Fairhill GP Total Triage, Branch Hours & Patient Access Guide
Use this independent Fairhill Medical Practice guide to find the right branch, appointment route, total triage rules, phone number, registration link, prescriptions route, urgent-care option and map before you call or travel.
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Fairhill Medical Practice key details
Fairhill Medical Practice is an NHS GP practice in Kingston upon Thames with three public branch routes: Kingston Hill Branch, Fairfield Branch, and Kingston University Grove Crescent Branch for Kingston University students during term time. The NHS profile for the main Kingston Hill surgery shows the practice is currently accepting new patients.
Main NHS / CQC address
81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX. This is the main NHS and CQC-listed Fairhill Medical Practice site.
Main phone
020 8546 1407 for Kingston Hill Branch. Fairfield and Kingston University have separate numbers, listed below.
Appointment system
GP appointment requests use total triage. Submit one focused triage request per patient per day through NHS App or Accurx.
New patients
The NHS profile says the main surgery is accepting new patients. Fairhill also states it has an open list.
Most important patient detail: Instead of phoning reception to book a GP appointment, Fairhill asks patients to complete a short online triage form. If you cannot complete it online, the practice may help, but completing it at home protects privacy and reduces waiting time.
What do you need from Fairhill Medical Practice today?
Use this quick route picker before calling. It helps you choose between Accurx total triage, branch phone lines, registration forms, NHS App, pharmacy, NHS 111 or 999.
Choose the closest situation
This tool gives general signposting only. It is not medical diagnosis or emergency advice.
How to request an NHS GP appointment at Fairhill Medical Practice
Fairhill’s appointment page says GP appointment requests should be submitted through a total triage form between 6am and 6:30pm, Monday to Friday. You can use your NHS account/NHS App or the Fairhill Accurx patient-initiated triage link.
| Route | Best for | What to prepare | When not to use |
|---|---|---|---|
| NHS App / NHS account | Registered patients who can submit a medical or admin request online. | One issue, symptoms, duration, medication, photos if clinically appropriate, and callback availability. | Do not use routine triage for life-threatening symptoms. |
| Accurx total triage link | Medical or admin requests when you can complete the form yourself. | Clear explanation. Avoid vague wording like “need doctor” or “mental health playing up.” | Do not submit multiple issues in one form. |
| Branch phone line | Patients who cannot complete online forms or need non-GP clinician booking. | Correct branch, name, date of birth, symptoms, issue type and access needs. | Do not call after submitting a triage request unless the practice has not responded within one working day. |
| Other in-house clinicians | Pharmacist, nurse, first contact physiotherapist, dietician, lifestyle coach or social prescriber. | Reason for appointment and clinician type if you know it. | If the issue may be emergency, use 999 or NHS 111. |
| Extended access | Minor illnesses and injuries that can be treated outside standard GP hours. | Symptoms, medication, allergies and whether it is Friday evening or Saturday access. | Do not use as a replacement for 999 emergency care. |
Fairhill one-issue rule: complete only one triage form per patient per day and focus on one specific problem. Fairhill says this helps provide faster and safer care.
What happens after you submit the triage form?
The practice says a doctor reviews your request within one working day. You may receive a same-day, next-day or later face-to-face appointment link, a phone discussion if suitable, in-house clinician support, signposting or self-care advice.
What if you hear nothing?
Fairhill says if you have not heard back within one working day, contact the surgery. If your condition worsens or becomes urgent at any time, use NHS 111 immediately.
Photo warning: Fairhill says photos can help for some medical requests, but patients should not send photos of intimate areas.
Fairhill Medical Practice branches, phone numbers and opening hours
Fairhill has three public branch routes. Always check your appointment text or registration branch before travelling, because Kingston Hill, Fairfield and Kingston University Grove Crescent have different addresses, numbers and hours.
| Branch | Address | Phone | Listed weekday hours | Best for |
|---|---|---|---|---|
| Kingston Hill Branch | 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX | 020 8546 1407 | Monday–Friday, 8:00am–6:30pm | Main NHS/CQC-listed Fairhill site. |
| Fairfield Branch | 14 Fairfield South, Kingston upon Thames, Surrey, KT1 2UJ | 020 8546 1771 | Monday–Friday, 7:30am–6:30pm | Patients registered or attending Fairfield. |
| Kingston University Grove Crescent Branch | Kingston University Health Centre, Grove Crescent, Kingston upon Thames, Surrey, KT1 2DD | 020 8417 2204 | Monday–Friday, 8:00am–5:30pm | Kingston University students, term time only. |
Branch warning: do not search only “Fairhill Medical Practice” and travel to the first map result. Confirm whether your appointment, registration or prescription query belongs to Kingston Hill, Fairfield or Kingston University Grove Crescent.
