Shifnal & Priorslee Care Switchboard
If you are trying to contact Shifnal And Priorslee Medical Practice, the useful answer is not just the phone number. You need to know whether to use Health Co-Pilot, the call centre, NHS App, Patient Access, POD, a fit-note form, test-result route, registration form, NHS 111 or 999.
This guide brings the official public details into one scan-friendly patient page, then gives the official action links beside the exact task they solve.
About Shifnal And Priorslee Medical Practice
Shifnal & Priorslee Medical Practice describes itself as a two-site practice across the Shropshire area, with more GPs, nurses and appointments to offer than any other surgery in the area. The official website says the practice provides general healthcare needs, specialist management of long-term conditions and clinics covering a wide range of healthcare issues.
Two-site GP practice
The current sites are Shifnal Medical Practice and Priorslee Medical Practice.
Care navigation model
The practice uses Health Co-Pilot and an Integrated Care Navigation Centre to route requests.
Patient-first aim
The official mission says the practice aims to provide high-quality care in a responsive, supportive and courteous manner.
Shifnal or Priorslee: Which Site Should You Use?
The practice has two sites. Check your appointment or instruction before travelling, because the phone number is shared but the addresses are different.
| Site | Official address | Phone | Use this note |
|---|---|---|---|
| Shifnal Medical Practice | Haughton Road, Shifnal, Shropshire, TF11 8DD | 01952 460414 | Main site. Use for Shifnal map searches, CQC current location context and travel planning. |
| Priorslee Medical Practice | Gatcombe Way, Priorslee, Telford, TF2 9GZ | 01952 460414 | Branch site. Do not travel here unless your appointment or instruction says Priorslee. |
| Enhanced Access Saturday | Teldoc Lawley Medical Practice is listed for Saturday enhanced access | Check appointment instruction | Enhanced access appointments are pre-bookable and released two weeks in advance. |
What Do You Need Today?
Pick the task first. This avoids sending appointment, prescription, fit-note or records requests to the wrong department.
Appointment request
- Use Health Co-Pilot for appointment/medical requests.
- Phone if you cannot access the internet.
- Clinical Triage Team reviews submissions.
Repeat prescription
- Give 96 hours’ notice.
- Phone requests are not accepted by the practice, unless housebound.
- Use POD, Patient Access, NHS App, pharmacy or reception forms.
Test results
- Blood-test results usually take 5–7 days.
- Scans and x-rays may take longer.
- Results are released only to the patient unless permission applies.
Sick / fit note
- 7 days or less usually does not need a GP sick certificate.
- Continuation sick-note form asks dates, reason and delivery method.
- Medical matters cannot be dealt with through the fit-note form.
Register
- Check the practice boundary first.
- Online NHS registration takes around 15 minutes.
- No proof of address, immigration status, ID or NHS number is needed for online registration.
General contact
- Use the correct contact option.
- Wrong-department correspondence will not be actioned.
- General form is not for appointments, prescriptions, sick notes or registration enquiries.
Opening Times, Enhanced Access and Closed-Time Help
The key difference is between main-site opening, enhanced access, and Health Co-Pilot/phone line availability.
| Route | Official listed timing | What it means for patients |
|---|---|---|
| Main sites | Monday-Friday 8:00am to 6:30pm; Sunday closed; Saturday points to enhanced access. | Use normal site hours for routine practice access. |
| Health Co-Pilot and phone lines | Monday-Friday 8:00am to 6:30pm; closed Saturday, Sunday and Bank Holidays. | Do not wait for Health Co-Pilot on weekends or Bank Holidays. |
| Enhanced Access weekday evenings | Monday-Friday 6:30pm to 8:00pm. | Appointments are pre-bookable and released two weeks in advance. |
| Enhanced Access Saturday | Saturday 9:00am to 5:00pm at Teldoc Lawley Medical Practice. | Attend only if you have a pre-booked enhanced access appointment. |
| Closed-time urgent help | NHS 111 is listed for urgent advice when closed. | Use NHS 111 for urgent non-emergency care; use 999 for emergencies. |
Health Co-Pilot: How Shifnal & Priorslee Triage Works
Health Co-Pilot is the practice’s total digital triage route. The official explanation says it helps avoid the “8am rush” and routes patients to the right person, place and time.
