Shotfield GP Task Hub
Use this practical guide before calling Shotfield Medical Practice, sending an Accurx online request, using Patient Access, ordering repeat medication, booking a blood test, registering with the surgery, checking Jubilee Health Centre services, or planning parking and public transport.
Key route: Shotfield lists Contact Us Online, Patient Access and the NHS App. For life-threatening symptoms use 999; for urgent non-emergency help when closed use NHS 111.
What Do You Need from Shotfield Medical Practice?
Start with the task, not the website menu. Each card explains the route, what to prepare, and the official link to use after you know what you need.
GP or admin request
- Use Contact Us Online/Accurx for suitable requests.
- Prepare name, address, phone number and problem details.
- Do not use online forms for emergencies.
Repeat prescription
- Use Patient Access, NHS App, online request or written route.
- Prescription queries clerk is listed in the morning.
- Reply quickly if a clinician texts for clarification.
Blood test booking
- Book online via the official blood test route.
- Automated booking line: 0203 376 6430.
- Bring your blood test form.
NHS App / Patient Access
- Make or cancel appointments where enabled.
- Request repeat prescriptions.
- See test results and medical record access where enabled.
Register with practice
- Check the Area Map / postcode boundary first.
- Only register if inside the boundary.
- Temporary patients should contact the practice first.
Closed or urgent?
- Closed and urgent: NHS 111.
- Emergency: 999.
- Routine matters wait until the surgery reopens.
Phone, Online Contact and Jubilee Health Centre Confusion
Shotfield is based at Jubilee Health Centre, but not every service in that building is Shotfield Medical Practice. If your letter is from another community or hospital service, use the number on that letter.
| Need | Use this route | Important note |
|---|---|---|
| Shotfield Medical Practice reception | 020 8669 7612 | Use for practice access, phone support or if you cannot use online routes. |
| Online practice request | Contact Us Online / Accurx | Use for suitable medical/admin requests. Do not use for emergency symptoms. |
| Patient Access | www.patientaccess.com | Use where enabled for appointments, prescriptions and online services. |
| NHS App | NHS App / NHS account | Use for supported NHS services, prescriptions, records and NHS number help. |
| Wallington Family Practice | 020 8669 6186 | They share the site but are a separate GP practice. |
| Community/hospital services in Jubilee | Use your appointment letter or health-centre information desk | Shotfield is not responsible for all other services in the building. |
Appointment Request Steps: What to Say and What to Avoid
Shotfield’s appointment information says patients should be prepared to give information about the problem, plus name, address and telephone number, so doctors can prioritise calls and deal with urgent calls promptly.
Choose the right channel
Use Accurx/Contact Us Online, NHS App, Patient Access, phone or reception depending on the task and urgency.
Give one clear main problem
Include what the problem is, when it started, what changed today, current medicines, allergies and your best callback number.
Say if you need an interpreter or chaperone
The official site has pages for interpreters and chaperones. Ask early so support can be arranged.
Cancel if you cannot attend
Use online services, phone or text cancellation where available so another patient can use the slot.
Use 111 or 999 when GP is not the right route
For urgent non-emergency help when closed use NHS 111. For life-threatening symptoms use 999 immediately.
Pharmacy First, Minor Illness and Emergency Medicine
Shotfield’s Pharmacy First page explains that pharmacists can give advice and may provide treatment or prescription medicine for selected conditions without needing a GP appointment.
Pharmacy First conditions
- Earache: ages 1 to 17.
- Impetigo and infected insect bites: age 1+.
- Shingles: age 18+.
- Sinusitis: age 12+.
- Sore throat: age 5+.
- UTI: women aged 16 to 64.
Emergency repeat medicine
If your medicine is on repeat and you run out when the practice is closed, NHS 111 online may refer you to a pharmacy for emergency supply where appropriate.
Weekend tip
Shotfield warns that online pharmacy self-referral may take longer at weekends because the practice is closed. For faster help, walk into a local pharmacy.
