Marden Medical Practice Shrewsbury

Q: How do I book a GP appointment at Marden Medical Practice?

GP appointment requests start with the Total Triage and eConsult online route during core weekday access. The clinical team reviews the request and directs you to the most appropriate care.

Emergency first: This is an independent patient guide, not the NHS and not Marden Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, serious allergic reaction, seizure not stopping, severe self-harm risk, or someone not responding. For urgent help that is not life-threatening, use NHS 111 online or call 111.

Shrewsbury NHS GP surgery guide

Marden Medical Practice Shrewsbury: appointments, eConsult, prescriptions, clinics and patient help

Marden Medical Practice is an NHS GP surgery at 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. This guide gives patients the practical route for Total Triage/eConsult, nurse and HCA appointments, repeat prescriptions, test results, fit notes, registration, clinics, home visits, CQC rating, parking/access and what to do when the surgery is closed.

Choose care route Use appointments guide Order prescriptions

Fast route before contacting the surgery

999

Emergency?Call 999 now. Do not wait for eConsult, reception or a callback.

WEB

GP appointment request?Start with eConsult / Total Triage during core weekday access.

TEL

Cannot use online?Call 01743 241313 and ask for help with the right route.

Repeat medicine?Use NHS App, Patient Access or prescription request routes. No phone/email repeat requests.

Main surgery phone

01743 241313

Use this number for: help with online access, nurse/HCA appointment booking, home visit discussions, prescription questions after 10am, access needs, test-result queries, registration help, and if you are unsure whether you need eConsult, pharmacy, NHS 111, reception or 999.

Tap to call surgery What to say

Practice address

Marden Medical Practice
25 Sutton Road
Shrewsbury
Shropshire
SY2 6DL

Use the full Sutton Road address. Do not confuse this Shrewsbury GP practice with Marden Medical Centre in Kent.

Open directions

Main phone

01743 241313

Address

25 Sutton Road, SY2 6DL

GP requests

Total Triage / eConsult

CQC

Overall Outstanding

Quick answer: Marden Medical Practice is at 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. The main phone number is 01743 241313. The practice’s own pages list Monday, Tuesday, Wednesday and Friday as 8am to 6:30pm, Thursday as 8am to 8pm, and Saturday/Sunday as closed. GP appointment requests now start with Total Triage/eConsult; nurse, healthcare assistant and specialist clinic appointments can still be arranged through the practice team.

Google and Bing search-intent map for Marden Medical Practice

People searching this practice usually need one action, not a long article. This section turns common searches into the correct next step.

Search query	Real user problem	Best answer on this page
Marden Medical Practice Shrewsbury	Confirm the correct surgery, phone and address.	Use the Sutton Road, Shrewsbury details, not the Kent medical centre.
Marden Medical Practice appointments	Need GP, nurse, HCA, home visit or specialist clinic route.	GP requests start with Total Triage/eConsult; nurse/HCA/specialist clinic appointments can still be arranged with the practice.
Marden Medical Practice opening times	Need weekday hours and closed-day route.	Use the official practice page before travel; see the hours table below.
Marden Medical Practice prescriptions	Need repeat medicine route and processing time.	Use NHS App, Patient Access or request routes; no repeat requests by phone/email.
Marden Medical Practice eConsult	Need to know why appointment requests now start online.	Total Triage lets the clinical team review the request and route it safely.
Marden Medical Practice doctors	Need GP names or who may respond instead of GP.	See doctors, ANP, nurses, phlebotomist, district nurses and community support.
Marden Medical Practice CQC	Need quality rating.	CQC currently lists the practice as Overall Outstanding.
Marden Medical Centre	May be looking for Kent practice by mistake.	This guide is for Shrewsbury: 25 Sutton Road, SY2 6DL.

Decision hub: what should a Marden patient do first?

Use this before opening eConsult, phoning reception or travelling to the surgery.

Life-threatening emergency

Call 999. Examples: chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding, serious allergic reaction or severe self-harm risk.

Urgent but not life-threatening

Use NHS 111 online or call 111, especially when the surgery is closed or you are unsure where to go.

GP appointment request

Use eConsult / Total Triage Monday to Friday during core access. Explain the problem clearly so the clinician can choose the right care.

