Windrush Medical Practice Witney: Appointments, Opening Times & Patient Services
Windrush Medical Practice is an NHS GP surgery on Welch Way in Witney. Patients can use its online system to request GP appointments, contact the practice about medicines, register as a patient, obtain results and access other services.
This guide explains the practice’s published arrangements, including the differences between GP appointments, dispensary services and administrative enquiries.
Windrush Medical Practice: Quick Answer
Address: Windrush Medical Practice, Welch Way, Witney, Oxfordshire, OX28 6JS.
Telephone: 01993 702911. The surgery normally opens Monday to Thursday from 8am to 6:30pm and Friday from 7am to 6:30pm. It is closed at weekends and on bank holidays.
GP appointment requests: Patients are directed through the practice’s online GP triage system. If you cannot complete an online form yourself, telephone the Patient Services Team for assistance.
Official website: www.windrushmedicalpractice.co.uk .
Windrush Medical Practice Contact Details and Opening Hours
Practice contact
Windrush Medical Practice
Welch Way
Witney
Oxfordshire
OX28 6JS
Telephone:
01993 702911
When to telephone
The practice lists its Patient Services Team as available Monday to Friday from 8am to 1pm and 2pm to 6pm.
For assistance using the online consultation system, call the main number and explain that you need help submitting a request.
The surgery’s general opening hours are different from some individual services, particularly the dispensary.
| Day | Published surgery opening hours |
|---|---|
| Monday | 8am–6:30pm |
| Tuesday | 8am–6:30pm |
| Wednesday | 8am–6:30pm |
| Thursday | 8am–6:30pm |
| Friday | 7am–6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Before visiting during a bank holiday, check the practice’s current official contact and opening-hours information.
How to Book an Appointment at Windrush Medical Practice
Windrush uses a GP triage model for appointment requests. This means that a clinician assesses the information provided and decides the most appropriate response. A request does not automatically result in a face-to-face GP appointment.
The same online request route applies to routine and urgent GP enquiries. The practice asks patients to submit requests during opening hours.
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Open the official appointment page
Visit the Windrush appointments page . Locate the relevant online appointment request option.
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Choose the appropriate medical request
For a new or existing health problem, use the GP online request system. Explain whether you believe the problem needs urgent attention.
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Describe the reason for contacting the practice
Be ready to provide your identifying details, contact information, the main problem, when it started and any relevant symptoms or changes. The form may request further details.
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Submit the request
Review the information before sending it. Do not include another person’s confidential information unless you are authorised to act for them.
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Follow the response from the practice
The assessing team may offer a same-day or routine appointment, telephone consultation, written advice or another appropriate service.
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Ask for assistance if online access is difficult
Call 01993 702911 and explain that you cannot complete the online request independently.
How to cancel or change an appointment
If you cannot attend, use the GP online system or telephone the surgery. Explain which appointment needs cancelling or rearranging. Giving notice can make the appointment available to another patient.
Contact Windrush Medical Practice Online Using Accurx
Windrush identifies Accurx as its online contact platform. Patients can submit medical and administrative requests through the official practice route.
Reviewed the same day
The practice states that medical requests submitted through the system are reviewed on the same day.
This is a review target, not a guarantee of a same-day face-to-face appointment or clinical resolution.
Within 3 working days
Administrative enquiries are reviewed within three working days according to the practice’s published guidance.
Allow for weekends and bank holidays when estimating a response.
How to send an online enquiry
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Open the practice’s Accurx entry page
Go to Contact Us Online.
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Open the online request service
Select the current contact-online option and choose the appropriate medical or administrative route presented.
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Complete the relevant form
Enter the information requested, describe your issue clearly and ensure the practice has a suitable way to contact you.
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Check for submission confirmation
Follow the confirmation instructions shown by the service. Keep any reference or acknowledgement provided.
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Use the telephone alternative when necessary
If the form is unavailable or you need help completing it, call the Patient Services Team on 01993 702911.
Blood Tests, Nurse Appointments and Home Visits
Routine nurse appointments
For a routine nurse appointment, such as a repeat blood test, the practice advises calling 01993 702911.
Blood tests
Blood-test appointments can be requested online or through the practice. The published telephone windows are 11am–12:15pm and 2:30pm–6pm.
Home visits
If you are housebound or medically unable to attend, telephone before 10am where possible. A GP assesses whether a home visit is clinically appropriate.
The official appointments guidance also explains blood-test booking and other appointment arrangements.
Windrush Medical Practice Repeat Prescriptions
The practice supports repeat-prescription requests online and through written repeat-order slips. Repeat medication requests are not accepted by telephone.
How to request repeat medication
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Check which medicines are available on repeat
Review your repeat-prescription list or NHS account. Identify the correct medicine and ensure you are requesting the prescribed item.
