Leacroft Medical Practice Crawley: appointments, prescriptions, test results and patient routes
Leacroft Medical Practice is an NHS GP surgery at Langley House, Langley Drive, Crawley RH11 7TF. This guide gives the practical route for appointments, SystmConnect, SystmOnline, NHS App, repeat prescriptions, test results, sick notes, registration, parking, accessibility, Crawley services, CQC rating and out-of-hours help.
Use this for: appointment help, prescription queries, test-result questions, sick-note requests, registration questions, access needs, online-service problems, reception support, or if you are not sure whether to use GP, pharmacy, NHS 111 or 999.
Leacroft Medical Practice
Langley House
Langley Drive
Crawley
West Sussex
RH11 7TF
Use “Langley House, Langley Drive” when booking a taxi, setting a sat-nav, sending documents, or helping an older relative travel to the practice.
Open directionsSearch-intent map: what Crawley patients usually need
People searching leacroft medical practice crawley are usually not looking for a long article. They want the right phone number, opening status, appointment route, prescription method, test-result route, registration rules, parking/access details, or what to do when the surgery is closed.
| Search phrase | What the patient needs | Best answer |
|---|---|---|
| Leacroft Medical Practice phone number | Call the right GP surgery. | Use 01293 574747. |
| Leacroft Medical Practice appointments | Urgent or routine appointment route. | Use the appointment request form, call the surgery, or visit reception during listed access times. |
| Leacroft Medical Practice prescriptions | Repeat medicine and pharmacy timing. | Use NHS App/online services or the practice prescription route. Collection is usually 3–5 working days after ordering; the practice also asks for 2–3 working days to process requests. |
| Leacroft test results | Know when/how to ask. | View NHS account/SystmOnline or phone/visit between 10am and 6pm once a doctor has reviewed results. |
| Leacroft sick note | Fit note or extension. | Use the sick note request form or phone/visit from 10am to 6pm. |
| Leacroft Medical Practice parking | Know if site is accessible by car. | NHS lists free on-site parking, disabled car parking and cycle parking. |
| Leacroft new patients | Register with the surgery. | NHS.uk shows accepting new patients; check catchment and prepare registration details. |
Decision hub: which Leacroft route should you use?
Use this before calling, filling a form or travelling. It reduces wasted calls and sends the patient to the safest route first.
Life-threatening emergency
Call 999. Do not wait for the appointment form, reception queue, SystmConnect, NHS App or a GP callback.
Urgent GP help today/tomorrow
Use the appointment request form Monday to Friday, phone 01293 574747, or visit reception. The practice says it will ask what you need help with and route you to the most suitable professional.
Routine appointment within 7 days
Use the appointment request form, phone, visit reception, or use NHS account where appropriate for screening tests or vaccinations.
Repeat prescription
Use online services/NHS App or the official prescription route. Ask the local pharmacist first for medicine-use questions where suitable.
Test result question
Use NHS account, SystmOnline, phone or visit between 10am and 6pm after results have been reviewed. Use the test-result request form if you want to talk about results.
Surgery closed
Use NHS 111 online or call 111 for urgent non-life-threatening help. Use 999 for emergency symptoms.
Opening hours and extended access: check before travelling
Leacroft has extended opening information on official sources. NHS.uk lists reception times as Monday to Thursday 8am–8pm, Friday 8am–6pm, Saturday 8am–4pm and Sunday closed, last confirmed on 14 October 2024. The practice contact page snippets list Monday to Thursday 8am–8pm, Friday 8am–6:30pm, Saturday 8am–4pm and Sunday closed. Because Friday timing differs, confirm live hours before relying on the closing time.
