Violet Lane Medical Practice Croydon
Violet Lane Medical Practice is based at 231 Violet Lane in Croydon. If you are trying to use the surgery today, the main things to know are its 020 telephone number, weekday hours, Violet Lane Request Form, 48-hour repeat-prescription process and the specific afternoon times used for test-result calls.
This independent guide also explains new-patient registration, home visits, fit notes, Saturday extended access, NHS App support and the difference between the practice website’s historic CQC badge and the current regulator record.
Violet Lane Medical Practice Address and Phone Number
Violet Lane Medical Practice Opening Hours
Normal core opening is 8:00am to 6:30pm from Monday to Friday. The practice is closed for normal core services at weekends and on bank holidays.
| Day | Core surgery hours | Additional access |
|---|---|---|
| Monday | 8:00am–6:30pm | Extended-access appointments can be booked from 6:30pm–8:00pm. |
| Tuesday | 8:00am–6:30pm | Extended-access appointments can be booked from 6:30pm–8:00pm. |
| Wednesday | 8:00am–6:30pm | Extended-access appointments can be booked from 6:30pm–8:00pm. |
| Thursday | 8:00am–6:30pm | Extended-access appointments can be booked from 6:30pm–8:00pm. |
| Friday | 8:00am–6:30pm | Extended-access evening appointments may be available. |
| Saturday | Closed for normal core opening | Pre-booked extended-access appointments are listed between 9:00am and 5:00pm. |
| Sunday | Closed | Use NHS 111 when urgent care cannot wait. |
How to Request an Appointment
Violet Lane offers same-day, urgent and routine appointments, either face-to-face or by telephone according to clinical need. Medical requests begin with the practice’s Violet Lane Request Form.
Open the Violet Lane Request Form
From the official practice website, use the online contact option and select the medical-issue route. Medical-request availability is shown Monday to Friday and can close when capacity is reached.
Describe one main medical issue
Give enough information for the GP team to understand the problem, its urgency and the most appropriate way to respond.
Use phone or reception if needed
If you cannot use the internet or are uncomfortable completing the form yourself, reception can complete the same request form with you by telephone or at the desk while submissions are open.
Wait for clinical review
The practice says requests are reviewed by its GPs within two working days. The team may contact you for further information.
Routine medical problem
Submit the Violet Lane Request Form and describe the problem clearly.
No internet access
Phone reception or visit the desk and ask staff to complete the medical request with you.
Urgent issue after form closure
The practice says to telephone if you have an urgent same-day medical problem after the online medical form has closed.
What Happens After You Send a Medical Request?
GP review
The practice says your own GP team reviews submitted medical requests within two working days.
Urgent requests
If the request is judged urgent, you should be available to attend the surgery that day if the practice asks you to come in.
Another service may fit better
The practice may direct you to another service if the GP considers that route more appropriate or if practice capacity has been reached.
Which Violet Lane Route Should You Use?
This browser-only helper does not send any health information. It simply summarises the published practice routes.
Your suggested route will appear here.
Repeat Prescriptions
Violet Lane provides several prescription routes. The practice encourages online ordering and asks patients to use the exact medicine name rather than a description.
NHS App
The practice describes the NHS App as one of the simplest ways to request medicines already on your repeat list.
Patient Access
Patient Access is also linked for online repeat-prescription requests.
Online admin form
If you do not use the NHS App or Patient Access, the practice says its online form can be used by choosing the admin-query route and repeat prescription.
Reception
You can use a repeat prescription slip or the counterfoil and leave the request with reception.
Repeat-prescription requests are not accepted by email. Medicines that have not previously been agreed as repeat items may require a GP review or appointment and can take longer.
Open official repeat-prescription guidanceHow to Get Test Results
Violet Lane publishes two specific afternoon windows for patients calling about results.
First call window
Call between 2:30pm and 4:00pm.
Second call window
A second published results window is 5:00pm to 6:00pm.
Ask when to check
When your test is taken, the practice says you should be told how long it is expected to take before the result returns.
Register with Violet Lane Medical Practice
The practice says it welcomes new patients who live within its practice area and provides an online registration route.
Check that you live in the practice area
Registration is intended for people living within Violet Lane Medical Practice’s current practice area.
Open the official registration page
Use the registration link provided by the practice rather than an old third-party directory or saved form.
Submit the online registration information
Follow the live registration form and provide the details it currently requests.
Watch for two confirmations
The practice says you should receive a text or email confirming that your form was received, followed by another confirmation once registration is complete.
The practice also explains temporary-patient registration for people staying locally for a limited period. Temporary registration can normally last up to three months.
Open Violet Lane registration informationHome Visits
Home visits are intended for patients who are housebound because of illness or disability, rather than simply for convenience.
Request before 10am
If possible, the practice asks patients to submit the Violet Lane Request Form before 10:00am when requesting a home visit.
You may get a callback
A doctor or nurse may phone first to decide whether telephone advice, another professional or a hospital assessment is more appropriate.
For housebound patients
The practice states that house visits are available for people who are housebound because of illness or disability.
Fit Notes and Sick Notes
Seven days or less
You normally do not need a medical fit note if you have been off work for seven days or less. Your employer may ask for self-certification.