Register with Fairhill Medical Practice
The NHS profile says Fairhill Medical Practice is currently accepting new patients at the main Kingston Hill surgery. Fairhill’s own registration page says it has an open list and welcomes registration requests from all patients, even if outside the catchment area.
Kingston Hill registration
Use the NHS GP registration form for practice code H84020 if Kingston Hill is your registration branch.
Kingston Hill FormFairfield registration
Use the NHS GP registration form for practice code H84020001 if Fairfield is your registration branch.
Fairfield FormKingston University students
Fairhill says Kingston University students should use the Kingston University branch option, practice code H84020002.
University Student FormWhat to prepare before registering
- Full name and current address
- Date of birth and contact number
- NHS number if known
- Previous GP details if available
- Current medicines, allergies and long-term conditions
- Kingston University details if using the student branch
Outside catchment warning
Fairhill says it will still accept patients outside the catchment area, but those patients will not have home visits and any face-to-face appointments must be attended in person.
Repeat prescriptions, emergency medicines and pharmacy help
Fairhill’s prescription page says repeat prescriptions can be ordered through your NHS account/NHS App, through your nominated pharmacy, or by emailing the practice. It says prescription requests are not taken over the phone.
NHS App / NHS account
Best first route if your repeat medicine appears in your NHS account. It can also help you manage appointments and records where enabled.
Nominated pharmacy
Fairhill says patients can speak to their nominated pharmacy. Some local pharmacies can help order and collect prescriptions.
72 working hours
The prescription page says prescriptions are ready for collection 72 working hours after the request is received.
Do not leave medication too late: Fairhill says only order a repeat prescription if you have less than 7 days of medication remaining. If you need emergency medication because you have run out or the surgery is closed, use NHS 111 emergency prescription advice.
Prescription request checklist
- Medicine name and strength
- How you take it
- How many days you have left
- Your nominated pharmacy
- Whether it is missing, urgent or a medication query
Medication review note
Fairhill says regular medicines must be reviewed and repeat prescriptions may not routinely be issued if patients are not reviewed. Ask the practice if you are due a blood test, blood pressure check or medication review.
Fairhill Medical Practice online services and NHS App
Fairhill says patients aged 13 or over can use NHS App online services for tasks such as appointments, repeat prescriptions, test results, non-urgent medical problems and viewing GP records where available.
Appointments
Use NHS App/NHS account routes for triage requests and managing appointments where available.
Prescriptions
Request repeat prescriptions and manage nominated pharmacy details where the service is enabled.
Records and results
View your GP record and test results where online access is active for your account.
This is general NHS App guidance linked from Fairhill’s registration/online services content. Always follow Fairhill’s official site for local triage rules and appointment instructions.
NHS 111, extended access and 999 near Fairhill Medical Practice
Fairhill says NHS 111 can help if you have an urgent medical problem and you are not sure what to do. Between 6:30pm and 8am on weekdays, weekends and bank holidays, use NHS 111 for urgent non-emergency advice. Use 999 for life-threatening emergencies.
Call 999 now
Use 999 for life-threatening symptoms such as chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, seizure not stopping or severe allergic reaction.
Use NHS 111
Use NHS 111 online or call 111 if you need urgent medical help and are not sure what to do, especially when Fairhill is closed.
Saturday appointments
Fairhill says Kingston Chambers offers Saturday on-the-day appointments at Kingston Health Centre from 9am to 5pm. Call 020 34058631 after 9am on Saturdays.
Do not wait for routine triage if someone may be seriously ill or injured. Call 999 or seek emergency care immediately.
Fairhill Medical Practice map: Kingston Hill Branch, 81 Kingston Hill KT2 7PX
This map is for the main NHS and CQC-listed Kingston Hill Branch. If your appointment is at Fairfield or Kingston University Grove Crescent, use the branch-specific address from your appointment message.
Use the correct postcode
Kingston Hill: KT2 7PX. Fairfield: KT1 2UJ. Kingston University Grove Crescent: KT1 2DD.
Disabled access
Fairhill says disabled access is available. If you struggle with stairs, tell reception when booking so you can be seen downstairs where possible.
Fairfield access
The official contact page says disabled access at Fairfield is situated at the rear of the building.
Common Fairhill Medical Practice mistakes to avoid
Going to the wrong branch
Check whether your appointment is at Kingston Hill, Fairfield or Kingston University Grove Crescent.
Calling instead of triage
For GP appointments, Fairhill expects online total triage through NHS App or Accurx.