| Day / access | Officially seen detail | Patient action |
|---|---|---|
| Monday | 8:00am to 8:00pm shown on NHS/practice pages. | Use phone, online request and reception routes during access times. |
| Tuesday | 8:00am to 8:00pm shown. | Good day for planned admin, prescription and routine appointment issues. |
| Wednesday | 8:00am to 8:00pm shown. | Use official request route rather than waiting until Friday. |
| Thursday | 8:00am to 8:00pm shown. | Do not leave repeat medicine too close to weekend processing. |
| Friday | NHS shows 8:00am to 6:00pm; practice snippets show 8:00am to 6:30pm. | Confirm live before travelling late Friday. |
| Saturday | 8:00am to 4:00pm shown. | Do not assume all weekday services are available; check appointment type. |
| Sunday | Closed. | Use NHS 111 or 999 depending on urgency. |
| Enhanced Access | Appointments listed Monday to Friday 5pm–8pm and Saturdays 9am–4pm, including face-to-face and remote; Friday evenings remote only. | Request through the normal appointment routes. |
Appointments: urgent, routine, enhanced access and cancellation
The official appointments page says Leacroft may offer consultations by phone, face to face at the surgery, video call, text or email. Phone/video/text/email can be more flexible and may mean getting help sooner.
| Need | Official route | What to prepare |
|---|---|---|
| Urgent appointment today or tomorrow | Use appointment request form Monday to Friday, phone 01293 574747 Monday to Friday, or visit the surgery and speak with reception. | Main symptom, when it started, what changed, medicines tried, red flags, best callback number. |
| Routine appointment in next 7 days | Use appointment request form, phone, visit reception, or NHS account for screening/vaccination where available. | One main issue, preferred times, access needs and whether phone/video is acceptable. |
| Enhanced Access | Out-of-hours GP, nurse or HCA appointments Monday–Friday 5pm–8pm and Saturdays 9am–4pm. | Ask through normal appointment route. Friday evenings are remote only. |
| Cancel or change appointment | NHS account, SystmOnline, online cancellation form, phone, or reply CANCEL to reminder text. | Cancel early so another patient can use the slot. |
999 for danger signs, NHS 111 for urgent non-emergency help, practice route for GP/nurse/HCA support.
Write one clear problem first. Do not list five unrelated issues in one request unless they are clinically connected.
Reception/care navigation is used to choose the most suitable doctor, nurse or health professional.
Phone, face-to-face, video, text or email may be offered depending on the problem.
Hello, my name is [name]. My date of birth is [date]. I am registered at Leacroft Medical Practice. I need help with [one clear sentence]. It started [when]. It is [getting worse / not improving / affecting work or sleep]. I can be contacted on [number]. Is this best for the appointment request form, urgent appointment, routine appointment, pharmacy, NHS 111 or 999?
SystmConnect, SystmOnline and NHS App: what each route does
Leacroft’s online-services page describes the NHS App, SystmConnect and SystmOnline. Use only official links and never share NHS login codes, passwords or medical details with unofficial sites.
NHS App
Use for trusted NHS advice, repeat prescriptions, hospital referrals, GP record access where enabled, organ donation choice and data-sharing settings.
SystmConnect
Leacroft describes SystmConnect as a total triage and online consultation platform for communication with medical services.
SystmOnline
Online services can support booking/checking/cancelling appointments, ordering repeats, and seeing parts of your health record where enabled.
| Task | Likely route | Patient tip |
|---|---|---|
| Book/check/cancel appointment | SystmOnline / NHS account where enabled, online cancellation form, phone, or text reminder cancellation. | Cancel early if you cannot attend. |
| Order repeat prescription | NHS App, SystmOnline or official prescription route. | Allow working days before collection. |
| Online consultation / triage | SystmConnect / appointment request form. | Do not use for emergency symptoms. |
| Register for online services | Contact surgery, verify identity, secure username/password, then enter details exactly as shown. | Photo ID may be required for online-service registration. |
Active signposting: why reception asks questions
Leacroft’s active-signposting guidance explains that specially trained receptionists ask about the problem so patients can be signposted to the most appropriate medical care, professional and time.
Reception is not just “blocking” appointments
The aim is to route you to GP, nurse, pharmacist, community service, self-care, NHS 111 or another service based on need.
Give short, useful details
Say the main symptom, duration, severity, age/pregnancy/frailty risks, medication risks and what outcome you need.
Ask for support if needed
Tell staff if you need translation, large print, hearing support, disability support, carer involvement or help using online routes.
Use the safest route
If symptoms sound urgent, the best route may be 999, NHS 111, pharmacy, urgent care, same-day access or routine appointment.