Nurse, HCA or specialist clinic

Contact the practice as before. These appointments do not all need to start with the GP eConsult route.

Repeat prescription

Use NHS App, Patient Access or the practice prescription request route. Repeat requests are not accepted by phone or email.

Medicine question

Ask a community pharmacist first for common medicine advice. For practice medication questions, use the medication query route or phone the pharmacist after 10am.

Marden Medical Practice opening hours and closed-day route

The practice’s own pages are the best source before travelling because NHS listings can display “currently closed” based on the live time of day.

Official contact page NHS.uk profile

Day	Official listed opening	Patient note
Monday	8:00am to 6:30pm	Use eConsult for GP requests; phone if online access is difficult.
Tuesday	8:00am to 6:30pm	Useful for prescription/admin queries and routine practice contact.
Wednesday	8:00am to 6:30pm	Use eConsult or practice phone depending on request type.
Thursday	8:00am to 8:00pm	Extended Thursday opening is listed, but still check before travelling.
Friday	8:00am to 6:30pm	Order repeat medicine early before weekends and bank holidays.
Saturday	Closed	Use NHS 111 for urgent non-life-threatening help.
Sunday	Closed	Use NHS 111; call 999 for emergencies.

Extended access note: the practice is part of Shrewsbury Primary Care Network. Extended-access appointments may be offered in evenings or weekends, but these are pre-bookable and not a walk-in replacement for urgent care.

How to book a Marden Medical Practice appointment

The official appointment guidance says Marden Medical Practice moved to a Total Triage model using eConsult for all GP appointment requests from 17 November 2025. That means the clinical team reviews the request first and directs you to the right care: GP, ANP, nurse, another clinician, pharmacy, self-care or another service.

Official appointments page Total Triage update Call 01743 241313

Check emergency signs first.
Use 999 for life-threatening symptoms. Use NHS 111 for urgent non-life-threatening problems, especially when closed.

For GP requests, start with eConsult.
Write what is wrong, when it started, what has changed, what you have tried, and what you are worried about.

For nurse, healthcare assistant or specialist clinic appointments, contact the practice team.
The appointment page says these can continue to be scheduled as before.

Accept the right professional, not only a GP.
You may be routed to an Advanced Nurse Practitioner, nurse, phlebotomist, physiotherapist, pharmacist, social prescriber or another NHS service.

Cancel early if you cannot attend.
The practice warns that repeated failures to attend may lead to contact about registering elsewhere.

Best eConsult wording: “I need help with [problem]. It started [date]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. I can take a call on [number] at [times].”

Phone script if you cannot use eConsult

Hello, my name is [name]. My date of birth is [date]. I am registered at Marden Medical Practice. I cannot complete the online form / I am not sure which route to use. My main problem is [one sentence]. It started [when]. I am worried because [reason]. Can you help me use the correct appointment route?

NHS App, Patient Access and online services

The practice lists online services so patients can use digital routes for repeat prescriptions, appointments where enabled, GP record access and NHS advice. You can still contact the practice by phone or in person if online routes are difficult.

Official online services page NHS App Patient Access

APP

NHS App

Useful for NHS advice, repeat prescriptions, hospital referrals, GP health record access and checking some NHS information where enabled.

Patient Access

Useful if you already have Patient Access login details. You may need registration details and identity verification.

First-time setup

The practice says patients may need to contact the surgery, verify identity, secure a username/password and enter registration details exactly.

SAFE

Login safety

Never share NHS login, Patient Access passwords, verification codes or health-record access with unofficial callers or websites.

Marden Medical Practice repeat prescriptions

The official prescriptions page says repeat prescription requests are not taken over the phone or by email. The practice fair-use policy asks patients to respect the 48-hour processing time for repeat prescriptions. Allow extra time for pharmacy preparation, weekends, bank holidays and medication reviews.