Submit the form or phone the practice
Patient information is received by Health Co-Pilot through the website or telephone. If you phone, reception staff can ask the same questions and complete the Health Co-Pilot request on your behalf.
Clinical Triage Team reviews it
The submitted form is triaged by the Clinical Triage Team, with requests handled according to clinical urgency and priority.
Outcome comes by SMS or phone
The practice communicates the outcome by SMS or telephone, including an appointment offer if required.
Use dashboard tracking where available
Patients can log in to see the status and outcomes of current and past requests.
Appointment Steps Without the 8am Rush
Use Health Co-Pilot first
It lets you provide the information the practice needs without waiting on the telephone.
Same-day urgent cases
The practice aims to respond to urgent queries the same day.
Routine queries
Routine queries may be answered later the same day or the following day.
No internet?
Call 01952 460414 or visit reception; staff can complete the same Health Co-Pilot questions for you.
Self-booking links
Health Co-Pilot may provide self-booking links for GP appointments, saving another phone wait.
Emergency exception
Do not use online triage for life-threatening symptoms. Use 999.
Repeat Prescriptions: 96 Hours, POD, NHS App and Patient Access
The official prescription page is very clear: repeat prescriptions need notice, and practice phone ordering is not accepted unless the patient is housebound.
| Prescription route | Official detail | Prepare this |
|---|---|---|
| Notice period | Give 96 hours’ notice. | Order before weekends, Bank Holidays or travel. |
| Practice phone | Requests cannot be taken over the phone by the practice, unless housebound. | Do not call reception expecting routine repeat ordering. |
| POD | Prescription Ordering Direct can be used at www.shroptelpod.nhs.uk, 0333 358 3509, or shropshire.pod@nhs.net. | Medicine names, dosage, date of birth and nominated pharmacy. |
| Patient Access / NHS App | Registered patients can use online access to order repeat prescriptions and check records. | Patient Access/NHS login and repeat medication details. |
| Nominated pharmacy | Health Co-Pilot page recommends prescriptions via NHS App, nominated pharmacy or reception prescription forms. | Check the pharmacy before ordering. |
| Emergency supply | NHS 111 emergency prescription service can request a limited supply of regular repeat medicine you have run out of. | Not for antibiotics for a new/recent problem or controlled drugs requiring ID. |
Tests and Results: Timing, Privacy and Responsibility
Confidentiality
The practice only releases results to the person they relate to unless permission exists or the person cannot understand the results.
Blood results
Blood-test results usually take 5–7 days, though some take longer.
X-rays and scans
Other tests such as x-rays and scans may take even longer.
Your responsibility
The official page says it is your responsibility to check your results and book discussion if advised.
Fitness for Work and Sick Note Rules
The fit-note page is for continuation sickness forms only and asks for personal details, current sick-note end date, new start date, duration, reason and how you want to receive the note.
| Situation | Official detail | Best action |
|---|---|---|
| Illness lasting 7 days or less | You do not require a doctor’s sickness certificate for any illness lasting seven days or less. | Use employer self-certification route if required. |
| More than 7 days | Employer can ask for medical evidence to support Statutory Sick Pay. | Use the continuation sickness form or mention fit-note need when calling. |
| Return to work | The page says you do not require a separate medical note to confirm you are fit to return to work. | Discuss workplace return with employer and clinician if needed. |
| Receiving the note | Form options include post to registered address, collection from reception or AccuRX. | Select Shifnal or Priorslee if collecting. |
| Wrong use of form | Not for medical matters, prescription requests, Patient Access requests, appointments or complaints. | Use the correct official contact route instead. |
Register with Shifnal & Priorslee Medical Practice
The registration page says patients should check the catchment area first. If you live within the practice boundary, you can register online through the NHS “Register with a GP surgery” service.
Boundary first
Check the practice catchment area before filling the registration form.
Online time
The online registration process takes around 15 minutes.
No documents needed
The NHS online service says you do not need proof of address, immigration status, ID or NHS number.
