Gilmore Medical Practice: appointments, hours, prescriptions and NHS help
Trying to contact Gilmore Medical Practice at Tollcross Health Centre? This guide gives you the practical route first: phone timing, same-day appointments, routine bookings, opening hours, prescriptions, registration, fit notes, parking, records, NHS 24, Pharmacy First Scotland and what to do when the surgery is closed.
Gilmore Medical Practice quick answer
Gilmore Medical Practice is an NHS GP surgery at Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. The listed phone number is 0131 536 9800. The practice website lists normal opening hours as Monday to Friday, 8:00am to 6:00pm, with Saturday and Sunday closed.
Main contact details
What most patients need
- Need help today? Phone early after 8am for same-day appointment options.
- Not urgent? Avoid the 8am rush and call later in the morning if your problem can wait.
- Need medicine? Use the repeat prescription online form and allow enough working days.
- Practice closed? Use NHS 24 on 111 for urgent non-emergency help in Scotland.
Which NHS route should you use?
Many patients search for “Gilmore Medical Practice appointments”, “Gilmore Medical Practice phone number”, “GP near Tollcross Edinburgh” or “NHS 111 Scotland” because they are not sure whether to phone the GP, go to a pharmacy, call 111 or use 999. Use the safest route below.
999
Use 999 for life-threatening symptoms such as chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, serious allergic reaction, severe injury or someone not responding.
NHS 24 on 111
Use NHS 24 on 111 in Scotland if you think you need A&E but it is not life or limb threatening, you need urgent care and the GP/pharmacy/dentist is closed, or you need mental health distress support.
Gilmore Medical Practice
Use the GP for ongoing symptoms, same-day GP concerns, long-term condition reviews, medication reviews, test results, fit notes, referrals, mental health, contraception and routine health problems.
Pharmacy First Scotland
Use a community pharmacy for minor illnesses, medicine advice, prescription collection questions and Pharmacy First Scotland conditions. You usually do not need an appointment.
Gilmore Medical Practice opening hours
The practice website and NHS 24 service listing show normal weekday opening from 8:00am to 6:00pm. Weekend access is listed as closed. Always check the official practice website before travelling because bank holidays, staff training, building works and local NHS updates can change access.
| Day | Listed opening time | Patient note |
|---|---|---|
| Monday | 8:00am to 6:00pm | Call early after 8am for same-day appointment requests. |
| Tuesday | 8:00am to 6:00pm | Good day for routine booking, prescription follow-up and admin questions. |
| Wednesday | 8:00am to 6:00pm | Use for test result queries, fit note questions and planned care follow-up. |
| Thursday | 8:00am to 6:00pm | Plan repeat medicine early if you need it before the weekend. |
| Friday | 8:00am to 6:00pm | Do not leave urgent prescription, fit note or worsening-symptom questions until late afternoon. |
| Saturday | Closed | Use NHS 24 on 111 for urgent non-emergency help when the surgery is closed. |
| Sunday | Closed | Use 999 for emergencies, NHS 24 on 111 for urgent advice, or pharmacy for minor illness. |
How to book a Gilmore Medical Practice appointment
The official appointments page says Gilmore aims to offer a choice between face-to-face and telephone appointments. Most appointments are same-day appointments, with some pre-arranged appointments bookable up to three weeks ahead, subject to availability.
Phone as early as possible after 8am for same-day help
Same-day appointments are reserved for urgent and routine problems where the practice can offer a slot on the day you phone. You may not be able to choose your preferred doctor, and available times may be limited.
Say whether you prefer face-to-face or telephone
The practice says patients can choose whether the same-day appointment is face-to-face or by telephone. If you cannot safely attend in person, say this clearly. If you need to be examined, the practice may advise face-to-face care.
Tell reception the brief reason
Reception staff may ask for a short indication of the problem so you can be routed to the right person. This may be a GP, trainee GP, practice nurse or Advanced Nurse Practitioner.
Use book-ahead appointments for planned care
Book-ahead appointments can help if you need a specific doctor, a follow-up review, a planned medication discussion, contraception review, chronic condition review or non-urgent issue.
Ask about extended-hours appointments if work makes access difficult
Gilmore says a small number of early morning or late evening appointments may be available on selected days for working patients who cannot attend during normal surgery hours.
Home visits, late arrival and cancelling appointments
Home visits
If you are unable to come to the surgery and think you need a doctor to visit you at home, the practice asks you to contact the surgery by 10am.
Arrive on time
The practice says if you are late, the doctor may not be able to see you. Allow extra travel time, especially around Tollcross, parking changes and bad weather.
Cancel early
If you cannot attend, phone reception as soon as possible so the appointment can be offered to another patient. Repeated missed appointments can risk removal from the practice list.