Repeat Prescriptions: Patient Workflow
Shotfield lists Patient Access, NHS App and online/paper routes for prescriptions. The prescription page also says a prescribing clerk is available in the morning for prescription queries, and queries may be sent to a clinical pharmacist or GP if needed.
| Prescription need | Correct route | Prepare this | Delay to avoid |
|---|---|---|---|
| Routine repeat | Patient Access, NHS App, online request or written repeat-slip route. | Medicine name, dose, strength and nominated pharmacy. | Requesting too late before weekends or travel. |
| Prescription query | Morning prescribing clerk route, then clinical pharmacist/GP if needed. | Exact medicine, issue date, pharmacy and problem. | Saying only “my prescription is missing.” |
| Clinician text received | Reply promptly with the requested details. | Clarification details, symptoms, dose or monitoring info. | Ignoring texts, which can delay resolution. |
| Medication while travelling | Use practice travel/holiday medication advice route early. | Travel dates, destination, current medicine supply. | Requesting extra supply at the last minute. |
| Private prescription or non-NHS item | Check private-prescription/non-NHS charges first. | Reason, document, private-provider request. | Assuming every form or prescription is NHS-funded. |
Blood Tests: Booking Line, Online Booking and Form Reminder
Shotfield’s blood-test page says blood tests can be booked online or through the automated booking line 0203 376 6430, with email and text reminders. It also says to bring your blood test form.
Book the appointment
Use the official blood-test booking page or automated booking line. Choose adult or child blood test and your preferred clinic.
Bring the form
Do not attend without the blood test form if the service requires it. The phlebotomy team needs the correct test request.
Use reminders
Keep email/text reminders enabled and arrive in time. Rebooking may be needed if you miss your slot.
Test Results, Online Services and Medical Records
Shotfield’s online-services pages say Patient Access or the NHS App can support appointments, repeat prescriptions, test results and medical record access where enabled. The official test-results page says the surgery will contact you if an abnormality is detected.
NHS App
Use NHS account/NHS App for supported services and NHS number access.
Patient Access
Use Patient Access where enabled for appointments, prescriptions and records.
Results
If abnormality is detected, the surgery says someone will contact you.
Proxy access
For helping another patient, use official proxy access rules and consent.
Fit Notes, Sick Notes and Private Letters
Shotfield has a dedicated Fit Notes & Sick Notes page and a Non-NHS Charges page. The charges page explains that private sick notes for the first 7 days can be chargeable and lists private documents, letters, reports and certificates as non-NHS work.
| Need | Use this rule | Practical tip |
|---|---|---|
| Off work 7 days or less | Usually self-certification, not a GP fit note. | Ask your employer for their self-certification process first. |
| Private note requested by employer | Shotfield’s non-NHS charges page includes private sick notes. | Check the fee before requesting work from the GP. |
| More than 7 days off | Use official fit-note/sick-note route. | Include dates, condition and whether hospital is involved. |
| Insurance, travel, gym or housing letter | May be non-NHS private work. | Allow processing time; do not expect overnight paperwork. |
Registering with Shotfield Medical Practice
Shotfield’s registration page says this information is for regular patients only. Temporary patients should contact the practice for the temporary registration process.
Check the practice area first
Use the Area Map / postcode check. The official page says it will tell you whether you are inside or outside the boundary area.
Register only if inside the boundary
Only complete the registration form if your postcode is inside the practice boundary.
Complete the online registration form
Use the official register-with-practice route. Do not use third-party forms for live registration.
Adult/child paper form option
The page says the signed PRF1 form can be used for adults and children, and it says you cannot be accepted without this signed form where using downloads.
Prepare medicine and records details
Have your NHS number if known, current medicines, allergies and previous GP details ready. You can find your NHS number online if needed.