Official prescriptions page Fair Use Policy NHS Medicines A to Z

Prescription task	Official route or rule	Practical tip
Order repeat medicine	Use NHS App / NHS account, Patient Access or the practice prescription request route.	Order only what you need and check your medicine cupboard before ordering.
Phone or email repeat request	Not accepted for repeat prescription requests.	Use the approved online or written route to reduce errors.
Processing time	Fair-use policy refers to 48-hour processing time.	Do not chase before the normal processing window unless clinically urgent.
Medication query	Use the medication query route or phone the practice pharmacist after 10am on 01743 241313.	Have medication name, dose, pharmacy and issue ready.
Pharmacy advice	Community pharmacists can answer many medicine questions.	Ask the pharmacy about side effects, OTC interactions and collection status.
Old or unused medicine	Return unwanted medicines to a pharmacy.	Do not flush medicines or put them in household waste.

Do not leave medication until the last dose: request early before holidays, travel, weekends and repeat-review dates. If a hospital changed your medicine, include the discharge letter or clinic information when contacting the practice.

Test results: what to check and when to contact the practice

The practice has a dedicated test-results page and online services can show parts of your GP record where enabled. For tests arranged by a hospital or specialist clinic, contact the hospital or clinic that ordered the test because they remain responsible for explaining their own results.

Official test results page View GP record in NHS App

Result question	Best route	Why it matters
GP-arranged blood/urine/test result	Use practice test-results guidance or online services where enabled.	The practice can only advise on results it arranged or received.
Hospital test	Contact the hospital clinic or secretary.	The hospital team knows why the test was ordered and what follow-up means.
Need copy of record/result	Use online record access where enabled or ask the practice about record requests.	Do not request the whole record if you only need one result.
Abnormal result message	Follow the instruction exactly and book the advised review.	Abnormal does not always mean serious, but it does need the stated next step.

Sick notes / fit notes: 7-day rule and request route

The practice has a sick/fit-note page. In general, GP fit notes are usually for sickness lasting more than 7 calendar days. If you have been off work for 7 days or less, your employer should usually use self-certification.

Official fit notes page SC2 self-certification form

Situation	Correct action	Patient tip
Off work 7 days or less	Use self-certification, not GP fit note.	Ask your employer for their self-certification process.
Off work more than 7 days	Use the practice fit-note request route.	Include first day of sickness, job role and what duties are affected.
Hospital treatment caused absence	Ask the hospital team first.	Hospitals can issue fit notes for treatment they provide.
Need extension	Give the previous fit-note end date and whether symptoms changed.	Do not leave it until a payroll deadline.

Register as a new patient

NHS.uk currently lists Marden Medical Practice as accepting new patients. The practice new-patient page says doctors welcome new patients who live within the practice area, and patients who move out of the practice area may need to register elsewhere.

Official new patients page NHS.uk profile NHS GP registration guidance

Check the practice area first.
The practice welcomes new patients who live within its practice area.

Complete the registration route.
Use the official new-patient page and follow the current form instructions.

Book a new-patient health check if invited.
The practice says all new patients are invited to make an appointment for a health check with the practice nurse.

Plan medication before switching GP.
Order existing repeat medicine before moving if you are close to running out.

Named GP note: the practice says all patients have a named accountable doctor. You can still speak to or make appointments with other doctors or nurses, not only your named GP.

Doctors and clinical team

Staff lists can change, so use the official team page for current names. The checked official snippet lists GP partners and salaried GPs, plus Advanced Nurse Practitioner support.

Official meet the team page

Dr C. Ingram

Dr E. Baines

Dr R. Woollam

Dr N. Harrison

Dr T. Maddox

Dr E. May

Dr P. Ogilvie

Dr C. Widdowson

Advanced Nurse Practitioner

Why you may not always see a GP first: Total Triage may direct you to the safest professional for the problem, such as ANP, practice nurse, pharmacist, physiotherapist, phlebotomist, social prescriber, district nurse or NHS 111.

Clinics and services: what Marden Medical Practice lists

The official clinics/services page lists many services. Some need GP referral or clinician decision first; others are booked through reception or nurse routes.

