Fairhill GP Triage, Branch Phones & Kingston Surgery Access
Use this Kingston Fairhill Medical Practice guide to quickly find the correct branch, phone number, online triage rules, appointment routes, opening times, home-visit cut-off, map and official links without reading generic GP filler.
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Kingston Fairhill Medical Practice key details
Most important Fairhill-specific point: GP and urgent appointment requests use a short online triage form. Nurse, in-house pharmacist, physiotherapist, dietitian, lifestyle coach and social prescriber appointments can be booked by phone without a GP appointment first.
Which Fairhill Medical Practice branch should you use?
| Branch | Address | Phone / best-use note |
|---|---|---|
| Kingston Hill Branch | 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX | 020 8546 1407. Main NHS and CQC-listed GP profile address. |
| Fairfield Branch | 14 Fairfield South, Kingston upon Thames, Surrey, KT1 2UJ | 020 8546 1771. Opening-times section lists weekdays 7:30am–6:30pm. |
| Kingston University Grove Crescent Branch | Kingston University Health Centre, Grove Crescent, Kingston upon Thames, KT1 2DD | 020 8417 2204. Listed as university term time only, weekdays 8am–5:30pm. |
Check your branch first
Fairhill has more than one site. Match your appointment text or online account to Kingston Hill, Fairfield or Grove Crescent.
Use the right phone line
Calling the wrong branch can slow down access, especially if you need to cancel, check location or ask about a nurse appointment.
University branch is not all-year general access
The practice lists the Grove Crescent branch as university term time only, so students should check term-time access before travelling.
Fairhill Medical Practice opening hours by branch
| Branch | Weekday opening shown | Patient note |
|---|---|---|
| Kingston Hill | Monday to Friday, 8am–6:30pm | Main NHS/CQC address. Saturday and Sunday are listed as out of hours. |
| Fairfield | Monday to Friday, 7:30am–6:30pm | Check appointment confirmation before travelling because the branch matters. |
| Grove Crescent / Kingston University | Monday to Friday, 8am–5:30pm | University term time only. Suitable for eligible Kingston University access. |
| Out of hours | Evenings after 6:30pm, weekends and bank holidays | Use NHS 111 for urgent non-emergency help, or 999 for life-threatening symptoms. |
Kingston local tip: Kingston Hill, Fairfield and Grove Crescent are not the same location. Save the exact postcode in your calendar when you book, especially if travelling by bus, parking near Fairfield, or attending as a university student.
Fairhill Medical Practice total triage: how GP and urgent requests work
| Request type | Best official route | What to prepare |
|---|---|---|
| GP / urgent appointment | Submit the online triage form via NHS account or Accurx. | Symptoms, duration, worsening signs, medication, photos if clinically useful, and best contact number. |
| Medical request | Use the medical triage request type. | One issue only. The practice says one triage per patient per day. |
| Admin request | Use the admin request type. | Medical records, paperwork, referral query, sick note or admin question. |
| Nurse / in-house clinician | Phone to book without a GP referral where appropriate. | Ask for pharmacist, nurse, first contact physiotherapist, dietitian, lifestyle coach or social prescriber as needed. |
| Cancellation or change | NHS account, Patient Access, or branch phone line. | Cancel at least 1 hour before the appointment where possible. |
Timing that matters: Fairhill says Total Triage is available Monday to Friday from 6am to 6:30pm and the practice will respond within 1 working day. Do not call reception after submitting a triage request unless the situation worsens.
Video: NHS App access for appointments and prescriptions
This video is included because Fairhill’s own online-services page points patients to the NHS App and a YouTube video. It is general NHS App guidance, so always follow Fairhill’s current triage and appointment rules first.
Fairhill Medical Practice home visits: before 10am rule
Request before 10am
The practice says housebound patients should contact reception before 10am for home visit requests.
Clinician decides urgency
Reception staff ask for details so the practice can assess urgency. A GP, community nurse or paramedic may visit if appropriate.
Urgent or capacity issue
If the visit is urgent or the practice is at safe capacity, the official page says you may need to call NHS 111 for triage.
Practical note: home visits are for patients who are housebound or too unwell on the day to attend. If you can safely attend surgery, the practice can usually assess you more thoroughly there.
