Lordswood Care Signal
If you searched “Lordswood Medical Practice,” the official name you will usually see is Lordswood House Group Medical Practice or Lordswood Medical Group. The group includes Lordswood House Practice, Quinton Family Practice and Quinborne Medical Practice.
This guide explains the useful patient route first: AccuRx online request, urgent GP triage, routine appointment, prescription, test result, sick note, registration, clinics, NHS App, extended access, NHS 111 and 999.
About Lordswood Medical Practice
The official website calls the organisation Lordswood House Group Medical Practice or Lordswood Medical Group. It was formed in October 2008 as a partnership of three local GP practices covering the Harborne and Quinton areas of Birmingham. The group is part of Our Health Partnership and has an onsite pharmacy linked from the official practice information page.
Main Lordswood site
Lordswood House Practice, 54 Lordswood Road, Birmingham, B17 9DB.
Three-site group
The official contact page lists Lordswood House Practice, Quinton Family Practice and Quinborne Medical Practice.
Best patient route
Use the task-first route: AccuRx, NHS App, phone, reception support, pharmacy, sick-note form, test-result query, home visit, NHS 111 or 999.
What Do You Need from Lordswood Today?
Start here. Lordswood’s official pages use different routes for urgent appointments, routine appointments, prescriptions, test results, fit notes, registration and out-of-hours help.
Urgent appointment
- Use the AccuRx online consultation route.
- Submissions are reviewed and responded to by a GP within 1 working day.
- Reception may ask a brief reason to route you to the right clinician.
Routine appointment
- Use AccuRx online consultation for routine requests.
- Use NHS account/NHS App for screening test or vaccination booking where available.
- Staff can support you to fill in the triage form.
Repeat prescription
- Use NHS account, SystmOnline, AccuRx admin request, paper form or prescription email.
- Routine telephone requests are not accepted except for housebound and vulnerable patients.
- Processing time: 5 working days.
Test results
- No-further-action results are not routinely fed back.
- Once reviewed, view results in NHS account / NHS App.
- Use AccuRx triage request if you need to discuss results.
Sick / fit note
- More than 7 days: use sick-note request form under Administrative Query.
- 7 days or less: self-certification.
- Do not use fit-note route for emergency symptoms.
Closed or unsafe?
- Use NHS 111 online or call 111 if you need help now and it is not life-threatening.
- Call 111 for a child under 5.
- Call 999 for serious emergency.
Lordswood Sites, Phone Numbers and Opening Hours
The main public phone number shown across the official site is 0121 426 2030. The group has three listed surgery locations, so patients should use the right site address when travelling.
| Site | Address | Opening hours listed | Patient use |
|---|---|---|---|
| Lordswood House Practice | 54 Lordswood Road, Birmingham, B17 9DB | Monday-Friday 8:00am-6:30pm; Saturday/Sunday closed. | Main Lordswood site and extended-access location listed by the official contact page. |
| Quinton Family Practice | 406 Quinton Road West, Quinton, Birmingham, B32 1QG | Monday-Friday 8:30am-6:00pm; Saturday/Sunday closed. | Use if this is your registered or advised surgery site. |
| Quinborne Medical Practice | Selcroft Avenue, Quinton, Birmingham, B32 2BX | Monday-Friday 8:30am-6:00pm; Saturday/Sunday closed. | Use if your appointment or registration route is linked to Quinborne. |
| Group phone | 0121 426 2030 | Use during relevant surgery hours. | Use for appointment support, cancellation, home visit support and prescription queries where phone is appropriate. |
| Out of hours | NHS 111 | 24 hours, 365 days for non-emergency urgent advice. | Use when the practice is closed and help cannot wait. |
| Emergency | 999 | Life-threatening emergency only. | Use when someone is seriously ill, injured or life is at risk. |
Appointments: Urgent, Routine and Face-to-Face Preference
Lordswood’s appointments page is built around triage. The form asks for details so the practice can direct the request to the most appropriate doctor, nurse or other health professional.
For urgent appointments
Use the AccuRx online consultation. The official page says submissions are reviewed and responded to by a GP within 1 working day.
For routine appointments
Use AccuRx online consultation, or use NHS account/NHS App for screening test or vaccination booking where available.
Add enough detail
The official page says requests with little or no information cannot be handled effectively and an appointment, if offered, may be up to 4 weeks away.
Use photos carefully
Attach pictures where appropriate, for example skin issues, but avoid pictures of intimate areas.
Same GP where feasible
The official page encourages patients to choose the same GP for the same problem where possible, while urgent acute care may be handled by another clinician covering that day.