Choose preferred location
The page lists Shifnal Medical Practice and Priorslee Medical Practice as preferred location choices.
Paper option
You can download over-16s or under-16s registration forms and return them to your nearest reception.
Next step
Reception will talk you through the next steps after receiving the completed paper form.
NHS App, Patient Access and Online Services
The official site describes both Patient Access and NHS App style routes. Use these for online convenience, but keep Health Co-Pilot for appointment triage.
| Tool | What the official site says | Best use |
|---|---|---|
| Patient Access | Available 24/7/365 from computer, tablet or mobile. Lets users book appointments, order repeat prescriptions and share/access medical record features. | Online account tasks and repeat prescriptions. |
| Login issues | For Patient Access login or access-level queries, go to nearest reception with two forms of ID. The practice says they cannot help remotely or by email. | Bring ID and attend reception. |
| NHS App | The Health Co-Pilot page recommends NHS App for repeat prescriptions. | Repeat prescription route and NHS account tasks. |
| Health Co-Pilot | Used for digital triage and appointment/medical requests. | Submit medical/appointment information for triage. |
Medical Records, Contact Forms and Where Not to Send Things
The contact page says correspondence sent to the wrong department will not be actioned. This is important because the site has many different forms.
Data subject access request
Use this route if you want to request a copy of your medical records.
Clinical letter upload
The contact page includes a route to upload a clinical letter to your medical record.
Private patient letter
There is a patient private letter request route for private letter requests.
Armed Forces veteran friendly
The contact page includes an Armed Forces veteran friendly route.
Rectification
If record information is factually inaccurate, the site directs patients to a rectification route for review and possible correction.
General form limit
The general contact form is not for appointment requests, registration enquiries, sick notes or prescriptions.
Home Visits
The official site has a home-visit route under services/how-do-I. Use the practice’s dedicated home-visit route rather than sending a general message.
Official Service Routes Worth Knowing
The official services menu includes more than GP appointment booking. These are useful routes users often miss.
| Service area | Official route listed | Why it matters |
|---|---|---|
| Online services | Health Co-Pilot, NHS App, Patient Access, digital inclusion and video consultations. | Choose the right digital route instead of phoning for everything. |
| Medication reviews | Antidepressant review, combined oral contraceptive pill review, HRT review and progesterone-only pill review forms are listed. | Some medicine checks may have dedicated forms. |
| Support and community | Self-help, self-referral services and social prescribing are listed. | Useful when a non-GP community or NHS service may be more suitable. |
| Vaccinations | Vaccination information is listed through the services menu. | Check live clinic dates and locations on the official site. |
| Patient participation | PPG page is listed and the practice asks registered patients to contribute. | Useful for feedback and service improvement involvement. |
CQC and Rating Context
The practice website displays a CQC “Good” badge in the site footer. CQC also shows Shifnal Medical Practice as the provider name and lists current service/location history, including the Haughton Road location and an archived former Shrewsbury Road profile.
Practice site badge
The official practice website footer displays CQC Overall Rating: Good.
Current CQC contact
CQC lists Shifnal Medical Practice at Haughton Road, Shifnal, TF11 8DD with phone 01952 460414.
Archived profile caution
Old CQC records mention Shrewsbury Road and archived status. Use current official practice pages for live patient actions.
Shifnal & Priorslee Route Planner
Choose your task and get the next step. This runs in your browser only.
Select your task above.
Copy-and-Use Scripts
Health Co-Pilot request
I am registered with Shifnal & Priorslee Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription request
Medicine name: ______. Strength/dose: ______. I have ______ days left. My nominated pharmacy is ______. I am using POD / NHS App / Patient Access.Test result query
I had a ______ test on ______. I was told results may take ______. I am checking whether the result has returned and whether I need to discuss it with a clinician.Fit-note continuation
My current sick note ends on ______. I need a new sick note from ______ for ______ days because ______. I would like to receive it by post / reception collection / AccuRX.Safety, Privacy and Medical Disclaimer
Map: Shifnal Medical Practice
This map is for the Shifnal site at Haughton Road. If your appointment says Priorslee, use Gatcombe Way instead.