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Choose your ordering method
Open the official prescription page. Follow its online ordering option or use your NHS account through the NHS App.
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Use the paper alternative if needed
Leave your repeat-prescription slip or a written request in the dispensary letterbox. State which medicines you need and where you would like them supplied.
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Allow sufficient processing time
The practice’s main prescriptions page asks patients to allow five working days for practice-dispensed medication and five to seven working days when using another pharmacy.
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Collect from the agreed location
Confirm whether you are collecting from the practice dispensary or a nominated community pharmacy. Do not assume the medicine is ready immediately after ordering.
In England, NHS prescription charges and exemptions may apply. Check the current amount through the official NHS prescription charges guidance.
Windrush Medical Practice Dispensary
A distinguishing feature of Windrush is its own dispensary, located on the first floor, opposite reception in the waiting room.
The dispensary serves eligible patients, including some who live farther from their nearest community pharmacy. Eligibility must be confirmed by the practice; living in Witney does not automatically qualify every patient.
| Dispensary service | Published hours |
|---|---|
| Dispensary counter | Monday–Friday, 8:30am–1pm and 2pm–6pm |
| Dispensary telephone line | Monday–Friday, 9am–12pm and 2pm–5pm |
| Saturday and Sunday | Closed |
How to ask about becoming a dispensing patient
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Read the eligibility guidance
Visit the official dispensary page.
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Contact the dispensary team
Use the practice’s online contact option, submit a written request, telephone for advice or ask your clinician during an appointment.
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Confirm dispensing arrangements
Ask whether you qualify and how repeat requests, collection and medication reviews will work.
How to Register with Windrush Medical Practice in Witney
Windrush’s registration page states that it is welcoming new patients. However, applications depend on the practice’s boundary rules and the details of the individual registration.
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Check your postcode against the practice boundary
Open the new-patient registration page. Use the postcode checker provided there.
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Follow the registration route displayed
If your address is eligible, continue to the registration process offered on the official website.
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Prepare the information requested
Have your full name, date of birth, current address, previous GP details if applicable and contact information available. Answer any health-history questions requested by the registration service.
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Submit your application
Review your details carefully and follow the submission instructions. Keep any acknowledgement supplied.
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Confirm your registration before relying on the practice
If you have not received confirmation or are uncertain whether your postcode qualifies, contact the practice directly.
Temporary residents
Patients staying temporarily in the area may be able to access temporary GP registration. The practice describes temporary registration for periods of up to three months. Contact the surgery to discuss the circumstances and whether it can accept the request.
NHS England also publishes general GP registration guidance, including the information people may need when joining a surgery.
Test Results, Sick Notes and Administrative Requests
Get test results
The practice provides a dedicated test-results route from its homepage.
Open the official website, select Get Test Results, and follow the current instructions.
Have the test type, approximate date and contact details ready. If you have worsening symptoms, do not wait for a routine results enquiry.
Request a fit note
The practice provides a sick-note request option for people who have been off work for more than seven consecutive days.
From the practice homepage, choose Get a Sick Note for Work and complete the request instructions.
For the first seven calendar days of sickness, employee self-certification normally applies.
Before making an administrative request
Clearly explain what you need, whether there is a deadline and which document or result you are referring to. Administrative online requests are normally reviewed within three working days.
If your employer is requesting a non-standard letter or medical report, ask the practice whether it is an NHS service or chargeable private work before assuming it can be issued immediately.
Clinics and Medical Services at Windrush Medical Practice
Windrush lists several services beyond standard GP consultations. Some are delivered through the practice itself, while others involve local pharmacies, screening programmes or specialist referrals.
Diabetes care
The practice describes annual diabetes reviews, covering relevant blood tests, medication, foot checks and other monitoring.
Patients are sent long-term-condition review invitations when due, normally around their birth month.
Contraception
Contraceptive care includes guidance on pills and other methods, with different pathways for coils, implants and injections.
Patients needing emergency contraception may be directed to a local pharmacy.
Travel vaccinations
The practice requests an initial travel vaccination enquiry at least eight weeks before travel.
Some travel vaccinations are not covered by the NHS and may involve private charges.
Blood pressure and monitoring
Patients may be supported through GP or pharmacy routes for monitoring, depending on the service required.
Ear wax
The practice says ear wax removal or syringing is offered only where it forms part of a hearing-test referral.
ADHD enquiries
The practice explains that specialist involvement is relevant to diagnosis and longer-term review. It also provides information about Right to Choose pathways.
Vaccinations and seasonal programmes
The practice has published information about its autumn 2026 flu and COVID-19 vaccination programme. Eligibility and booking arrangements can depend on current NHS guidance, so patients should use the practice’s latest vaccination information rather than assume every vaccine is available as a walk-in service.
