Newburn Medical Practice Appointments & Hours
Newburn Medical Practice is based at Carden House in Aberdeen city centre. Patients usually need to know two different sets of times: when the practice is open and when the telephone care-navigation and reception lines are operating.
This independent guide explains those times first, then shows the official routes for appointments, repeat prescriptions, results, registration, fit notes, home visits and NHS 24.
Newburn Medical Practice Opening Hours
The practice website and NHS 24 directory publish slightly different weekday start times, so it helps to distinguish general practice opening from telephone access.
| Service | Published times | What this means |
|---|---|---|
| Practice website | Monday–Friday, 8am–6pm | This is the opening period currently stated by Newburn Medical Practice itself. |
| Care Navigation / Reception phone lines | 8:30am–12:15pm and 1:30pm–5pm | The main routine phone teams have a lunchtime closure. |
| Results phone option | 10am–4pm | Select the results option on the practice switchboard. |
| NHS 24 directory | Monday–Friday, 8:30am–6pm | The NHS 24 service directory currently lists an 8:30am opening time. |
| Saturday | Closed | Use NHS 24 for urgent care that cannot wait. |
| Sunday | Closed | Call 999 for life-threatening emergencies. |
Address and Telephone Options
What to select when you call
Newburn practice
On the shared switchboard, select Option 1 for Newburn.
Care Navigation
Then use Option 1 for medical appointments and to speak to a clinician.
General queries
Use Option 2 for general appointment, prescription and treatment-room queries.
How Appointments Work at Newburn Medical Practice
Newburn uses a care-navigation and clinical-triage approach. Calling reception does not necessarily mean reception simply books the next available GP slot.
Telephone medical request
Call 0345 013 0740, select Newburn, then the Care Navigation option.
Online request
The practice homepage provides an online request service for suitable non-emergency problems and administrative tasks.
Already have an appointment?
Arrive in enough time. The practice states that patients who are more than 10 minutes late may need to rebook.
Newburn Telephone Appointment Service
If you do not have internet access, Newburn says you can use its telephone appointment service for both urgent and non-urgent health problems. The care navigator asks questions so the clinician in charge can assess the request.
Call 0345 013 0740
Select Newburn and then Option 1 for Care Navigation.
Explain what you need help with
Give enough information for the request to be triaged safely. Care-navigation staff are bound by confidentiality.
A clinician reviews the request
The information is passed into the practice triage process. If you prefer a particular doctor, tell the care navigator, although availability cannot be guaranteed.
The next step is arranged
If the clinician believes you need to be examined at the surgery, the practice will arrange this with you.
Extended Access Appointments
Newburn Medical Practice also offers an extended-access service for some routine medical conditions. These appointments are booked through surgery reception.
Suitable for routine problems
The extended service is designed for conditions similar to those normally handled in a pre-booked routine GP appointment.
Some procedures are not available
The practice says extended-access appointments are not suitable for services such as blood tests, cervical smears, chronic-disease reviews, dressings or ear syringing.
Repeat Prescriptions at Newburn Medical Practice
The practice says online ordering is the preferred method where patients have internet or smartphone access.
Order online
Use the official Newburn prescription page and online prescription service where available.
Prescription answerphone
The current prescription number is 01224 555 277. The practice says it plans to phase this route out for medical-safety reasons.
Paper or post
You can mark the items you require on your repeat slip and hand it to the practice, or send a written request by post.
How to Get Test Results
When you have a test arranged by Newburn, you should be told roughly how long the result is expected to take. Wait until that period has passed before contacting the practice.
Results phone option
The practice says its results telephone option operates from 10am to 4pm.
Identity checks
Reception will ask for personal details before releasing information because test results are confidential.
Hospital-requested tests
If a hospital clinician ordered the test, Newburn asks patients to contact the relevant hospital clinic or specialist for the result rather than the GP practice.
Register with Newburn Medical Practice
Registration is available to people living within the practice catchment area. Acceptance onto the list remains at the practice’s discretion.
Check your postcode
Contact reception to confirm whether your home address is within the Newburn catchment area.
Open the official registration route
The practice directs new patients to its Engage Consult registration process.
Complete the health questionnaire
The form asks for health information so the practice has useful background while it waits for your previous medical records.
Allow time for processing
The practice currently says registration can take up to four weeks to process.
Sick Notes and Fit Notes
Newburn has a dedicated sickness-certificate page. It specifically says urgent or emergency appointments should not be used simply to request a fit note.
Short sickness absence
The practice provides self-certification guidance for short periods away from work and links to the relevant form.
Longer absence
If you remain unwell long enough to require medical certification, the practice advises arranging the appropriate GP assessment for a Statement of Fitness for Work.
Home Visit Requests
Home visits are reserved for situations where the patient’s medical condition makes attendance at the surgery inappropriate. Newburn states that convenience, lack of transport or social reasons alone are not normally reasons for a GP home visit.
Online Messages and Administrative Enquiries
Newburn provides an online message form, but its own guidance says this form should not be used for medical enquiries. Clinical matters should be handled through the appropriate practice contact route.
Public Holidays and Temporary Closures
Newburn closes at weekends and on public holidays. The practice maintains a current public-holiday page and also posts notices about staff-training closures.
When the practice is closed, phone NHS 24 on 111 if you need urgent medical help that is not life-threatening.
Which Newburn Contact Route Should You Use?
This helper works only in your browser. It does not send health information to MedicalGroupUK.
The relevant official route will appear here.
Directions to Newburn Medical Practice Aberdeen
Use Carden House, Carden Place, Aberdeen, AB10 1UT when planning your journey.
Official Newburn and NHS Resources
Use these links for current forms, live practice notices and NHS services. MedicalGroupUK does not process appointments, prescriptions or registrations.
Newburn Medical Practice FAQs
Where is Newburn Medical Practice?
Newburn Medical Practice is at Carden House, Carden Place, Aberdeen, AB10 1UT.
Is this the Newburn practice in Newcastle?
No. Newburn Medical Practice is the Aberdeen practice. Newburn Surgery in Newcastle upon Tyne is a separate GP practice.
What is the Newburn Medical Practice phone number?
The main switchboard number is 0345 013 0740. Select Option 1 for Newburn before choosing the appropriate enquiry option.
What are Newburn Medical Practice opening hours?
The practice website currently states Monday to Friday, 8am to 6pm. NHS 24 currently lists 8:30am to 6pm, so patients needing access between 8am and 8:30am should confirm with the practice.
When are Newburn’s phone lines open?
The practice currently lists its Care Navigation and Reception phone lines as operating from 8:30am to 12:15pm and 1:30pm to 5pm, Monday to Friday.
How do I request a GP appointment?
Call 0345 013 0740, select Newburn and then Care Navigation. The team will ask questions so the request can be clinically triaged and the appropriate next step arranged.
How long do Newburn repeat prescriptions take?
The practice asks patients to allow two full working days between requesting and collecting a repeat prescription.
When can I phone for test results?
The practice says its dedicated results option operates from 10am to 4pm. You will be asked to confirm personal details before information is released.
How long can registration take?
Newburn currently says new-patient registration can take up to four weeks to be processed. You must live within the practice catchment area and acceptance is at the practice’s discretion.
What should I do when Newburn Medical Practice is closed?
Phone NHS 24 on 111 for urgent healthcare advice that cannot wait until the practice reopens but is not life-threatening. Call 999 for a life-threatening emergency.