Caledonia Care Compass
If you searched for Caledonia Medical Practice, the helpful answer is not only the phone number. You need to know when to phone, which line to use, when the practice closes for training, how prescriptions work, and what the treatment room can handle.
This guide brings the official Caledonia Medical Practice details into one practical route map: appointments, prescriptions, treatment room, clinics, online services, registration, travel requests, emergency help and patient scripts.
What Do You Need from Caledonia Medical Practice Today?
Use this first. Caledonia has different routes for urgent health concerns, routine telephone appointments, prescriptions, treatment-room care, new registration, travel requests and comments.
Speak to a clinician
- Call reception on 01698 75 50 50.
- Urgent health concern: call between 8am and 6pm.
- You may receive callback from a GP, pharmacist or Advanced Nurse Practitioner.
Medication review
- If your prescription note says medication review, phone after 11am.
- Ask for a routine telephone appointment.
- Review may be with GP, nurse practitioner or practice nurse.
Repeat prescription
- Use local pharmacy, online service, box outside practice door, or prescription line.
- Prescription line: 01698 75 50 52.
- Line is listed Monday-Friday 8am-8pm, excluding public holidays.
Treatment room
- Treatment room phone: 01698 75 50 25.
- Open 8am-6pm.
- Phone booking system listed 09:00-16:30.
Register
- Practice area is listed as Cumbernauld Town only.
- Official page asks to register online using Google Chrome.
- Proof of address and photographic ID are requested by the practice page.
Closed or urgent?
- Out-of-hours: 111.
- Emergency: 999.
- Practice emergency-only period: between 5pm and 6pm.
Caledonia Medical Practice Phone, Address and Hours
| Need | Official detail | Patient tip |
|---|---|---|
| Address | Caledonia Medical Practice, Central Health Centre, North Carbrain Road, Cumbernauld, G67 1BJ | Use this exact address and postcode for map and travel planning. |
| Reception | 01698 75 50 50 / NHS 24 format: 01698 755 050 | Use for appointments, medical queries and registration help. |
| Prescription line | 01698 75 50 52 | Only for regular routine medication; not for ad hoc medicines you have not discussed with a GP. |
| Treatment room | 01698 75 50 25 | For treatment-room booking system and related treatment-room care. |
| enquiries.cm@lanarkshire.scot.nhs.uk | Do not use comments/email for urgent clinical issues unless the practice directs you. | |
| Normal hours | Monday-Friday 08:00-18:00; weekend closed. | The practice closes 12:30-13:30 for staff training. |
| Extended hours | Monday evening 17:30-19:30, ask at reception; varies with public holidays. | Ask reception before assuming extended-hours availability. |
| Out of hours | 111 | Use NHS 111 when the surgery is closed and your issue is urgent but not an emergency. |
Caledonia Appointment Guide
The official appointment page says all appointments are bookable on the day, with routine telephone appointments available each day. If a face-to-face examination is needed, the clinician arranges a suitable time.
Call the surgery for clinician access
If you need to speak to a clinician, phone 01698 75 50 50. The administration team will ask for details so you can be directed to the appropriate person.
For urgent health concerns
Phone between 8am and 6pm. The official page says you may get a callback from a GP, pharmacist or Advanced Nurse Practitioner.
Answer the callback
The official appointment page says to make sure you answer the call because the practice cannot continue to retry due to call volumes.
For face-to-face examination
If the clinician decides you need to be examined, they will arrange a suitable time for this.
After 5pm
The practice says it only deals with emergencies between 5pm and 6pm. Use NHS 111 out of hours and 999 for emergencies.
Repeat Prescriptions: Four Official Routes
Caledonia’s official prescription information gives four main ways to order routine repeat medication. It also warns not to use the prescription line for medicines you have not discussed with a GP, such as antibiotics.
| Route | Official detail | Prepare this |
|---|---|---|
| Local pharmacy | Register with your local pharmacy for repeat prescriptions. | Check pharmacy collection arrangements and medication names. |
| Online service | New users complete a simple registration form to receive a unique online passcode; available only from reception. | Each new user needs their own email address. Patients must be over 16 to register. |
| Prescription box | Place prescription request in the box outside the practice door. | Write medicine name, dose and identifying details clearly. |
| Prescription line | Call 01698 75 50 52, listed Monday-Friday 8am-8pm excluding public holidays. | Use only for regular routine medication. |
| Medication review | Patients on repeat medication may be asked to see a doctor, nurse practitioner or practice nurse at least once a year. | If told to book a medication review, phone after 11am for a routine telephone appointment. |
| Contraceptive or HRT treatment | The online services page says this requires an annual review and will not be issued via online prescription request service. | Contact the surgery. |
Online Services and Patient Services ID
The official online-services page says GP online services let patients access services via computer, mobile or tablet. The public item specifically listed is the ability to renew or order repeat prescriptions online.
