Keston GP Appointments, Klinik Requests, Hours & Patient Routes
This guide helps Keston Medical Practice patients quickly find the right NHS GP route for appointments, Klinik online requests, opening hours, registration, repeat prescriptions, test results, fit notes, home visits, urgent care, parking, accessibility and map directions.
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Keston Medical Practice Purley key details
Keston Medical Practice is an NHS GP surgery at Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey, CR8 2YL. The official Keston and Moorings contact page lists the phone number as 020 8660 8292. The NHS profile shows Keston Medical Practice is currently accepting new patients.
Address
Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey CR8 2YL. Use the full address because “Keston” searches can show old or historic locations.
Phone
Call 020 8660 8292 if you cannot use online routes, need receptionist support, or need help with appointment cancellation.
Opening hours
The official page lists Keston as open Monday to Friday 7am to 6:30pm, Saturday 9am to 5pm with a note to check which practice is holding clinics, and Sunday closed.
New patients
The NHS profile says Keston Medical Practice is currently accepting new patients. Registration still depends on boundary, suitability and practice checks.
Online requests
The official practice site directs many appointment, admin, test-result, medication and cancellation tasks through Klinik.
Urgent safety
Use NHS 111 for urgent non-emergency help when you are unsure. Call 999 or go to A&E for life-threatening symptoms.
Practice-name note: Keston Medical Practice is shown on the current official site under Keston and Moorings Medical Practice. Use the official Keston and Moorings pages for live patient actions, and use CQC mainly for regulated-service and rating background.
What do you need from Keston Medical Practice today?
Use this quick route picker before calling. It helps you choose between Klinik, NHS App, phone, pharmacy, Croydon GP Hubs, NHS 111 and 999.
Choose the closest situation
This tool gives general signposting only. It is not medical diagnosis or emergency advice.
How to request an NHS GP appointment at Keston Medical Practice
The official appointments page says non-urgent issues should be routed carefully and an appointment may not always be necessary. It highlights Pharmacy First for some minor illnesses, Klinik for many appointment/admin routes, phone support for home visits where the online route cannot be used, and NHS 111/999 for urgent safety routes.
| Route | Best for | What to prepare | When not to use |
|---|---|---|---|
| Klinik online request | Many clinician, nurse, admin, medication query, blood-test/scan and cancellation routes shown by the practice. | Symptoms, duration, medication, urgency, availability, contact number and any recent tests or letters. | Do not use routine online routes for life-threatening symptoms. |
| Phone: 020 8660 8292 | Patients who cannot use online routes, need accessibility help, or need to discuss home visits on medical grounds. | Name, date of birth, phone number, address, problem summary and why online access is not possible. | Do not phone routine reception instead of 999 if symptoms are life-threatening. |
| NHS App / online services | Repeat prescriptions, records, some appointment visibility, test results and NHS account tasks. | NHS login, identity verification, nominated pharmacy and up-to-date contact details. | Do not assume every appointment type is directly bookable in the app. |
| Pharmacy First | Some minor illnesses where a pharmacy may advise or treat faster without a GP appointment. | Symptoms, age, allergies, pregnancy status where relevant and current medicines. | Use GP, NHS 111 or 999 if symptoms are severe, worsening or concerning. |
| NHS 111 / Croydon GP Hubs | Urgent non-emergency help when the practice is closed or no appointment is available. | Symptoms, timing, medication, conditions and current location. | Use 999 for emergencies. |
Home visit rule: the official appointments page says if you cannot use the online home-visit request and it is impossible for you to attend the surgery on medical grounds, phone 020 8660 8292, preferably before 11am. Home visits are for patients who are housebound because of illness or disability, not transport problems.
Good appointment request wording
Say what the problem is, when it started, whether it is worsening, what medicine you take, what you have already tried, and when you can take a call.
When not to wait
Do not wait for a routine GP reply for chest pain, stroke symptoms, severe breathing difficulty, collapse, overdose, severe bleeding or serious injury. Use 999.
Short call/script: “I am registered at Keston Medical Practice. I need help with _____. It started _____. It is getting better/worse. I take _____. I can take a call at _____. Please advise whether this should be Klinik, GP, nurse, pharmacist, NHS 111, Croydon GP Hub or emergency care.”
Keston Medical Practice opening hours
The official opening-hours page lists Keston Medical Practice as open Monday to Friday from 7am to 6:30pm. It also lists Saturday 9am to 5pm with a note to check which practice is holding these clinics, and Sunday closed. The page says the practice is closed on bank holidays.
| Day | Listed opening time | Patient tip |
|---|---|---|
| Monday | 7am to 6:30pm | Phone lines may be routed differently at lunch and after 6:30pm. |
| Tuesday | 7am to 6:30pm | Use Klinik where the task fits the online route. |
| Wednesday | 7am to 6:30pm | For test-result queries, use NHS App first where possible. |
| Thursday | 7am to 6:30pm | Check for staff-training closures before travelling. |
| Friday | 7am to 6:30pm | Order prescriptions early before weekends and bank holidays. |
| Saturday | 9am to 5pm, check which practice holds clinics | Do not assume your appointment is at Keston unless confirmed. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
Phone-routing note: the official opening page says urgent requests may still be referred to out-of-hours if outside core hours, and telephones are deferred to out-of-hours from 1pm to 2pm and after 6:30pm. It also says the surgery may occasionally close from 1:30pm to 3pm for staff training.