Face-to-face preference
The practice says it encourages appointments to be face to face, but patients should tell the practice if they need phone, video, text, email, interpreter or other communication support.
AccuRx Online Triage: How to Make It Work Better
Verify mobile if asked
The official page says you may be asked to verify your mobile number so the request matches your record faster.
Give clear clinical detail
Include symptoms, duration, worsening signs, medicines, allergies, previous advice and availability.
Use right request type
Do not use admin/routine request for urgent or concerning medical symptoms. Use the correct urgent route or NHS 111/999 if unsafe.
Expect triage
The practice uses the information to choose the most suitable GP, nurse or health professional.
Ask for support
If you cannot use the online form, ring or call in to the surgery and staff can support you to fill it in.
Response target
The appointments page says urgent and routine AccuRx submissions will be reviewed and responded to by a GP within 1 working day.
Cancellation, Late Arrival and Home Visits
| Need | Official detail | Action |
|---|---|---|
| Cancel appointment | Use NHS account/NHS App or phone 0121 426 2030. | Cancel early so the appointment can be offered to another patient. |
| Late arrival | If arriving more than 10 minutes late, you may be asked to rebook. | Arrive early, especially if travelling to the wrong site is possible. |
| Home visit | If housebound and needing an appointment, the practice will do a home visit and phone first to understand what you need. | Use AccuRx form or call 0121 426 2030. |
| Emergency | Home visits are not a substitute for emergency care. | Use 999 when someone is seriously ill, injured or life is at risk. |
Repeat Prescriptions: 5 Working Days and No Routine Phone Requests
Lordswood’s prescription page gives clear rules that prevent delays: use the online or written route, allow 5 working days and do not phone routine repeat requests unless the exception applies.
| Prescription route | Official detail | Patient tip |
|---|---|---|
| NHS account / NHS App | Listed as one of the easiest ways to order repeat prescriptions. | Use if you can see your repeat medicines and nominated pharmacy. |
| SystmOnline | The GP online system route is listed. | Use your online service login if already registered. |
| AccuRx admin request | Listed for admin requests. | Use the correct request type and include medication details clearly. |
| Paper form | Bring the paper form to the surgery Monday-Friday from 8:30am to 6:30pm. | Write medicine name, dose and nominated pharmacy clearly. |
| Email request | lordswood.prescriptions@nhs.net is listed for prescription requests. | Use for prescription requests, not urgent symptoms. |
| Telephone requests | Repeat requests are not accepted by telephone except for housebound and vulnerable patients. | Use online, paper or email unless the exception applies. |
| Medication queries | Phone lines remain open 10:00am-4:00pm for medication-related queries only. | Use this for a question, not for routine repeat ordering. |
| Processing time | Prescription requests are processed within 5 working days. | Order early before weekends, bank holidays or travel. |
| Nominated pharmacy | You need to choose a pharmacy and can change it in the app/website, at the practice or at a pharmacy accepting repeats. | Check the pharmacy before ordering. |
| Medication review | If you have repeat prescriptions, the practice may ask you to come in for a regular review. | Book review when contacted to avoid future delays. |
| Private-provider medicines | Medication initiated by a private provider must be monitored by the private provider; the NHS will not take over that monitoring. | Keep private-provider monitoring arranged if relevant. |
| Old medicines | Take old medicines to the pharmacy or bring them to the surgery. Do not bin or flush them. | Use safe disposal. |
Test Results: NHS App and AccuRx Query Route
No-further-action results
The official test-results page says NHS policy means tests requiring no further action are not routinely fed back to patients.
View after review
Once a doctor has reviewed your test results, you can view them in your NHS account through the NHS website or NHS App.
Need to discuss?
If you want to talk about your results, fill out an AccuRx triage request form and someone will be in touch.
Sick / Fit Notes: 7-Day Rule
| Situation | Official detail | Action |
|---|---|---|
| Off sick for 7 days or less | Your employer should not ask for medical evidence. | Use self-certification when you return to work. |
| Off sick for more than 7 days | Request a sick note by filling out the sick-note request form and selecting Administrative Query. | Use the official form route, not an emergency appointment. |
| Need NHS explanation | The official page links to NHS sick-note guidance. | Use NHS guidance for employer questions. |
| Unsafe symptoms | Fit-note forms are not urgent medical care. | Use NHS 111 or 999 if the symptoms themselves are urgent or life-threatening. |
NHS App, SystmOnline and Online Services
Lordswood’s online-services page says NHS App can help with health advice, repeat prescriptions, hospital referrals, GP record and more. Patient Access users can continue to use Patient Access as well.