Gilmore Medical Practice repeat prescriptions
The most practical prescription rule is: order early and use the correct route. Gilmore’s repeat prescription page says the most efficient way is the online form, with all required sections completed. It also says phone requests are only accepted in exceptional circumstances, if urgent.
How to request repeat medicine
- Use the online repeat prescription form on the practice website.
- Complete every required section marked with an asterisk.
- Use the right-hand side of your previous prescription if submitting in writing.
- Nominate the pharmacy where you want the prescription sent.
- Only order medicines that are due and listed on your repeat request form.
How long does it take?
The current top guidance on the practice prescription page says prescriptions will be ready 5 working days after requested, and requests made after 12pm will be looked at the following day.
Because older terms on the same form mention a shorter timing, follow the latest visible practice notice and order early before weekends, public holidays or travel.
| Situation | Best route | Practical note |
|---|---|---|
| Routine repeat medicine | Online form or written request | Order only when due and complete all required details. |
| Medicine running low soon | Submit request early and nominate pharmacy | Do not wait until your last tablets, especially before weekends or holidays. |
| Urgent medicine when GP is closed | NHS 24 on 111 or pharmacy advice | Say exactly what medicine, dose and how many doses remain. |
| Medication review overdue | Contact practice for review | The practice may ask you to make an appointment before issuing more medicine. |
| Travelling or temporarily out of area | Plan supply before travel | The practice says they only send prescriptions to pharmacies within the local area. |
How to register with Gilmore Medical Practice
Gilmore says new patients should first check that they live within the practice boundary. The practice also says it can only register certain patients depending on NHS agreement and current list capacity, so check criteria before completing forms.
Check the practice boundary first
Most GP practices register patients who live inside a local area. Use the practice boundary information or call reception if your address is close to the edge of the area.
Check whether you meet the registration criteria
The practice says it has an agreement with the NHS to register patients newly moving into the practice area without a local GP, or patients already in the area who do not currently have a GP. If unsure, phone first.
Prepare the forms and documents
Gilmore asks new patients to print and complete both linked registration forms and bring proof of address and photographic identification to reception between 10am and 4pm, Monday to Friday.
Know your Scotland registration rights
NHS Inform says you should not be delayed or refused GP registration in Scotland if you cannot provide identification or proof of address. If you have difficulty registering, ask the practice what alternative route is available.
Sick notes, fit notes and work letters
If you have been off sick for seven days or less, you usually use self-certification rather than asking the GP for a fit note. Gilmore’s fit note page says you only need a doctor’s note if you are unable to work and have been ill for longer than seven calendar days.
Off sick 7 days or less
Use self-certification. Your employer should not normally ask for medical evidence for the first seven days, although some private/employer letters may involve a charge.
More than 7 days
Use the Gilmore sick/fit note request route. Give clear dates, symptoms, work impact and whether this is your first note or an extension.
Hospital-related absence
If your absence followed hospital treatment, ask the hospital team whether they should provide a note, discharge summary or work guidance.
Services patients often search for at Gilmore Medical Practice
Exact services can change by staffing, appointment type, NHS Lothian pathways and clinical need. The list below covers common reasons patients search for Gilmore Medical Practice online.
| Patient need | Likely route | Useful practical detail |
|---|---|---|
| Same-day GP help | Phone early after 8am | Be ready for face-to-face or telephone appointment options. |
| Routine GP review | Book-ahead appointment | Ask if you need a specific doctor or longer appointment. |
| Nurse appointment | Reception route | Useful for contraception reviews, blood tests if requested, chronic disease checks and other nurse-led care. |
| Pregnancy / midwife | Self-refer route listed by practice | The patient information page lists midwife self-referral by phone during office hours. |
| Physiotherapy / podiatry | Self-referral where available | New-patient information says some services can be self-referred without a GP referral. |
| Private letters / reports | Non-NHS services route | These are not always covered by the NHS and may carry a fee. |
| Medical records | Practice Manager / records request | Be specific about date range and record type instead of requesting the entire record if unnecessary. |
Parking, disabled access, language support and visiting the practice
Gilmore Medical Practice is based at Tollcross Health Centre in central Edinburgh. Travel and parking can be stressful around city-centre appointments, so check the official practice notices before leaving.
Parking
The practice parking page says there is a free patient car park, but building-works notices have affected parking availability. It also warns patients to register their vehicle registration on the reception touchscreen to avoid a parking ticket.
Disabled access
The practice about page says there is disabled access to consultation rooms, a designated parking bay near the surgery entrance, a ramp and disabled toilet facilities.
People Also Search For: Real user questions covered
These are not keyword-stuffed phrases. Each search reflects a different patient problem, so each answer is different.
“Gilmore Medical Practice appointment”
The main intent is not just the phone number. The user wants to know when to call, whether same-day appointments exist, whether telephone appointments are offered, and what to say to reception. The practical answer is: call early after 8am for same-day help, be ready for phone or face-to-face, and give a brief reason so reception can route the request.