Repeat prescriptions: order routes, collection time and pharmacy help
Leacroft’s prescription page says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering. It also says the practice asks for 2 to 3 working days to process prescription requests within the practice. Order early before weekends, bank holidays and medicine-review dates.
NHS App / online services
Use official online services for repeat requests where enabled.
Nominated pharmacy
Choose a pharmacy to collect from. You can change your nominated pharmacy through your app/website, GP practice or pharmacy.
Collection window
Usually collect from the pharmacy 3 to 5 working days after ordering.
Medicine questions
For GP surgery prescription questions, the official page says phone the pharmacist after 10am on 01293 574747.
| Prescription issue | What to do | Why it matters |
|---|---|---|
| Need repeat medicine | Order through NHS App/online services or the official practice prescription route. | Creates a clear request trail and reduces phone pressure. |
| Pharmacy nomination wrong | Change nominated pharmacy before next prescription is due. | Prevents medicine going to the wrong pharmacy. |
| Question about medicine | Ask local pharmacist first where suitable; call practice pharmacist after 10am if surgery input is needed. | Pharmacists can explain how medicines work, side effects and OTC options. |
| Medication review due | Book review when asked. | Repeat prescriptions normally need at least yearly review. |
| Old medicine at home | Return it to the pharmacy you got it from. | Do not put medicines in household bin or flush down toilet. |
| Prescription charges | Check NHS prescription charge, exemption, PPC or HRT PPC options. | Can reduce cost if you pay for multiple prescriptions. |
Test results: when to check, who can ask and hospital tests
The official test-results page says once a doctor has reviewed your results, you can view them in your NHS account, in SystmOnline, or phone/visit the practice between 10am and 6pm. Test results are confidential, and the practice may refuse disclosure to someone asking for another person’s results without written permission.
| Question | Official detail | Action |
|---|---|---|
| How can I get results? | NHS account, SystmOnline, phone or visit between 10am and 6pm after doctor review. | Have date of birth and test date ready. |
| Will the surgery contact me? | They say you will be contacted directly if there is a problem, or receive an SMS automatically if normal. | Use the online form if you have not heard after 3 weeks. |
| I want to talk about the result | Fill out the test results request form and someone will be in touch. | Admin staff cannot provide clinical interpretation beyond available notes. |
| Someone else wants my result | Results are confidential; written permission may be required. | Arrange consent before a carer/family member calls. |
| Hospital or consultant requested the test | Contact the provider where you had the test or the consultant who requested it. | Do not rely on GP reception for hospital-ordered results. |
Sick notes / fit notes: request, extend and self-certify
Leacroft’s sick-note page says to request or extend a sick note you can fill out a sick note request form, or phone/visit the surgery from 10am to 6pm. For many short illnesses, self-certification is the first step.
| Situation | Best route | Patient note |
|---|---|---|
| Off sick 7 days or less | Usually self-certification. | Your employer should usually accept self-certification for short absence. |
| Need first fit note | Use official sick-note request route or appointment route. | Give exact absence start date, reason and work requirements. |
| Need extension | Fill out sick note request form or phone/visit 10am–6pm. | Include current fit-note end date and whether symptoms changed. |
| School letter for short illness | Parent/guardian note may be expected for short-term illnesses. | Official practice news said short-term illness under 7 days should not usually require GP letters. |
Clinics and local services listed by Leacroft
The official clinics page lists appointment-based and referral-based services. Some are not direct GP appointments, so ask which route is appropriate.
| Service | Listed use | Best patient action |
|---|---|---|
| Crawley Access Hub | Same-day minor illness and injury service. | Ask reception/triage whether this is appropriate for your issue. |
| Crawley Wellbeing | Weight management and wider health advice. | Use for non-urgent wellbeing support. |
| Physiotherapy initial assessment | Muscle, joint or movement problems may be assessed without a GP-first pathway in some cases. | Ask whether self-referral or referral is needed. |
| Mental Health Liaison Practitioner | Listed as by referral. | Use appointment/triage route if you need mental health support. |
| Social prescribing | Support for socially isolated patients and non-medical wellbeing needs. | Ask if loneliness, housing, money, activity or community support is affecting health. |
| Sussex Community Dermatology | Listed as by referral. | Use GP/triage route if a skin problem needs referral. |
Doctors and practice team: check the official page before asking for a named clinician
Leacroft’s team page can change as clinicians join, leave, reduce sessions or work across services. Use the official team page for current names, session days and roles.