Register with Keston Medical Practice Purley
The NHS profile shows Keston Medical Practice is currently accepting new patients. The official registration page says the practice has a boundary, and patients outside the boundary may receive restricted services and no home visits if accepted as out-of-area patients.
Check boundary first
The official registration page says services are fully available if you live within the practice boundary. Out-of-area registration may be restricted.
Online registration
The official page asks users to complete a new patient registration form. It says registration may take up to 5 working days.
Temporary registration
The official page says students home for holidays or visitors staying locally who need care should phone the surgery on 020 8660 8292.
| Prepare this | Why it helps | Practical tip |
|---|---|---|
| Current address | The practice boundary and out-of-area suitability depend on where you live. | Use your current Purley/Croydon address, not a previous address. |
| NHS number if known | Helps match your NHS record correctly. | Find it on prescriptions, NHS letters or the NHS number finder. |
| Previous GP details | Helps transfer your records safely. | Include surgery name and town if you know them. |
| Medication and allergies | Important while records transfer and for repeat prescriptions. | Do not wait until you have run out of medicine. |
| Out-of-area needs | The practice may assess whether out-of-area care is clinically practical. | Be ready to attend the practice if face-to-face care is needed. |
Named GP note: the registration page says patients are registered with a named GP who has lead responsibility for coordinating care, but this does not stop you from seeing other GPs in the practice.
Repeat prescriptions, NHS App and pharmacy help
The official prescriptions page says repeat prescriptions should be ordered through the NHS App/NHS online, a nominated pharmacy or in person at reception. It says repeat prescription requests cannot be accepted over the telephone because verbal communication can cause medicine-name errors.
NHS App / NHS online
Use the NHS App or NHS online for repeat prescriptions where your medicines are visible. Check your nominated pharmacy before submitting the request.
Pharmacy route
The official page asks patients to use their nominated pharmacist to order repeat prescriptions where appropriate.
Klinik for acute medication
For acute medication requests or medication queries, the official prescription page directs patients to Klinik.
Processing time: the official prescription page says to allow at least two full working days for a prescription to be processed. Do not leave regular medication until the last day, especially before weekends or bank holidays.
This official NHS video explains repeat prescription requests in the NHS App. It is general NHS App guidance, not a Keston-specific rule. Always follow the official Keston and Moorings prescription page for local instructions.
Test results, fit notes and medical records
Test results
The official test-results page says results are usually received electronically and must be reviewed by a doctor before they are relayed to you.
It says to use the NHS App for recent test-result queries, or Klinik if you do not have NHS App access.
Fit note / sick note
The official contact and appointment pages explain that you need a fit note if you have been ill for more than 7 days in a row and have taken sick leave, including weekends and bank holidays.
NHS App records
The official NHS App page says patients can use the app to view medical records, order repeat prescriptions, book or cancel appointments where supported, and check symptoms.
Privacy reminder: the official test-results page says the practice will only release test results to the person they relate to unless permission has been given or the person is not capable of understanding the results.
NHS 111, Croydon GP Hubs and 999 near Keston Medical Practice
Routine GP routes are not emergency services. Use the safest route based on symptom severity, timing and whether the practice is open.
Call 999 now
Use 999 for life-threatening symptoms such as chest pain, severe breathing problems, stroke signs, collapse, severe bleeding, severe burns, overdose or serious injury.
Use NHS 111
Use NHS 111 online or call 111 if you need urgent medical help and are not sure what to do, especially when the practice is closed.
Croydon GP Hubs
The official practice site says Croydon GP Hubs can help when you need to see a GP but cannot get an appointment. It says to call NHS 111 before going.
Do not wait for a GP reply if someone may be seriously ill or injured. Call 999 or seek emergency help immediately.
Keston Medical Practice map: Purley War Memorial Hospital, 856 Brighton Road CR8 2YL
Use the full official address when travelling: Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey, CR8 2YL. The official contact page says parking is available within the hospital, but there is a charge and the parking facility is managed by the Trust, not the practice.
Parking
The official contact page says parking is available within the hospital and that there is a charge. Check signage and hospital parking rules before leaving your car.
Accessibility
CQC notes the building is fully accessible. The practice disability policy says there is wheelchair access, flat front entrance, automatic double doors and a loop induction system at reception.
Local travel tip
Purley town centre and Brighton Road can be busy. Leave extra time if you need parking, reception help, pharmacy access or a hospital-based service in the same building.