Official Links After You Know the Right Task
Use these links for action after checking the route above. The information is explained first so users do not have to open every official page just to understand what to do.
Shifnal And Priorslee Medical Practice FAQs
What is Shifnal And Priorslee Medical Practice?
It is a two-site NHS GP practice serving Shifnal, Priorslee and surrounding areas, with sites at Haughton Road and Gatcombe Way.
What is the phone number?
The official practice phone number is 01952 460414.
Where is the Shifnal site?
Shifnal Medical Practice is at Haughton Road, Shifnal, Shropshire, TF11 8DD.
Where is the Priorslee site?
Priorslee Medical Practice is at Gatcombe Way, Priorslee, Telford, TF2 9GZ.
What are the main opening times?
Main sites are listed Monday to Friday 8:00am to 6:30pm. Sunday is closed, and Saturday points users to enhanced access arrangements.
Is Health Co-Pilot open on weekends?
No. The official opening page says Health Co-Pilot and phone lines are closed Saturday, Sunday and Bank Holidays.
What is Health Co-Pilot?
Health Co-Pilot is the practice’s total digital triage route. Patient information is submitted online or by telephone, triaged by the Clinical Triage Team, and the outcome is communicated by SMS or phone.
Why does the practice use Health Co-Pilot?
The practice says it helps avoid the 8am rush and helps patients be seen by the right person, in the right place, at the right time.
What if I cannot use the internet?
You can call 01952 460414 or visit reception. Reception staff can complete the Health Co-Pilot request on your behalf by asking the same questions.
How soon will Health Co-Pilot respond?
The official page says urgent queries should be responded to the same day, while routine queries may be answered later the same day or the following day.
Can I request repeat prescriptions through Health Co-Pilot?
The official Health Co-Pilot page says this is not currently the easiest way and recommends using the NHS App for repeat prescriptions, with nominated pharmacy or reception forms also listed.
How much notice is needed for repeat prescriptions?
The official prescriptions page says to give 96 hours’ notice.
Can I order repeat prescriptions by phoning the practice?
The official page says repeat prescription requests cannot be taken over the phone by the practice, unless the patient is housebound.
What is POD?
POD means Prescription Ordering Direct. The practice page lists www.shroptelpod.nhs.uk, 0333 358 3509 and shropshire.pod@nhs.net as POD contact routes, while noting POD is not part of Shifnal & Priorslee Medical Practice.
How long do blood-test results take?
The tests page says blood-test results usually have a turnaround time of 5–7 days, though some are longer.
Do x-rays and scans take longer?
Yes. The official tests page says other tests such as x-rays and scans may take even longer.
Can someone else receive my results?
The practice says it only releases results to the person they relate to unless that person has given prior permission or is not capable of understanding the results.
Do I need a fit note for seven days or less?
No. The official fit-note page says you do not require a doctor’s sickness certificate for any illness lasting seven days or less.
What is the fit-note form for?
The form is for continuation sickness forms only. It is not for medical matters, prescription requests, Patient Access requests, appointment requests or complaints.
Can I register online?
Yes. If you live within the practice boundary, you can register online using the NHS Register with a GP surgery service.
Do I need ID to register online?
The official registration page says you do not need proof of address, immigration status, ID or an NHS number for the online registration service.
How long does online registration take?
The practice says the online registration process takes around 15 minutes.
What is Patient Access used for?
The Patient Access page says it can be used to book appointments, order repeat prescriptions and access or share medical-record features.
What should I do if Patient Access login does not work?
The official Patient Access page says to go to the nearest reception with two forms of ID. The practice says it cannot help remotely or by email.
Does the practice have enhanced access?
Yes. Enhanced access is listed Monday to Friday 6:30pm to 8:00pm and Saturday 9:00am to 5:00pm at Teldoc Lawley Medical Practice. Appointments are pre-bookable and released two weeks in advance.
What should I do when the practice is closed?
Use NHS 111 for urgent advice and treatment when the practice is closed. Call 999 or go to A&E for emergencies.
Is this the official practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Shifnal & Priorslee Medical Practice website for forms, live updates and current service rules.