More than seven days
The practice directs patients who have been off sick for more than seven consecutive days to request a fit note through its online query route.
Evening and Saturday Extended Access
Violet Lane’s opening-hours page lists additional pre-bookable appointments outside normal core hours.
Weekday evenings
Extended-access appointments are listed between 6:30pm and 8:00pm on weekday evenings.
Saturday
Appointments are listed between 9:00am and 5:00pm on Saturdays. Violet Lane states that face-to-face GP, First Contact Practitioner and nurse appointments can be booked at the practice on Saturdays.
NHS App Support at Violet Lane
A useful practice-specific service is weekly NHS App support. Violet Lane says one-to-one sessions are available every Friday either face-to-face or by telephone.
Login help
Support with NHS App login problems.
Record access
Help setting up and accessing online patient records.
Proxy access
Help with proxy access, where the required consent arrangements are in place.
NHS App guidance
A practical demonstration of how to use supported NHS App features.
To request an NHS App support appointment, the practice says to contact reception or submit its online form. Once accepted, you may receive a self-booking link with available slots.
Services Listed by Violet Lane Medical Practice
The practice lists general NHS primary-care services alongside chronic-disease and preventive-care work.
Long-term conditions
The practice describes clinics for conditions including asthma and diabetes.
Antenatal and postnatal care
Pregnancy-related primary-care support is included in its service information.
Minor operations
The practice lists a minor-operation service for suitable problems that do not require specialist referral.
Childhood vaccinations
Childhood vaccination services are included in the practice’s published service information.
Health checks
The surgery also lists general health and well-person checks among its services.
Teaching practice
Violet Lane describes itself as a teaching practice working with medical students.
Disabled Access and Parking
Wheelchair access
The practice says disabled access is available through its front lobby door.
Accessible toilet
A fully equipped toilet with wheelchair access is listed.
Church car park warning
The practice specifically asks patients not to park in the neighbouring church car park because it is private and can be busy during weddings and funerals.
Violet Lane Medical Practice CQC Status
This needs careful reading because older and current regulator records refer to different provider registrations.
Registered 15 May 2023
CQC’s current Violet Lane Medical Practice location is 231 Violet Lane, Croydon, CR0 4HN, telephone 020 8688 0333.
The current profile states that the service was registered on 15 May 2023. It does not currently display a fresh overall inspection rating for this provider registration.
Previous-provider rating: Good
Archived CQC profiles show an overall Good rating from the earlier inspection history, with a report published in July 2019.
The provider subsequently changed. That historic rating should not be presented as though CQC carried out a new Good inspection of the current 2023-registered provider.
When Violet Lane Medical Practice Is Closed
Call 999 for a life-threatening emergency. Do not wait for a practice form or GP callback.
Use NHS 111 for urgent healthcare help when the problem is not a 999 emergency and cannot wait for routine GP opening.
Use the practice’s normal request, telephone or reception routes when it reopens.
Violet Lane’s current opening-hours page says Croydon residents who cannot obtain an urgent GP appointment can be assessed through NHS 111, which can direct or book appropriate urgent services.
Map to Violet Lane Medical Practice Croydon
This directions map uses the current NHS and CQC address: 231 Violet Lane, Croydon, Surrey, CR0 4HN.
Official Violet Lane Medical Practice and NHS Links
Use these destinations for current forms and live information. MedicalGroupUK.org does not operate Violet Lane’s appointment, prescription or registration systems.
Violet Lane Medical Practice Croydon FAQs
Where is Violet Lane Medical Practice?
Violet Lane Medical Practice is at 231 Violet Lane, Croydon, Surrey, CR0 4HN.
What is the Violet Lane Medical Practice phone number?
The current published telephone number is 020 8688 0333.
What are Violet Lane Medical Practice opening hours?
Normal core opening hours are Monday to Friday, 8:00am to 6:30pm. The surgery is closed for normal core opening at weekends and on bank holidays.
How do I request an appointment at Violet Lane?
Medical requests normally begin with the Violet Lane Request Form. If you cannot use the internet, reception can complete the same form with you by phone or at the desk while submissions are open.
How quickly does the practice review an online medical request?
Violet Lane says its GPs review requests within two working days and may contact you for more information or arrange an appropriate next step.
How long do repeat prescriptions take?
The practice asks patients to allow 48 hours, or two full working days, excluding weekends and bank holidays.
When can I phone for test results?
Violet Lane asks patients to call between 2:30pm and 4:00pm or between 5:00pm and 6:00pm for test results.
How long does new-patient registration take?
The practice says online registrations are processed in up to five days. It sends a confirmation when the form is received and another when registration is complete.
Does Violet Lane Medical Practice offer Saturday appointments?
Yes. Its extended-access information lists pre-bookable appointments between 9:00am and 5:00pm on Saturdays, including face-to-face GP, First Contact Practitioner and nurse appointments at Violet Lane.
Is Violet Lane Medical Practice currently rated Good by CQC?
The practice website displays a Good CQC badge, but CQC’s current provider profile was registered on 15 May 2023 and does not currently show a fresh overall inspection rating. The Good rating visible in archived CQC records belongs to earlier provider inspection history.