Submitting multiple issues
Submit one focused issue per patient per day so the clinician can triage safely.
Calling after submission
Fairhill says not to call reception after submitting a total triage request unless you have not heard back within one working day.
Sending unclear requests
Vague requests like “need doctor” or “arm problem” can delay care. Include symptoms, timing and concern.
Ordering medication by phone
Fairhill says prescription requests are not taken over the phone. Use NHS App, pharmacy or email route.
Waiting until medicine runs out
Fairhill says prescriptions take 72 working hours. Plan before weekends, holidays and travel.
Using triage for emergencies
Use 999 for life-threatening symptoms and NHS 111 for urgent non-emergency help.
Ignoring mobility needs
Some appointments may be upstairs. Tell the surgery in advance if you need downstairs access.
Official Fairhill Medical Practice links
Use these official sources for live appointment, registration, prescription, contact, NHS and CQC details.
Official practice website
Homepage, important messages, branch details and patient routes.
Open Practice WebsiteAppointments page
Total triage, NHS App, Accurx, in-house clinician booking and extended access.
Open Appointments PageAccurx triage
Patient-initiated Fairhill triage form for medical and admin requests.
Open Triage FormRegistration page
Kingston Hill, Fairfield and Kingston University registration form links.
Open Registration PageRepeat prescriptions
NHS account, pharmacy, email route, 72-working-hour rule and medication review notes.
Open Prescription PageContact page
Branch addresses, phone numbers, travel notes and disabled access guidance.
Open Contact PageOnline services
NHS App, appointments, prescriptions, certificates, results and records.
Open Online ServicesNHS profile
NHS listing for Fairhill Medical Practice, main address and new-patient status.
Open NHS ProfilePeople also search: Fairhill Medical Practice appointments, hours, phone number and registration
Deep dive into Fairhill Medical Practice appointments
Fairhill uses total triage for GP requests. Use NHS App or Accurx between 6am and 6:30pm Monday to Friday, and keep the request to one issue.
Deep dive into Fairhill opening hours
Kingston Hill is listed Monday to Friday, 8am–6:30pm. Fairfield is listed Monday to Friday, 7:30am–6:30pm. Kingston University branch is term-time only and listed Monday to Friday, 8am–5:30pm.
Deep dive into Fairhill registration
Fairhill says it has an open list and welcomes registration requests from all patients, but outside-catchment patients will not receive home visits.
Deep dive into Fairhill prescriptions
Use NHS App, nominated pharmacy or email route. Prescriptions are not requested by phone and are listed as ready after 72 working hours.
Deep dive into Kingston University branch
The Grove Crescent branch is for Kingston University students during term time. Students should use the Kingston University registration option.
Deep dive into urgent vs routine GP care
Use Fairhill triage for routine GP issues, NHS 111 for urgent non-emergency help and 999 for life-threatening emergencies.
Fairhill Medical Practice FAQ
The main NHS and CQC-listed Fairhill Medical Practice address is 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX.
Kingston Hill Branch is 020 8546 1407, Fairfield Branch is 020 8546 1771, and Kingston University Grove Crescent Branch is 020 8417 2204.
The NHS profile shows Fairhill Medical Practice is currently accepting new patients, and the practice registration page says Fairhill has an open list.
Use your NHS account/NHS App or the Fairhill Accurx triage link between 6am and 6:30pm Monday to Friday. Submit one clear issue per patient per day.
Kingston Hill is listed Monday to Friday, 8am to 6:30pm. Fairfield is listed Monday to Friday, 7:30am to 6:30pm. Kingston University Grove Crescent is listed Monday to Friday, 8am to 5:30pm during university term time.
Yes. Fairhill provides a Kingston University registration option for Kingston University students, using the Kingston University Grove Crescent branch form.
Use your NHS account/NHS App, speak to your nominated pharmacy, or use the practice email route. Fairhill says prescription requests are not taken over the phone.
The official prescription page says prescriptions will be ready for collection 72 working hours after the order has been received.
The CQC profile for Fairhill Medical Practice shows an overall rating of Good for the Kingston Hill location.
No. This is an independent MedicalGroupUK.org guide. Always verify live appointment, registration, prescription and urgent-care details on the official practice, NHS and CQC websites.
Final patient summary
Fairhill Medical Practice has Kingston Hill, Fairfield and Kingston University Grove Crescent branch routes. For GP appointments, use NHS App or Accurx total triage between 6am and 6:30pm Monday to Friday.
Safe route reminder
For routine GP help, use Fairhill’s official online triage, NHS App or branch contact route. For urgent non-emergency help use NHS 111. For life-threatening symptoms call 999.