Doctors, Nurses and Who May Help You
Shotfield’s team page lists GP partners, salaried GPs, nurses and wider staff. The useful patient point is that not every problem needs a GP: nurses and healthcare assistants handle many routine clinical services by appointment.
| Team | Official details users search for | Best for |
|---|---|---|
| GP partners | Dr Hani Mahfooth, Dr Shilen Pattani, Dr Elvis Martinez and Dr Alison Sheridan are listed as GP Partners. | GP clinical care and practice leadership. |
| Salaried GPs | Listed doctors include Dr Bernard Lewis, Dr Luke Yahanpath, Dr Kalum Gunatunga, Dr Lisa Chung and Dr Robert Calverley. | GP consultations where clinically appropriate. |
| Practice nurses | Nurses provide dressings, stitch removal, ear irrigation, immunisations, travel vaccinations, blood pressure checks, injections and special clinics. | Long-term condition reviews, cervical screening, asthma, diabetes, heart disease and preventive care. |
| Healthcare assistant | HCA support may include BP checks, new patient health checks, NHS health checks and some wound care. | Monitoring, checks and routine support where suitable. |
| Reception/admin | Reception may ask for problem details so calls can be prioritised. | Routing, booking support, messages, forms and care navigation. |
Travel, Parking, Disabled Drop-Off and Access Needs
Shotfield’s contact page includes public transport, parking and accessible-information details. The practice leaflet also explains that the health centre is accessed from Shotfield and that disabled/front drop-off space is limited.
By train
Wallington Station is a short walk away, with regular trains to Sutton, Croydon and London.
By bus
151 and 410 stop almost outside. 127, 455, 463, 154, 157 and S4 stop a short walk away.
Parking
The practice notes an automated barrier system for the front disabled parking and drop-off area. The leaflet says there is 30 minutes free parking in the car park adjacent to the library.
Disabled parking/drop-off
Blue-badge spaces and limited drop-off access are for disabled, elderly or frail visitors with limited mobility. Do not wait there after drop-off.
Accessible information
Tell the practice if you have physical, mental, communication, sensory or language needs so support can be recorded and arranged.
Other Jubilee services
If your appointment is for another community or hospital service, use the number on your letter rather than Shotfield reception.
CQC and Practice Leaflet PDF: What Matters
CQC lists Shotfield Medical Practice as Overall: Good. The official practice leaflet is useful for patient context, but some details may be older than the live website, so use current official pages for live opening, access and form rules.
CQC rating
CQC lists Shotfield Medical Practice, formerly Dr Lings & Partners, with an Overall: Good rating.
Leaflet useful details
The leaflet explains same-building confusion, urgent appointment triage, home-visit caution, repeat-prescription methods, results confidentiality and parking limitations.
Use current pages first
Because the PDF is older, verify live appointment, prescription, parking and registration details on the official website before acting.
Wrong-Result Searches: Shotfield, Jubilee, Wallington Family and Photos
Search results can mix different services at the same building. This section prevents wrong calls and wrong waiting rooms.
| Search | Risk | Correct action |
|---|---|---|
| Shotfield Medical Practice photos | Old photos may not show the current parking barrier or correct entrance flow. | Use the official address, map and current parking note before travelling. |
| Jubilee Health Centre Shotfield | The building contains more than one GP practice and other services. | Check your letter or appointment text for the exact service name. |
| Wallington Family Practice | It shares the Jubilee Health Centre area but has a different phone number. | Call Wallington Family Practice directly on 020 8669 6186 if that is your registered surgery. |
| Shotfield Medical Practice email address | Patients may look for unsafe symptom/email routes. | Use Accurx, Patient Access, NHS App, phone, complaint form or 111/999 as appropriate. |
| Shotfield blood test booking | Patients may call reception when online/automated booking is available. | Use the official blood-test page or 0203 376 6430, and bring the blood-test form. |
Shotfield Route Planner
Choose your task and get a simple next step. This tool runs only in your browser.