Official clinics page All services archive

Children’s immunisations

NHS Health Checks

Flu immunisation

Heart disease clinic

Cervical screening

Respiratory clinic

Contraception

Child health clinic

Diabetes clinic

Travel vaccinations

Elderly care over 75s

Pregnancy care

Women’s health clinic

Learning disability health check

Blood pressure clinic

Service	Official detail found	Patient action
Antenatal care	Routine antenatal check-ups by qualified midwife; Monday mornings listed.	Contact reception for current booking details.
Asthma clinic	Regular check-ups and advice from practice nurses; Tuesday and Wednesday listed.	Book nurse review if invited or symptoms are not controlled.
Phlebotomist	Visits the surgery Tuesdays, Wednesdays and Thursdays, 9:10am to 11:45am.	Book only if a clinician has requested blood tests.
District nurses	District nursing phone listed as 01743 277709.	For housebound or complex nursing needs; reception can advise.
Minor surgery	Procedures may be performed by Dr Ingram and Dr Woollam where hospital admission can be avoided.	Ask the practice whether GP assessment or referral is needed first.
Contraception	Advice includes coils, implants, emergency contraception and free condoms.	Ask for correct appointment length; some services need double appointments.
Social prescribing	Community Care Co-ordinator support listed for social isolation and community help.	Ask reception or clinician if non-medical support would help.

Home visits: when to ask and what happens

The appointment page says if you are too ill to attend surgery or are housebound, phone 01743 241313 and a home visit will be discussed. A home visit is not automatic; the team decides the safest route.

YES

Home visit may be suitable

Housebound, too ill to attend safely, severe frailty, end-of-life care, or clinical need where travel would be unsafe.

Not usually suitable

No transport, convenience, minor symptoms, or situations where you could safely attend surgery, pharmacy or urgent care.

INFO

What to have ready

Name, date of birth, address, callback number, symptoms, medicines, access instructions, carer details and whether the patient is alone.

999

Use emergency help instead

Call 999 for collapse, severe breathing difficulty, stroke signs, chest pain, heavy bleeding, not responding or immediate serious danger.

Parking, wheelchair access and visiting the surgery

Marden Medical Practice is listed at 25 Sutton Road, Shrewsbury SY2 6DL. The official information and NHS 111 Wales listing indicate disabled access, and the practice contact snippets mention designated disabled parking for patients displaying a disabled parking badge.

Official contact page NHS 111 Wales listing

♿

Wheelchair / disabled access

Disabled access is listed. Tell reception before attending if you need extra time, a carer, interpreter or mobility support.

Disabled parking

Designated disabled parking spaces are listed for patients displaying a disabled parking badge.

Arrive

Before travelling

Check your appointment time, online message, clinician instructions, and whether the practice is open before leaving home.

Pack

Bring with you

Medication packets, hospital letters, sample pot if requested, glasses/hearing aids, forms and your preferred pharmacy details.

CQC rating and official quality check

CQC currently lists Marden Medical Practice as Overall: Outstanding. CQC also lists the practice as a GP practice at 25 Sutton Road, Shrewsbury, with regulated services including treatment of disease, diagnostic and screening procedures, family planning, and maternity/midwifery services.

CQC profile CQC inspection reports CQC registration details

Quality question	Official source	Patient note
Overall CQC rating	Outstanding	Use CQC for official inspection ratings, not star-review summaries.
Regulated service type	Doctors/GPs	Confirms this is an English GP practice regulated by CQC.
Local authority	Shropshire	Useful if checking local services or complaints routes.
Reviews and experiences	NHS.uk / Friends & Family / CQC feedback routes	Read carefully; personal reviews can be useful but are not always current.

Marden Medical Practice vs Marden Medical Centre

This search is easy to mix up. This guide is for Marden Medical Practice in Shrewsbury, not the Marden Medical Centre in Kent.

Name	Address	Phone	Use this guide?
Marden Medical Practice	25 Sutton Road, Shrewsbury, Shropshire, SY2 6DL	01743 241313	Yes
Marden Medical Centre	Church Green, Marden, Tonbridge, Kent, TN12 9HP	Different practice number	No, different GP surgery

Map and directions

Address: Marden Medical Practice, 25 Sutton Road, Shrewsbury, Shropshire, SY2 6DL. Use the map for planning only; confirm appointment instructions and opening details before travelling.

For drivers

Use the full postcode SY2 6DL. Allow extra time for parking, check disabled-badge parking rules and do not block patient or emergency access.

For carers and relatives

Send the patient’s full name, date of birth, appointment time, practice phone number and Sutton Road address to whoever is helping with travel.

Helpful related GP guides on this site

These are internal patient guides for similar NHS GP surgery tasks. Use them for general GP-process help, not as a substitute for Marden’s official practice instructions.