Fairhill help finder: triage form, branch phone, NHS 111 or 999?
Choose the closest situation
This is general signposting only, not medical advice.
Fairhill Medical Practice map: 81 Kingston Hill, Kingston upon Thames KT2 7PX
Main map location
This embed uses the Kingston Hill branch because it is the main NHS and CQC-listed Fairhill Medical Practice address.
Fairfield warning
If your appointment says Fairfield Branch, use 14 Fairfield South, KT1 2UJ instead.
University branch warning
If you are using the Kingston University branch, use Grove Crescent, KT1 2DD and check term-time availability.
Registering with Kingston Fairhill Medical Practice
NHS registration status
The NHS Kingston Hill profile shows Fairhill Medical Practice is currently accepting new patients.
Have ready
- Full name and Kingston upon Thames address
- Date of birth and contact number
- Previous GP details if known
- NHS number if available
- Current medicines and allergies
- Preferred branch if relevant: Kingston Hill, Fairfield or University
Before registering: check the official practice or NHS registration route. “Accepting new patients” does not remove the need to provide correct address and patient details.
Common mistakes Fairhill patients should avoid
Calling for GP appointments first
Fairhill’s newer system says GP and urgent requests should use the online triage form.
Submitting vague symptoms
Avoid “breathing issue for a while.” Say when it started, severity, triggers and what has changed.
Adding several problems
The practice says one triage request should cover one issue only.
Going to the wrong branch
Check whether your appointment is Kingston Hill, Fairfield or Grove Crescent before travelling.
Using Accurx for emergencies
Fairhill says Accurx should not be used for emergencies or worsening infections.
Missing home visit cut-off
If housebound, ring reception before 10am so the practice can assess the request.
Official Kingston Fairhill Medical Practice links
Practice website
Use for current branch numbers, online services, appointments and patient notices.
Open Practice WebsiteAppointments page
Triage form, cancellation, home visits, closed-hours and access needs.
Open AppointmentsTotal Triage notice
Fairhill’s 2025/2026 triage-system explanation for GP and urgent appointment requests.
Open Triage NoticeNHS profile
Official NHS GP profile for Kingston Hill, registration status and service links.
Open NHS ProfileKingston Fairhill Medical Practice FAQ
The main NHS and CQC-listed branch is Fairhill Medical Practice, 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX.
The Kingston Hill Branch phone number is 020 8546 1407.
The Fairfield Branch phone number is 020 8546 1771.
Yes. The official contact page lists Kingston University Health Centre, Grove Crescent, KT1 2DD, university term time only, with phone 020 8417 2204.
For GP and urgent appointment requests, Fairhill says patients need to complete a short online triage form via NHS account or Accurx.
The Total Triage notice says the form is available Monday to Friday from 6am to 6:30pm.
The Total Triage notice says Fairhill will respond within 1 working day.
Fairhill says patients can call to book with in-house clinicians such as a pharmacist, nurse, first contact physiotherapist, dietitian, lifestyle coach or social prescriber without a doctor appointment where appropriate.
The practice says housebound patients should ring reception before 10am for home visit requests.
The NHS Kingston Hill profile shows Fairhill Medical Practice is currently accepting new patients.
CQC shows Fairhill Medical Practice at 81 Kingston Hill has an overall rating of Good.
For urgent medical advice between 6:30pm and 8am weekdays, or during weekends and bank holidays, use NHS 111. Call 999 for life-threatening symptoms or serious injury.
Before you rely on this page
MedicalGroupUK.org is independent. It is not part of Fairhill Medical Practice, NHS England or CQC. Always verify current appointment, phone, registration and urgent-care details through official sources.
Fairhill key details
Main address: 81 Kingston Hill, Kingston upon Thames KT2 7PX. Branch phones: 020 8546 1407, 020 8546 1771, and 020 8417 2204. GP/urgent access: Total Triage form. CQC: Good.
Safe-use reminder: use Fairhill’s official online triage route for GP/urgent appointment requests, branch phone numbers for appropriate non-GP clinician bookings, NHS 111 for urgent non-emergency help, and 999 for life-threatening emergencies.