, Inveresk Road, Musselburgh, EH21 7BP.
What is the Inveresk Medical Practice phone number?
The official website lists 0300 790 6288.
What is the out-of-hours number?
The official website lists 111 for out-of-hours help.
What are Inveresk Medical Practice opening hours?
The official website lists Monday 8:00am-6:00pm, Tuesday 8:00am-1:30pm and 3:00pm-6:00pm, Wednesday 8:00am-6:00pm, Thursday 8:00am-6:00pm, Friday 8:00am-6:00pm, and weekends closed.
How do I arrange an on-the-day appointment?
The appointment page says to phone 0300 790 6288 Monday to Friday between 8am and 10am.
Why does reception ask the reason for my call?
The appointment page says reception asks the reason so they can help you get the right care from the right health professional, and that information is treated confidentially.
Does Inveresk offer telephone appointments?
Yes. The appointment page says the practice offers telephone appointments and face-to-face appointments each day.
How many times will the doctor or nurse try to call?
The appointment page says the doctor or nurse will try to call at least three times for a telephone appointment.
What is CWIC?
CWIC means Care When It Counts. It is a same-day primary care appointment service for Inveresk patients.
What is the CWIC phone number?
The official website says Inveresk patients can call CWIC direct on 0300 790 6292 Monday to Friday from 8:30am to 10:30am.
Can CWIC prescribe medication?
The appointment page says the CWIC team can prescribe medication if needed and can arrange tests and referrals.
How do I order medication?
The homepage says medication requests should be made via the website form or through your pharmacy.
Can I phone for medication requests?
No. The official homepage says medication requests cannot be accepted over the telephone due to demand.
Does Inveresk prescribe diazepam for flying anxiety?
The prescriptions page says the practice cannot prescribe diazepam for flying anxiety in line with NHS Lothian guidance.
How do I request HRT medication?
The prescriptions page says to use the HRT review form if you are happy with your medication and want to re-order it. If not happy with HRT medication, book a GP appointment.
When can I call for test results?
The test-results page says results are given out between 2pm and 5pm only.
How long should I wait before calling for results?
The test-results page says to allow 5 working days before telephoning, although some laboratory tests may take longer.
Who is responsible for checking test results?
The official test-results page says it is the patient’s responsibility to contact the practice regarding their test results.
When should I call for sick line or admin requests?
The homepage says results, sick line requests and administrative requests should be made between 2pm and 5pm.
When can new patients register?
The registration page says new patient registrations are accepted from 1 May 2026 to 31 May 2026 only, except newborns for already registered patients.
How long does registration processing take?
The registration page says to allow up to 4 weeks due to high application volume.
Can Inveresk issue medication before registration is complete?
No. The registration page says the practice cannot issue prescriptions until the patient is fully registered, and recommends keeping at least 4 weeks of medication from the current practice.
What ID is needed for registration?
The registration page asks for photo ID such as passport or driving licence, or birth certificate if no photo ID, plus proof of address such as council tax statement, utility bill no more than 3 months old, or settlement status.
Can I upload photos or documents?
Yes, but the official upload page says to use the form only if you have been asked to send a clinical photo, document, registration form or ID.
What file types can be uploaded?
The upload page says it accepts tiff, jpg, png, gif, txt, Word and PDF files up to a total upload size of 10MB.
Is this the official Inveresk Medical Practice website?
No. This is an independent MedicalGroupUK guide. Use the official Inveresk Medical Practice website, NHS 24 on 111 or 999 for live action and medical safety.