Sign-up route
Call reception or ask about online services next time you visit the surgery.
Passcode
New users must complete a registration form to receive a unique online passcode, available only from reception.
Practice ID
The official prescription and online-services pages list Practice ID: 61339.
Treatment Room: Wounds, Dressings, Ear-Syringing and More
The official clinics page says the treatment room is run by qualified NHS Lanarkshire nurses. It is situated on the upper floor of the health centre and appointments are by referral from the GP or practice nurse.
What it handles
Wounds, dressings, ear-syringing and related treatment-room care are listed by the practice page.
Hours
The treatment room is listed as open 8am-6pm.
Booking phone
The phone booking system is listed 09:00-16:30 at 01698 755025.
Clinics and Services Listed by the Official Website
The Central Health Centre and practice pages list several services and clinic types. These details are included here so the user does not have to click first just to understand the basics.
| Area | Official detail | How to use it |
|---|---|---|
| Central Health Centre services | Physiotherapy, consultant-led clinics, dentist, smoking cessation clinic, podiatry, child health department and phlebotomy. | Contact the health centre directly with queries where relevant. |
| Practice nurse appointments | The practice has two practice nurses; their appointments are face-to-face and can be booked in advance. | Book through reception. |
| Telephone interpreters | Available if required. | Tell reception in advance if you require this service. |
| Ante-natal clinics | Tuesday and Thursday, run by NHS Lanarkshire midwives, currently held at Kildrum Health Centre. | Follow midwife/practice instructions for appointment location. |
| Child Health Surveillance | First visit at home by Health Visitor; GP sees the child between 6-10 weeks. | Wait for arranged child-health pathway or contact practice if unsure. |
| Family planning | All doctors give family-planning advice. | Phone reception for the appropriate appointment route. |
| Cervical smears | Carried out by the Practice Nurse. | Appointments can be booked with reception. |
| Health promotion clinics | Well Woman, Well Man and Chronic Disease Management clinics run by practice nurses. | Appointments can be made Monday-Friday 08:30-17:45 by phone. |
| Child vaccination clinic | Held in the Child Health Wing at Central Health Centre; appointment sent by post. | Check posted appointment details. |
Register with Caledonia Medical Practice
The official new-patients page says all practices in Cumbernauld are accepting new patient registrations and asks users to register online using Google Chrome.
Practice area
The practice area is listed as Cumbernauld Town only.
Who can register?
The page says if you live within the practice area and are not already registered with a GP practice in Cumbernauld, you are welcome to register.
Documents requested
The practice page asks for proof by recent utility bill and one form of photographic ID.
Forms
You need to complete a registration form and a health questionnaire while records arrive from your previous doctor.
New patient health check
All new patients are offered a health check with a member of the healthcare team.
Treatment start
Medical treatment is available from the date of registration.
Training Practice and Video Consent
Caledonia’s official homepage explains that it is an accredited training practice with NHS Education for Scotland. This matters because some patients may be offered appointments with GP Registrars.
GP Registrars
GP Registrars are fully qualified doctors completing specialist training to become GPs, usually with the practice for 6-12 month placements.
Supervisor
The homepage lists GP Educational Supervisor/Trainer: Dr Ross Paterson.
Video recording
Video recording is optional. If you do not wish to be recorded, the appointment proceeds as normal. Recordings are deleted after review and kept no more than three months.
Travel Requests and Travel Vaccinations
Travel vaccines
Contact the travel clinic at University Hospital Monklands for appropriate information.
Other travel-related medicine
If you need medication to delay your period or another travel-related request excluding travel vaccinations, contact the practice at least 4 weeks before travel.
Comments, Suggestions and Medical Queries
The contact page has a comments/suggestions form, but it includes an important warning that prevents wrong use.
Comments form
Use it only for comments about the practice and suggestions on how service can improve.
Not for medical matters
The official page says medical matters and official complaints cannot be dealt with via this form.
Medical query
If you have a medical query, telephone reception to make an appointment to see the appropriate person.
Caledonia Route Planner
Choose your task and get the correct next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Urgent health concern call
Hello, I’m registered with Caledonia Medical Practice. My main concern is ______. It started ______. It is worse today because ______. I take ______. My best callback number is ______.Medication review call
My repeat slip says I need a medication review. I am calling after 11am to ask for a routine telephone appointment. The medicine is ______ and my concern/question is ______.Prescription line note
Regular medication name: ______. Strength/dose: ______. Pharmacy: ______. I have ______ days left. I am not requesting new or ad hoc medication.Treatment room call
I was referred by the GP/practice nurse for ______. I need to book the treatment room. My name is ______ and best phone number is ______.Map: Caledonia Medical Practice Cumbernauld
Use this map for Central Health Centre, North Carbrain Road, Cumbernauld, G67 1BJ. Check opening notices before travelling.
