Knoll Medical Practice Appointments, Hours, Registration & NHS App Guide
Use this independent guide to quickly understand Knoll Medical Practice’s total triage appointment system, opening hours, phone number, registration route, repeat prescriptions, test results, urgent care, official links and Orpington map.
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Knoll Medical Practice key details
Knoll Medical Practice is an NHS GP surgery at Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE. The official practice phone number is 01689 666800. Normal listed opening is Monday to Friday, 8:00am to 6:30pm.
Address
Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, Kent / Greater London, BR6 0FE.
Phone
Call 01689 666800. Use phone access if you cannot use NHS App, Accurx or the website.
Triage opens
The official appointment page says the triage platform opens at 8:00am each weekday morning.
New patients
The NHS GP profile shows Knoll Medical Practice is currently accepting new patients.
NHS App
Use NHS App / NHS account for online services such as requests, records, test results and repeat prescriptions where enabled.
Prescriptions
The official prescription page says pharmacy collection is usually 3 to 5 working days after ordering.
CQC rating
CQC lists Knoll Medical Practice at Homefield Rise with an overall rating of Good.
Emergency
Use 999 for life-threatening emergencies. Use NHS 111 for urgent non-emergency help when unsure.
Most important patient detail: Knoll operates a digital-first GP-led total triage appointment booking system. This means GP appointment requests are reviewed first so the practice can direct you to the most appropriate clinician and timeframe.
What do you need from Knoll Medical Practice today?
Use this route picker before calling. It helps you choose between NHS App, Accurx, phone, registration, prescriptions, pharmacy, NHS 111 or 999.
Choose the closest situation
This tool gives general signposting only. It is not medical diagnosis or emergency advice.
How to request an NHS GP appointment at Knoll Medical Practice
Knoll’s official appointment page says all GP appointment requests must be submitted for triage. Patients who can use digital routes are asked to submit requests through the NHS App or the practice website/Accurx route.
| Route | Best for | What to prepare | When not to use |
|---|---|---|---|
| NHS App / NHS account | Registered patients who can submit a medical or admin request online. | One problem, symptoms, timing, medication, urgency, photos if suitable, and availability. | Do not use routine triage for life-threatening symptoms. |
| Practice website / Accurx | Patients who can answer the online triage questions and want faster routing. | Four mandatory questions plus optional details if shown. Give clear, specific information. | Do not send intimate-area photos or vague requests that lack clinical detail. |
| Phone: 01689 666800 | Patients who cannot use the NHS App, website, laptop, tablet or smartphone. | Name, date of birth, symptoms, duration, medication and why online access is difficult. | Avoid phone for non-urgent queries during the busiest 8:00am–10:30am period if possible. |
| In person | Patients who need reception support or cannot use online/phone routes easily. | Reason for visit, access needs and enough time for reception check-in. | Do not travel without checking live notices if the need is not urgent. |
| Pharmacy / local service | Minor conditions, medicine questions, coughs, colds, sore throats or aches. | Symptoms, allergies, age, current medicines and pregnancy status if relevant. | Use GP/111/999 if symptoms are severe, worsening or concerning. |
Better triage request example: “I am registered at Knoll Medical Practice. I need help with _____. It started _____. It is getting better/worse. I take _____. I am worried because _____. I can take a call at _____. Please advise whether this should be GP, nurse, pharmacist, NHS 111 or emergency care.”
Best time to call
The practice says mornings between 8:00am and 10:30am are usually the busiest, especially at the beginning and end of the working week. For non-urgent queries, try calling outside those peak times where possible.
Dedicated query lines
The appointment page says the dedicated results line is open between 2:00pm and 4:00pm, and the prescription query line is open from 10:00am to 11:30am.