| Online route | Officially listed use | Patient tip |
|---|---|---|
| NHS App | Get health advice, order repeat prescriptions, manage hospital referrals, view GP health record and more. | Use NHS login and set up full access. |
| NHS App appointments | Search for, book and cancel appointments where enabled, and view upcoming/past appointments. | Still use practice guidance because triage forms may be required. |
| NHS App records | View parts of GP record including medication, allergies, vaccinations, previous illnesses and test results. | Ask the practice if your record access is limited. |
| SystmOnline | Used for repeat-prescription route listed by the practice. | Use if you have SystmOnline credentials. |
| LIVI video GP service | The online-services page lists a free video GP service with same-day and weekend availability. | Use only through official links and current availability. |
| Offline access | The practice says patients can still contact by phone or in person. | Use reception support if online access is difficult. |
Register with Lordswood House Group Medical Practice
The official registration page says new patients living within the practice area are welcome to register, and patients should check the practice boundary before applying.
Practice area
You need to live within the practice area. Check the official catchment area before registering.
Documents requested
The official page asks patients wishing to register to produce proof of address, photo ID and NHS number.
New-patient check
New patients who register will have a general health check done either by a nurse or HCA, and an appointment must be made.
Online registration
The official page links to the NHS Register with a GP service and a downloadable practice registration route.
Moving house
If moving house, complete the official contact-details update form or contact the surgery.
Carer registration
The official registration area also links to Register as a Carer.
Clinics and Services Listed by Lordswood
The official clinics page lists a broad range of clinics. This section helps users choose the right route before asking for a GP appointment.
| Clinic / service | Officially listed detail | Patient route |
|---|---|---|
| Asthma / COPD | Asthma/COPD clinic with skilled respiratory nurses. | Book review when invited or when symptoms need review. |
| Blood tests | Blood tests are by appointment only. | Book before attending; do not walk in with samples unless requested. |
| Child immunisations / baby clinic | Nurses administer relevant immunisations and vaccines for children following NHS guidance. | Use the correct child-immunisation appointment route. |
| Dermatology clinics | GPs with specialist interests in dermatology can provide assessments and management of skin conditions. | Use appointment triage; attach suitable non-intimate photos if asked. |
| Diabetes | Diabetic nurses work across the three sites, with a specialist GP in diabetes. | Attend regular reviews and monitoring. |
| Family planning / women’s health | Contraception advice, fertility/family planning, cervical screening and women’s health services are listed. | Ask for the correct nurse/GP/women’s health appointment. |
| First Contact Physiotherapist | Patients can book with a first contact physiotherapist directly by calling reception. | Use for appropriate muscle, joint or back pain issues. |
| Learning disability health checks | Annual health checks are run for patients with a learning disability aged 14 and over. | Book when invited or ask reception if due. |
| Social prescribing | Listed for non-medical support where a prescription is not the right answer. | Ask reception/clinician if social prescribing is suitable. |
| Steroid joint injections | A number of clinicians can perform steroid joint injections for appropriate conditions such as osteoarthritis. | Requires clinical suitability assessment. |
| Travel clinic | Travel clinic is during surgery hours by appointment only; patients are asked to complete a travel form at least 8 weeks before travel. | Plan early before travel. |
| Urine testing | The practice does not routinely offer pregnancy testing except in exceptional circumstances and cannot accept urine samples unless requested. | Do not drop samples unless the practice requested them. |
| Warfarin / INR clinic | Warfarin clinic is held on Friday mornings at Lordswood Surgery by the warfarin nurse. | Attend INR appointments as advised. |
| Wound care / suture removal | Make an appointment with a nurse or HCA. | Book the correct nurse/HCA appointment. |
Doctors, Nurses and Care Team
The official team page lists a large multi-disciplinary team. Staff availability can change, so use this as a route guide and check the official page before requesting a specific clinician.