Official Resources
Use these after reading the relevant section above. This guide explains the detail first; the official link is for action or verification.
Related MedicalGroupUK Guides
These related pages help readers compare NHS GP appointment and prescription workflows. Verify each practice’s own official site before acting.
Caledonia Medical Practice FAQs
Where is Caledonia Medical Practice?
Caledonia Medical Practice is at Central Health Centre, North Carbrain Road, Cumbernauld, G67 1BJ.
What is Caledonia Medical Practice’s phone number?
The practice website lists 01698 75 50 50. NHS 24 formats the reception number as 01698 755 050.
What is the prescription line number?
The prescription line is 01698 75 50 52.
What is the treatment room phone number?
The treatment room number is 01698 75 50 25 / 01698 755025.
What are Caledonia Medical Practice opening hours?
The official opening page and NHS 24 list Monday to Friday 08:00-18:00, weekend closed.
Is the surgery closed at lunch?
Yes. The official opening page says the surgery is closed between 12:30 and 13:30 for staff training.
Does Caledonia offer extended hours?
The official opening page says extended hours are offered on a Monday evening from 17:30 to 19:30, ask at reception, and this varies with public holidays.
How do I make an appointment?
Call the surgery on 01698 75 50 50. The official appointments page says appointments are bookable on the day and routine telephone appointments are available each day.
What should I do for an urgent health concern?
Call the practice between 8am and 6pm. You will need to provide details to the administration team and may receive a callback from a GP, pharmacist or Advanced Nurse Practitioner.
Will I always get a face-to-face appointment?
The official page says if you need a face-to-face examination, the clinician will arrange a suitable time.
Why should I answer the callback?
The official appointment page says patients should answer the call because the practice cannot continue to retry due to call volumes.
What happens between 5pm and 6pm?
The practice says it only deals with emergencies between 5pm and 6pm.
How do I order repeat prescriptions?
You can register with your local pharmacy, register for the online service, put the request in the box outside the practice door, or call the prescription line on 01698 75 50 52.
When is the prescription line available?
The official homepage/news says the prescription line is available Monday-Friday 8am-8pm, excluding public holidays.
Can I request antibiotics on the prescription line?
No. The official page says the prescription line should only be used for regular routine medication and cannot process ad hoc medication not discussed with a GP, such as antibiotics.
How do I register for online prescription services?
New users need to complete a registration form to receive a unique online passcode, available only from reception. Patients must be over 16 to register.
What is Caledonia’s Practice ID for Patient Services?
The official prescription and online-services pages list Practice ID 61339.
Does online prescription service issue contraceptive or HRT treatment?
The official online-services page says contraceptive or HRT treatment requires an annual review and will not be issued via the online prescription request service. Contact the surgery.
How do I book treatment room care?
The treatment room phone booking system is listed 09:00-16:30 on 01698 755025. Appointments are by referral from the GP or practice nurse.
What does the treatment room handle?
The practice page says NHS Lanarkshire nurses deal with wounds, dressings, ear-syringing and related treatment-room care.
Can I book a practice nurse appointment in advance?
Yes. The official appointment page says practice nurse appointments are face-to-face and can be booked in advance.
Are telephone interpreters available?
Yes. The practice says telephone interpreters are available if required. Tell reception in advance.
Does Caledonia offer travel advice clinic?
No. The latest-news page says the practice currently does not offer a travel advice clinic and points to the Travel Clinic at University Hospital Monklands on 01236 713800.
How early should I contact for travel-related medication requests?
For period-delay medication or other travel-related requests excluding travel vaccinations, the practice says to contact at least 4 weeks before travel.
How do I register as a new patient?
The official page asks users to register online using Google Chrome. It says the practice area covers Cumbernauld Town only and asks for proof of address and photographic ID.
Is Caledonia Medical Practice a training practice?
Yes. The homepage says it is an accredited training practice with NHS Education for Scotland.
Is video recording compulsory?
No. The practice says video recording is optional. If you do not wish to be recorded, the appointment proceeds as normal.
Can I use the comments form for medical matters?
No. The contact page says medical matters and official complaints cannot be dealt with via the comments/suggestions form. For a medical query, telephone reception.
What should I do when Caledonia Medical Practice is closed?
Use NHS 111 for urgent out-of-hours advice. Call 999 for emergencies.