Knoll Medical Practice opening hours
The official contact page lists Knoll Medical Practice opening hours as Monday to Friday, 8:00am to 6:30pm, with Saturday and Sunday closed. Always check the official contact page before travelling because bank holidays, staff training days and local service updates can change access.
| Day | Listed opening time | Practical tip |
|---|---|---|
| Monday | 8:00am–6:30pm | Busy after the weekend. Use online triage early if you need GP review. |
| Tuesday | 8:00am–6:30pm | Use NHS App / online services for repeat prescriptions and records tasks. |
| Wednesday | 8:00am–6:30pm | Avoid peak 8:00am–10:30am calls for non-urgent queries where possible. |
| Thursday | 8:00am–6:30pm | Check prescriptions early before weekends and holidays. |
| Friday | 8:00am–6:30pm | Do not wait until Friday afternoon for medication or admin issues. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help when closed. |
| Sunday | Closed | Call 999 for life-threatening emergencies. |
Extended access note: the official contact page says Bromley GPs provide additional evening and weekend appointments through Bromley GP Alliance / access hubs. Contact reception to ask whether extended access is suitable for your issue.
Register with Knoll Medical Practice
The NHS profile shows Knoll Medical Practice is currently accepting new patients. The official registration page says online registration is quick and can be completed without visiting in person, but it also says your postcode must be inside the practice boundary for online registration to work.
Check boundary first
The practice says it is happy to register new NHS patients within the practice boundary area.
Online registration
The official page says online registration saves time and provides status updates during the process.
Newborn registration
The practice says newborn babies do not need online registration; parents are contacted within 10 days of birth to complete the process.
Information to prepare
- Full name and current Orpington-area address
- Date of birth and phone number
- NHS number if known
- Previous GP details if available
- Current medicines, allergies and long-term conditions
- Proxy access details if registering or supporting a child / cared-for person
Outside boundary note
The official page says if your postcode is outside the practice boundary, you will be unable to register online. In some circumstances, the practice may accept out-of-area registrations after GP Partner review, but this is not automatic.
Repeat prescriptions, medicines and pharmacy help
Knoll’s prescription page says patients can order repeat prescriptions through the NHS App / NHS account. It also says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
NHS App / NHS account
Best first route for repeat medication if the medicine appears in your NHS account.
Nominated pharmacy
Choose or change a nominated pharmacy in the app, at the practice, or at a pharmacy that accepts repeat prescriptions.
3–5 working days
Allow enough time before weekends, bank holidays, travel or running out of medication.
Medication delay warning: the practice says medication reviews may be needed for some repeat medicines. If you are due a review, blood test or blood pressure check, your repeat prescription may not be straightforward.
Prescription request checklist
- Medicine name and strength
- How you take it
- How many days you have left
- Your nominated pharmacy
- Any review, blood test or monitoring reminder
Pharmacy can help
The official prescription page says pharmacists can advise on minor illnesses such as coughs, colds, sore throats, tummy trouble, aches and pains. Many pharmacies are open late and at weekends.
Test results, online services and NHS App access
Knoll’s test-results page says patients can view test results through the NHS App after a GP has reviewed them. The practice also allows results requests by online message, phone or visiting the practice between 10:00am and 4:00pm.
Test results
If your result needs more tests or treatment, the practice says it will contact you. Normal results may be visible in the NHS App after clinician review.
GP record
The online services page says NHS App can show GP health record information such as medical history, test results, vaccinations, allergies and medication.
Proxy access
The registration and online services pages describe proxy access for carers, parents or guardians where appropriate permissions are in place.
This is general NHS App guidance. Always follow Knoll Medical Practice’s official website for local triage, prescription and online-services instructions.
NHS 111, urgent treatment and 999 near Knoll Medical Practice
Routine online GP requests are not emergency services. The official contact and GP-contacting pages direct patients to NHS 111 for urgent non-emergency help and 999 / A&E for life-threatening emergencies.
Call 999 now
Use 999 for life-threatening symptoms such as chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, seizure not stopping or severe allergic reaction.
Use NHS 111
Use 111 online or call 111 when you need urgent medical help and are not sure what to do, especially when the practice is closed.
Urgent treatment centre
The practice’s patient guidance says other injury or urgent treatment needs may be directed to an urgent treatment centre.
Do not wait for routine triage if someone may be seriously ill or injured. Call 999 or seek emergency help immediately.
Knoll Medical Practice map: 19 Homefield Rise, Orpington BR6 0FE
Use the full address: Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE. The NHS profile also describes the location as the first floor of Orpington Health and Wellbeing Centre.