Named GP preference
If your problem is ongoing, ask whether continuity with a clinician who knows the issue is possible. For urgent symptoms, the fastest suitable clinician may be safer.
Nurse / HCA / clinic appointments
Screening, vaccination, long-term-condition reviews and treatment-room tasks may not need a GP appointment.
Primary Care Network
Leacroft is part of Crawley Care Collaborative PCN, which brings local services and practices together.
Care Quality Commission
CQC lists Leacroft Medical Practice at Langley House, Langley Drive, Crawley RH11 7TF, telephone 01293 574747, with an overall rating of Good.
Register with Leacroft Medical Practice
NHS.uk shows Leacroft Medical Practice as accepting new patients. Registration status and catchment rules can change, so confirm on NHS.uk and the practice website before relying on it.
NHS says most GP surgeries only let you register if you live in the area they cover.
You may be asked for name/address, previous GP, NHS number if known, emergency contact, carer details, medical history, allergies, medication and contact details.
NHS says you do not need proof of address, immigration status, ID or NHS number to register online with a GP.
NHS lists phone reception on 01293 574747, email sxicb-wsx.leacroft@nhs.net, or visiting the surgery to collect a form.
If you take regular medicine, register and arrange repeat prescription continuity before running low.
Parking, accessibility and arriving at Langley House
NHS.uk lists a strong set of access facilities for Leacroft Medical Practice: accessible toilets, disabled car parking, step-free access, wheelchair access, disability awareness/equality training, large-print documents, hearing loop, translation services, baby-changing facilities, free NHS WiFi, lift, toilets, nearby bus stop, cycle parking and free on-site car parking.
Parking
NHS lists free on-site car parking, disabled car parking and cycle parking.
Step-free access
NHS lists step-free access at entrances/exits and throughout the site.
Hearing and language support
NHS lists a hearing loop/induction loop and translation services.
Family facilities
NHS lists baby-changing facilities, lift, toilets and accessible toilets.
Map and directions
Address: Leacroft Medical Practice, Langley House, Langley Drive, Crawley, West Sussex, RH11 7TF. Use this map for travel planning only; confirm appointment time and live opening status before travelling.
Before leaving home
Bring appointment details, medicine list, hospital letters, forms, sample pots if requested, phone with text reminder, glasses/hearing aids and payment details only if a non-NHS/private item applies.
Send to a driver or carer
Use the exact address: Langley House, Langley Drive, Crawley RH11 7TF.
Friends of Leacroft and patient community
Friends of Leacroft is described as an independent, patient-led community group supporting health, wellbeing and community connection for Leacroft patients. It does not provide medical or clinical advice.
Community activities
Patient-led activities may include coffee/tea sessions, walks, exercise/wellbeing activities, health information sessions and social events.
Medical boundary
For medical support, contact Leacroft Medical Practice, NHS 111 or 999 depending on urgency.
What to do when Leacroft Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, severe allergic reaction, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Need medical advice today and the surgery is closed or cannot help quickly enough. |
| Minor illness / medicine advice | Local pharmacy / Pharmacy First where suitable. | Coughs, colds, sore throat, tummy trouble, aches, medicine side effects and OTC medicine questions. |
| Mental health crisis | NHS 111, local crisis support, Samaritans 116 123, or 999 if immediate danger. | Feeling unsafe, at risk of self-harm, or needing urgent support. |
| Test arranged by hospital | Contact the hospital/provider that requested it. | GP surgery may not be able to explain consultant-requested tests. |
Official sources used for this guide
This page converts official Leacroft/NHS/CQC information into a practical patient guide. Always confirm time-sensitive details before relying on them.
Official Leacroft website · Official contact page · Official appointments page · Official online services · Official prescriptions page · Official test results page · Official sick / fit notes page · Official clinics page · Official new patients page · NHS profile · NHS facilities · CQC profile · NHS 111 online