| Team | Officially visible detail | Patient use |
|---|---|---|
| GP partners | Examples visible from the official team page include Dr Amit Rajput, Dr Arun Bahal, Dr Elizabeth England, Dr Vishanka Ratnasuriya MBE, Dr William Taylor and Dr Katie White. | Preferred clinician may not always be available, especially for urgent acute care. |
| Salaried GPs | Examples visible include Dr Anna McGowan, Dr Dannielle Lam, Dr Josephine White, Dr Justine Palmer, Dr Kathryn Wallace, Dr Layla Eagles, Dr Monisha Sinha, Dr Rosalind Marns, Dr Shamil Haroon and Dr Tom Giles. | Use the official team page for current sessions and staff changes. |
| Nursing team | Nurses support blood samples, ECGs, wound care, travel health, child immunisations, family planning, cervical smears, men’s health, sexual health, smoking cessation and long-term condition support. | Many tasks should be booked with nurse/HCA rather than GP. |
| Healthcare assistants | Healthcare assistants support the nursing team and help deliver preventative care, health promotion and patient education. | Use for suitable blood pressure, checks and HCA tasks. |
| Phlebotomy team | Phlebotomists take blood samples for lab analysis. | Blood-test appointments are by appointment only. |
| Pharmacy hub | Clinical pharmacists and pharmacy technicians are listed on the official team page. | Use for medication queries, reviews and prescription support where appropriate. |
| Paramedic team | Paramedic team handles on-the-day emergencies and supports housebound and palliative-care patients at home. | Urgent or home-visit routes may involve a paramedic rather than a GP. |
| First Contact Physiotherapist | Patients can directly book FCP assessment through reception for appropriate MSK problems. | Use for muscle, joint and back pain where suitable. |
| Care coordinators | Care coordinators support patients with pathway guidance and coordinated care needs. | Useful for frail, elderly or patients needing help navigating care. |
Extended Access: Pre-Booked Only
Weekday extended access
The contact page lists extended hours at Lordswood House Practice Monday to Friday, 6:30pm to 8:00pm.
Saturday access
The contact page lists Saturday 9:00am to 5:00pm extended access.
No phone lines
The official page says extended hours are for pre-booked appointments only and no phone lines are open.
CQC and Quality Context
Use CQC for inspection context, not live appointment rules. For current forms, hours and access details, use the Lordswood official site.
Overall rating
CQC lists OHP-Lordswood House Medical Practice as Overall: Good.
Well-led rating
CQC category ratings show Safe Good, Effective Good, Caring Good, Responsive Good and Well-led Outstanding.
Latest inspection / review
CQC lists latest inspection on 11 February 2019, report published 11 April 2019, and latest review on 6 July 2023.
Items Not Clearly Published on the Official Lordswood Pages
To avoid invented medical content, unsupported items are kept short and clear.
| User search | Official website status | Best action |
|---|---|---|
| MyChart / Share Everywhere / Pay as Guest | Information not publicly provided by the official Lordswood pages checked. | Use NHS App, SystmOnline, AccuRx and official phone/reception routes where listed. |
| Exact parking details | Detailed public parking instructions were not clearly found on the official pages checked. | Use the map and phone ahead if parking or disabled access is essential. |
| Hospital departments | Lordswood is a GP practice group, not a hospital department directory. | Use GP referral, NHS 111, pharmacy, local services or 999 depending on the issue. |
| Walk-in GP appointments | The official appointment page uses online/phone/reception triage and says extended hours are pre-booked only. | Do not assume walk-in GP access; use the appointment route. |
| Private insurance list | Information not publicly provided by the official pages checked. | Use private/non-NHS services route if paperwork or paid services apply. |
Lordswood Route Planner
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Select your task above.
Copy-and-Use Scripts
AccuRx appointment request
I am registered with Lordswood Medical Group. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can attend face-to-face / take a phone call at ______.Prescription request
Medicine name: ______. Strength/dose: ______. I need ______ items. My nominated pharmacy is ______. Date of birth: ______. Contact number: ______.Test-result query
I had a ______ test on ______. It was arranged by ______. I can see / cannot see it in the NHS App. I would like to know whether it has been reviewed and if there is any action.Home visit request
I am housebound and need an appointment. The reason I cannot attend the surgery is ______. Symptoms are ______. Address ______. Best callback number ______.Safety, Privacy and Medical Disclaimer
Map: Lordswood House Practice Birmingham
Use this map for 54 Lordswood Road, Birmingham, B17 9DB. If your appointment is at Quinton Family Practice or Quinborne Medical Practice, use the correct site address from the site table above.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the official link is for live action.
Related MedicalGroupUK Guides
These internal guides help users compare GP access patterns such as online triage, prescriptions, registration and urgent-care routing.
Lordswood Medical Practice FAQs
What is the official name of Lordswood Medical Practice?
The official website uses Lordswood House Group Medical Practice and Lordswood Medical Group. The main Lordswood site is Lordswood House Practice.
Where is Lordswood House Practice?
Lordswood House Practice is at 54 Lordswood Road, Birmingham, B17 9DB.
What is the Lordswood Medical Group phone number?
The official site lists 0121 426 2030.