Use exact postcode
Use BR6 0FE and the full Homefield Rise address so you do not confuse it with other “Knoll” named surgeries.
Arrive with time
Allow time for parking, reception check-in, lifts/stairs and Health and Wellbeing Centre navigation.
Access needs
If you need step-free access, mobility support or other adjustments, contact the practice before travelling.
Common Knoll Medical Practice mistakes to avoid
Trying to bypass triage
GP appointment requests are triaged first. Submit a clear online request where possible.
Calling at the busiest time
For non-urgent queries, avoid the 8:00am–10:30am peak if you can.
Writing vague requests
“Need doctor” is not enough. Add symptoms, duration, medication and urgency.
Waiting for medication
Prescriptions may take 3 to 5 working days for pharmacy collection. Order early.
Ignoring boundary checks
Online registration may fail if your postcode is outside the practice boundary.
Using GP route for emergencies
Call 999 for life-threatening symptoms and NHS 111 for urgent non-emergency help.
Not checking official hours
Check live notices before travelling around bank holidays or training days.
Not using NHS App
NHS App can help with prescriptions, records, results and some appointment/admin requests.
Sending sensitive photos
If photos are requested or offered, avoid sending intimate images and follow official guidance.
Official Knoll Medical Practice links
Use these official pages for live appointment, registration, prescription, NHS, CQC and urgent-care details.
Practice website
Official homepage, Accurx request link, self-care and patient information.
Open Practice WebsiteAppointments page
Total triage, NHS App / Accurx, phone, best call times and in-person notes.
Open Appointments PageNew patient registration
Online registration, practice boundary, temporary services and proxy access notes.
Open Registration PageRepeat prescriptions
NHS App ordering, pharmacy nomination, collection timing and medication review notes.
Open Prescription PageOnline services
Accurx quick links, NHS App, medical requests, fit notes, referral follow-up and test results.
Open Online ServicesTest results
NHS App test results, online message, phone/visit timing and result follow-up guidance.
Open Test Results PagePeople also search: Knoll Medical Practice appointments, hours, phone number and registration
Deep dive into Knoll appointments
Knoll Medical Practice appointments use digital-first GP-led total triage. The platform opens at 8:00am each weekday morning, and online details help the GP triage safely.
Deep dive into opening hours
The official contact page lists Monday to Friday, 8:00am to 6:30pm, with weekends closed. Check official notices before travelling.
Deep dive into registration
The NHS profile says the surgery is accepting new patients. The official registration page says online registration depends on the practice boundary.
Deep dive into prescriptions
Use NHS App / NHS account and nominate a pharmacy. Allow 3 to 5 working days for pharmacy collection after ordering.
Deep dive into results and NHS App
Patients can view reviewed test results in NHS App and request results by online message or phone/visit between 10am and 4pm.
Deep dive into urgent vs routine care
Use Knoll triage for routine GP care, NHS 111 for urgent non-emergency help, and 999 for life-threatening symptoms.
Knoll Medical Practice FAQ
Knoll Medical Practice is at Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE.
The official practice phone number is 01689 666800.
The NHS GP profile shows Knoll Medical Practice is currently accepting new patients. The practice registration page says online registration depends on being inside the practice boundary area.
Use NHS App or the practice website / Accurx route for total triage. The official appointment page says the triage platform opens at 8:00am each weekday morning.
The official contact page lists Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are listed as closed.
Patients who cannot use the NHS App or website can call reception on 01689 666800. The practice says receptionists may need symptom details for triage.
Use NHS App or NHS account to order repeat prescriptions. You also need to nominate a pharmacy for collection.
The official prescription page says you can usually collect your prescription from the pharmacy 3 to 5 working days after ordering.
CQC lists Knoll Medical Practice at Homefield Rise with an overall rating of Good.
No. This is an independent MedicalGroupUK.org guide. Always verify live appointment, registration, prescription and urgent-care details on the official practice, NHS and CQC websites.
Final patient summary
Knoll Medical Practice is at Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE. Phone: 01689 666800. Appointment model: digital-first GP-led total triage.
Safe route reminder
For routine GP help, use official NHS App / Accurx / practice routes. For urgent non-emergency help use NHS 111. For life-threatening symptoms call 999.