Common Keston Medical Practice mistakes to avoid
Using old Keston House details
Use the current Purley War Memorial Hospital, 856 Brighton Road address, not old archived locations.
Leaving prescriptions too late
The prescription page says to allow at least two full working days for processing.
Trying to order repeats by phone
The official prescription page says repeat prescription requests cannot be accepted by telephone.
Calling without clear symptoms
Prepare symptom, duration, medication, urgency and callback availability before contacting the practice.
Assuming Saturday clinic site
The opening page says Saturday clinics run 9am to 5pm but to check which practice is holding the clinic.
Using GP routes for emergencies
Use 999 for life-threatening symptoms and NHS 111 for urgent non-emergency help.
Not checking parking charges
The contact page says hospital parking is available but charged and managed by the Trust.
Assuming out-of-area registration is full access
The registration page says out-of-area patients may receive restricted services and no home visits.
Not cancelling appointments
The appointment page asks patients to give as much notice as possible and at least 30 minutes before appointment time where possible.
Official Keston Medical Practice links
Use these official sources for live appointment, registration, prescription, contact and urgent-care instructions.
Practice website
Current practice homepage for Keston and Moorings Medical Practice, registration, appointments, prescriptions and patient notices.
Open Practice WebsiteAppointments page
Klinik routes, Pharmacy First, nurse requests, home visits, cancellation and urgent-care signposting.
Open Appointments PageContact page
Address, phone number, parking, contact online through Klinik and out-of-hours guidance.
Open Contact PageOpening hours
Keston and Moorings opening times, bank-holiday note, Saturday clinic note and telephone routing details.
Open Opening HoursPrescriptions
NHS App, nominated pharmacy, in-person request and medication-query guidance.
Open Prescription PageTest results
NHS App and Klinik routes for recent test-result queries, plus confidentiality guidance.
Open Test Results PageRegistration
Boundary, out-of-area registration, temporary registration and named-GP information.
Open Registration PageCQC profile
CQC rating, provider details, regulated activities and inspection history.
Open CQC RecordNHS App
Official NHS App information for prescriptions, records, appointment visibility and NHS login.
Open NHS App PagePeople also search: Keston Medical Practice appointments, opening hours, phone number and registration
Deep dive into Keston appointments
Keston patients should start with the official appointments page and use Klinik for many routine clinician, nurse, admin and cancellation routes. Use phone support if you cannot access online routes.
Deep dive into opening hours
The official opening page lists Keston as Monday to Friday 7am to 6:30pm, Saturday clinics 9am to 5pm with a site-check note, and Sunday closed.
Deep dive into phone access
The official phone number is 020 8660 8292. Before calling, know whether your issue is appointment, prescription, home visit, test result, admin, NHS 111 or emergency care.
Deep dive into registration
The NHS profile says accepting new patients. The official registration page explains boundary, out-of-area and temporary registration rules.
Deep dive into prescriptions
Use NHS App, NHS online, nominated pharmacy or in-person route. Do not request repeat prescriptions by phone because the official page says telephone requests are not accepted.
Deep dive into CQC
CQC lists Keston Medical Practice as Overall: Good and run by Bourne Health Partnership. Use CQC for care-quality background and current practice pages for live patient actions.
Keston Medical Practice Purley FAQ
Keston Medical Practice is at Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey, CR8 2YL.
The official Keston and Moorings contact page lists 020 8660 8292 as the phone number.
The official opening-hours page lists Keston Medical Practice as Monday to Friday 7am to 6:30pm, Saturday 9am to 5pm with a note to check which practice is holding clinics, and Sunday closed.
The NHS profile shows Keston Medical Practice is currently accepting new patients. Registration may still depend on boundary, suitability and practice checks.
The official appointments page directs many appointment and clinician requests through Klinik. You can also call 020 8660 8292 if you cannot use online routes or need help.
No. The official prescription page says repeat prescription requests cannot be accepted over the telephone. Use the NHS App, NHS online, your nominated pharmacy or in-person route where appropriate.
The official test-results page says to use the NHS App for recent test-result queries. If you do not have access, use Klinik. Results usually need doctor review before being shared.
The official contact page says parking is available within the hospital, but there is a charge and the facility is managed by the Trust, not the practice.
CQC lists Keston Medical Practice as Overall: Good. The CQC page also says it is provided and run by Bourne Health Partnership.
No. This is an independent MedicalGroupUK.org guide. It is not the official NHS, Keston and Moorings Medical Practice, Keston Medical Practice or CQC website. Always verify live details through official links.
Final patient summary
Keston Medical Practice is listed at Purley War Memorial Hospital, 856 Brighton Road, Purley CR8 2YL. The phone number is 020 8660 8292. NHS shows the practice is currently accepting new patients.
Safe route reminder
For routine GP help, use the official Klinik/NHS App/phone route. For urgent non-emergency help, use NHS 111 or Croydon GP Hubs as directed. For life-threatening symptoms, call 999.