Parking, Step-Free Access and Facilities
Windrush Medical Practice is on Welch Way in central Witney. The official practice contact page describes the following facilities and access arrangements.
Parking
- Limited parking at the practice.
- Practice parking prioritised for elderly or disabled patients.
- Public parking at Woodford Way, approximately 200 metres from the surgery.
- Cycle parking also listed.
Accessibility
- Wheelchair access and step-free access.
- Disabled parking and accessible toilet.
- Induction loop.
- Text relay.
- Braille translation service.
- Baby-changing and parent-and-baby facilities.
If you need specific assistance during an appointment, call the surgery before travelling. Confirm whether your requirements can be accommodated at the time and location of your booked appointment.
Windrush Medical Practice CQC Rating
Overall CQC rating: Outstanding
The Care Quality Commission lists Windrush Medical Practice, Windrush Health Centre, as Outstanding overall.
The comprehensive inspection took place on 5 May 2016, with the report published on 17 June 2016. CQC later reviewed available information in July 2023 without reassessing the rating.
| Inspection category | Published rating |
|---|---|
| Safe | Outstanding |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |
These are historical inspection findings, not a fresh 2026 inspection.
Read the official CQC reportHow to check the regulator’s latest information
- Open the CQC page linked above.
- Check the location name and Welch Way address.
- Review the overall rating and inspection date.
- Use the inspection reports section for detailed findings.
- Check for later reports or regulatory updates before relying on an older inspection.
What to Do When Windrush Medical Practice Is Closed
Routine issue
If the matter can safely wait, use the next available practice opening period or the appropriate routine online request.
Urgent non-emergency
Use NHS 111 online or telephone 111 for urgent guidance.
Life-threatening emergency
Call 999 for immediate emergency assistance. Do not wait for a GP appointment or online reply.
The practice also offers some pre-booked enhanced-access appointments outside core hours. An evening telephone appointment does not mean the physical surgery is open for walk-in access.
Windrush Medical Practice Location and Directions
The surgery is at Welch Way, Witney, Oxfordshire, OX28 6JS. Use the complete address rather than searching only for “Windrush Surgery”, because a separately named NHS GP surgery exists in Banbury.
Official Windrush Medical Practice and NHS Resources
The main procedures are explained in this article. Use the official pages below to access live request forms, confirm changing arrangements or read the underlying guidance.
Making a complaint or giving feedback
If you are unhappy with a service, start with the practice’s official feedback and complaints page. Choose its complaints procedure, explain the concern with relevant dates and details, and follow the submission instructions. The same page also provides routes for the NHS Friends and Family Test.
Windrush Medical Practice Witney: 10 Frequently Asked Questions
1. Where is Windrush Medical Practice in Witney?
Windrush Medical Practice is on Welch Way, Witney, Oxfordshire, OX28 6JS. The practice’s official contact page provides directions and parking information.
2. What is the Windrush Medical Practice phone number?
The main telephone number is 01993 702911. Patients can also use the practice’s official online contact system for appropriate requests.
3. What time does Windrush Medical Practice open?
The published surgery hours are 8am–6:30pm Monday to Thursday and 7am–6:30pm on Friday. It is closed on Saturday, Sunday and bank holidays. Individual services may have shorter opening hours.
4. How do I book a GP appointment at Windrush?
Use the online GP triage request system linked from the official appointments page. Both routine and urgent GP requests go through this system. If you need assistance completing a form, telephone the practice.
5. Does Windrush Medical Practice use Accurx?
Yes. Its online contact page identifies Accurx as the platform for medical and administrative requests. The practice says medical requests are reviewed the same day and administrative requests within three working days.
6. Can I order repeat prescriptions by telephone?
No. Windrush does not accept telephone repeat-prescription requests. Patients should use the official online route, their NHS account or a written repeat-prescription request.
7. Does Windrush Medical Practice have a dispensary?
Yes. The practice has a dispensary on the first floor, opposite reception. It serves eligible dispensing patients and has separate weekday counter and telephone hours.
8. Is Windrush Medical Practice accepting new patients?
Its official registration page says it is currently welcoming new patients. You must check whether your address falls within the practice boundary using the postcode checker before following the registration process.
9. What is Windrush Medical Practice’s CQC rating?
The Care Quality Commission lists the practice as Outstanding overall. The comprehensive inspection was carried out in May 2016, with the report published in June 2016. Check the current CQC record for subsequent updates.
10. What should I do when Windrush Medical Practice is closed?
For urgent medical help that is not life-threatening, use NHS 111 online or telephone 111. For a life-threatening emergency, call 999. Routine enquiries should be directed to the practice during the appropriate opening period.