What are Lordswood House Practice opening hours?
The official contact page lists Lordswood House Practice Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
What are Quinton Family Practice opening hours?
The official contact page lists Quinton Family Practice Monday to Friday 8:30am to 6:00pm, with Saturday and Sunday closed.
What are Quinborne Medical Practice opening hours?
The official contact page lists Quinborne Medical Practice Monday to Friday 8:30am to 6:00pm, with Saturday and Sunday closed.
How do I request an urgent appointment?
Use the AccuRx online consultation route. The official appointments page says submissions will be reviewed and responded to by a GP within 1 working day.
How do I request a routine appointment?
Use AccuRx online consultation, or use NHS account/NHS App for screening test or vaccination booking where available.
What happens after I submit the AccuRx form?
The practice uses the information to triage your request and direct it to the most appropriate doctor, nurse or health professional.
Why should I add detail to the online form?
The official appointments page says if little or no information is added, the practice cannot deal with the request effectively and cannot guarantee an appointment, which if offered may be up to 4 weeks away.
Can staff help me complete the online triage form?
Yes. The official appointments page says you can ring or call in to the surgery and staff will support you to fill in the triage form.
Does Lordswood prefer face-to-face appointments?
The official page says the practice encourages all appointments to be face to face, while also asking patients to state if they prefer phone, face-to-face, video, text or email.
What if I arrive late for my appointment?
If you arrive more than 10 minutes late, the practice may ask you to rebook.
How do I cancel an appointment?
You can cancel using NHS account/NHS App or by phoning 0121 426 2030.
How do home visits work?
If you are housebound and need an appointment, the practice says it will do a home visit and phone first to understand what you need. Use AccuRx or call 0121 426 2030.
Does Lordswood offer extended access?
Yes. The official contact page lists extended hours at Lordswood House Practice Monday to Friday 6:30pm to 8:00pm and Saturday 9:00am to 5:00pm, for pre-booked appointments only with no phone lines open.
How do I order repeat prescriptions?
The official prescription page lists NHS account/NHS App, SystmOnline, AccuRx admin requests, paper form and email request to lordswood.prescriptions@nhs.net.
Can I order repeat prescriptions by phone?
Routine telephone repeat prescription requests are not accepted, except for housebound and vulnerable patients.
How long do prescriptions take?
The official prescription page says prescription requests will be processed within 5 working days.
When are medication query phone lines open?
The prescription page says phone lines remain open 10:00am to 4:00pm for medication-related queries only.
What is the prescription email?
The official prescription page lists lordswood.prescriptions@nhs.net for prescription requests.
What should I do with old medicines?
Take old medicines to the pharmacy you got them from or bring them into the surgery. Do not put them in your household bin or flush them.
How do I get test results?
Once a doctor has reviewed your test results, you can view them in your NHS account through the NHS website or NHS App.
Will Lordswood tell me all normal test results?
No. The official test-results page says tests requiring no further action are not routinely fed back to patients.
How do I discuss test results?
Fill out an AccuRx triage request form and someone will be in touch.
How do I request a sick note?
If you have been off sick for more than 7 days, fill out a sick-note request form and select Administrative Query.
Do I need a fit note for 7 days or less?
No. The official sick-note page says if you are off work sick for 7 days or less, your employer should not ask for medical evidence; use self-certification.
How do I register with Lordswood?
The official registration page says patients living within the practice area can register. It asks for proof of address, photo ID and NHS number, and says new patients need a general health check with a nurse or HCA.
Does Lordswood use the NHS App?
Yes. The online-services page says patients can use the NHS App for health advice, repeat prescriptions, referrals, GP health record and other NHS services.
Does Lordswood have first contact physiotherapy?
Yes. The clinics page says patients can book appointments with a first contact physiotherapist directly by calling reception.
Does Lordswood offer a travel clinic?
Yes. The travel clinic is during surgery hours by appointment only, and patients are asked to complete the travel form at least 8 weeks before travel.
Does Lordswood have dermatology clinics?
Yes. The clinics page says GPs with specialist interests in dermatology can provide skilled assessment and management of various skin conditions.
What is the CQC rating for Lordswood House Medical Practice?
CQC lists OHP-Lordswood House Medical Practice as Overall: Good, with Well-led rated Outstanding.
What should I do when Lordswood is closed?
Use NHS 111 online or call 111 if you need medical help now and it is not life-threatening. Call 999 in a medical or mental health emergency where someone is seriously ill, injured or their life is at risk.
Is this the official Lordswood Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Lordswood House Group Medical Practice website for live forms, current hours and service rules.