What a UK medical practice helps with Example GP appointment/prescription guide Example NHS GP access guide

Official links used in this guide

Use these official pages after reading the relevant section above. The purpose is to answer the practical question first, then send you to the correct official page for final confirmation.

Official practice website · Contact and opening hours · Appointments · Total Triage update · Prescriptions · Online services · Test results · Fit notes · New patients · Meet the team · Clinics and services · NHS.uk profile · CQC profile · Shrewsbury PCN practices · NHS 111 online

Marden Medical Practice FAQs

What is the phone number for Marden Medical Practice?

The main phone number is 01743 241313. Use it for help with online access, nurse/HCA appointment booking, home visit discussions, prescription questions after 10am, access needs, registration help and general practice contact.

Where is Marden Medical Practice?

Marden Medical Practice is at 25 Sutton Road, Shrewsbury, Shropshire, SY2 6DL.

What are Marden Medical Practice opening hours?

The practice’s own pages list Monday, Tuesday, Wednesday and Friday as 8am to 6:30pm, Thursday as 8am to 8pm, and Saturday/Sunday as closed. Always check the official page before travelling because hours can change.

How do I book a GP appointment at Marden Medical Practice?

GP appointment requests start with the Total Triage/eConsult online route during core weekday access. The clinical team reviews the request and directs you to the most appropriate care.

Can I book nurse or healthcare assistant appointments by phone?

The official appointment page says appointments with practice nurses, healthcare assistants and specialist clinics can continue to be arranged through the practice as before.

What is Total Triage at Marden Medical Practice?

Total Triage means GP appointment requests start with an online eConsult form so the clinical team can review the problem and route the patient to a GP, another clinician, self-care advice or another service.

How do I order repeat prescriptions?

Use NHS App, NHS account, Patient Access or the practice’s prescription request route. The practice says repeat prescription requests are not taken over the phone or by email.

How long do repeat prescriptions take?

The practice fair-use policy asks patients to respect the 48-hour processing time for repeat prescriptions. Allow extra time for pharmacy preparation, weekends, bank holidays and medication reviews.

Who should I contact for medication questions?

Community pharmacists can answer many medication questions. For practice medication queries, use the medication query route or phone the practice pharmacist after 10am on 01743 241313.

Does Marden Medical Practice offer home visits?

Yes, where clinically appropriate. The official appointment page says if you are too ill to attend surgery or are housebound, phone 01743 241313 and a home visit will be discussed.

Is Marden Medical Practice accepting new patients?

NHS.uk currently lists Marden Medical Practice as accepting new patients. The practice new-patient page says new patients should live within the practice area.

Who are the doctors at Marden Medical Practice?

The official team page snippet lists Dr C. Ingram, Dr E. Baines, Dr R. Woollam, Dr N. Harrison, Dr T. Maddox, Dr E. May, Dr P. Ogilvie and Dr C. Widdowson. Staff lists can change, so confirm on the official team page.

What clinics and services are listed?

The official clinics page lists children’s immunisations, NHS Health Checks, flu immunisation, heart disease clinic, cervical screening, respiratory clinic, contraception, diabetes clinic, travel vaccinations, elderly care, pregnancy care, women’s health, learning disability health checks, blood pressure clinic and more.

What is Marden Medical Practice’s CQC rating?

CQC currently lists Marden Medical Practice as Overall Outstanding. Use the official CQC page for the latest inspection information.

Is Marden Medical Practice the same as Marden Medical Centre?

No. This guide is for Marden Medical Practice at 25 Sutton Road, Shrewsbury, SY2 6DL. Marden Medical Centre at Church Green, Marden, Tonbridge, Kent TN12 9HP is a different GP surgery.

What should I do when Marden Medical Practice is closed?

Use NHS 111 online or call 111 for urgent non-life-threatening help. Call 999 for medical or mental-health emergencies where someone is seriously ill, injured or at immediate risk.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not Marden Medical Practice, not Shrewsbury Primary Care Network and not CQC. This guide is for general patient information only. Opening times, appointment rules, eConsult access, staff lists, prescription routes, registration status, clinics, parking/access details, home-visit rules, CQC records and out-of-hours arrangements can change. Always confirm urgent or time-sensitive details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Marden Medical Practice Call surgery