“Gilmore Medical Practice opening times”
The user is likely planning a call or visit. Normal listed hours are Monday to Friday, 8am to 6pm, closed weekends. The practical answer also includes checking bank-holiday closures and not leaving urgent prescription or fit note issues until late Friday.
“Gilmore Medical Practice repeat prescriptions”
The user needs medicine without delay. The practical answer is to use the official online repeat prescription form, complete all required fields, nominate a pharmacy, order only when due, and allow the current processing timescale before travel or weekends.
“Gilmore Medical Practice registration”
The user wants to join the practice. The practical answer is to check the practice boundary first, phone if unsure about criteria, prepare the requested forms, and understand that NHS Inform says lack of ID or proof of address should not delay or block GP registration in Scotland.
“Gilmore Medical Practice parking”
The user is probably travelling to the surgery. The practical answer is to check live parking notices before leaving, allow extra time around Tollcross, use disabled bays only when eligible during restricted periods, and register your vehicle at reception if the practice requires it.
“NHS 111 Scotland when GP closed”
The user needs help but may not need 999. In Scotland, phone NHS 24 on 111 if you need urgent care when the GP, pharmacy or dental practice is closed, or if you think you need A&E but it is not life or limb threatening.
What to do when Gilmore Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, severe allergic reaction, not responding. |
| Urgent but not life-threatening | NHS 24 on 111 | You need urgent advice and the GP/pharmacy/dentist is closed, or you think A&E may be needed but it is not life or limb threatening. |
| Minor illness | NHS Pharmacy First Scotland | Coughs, colds, sore throat, minor skin issues, cystitis advice, medicine advice and pharmacy-supported minor illness care. |
| Mental health distress | NHS 24 on 111 or emergency services if unsafe | If you feel at immediate risk, call 999. If urgent but not immediately life-threatening, phone 111 for support. |
| Urgent repeat medicine | Pharmacy or NHS 24 on 111 | Say the medicine name, dose, pharmacy and how many doses remain. |
Scotland-specific official guidance is available on the official NHS 24 page about when to phone 111 and the official NHS Pharmacy First Scotland page.
Official links and source check
Use these official sources for final verification before calling, travelling, ordering medicine or relying on a process. Opening hours, parking, forms, building works and NHS pathways can change.
Gilmore Medical Practice map and directions
Address for maps, taxis and letters: Gilmore Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. Confirm your appointment time before leaving and allow extra time for parking, roadworks or city-centre traffic.
Gilmore Medical Practice FAQs
What is Gilmore Medical Practice’s phone number?
The listed phone number for Gilmore Medical Practice is 0131 536 9800. Use this for appointments, reception questions, registration support, prescription process questions and general practice queries. For emergencies, call 999 instead.
Where is Gilmore Medical Practice located?
Gilmore Medical Practice is located at Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. Use the full address in maps or when arranging a taxi.
What are Gilmore Medical Practice opening hours?
The practice lists normal opening hours as Monday to Friday, 8:00am to 6:00pm. Saturday and Sunday are listed as closed. Always check the official practice website for bank holidays, building works and temporary changes.
How do I book an appointment at Gilmore Medical Practice?
Phone as early as possible after 8am for same-day appointments. The practice offers a choice of face-to-face and telephone appointments where appropriate, with some book-ahead appointments available up to three weeks in advance, subject to availability.
Can I request a home visit from Gilmore Medical Practice?
If you are unable to come to the surgery and think you need a doctor to visit at home, the practice asks you to contact the surgery by 10am. If symptoms are life-threatening, call 999.
How long do repeat prescriptions take at Gilmore Medical Practice?
The current top notice on the repeat prescription page says prescriptions will be ready 5 working days after requested, and requests made after 12pm will be looked at the following day. Order early before weekends, holidays or travel.
Can I order repeat prescriptions by phone?
The practice says phone repeat prescription requests are only accepted in exceptional circumstances, if urgent. The most efficient route is the official online repeat prescription form or written request.
How do I register with Gilmore Medical Practice?
First check that you live within the practice boundary and meet current registration criteria. The practice asks patients to complete both registration forms and bring documents to reception between 10am and 4pm, Monday to Friday. NHS Inform says registration should not be delayed or refused solely because you cannot provide ID or proof of address.
What should I do when Gilmore Medical Practice is closed?
If it is life-threatening, call 999. If it is urgent but not life-threatening in Scotland, phone NHS 24 on 111. For minor illness and medicine advice, consider NHS Pharmacy First Scotland through a community pharmacy.
Does Gilmore Medical Practice have parking?
The practice parking page says there is a free patient car park, but building works and limited-space notices can affect access. Check the official parking page before travelling and register your vehicle at reception if required.
Independent patient guide. This page is not the official NHS website, not Gilmore Medical Practice, and not medical advice. Always use official NHS or practice sources for final instructions, and use 999 for emergencies.