Select your task above.
Copy-and-Use Call Scripts
Appointment request
Hello, I’m registered with Shotfield Medical Practice. My main problem is ______. It started ______. It is worse/better/same. I take ______. My best callback number is ______.Prescription query
Hello, I need help with ______, strength ______. I requested it on ______. My nominated pharmacy is ______. I received / did not receive a clinician text.Blood test
Hello, I need to book / confirm a blood test. I have my blood test form. The test was requested by ______. Is the online booking route or automated line best?Jubilee Health Centre confusion
Hello, my letter says ______ at Jubilee Health Centre. I want to check whether this is Shotfield Medical Practice or another service before I travel.Map: Shotfield Medical Practice, Wallington
This map points to Shotfield Medical Practice at Shotfield, Wallington, Surrey, SM6 0HY. Check your appointment message if you are attending another Jubilee Health Centre service.
Official Links After You Know the Right Task
Use this guide to choose the correct route first. Then use the official links for live action because appointment forms, access routes, parking notices and service rules can change.
Shotfield Medical Practice Wallington FAQs
What is the Shotfield Medical Practice phone number?
The official phone number is 020 8669 7612.
Where is Shotfield Medical Practice?
Shotfield Medical Practice is at Shotfield, Wallington, Surrey, SM6 0HY, in the Jubilee Health Centre area.
Is Shotfield Medical Practice the same as Wallington Family Practice?
No. They share the Jubilee Health Centre area, but Wallington Family Practice is a separate GP surgery with its own phone number. Shotfield’s About Us page says Wallington Family Practice should be contacted directly on 020 8669 6186.
How do I contact Shotfield Medical Practice online?
The official contact page lists Contact Us Online through Accurx at florey.accurx.com/p/H85115. It also lists Patient Access and the NHS App for supported online services.
What are Shotfield Medical Practice opening hours?
The practice website lists working days as Monday to Friday, generally 8:00am to 6:30pm. Always check the official Times and Out of Hours page before travelling.
How do I request an appointment?
Use Accurx/Contact Us Online, NHS App, Patient Access, phone or reception. Be ready to give your name, address, telephone number and information about the problem so the practice can prioritise calls safely.
How do I order repeat prescriptions?
Use the official repeat-prescription routes such as Patient Access, NHS App, online request or written request. For prescription queries, the practice lists a prescribing clerk in the morning and may refer queries to a clinical pharmacist or GP.
Can I use Pharmacy First instead of a GP appointment?
Yes, for eligible conditions. Shotfield’s Pharmacy First page lists earache, impetigo, infected insect bites, shingles, sinusitis, sore throat and uncomplicated UTIs in eligible women as Pharmacy First conditions.
How do I book a blood test at Shotfield?
The blood-test page says you can book online or use the automated booking line 0203 376 6430. Bring your blood-test form to the appointment.
How do I get test results?
Use Patient Access or NHS App where enabled. The official test-results page says the surgery will contact you if an abnormality is detected.
How do I register with Shotfield Medical Practice?
Use the official registration page. Check the Area Map / postcode boundary first, then complete the registration route only if you are inside the practice boundary. Temporary patients should contact the practice.
Who are the doctors at Shotfield Medical Practice?
The official team page lists GP partners Dr Hani Mahfooth, Dr Shilen Pattani, Dr Elvis Martinez and Dr Alison Sheridan, plus salaried GPs including Dr Bernard Lewis, Dr Luke Yahanpath, Dr Kalum Gunatunga, Dr Lisa Chung and Dr Robert Calverley.
What is the CQC rating for Shotfield Medical Practice?
CQC lists Shotfield Medical Practice, formerly Dr Lings & Partners, as Overall: Good.
What should I do when Shotfield Medical Practice is closed?
Use NHS 111 online or call 111 for urgent non-emergency medical help. Call 999 for life-threatening symptoms or serious injury.