Polden Medical Practice Appointments & Hours
Polden Medical Practice provides NHS primary care from Edington Surgery and Woolavington Surgery in Somerset. Both sites use the same main telephone number, but your appointment may be arranged at either location.
Find the current Rapid Health appointment route, weekday and Saturday opening times, prescription and dispensary information, test results and registration steps.
Polden Medical Practice Has Two Somerset Surgeries
Both surgeries are part of the same practice and share the telephone number 01278 722077. Check your appointment confirmation to see which location you need to attend.
Edington Surgery
Address:
Quarry Ground
Edington
Somerset
TA7 9HA
Telephone: 01278 722077
Edington is the address shown on the main NHS GP listing for Polden Medical Practice.
Woolavington Surgery
Address:
Woolavington Road
Woolavington
Somerset
TA7 8ED
Telephone: 01278 722077
Woolavington is also used for dispensing services and the published Saturday dispensary session.
Polden Medical Practice Opening Hours
The practice publishes the following surgery opening schedule. Saturday is for pre-booked appointments, not general unscheduled GP consultations.
| Day | Published hours | What to know |
|---|---|---|
| Monday | 8:00am–6:30pm | Routine weekday practice hours. |
| Tuesday | 8:00am–6:30pm | Routine weekday practice hours. |
| Wednesday | 8:00am–6:30pm | Routine weekday practice hours. |
| Thursday | 8:00am–6:30pm | Routine weekday practice hours. |
| Friday | 8:00am–6:30pm | Plan prescriptions ahead of the weekend. |
| Saturday | 8:30am–12:30pm | Pre-booked appointments only. |
| Sunday | Closed | NHS 111 for urgent non-emergency help. |
How to Book a GP Appointment at Polden Medical Practice
The practice uses Rapid Health Smart Triage to organise clinical requests. Patients can also phone or visit reception if they cannot use online services.
Online appointment request
Use the official appointment form to explain your health concern and request appropriate care.
Telephone request
Phone reception and explain what assistance you need. Staff can support patients who cannot use the online system.
NHS App and planned services
The NHS App can provide access to supported practice functions. The practice specifically mentions booking some screenings and vaccinations.
Rapid Health Smart Triage at Polden Medical Practice
Polden changed from AskMyGP to Rapid Health Smart Triage in December 2025. The system uses the information provided by patients to help arrange a suitable response from the practice team.
Open the practice’s appointment route
Start from the official Polden Medical Practice website to access the current Rapid Health form.
Describe one main concern
Explain what you need help with, how long it has been happening and whether the problem is becoming more urgent.
Give contact information
Keep your mobile number and email address up to date so the practice can acknowledge and respond to your request.
The practice reviews your request
Your information helps the team select the most suitable GP, nurse or other healthcare professional or service.
Follow the next instruction
The practice may arrange an appointment, further contact or another suitable care route.
Polden Medical Practice Dispensary Hours
The dispensary schedule is different from the main surgery’s opening schedule. Dispensary access is especially important for dispensing patients collecting medication.
Weekday dispensing
Usual published dispensary hours are 8:30am–6:30pm Monday to Friday.
At present, the homepage advertises a temporary 1pm–2pm weekday closure at both dispensaries.
Saturday dispensing
The practice opening-hours page lists 8:30am–12:30pm at Woolavington only.
Check the live practice notice for any temporary change.
Repeat Prescriptions at Polden Medical Practice
Polden Medical Practice offers NHS App, online account and practice-form prescription routes. The published processing allowance is up to four working days.
NHS App
Use your NHS account to request medication available on your repeat-prescription list.
Patient Access
Existing users can follow the practice’s Patient Access route for supported prescription functions.
Official request form
The practice provides an online form for registered patients who cannot use their usual online account.
How to Get Test Results
The practice asks patients to allow seven days after a test before making a routine results enquiry, giving the laboratory and clinical team time to process and review it. Different tests may require a different clinical timescale.
Allow seven days
Wait for the normal processing period unless your clinician has specifically advised you to do something sooner.
Call 2pm–5pm
Phone 01278 722077 between 2pm and 5pm for routine result enquiries.
