Iridium GP Appointments, Phone Lines & Two-Site Access
Use this Iridium Medical Practice guide to quickly check the main site, Poolway branch, phone-line hours, urgent/routine appointment routes, online services, map directions, CQC status and what to do when the practice is closed.
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Iridium Medical Practice key details
Most useful patient point: Iridium has a main Stechford site and a Poolway branch. Before travelling, check whether your appointment is at 299 Bordesley Green East or Church Lane Health Centre.
Iridium Medical Practice main site vs Poolway branch
| Site | Address | Phone | Use this detail for |
|---|---|---|---|
| Iridium Medical Practice main site | 299 Bordesley Green East, Birmingham, B33 8TA | 0121 203 3000 | Main GP site, Saturday opening listed, extended access listed at main site only. |
| The Poolway Medical Centre branch | Church Lane Health Centre, 80 Church Lane, Kitts Green, Birmingham, B33 9EN | 0121 785 0795 | Branch practice. Check appointment confirmation before going there. |
Check your appointment text
Look for the exact site name. Iridium and Poolway are not the same address.
Use the right phone line
Main site and branch have different listed phone numbers. Use the one matching your site or official instruction.
Extended access note
The contact page says extended access is offered weekdays and Saturday at the main site only.
Iridium Medical Practice appointment routes that matter
| Need | Best official route | What to prepare |
|---|---|---|
| Urgent appointment today or tomorrow | Phone 0121 203 3000 Monday–Friday 8am–6:30pm or visit reception Monday–Friday 8am–6pm. | Symptoms, when it started, what changed, medicines, age/vulnerability, and best callback number. |
| Routine appointment within 7 days | Phone 0121 203 3000, visit reception, or use NHS account for supported screening/vaccination bookings. | One clear issue, how long it has been happening, and whether you need GP, nurse or another clinician. |
| Cancel or change appointment | NHS account, phone 0121 203 3000, or reply CANCEL to appointment reminder text message. | Cancel early so the slot can be offered to another patient. |
| Admin, test results or prescription query | Use Reception and Enquiries / online services where available. | Exact request, medicine/test/referral name, and whether it is urgent. |
Practical tip: do not call with only “I need an appointment.” Iridium’s appointment page says the team will ask what you need help with so they can choose the most suitable doctor, nurse or health professional.
Iridium Medical Practice phone hours: avoid the closed windows
| Day | Telephone line hours listed | Useful patient note |
|---|---|---|
| Monday | 8am–12 midday, then 2pm–6pm | Avoid the midday closure if your issue can wait until the afternoon line opens. |
| Tuesday | 8am–12 midday, then 2pm–6pm | Prepare details before phoning so the call is shorter. |
| Wednesday | 8am–12 midday, then closed | Wednesday afternoon phone line is listed as closed. |
| Thursday | 8am–12 midday, then 2pm–6pm | Use online services where suitable to avoid phone pressure. |
| Friday | 8am–12 midday, then 2pm–6pm | Act early before the weekend if your issue may worsen. |
| Saturday | 9am–1pm | Main site is listed as open Saturday 9am–1pm; confirm before travelling. |
Short request script for Iridium reception
Video: how online GP requests usually work
Why this video is included: Iridium’s website points patients toward online contact for admin queries. This Accurx video is not Iridium-specific, but it helps users understand the style of online GP request systems before using the official practice links.
Do not use online forms for emergencies. If symptoms may be life-threatening, call 999. For urgent but non-life-threatening help when the practice is closed, use NHS 111.
Iridium help finder: GP, online service, NHS 111 or 999?
Choose the closest situation
This is general signposting only, not medical advice.
Iridium Medical Practice map: 299 Bordesley Green East, Birmingham B33 8TA
Main site postcode
Use B33 8TA for the Stechford / Bordesley Green East main site.
Branch site warning
Poolway branch is at Church Lane Health Centre, B33 9EN. Do not use the main-site map if your appointment says Poolway.
Arrive with buffer time
Bordesley Green East and Stechford traffic can be busy. Leave extra time for parking, reception and check-in.
Registering with Iridium Medical Practice
Use official NHS or practice route
The NHS profile provides registration links and GP profile details. Use official pages before submitting personal information.
Have ready
- Full name and current Birmingham address
- Date of birth and contact number
- Previous GP if known
- NHS number if you have it
- Current medicines, allergies and long-term conditions
Before registering: check catchment and site details. A practice can have multiple locations, but your registration and appointments may be tied to specific local arrangements.
Common Iridium patient mistakes to avoid
Calling during closed phone windows
Phone lines close over midday and Wednesday afternoon is listed as closed.
Going to the wrong site
Check main site vs Poolway branch before travelling.
Giving vague symptoms
Say what, when, severity, medication, red flags and best callback number.
Waiting until Friday evening
If symptoms may worsen, act earlier or use NHS 111 if urgent.
Using GP contact for emergencies
Call 999 for life-threatening symptoms. Do not wait for a GP response.
Not cancelling appointments
Use NHS account, phone or reply CANCEL to the reminder text where available.
Official Iridium Medical Practice links
Practice website
Use for appointment, online service, contact and practice updates.
Open Practice WebsiteSource check
Always verify live phone, opening, appointment and branch details through official pages.
Back to Quick FactsIridium Medical Practice FAQ
Iridium Medical Practice main site is at 299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TA.
The main phone number listed by the practice and CQC is 0121 203 3000.
Yes. The Poolway Medical Centre branch is listed at Church Lane Health Centre, 80 Church Lane, Kitts Green, Birmingham, B33 9EN.
The practice contact page lists Poolway Medical Centre branch phone number as 0121 785 0795.
The appointment page says urgent appointments for today or tomorrow can be requested by phoning 0121 203 3000 Monday to Friday from 8am to 6:30pm or by visiting reception from 8am to 6pm.
Routine appointments in the next 7 days can be requested by phone, at reception, or through your NHS account for supported screening tests or vaccinations.
The contact page lists phone lines as open Monday, Tuesday, Thursday and Friday 8am–12 midday and 2pm–6pm, Wednesday 8am–12 midday only, and Saturday 9am–1pm.
The main site opening hours list Saturday 9am to 1pm. The Poolway branch is listed as closed Saturday. Always confirm before travelling.
The current CQC profile shows Iridium Medical Practice with an overall rating of Requires improvement.
The appointment page says you can cancel through your NHS account, by phoning 0121 203 3000 Monday to Friday from 8am to 6:30pm, or by replying CANCEL to your appointment reminder text message.
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 for life-threatening symptoms or serious injury.
Follow your appointment confirmation. The main site is on Bordesley Green East and the branch is Poolway Medical Centre at Church Lane Health Centre.
Before you rely on this page
MedicalGroupUK.org is independent. It is not part of Iridium Medical Practice, NHS England or CQC. Always verify current appointment, phone, registration, branch and urgent-care details through official sources.
Iridium key details
Main site: 299 Bordesley Green East, Birmingham B33 8TA. Main phone: 0121 203 3000. Branch: Poolway Medical Centre, B33 9EN. CQC: Requires improvement.
Safe-use reminder: use official Iridium appointment routes for routine or urgent GP requests, NHS 111 for urgent non-emergency help when the practice is closed, and 999 for life-threatening emergencies.