Hospital-requested tests
Where a hospital consultant arranged the test, contact the relevant hospital or specialist team for the result.
Register with Polden Medical Practice
Polden uses the NHS online “Register with a GP surgery” service. New patients must live within the practice’s catchment area.
Check your postcode
Use the catchment area checker on the official registration page. If your address is near the boundary, phone reception to confirm eligibility.
Open the NHS registration form
Follow the registration link from the practice website to the official NHS service.
Complete the required details
Provide your personal and address information requested by the registration service.
Use a paper form if preferred
The practice offers a downloadable paper form that can be completed and delivered in person.
Wait for the practice process
The practice explains that records from your previous surgery may take several weeks to arrive.
NHS App and Other Online Patient Services
Depending on the service and your account permissions, Polden provides online access to appointments, prescriptions, medical records and results.
Appointment functions
Use supported online services for available appointment booking, requests or cancellations.
Repeat medication
Order supported repeat prescriptions through your NHS account or Patient Access.
Medical records
Access can include available allergies, test results, documents, immunisations and other GP record data.
Other Services at Polden Medical Practice
The practice publishes information about several NHS and additional patient services. Availability and booking arrangements should be confirmed directly.
Cervical screening
Cervical screening is included in the official practice services directory.
Home visits
The practice provides information about requests for patients who cannot attend the surgery for clinical reasons.
Fit notes
Fit-note information is available through the practice services section, including how to request certification.
Vaccinations
Vaccination and NHS immunisation information can be found on the practice website.
Interpreting support
The practice lists an interpreting service. Ask reception about arranging appropriate support.
Non-NHS services
Some administrative and private services may be chargeable. Confirm the current fee before requesting.
When Polden Medical Practice Is Closed
Call 999 for a life-threatening medical emergency.
Use NHS 111 when urgent non-emergency medical help cannot safely wait.
A pharmacist may help with suitable minor conditions and medicine-related questions.
For routine appointments or administrative requests, use the practice’s normal contact channels during opening hours.
Which Polden Medical Practice Route Should You Use?
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Maps to Edington and Woolavington Surgeries
Polden Medical Practice operates from two locations. Use the address on your appointment confirmation.
Edington Surgery
Quarry Ground, Edington, Somerset TA7 9HA
Woolavington Surgery
Woolavington Road, Woolavington, Somerset TA7 8ED
Official Polden Medical Practice and NHS Links
Use these sources for live information, forms, appointment arrangements and NHS guidance.
Polden Medical Practice FAQs
Where is Polden Medical Practice?
Polden Medical Practice operates from Edington Surgery at Quarry Ground, Edington TA7 9HA, and Woolavington Surgery at Woolavington Road, Woolavington TA7 8ED.
What is the Polden Medical Practice phone number?
The main phone number for both Edington and Woolavington surgeries is 01278 722077.
What are Polden Medical Practice opening hours?
Normal surgery hours are Monday to Friday, 8am to 6:30pm. Saturday appointments are available 8:30am–12:30pm by pre-booking only. The surgery is closed on Sunday.
Can I get a Saturday appointment?
Yes. The practice advertises Saturday 8:30am–12:30pm for pre-booked appointments only. Confirm availability and the appointment location before travelling.
How do I request a GP appointment?
Use the practice’s Rapid Health Smart Triage appointment route. If you cannot use online services, phone 01278 722077 or ask reception to assist with the request.
Is Polden Medical Practice still using AskMyGP?
No. The practice announced that Rapid Health Smart Triage replaced AskMyGP in December 2025.
How long do repeat prescriptions take?
Polden Medical Practice asks patients to allow up to four working days for repeat prescription preparation.
When should I call for test results?
The practice asks patients to allow seven days after the test and then phone between 2pm and 5pm for routine enquiries.
Can I register without an NHS number or ID?
The practice’s NHS online registration route says an NHS number, ID, proof of address and immigration documents are not required to apply. You must live within the practice’s catchment area.
What should I do when Polden Medical Practice is closed?
Use NHS 111 for urgent non-emergency medical help that cannot safely wait. Call 999 for a life-threatening emergency.