Burnley Medical Practice Appointments & Hours
Burnley Medical Practice is an NHS GP surgery in Willesden, London — not Burnley in Lancashire. It is based on the first floor of the Willesden Centre for Health on Robson Avenue and serves patients around Willesden, Harlesden, Kensal Green and nearby areas.
This guide puts the practical routes first: appointments, opening hours, Evergreen Life, NHS App access, prescriptions, test results, registration and urgent help when the surgery is closed.
Burnley Medical Practice Address and Contact Details
Use the postcode and Willesden Centre for Health name when planning your journey. Searching only for “Burnley Medical Practice” can easily suggest the wrong town.
Burnley Medical Practice Opening Hours
The official practice website currently lists weekday opening until 6:30pm and a Saturday morning session.
| Day | Published hours | What to know |
|---|---|---|
| Monday | 8:00am–6:30pm | Use online, app or telephone routes for routine requests. |
| Tuesday | 8:00am–6:30pm | Normal weekday services. |
| Wednesday | 8:00am–6:30pm | Normal weekday services. |
| Thursday | 8:00am–6:30pm | Normal weekday services. |
| Friday | 8:00am–6:30pm | Plan repeat medication ahead of weekends. |
| Saturday | 9:00am–1:00pm | Check the official site for the service available during the Saturday session. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help when appropriate. |
How to Request an Appointment
Burnley Medical Practice currently uses an online request system built around Dr.iQ powered by Evergreen Life. Patients who cannot or do not want to use the app can contact the surgery by phone.
Evergreen Life request
Registered patients can use the Evergreen Life app to request help from the surgery.
NHS App
The practice also points patients towards the NHS App for appointment management and other GP services where enabled.
Telephone alternative
If you cannot download the app or do not want to use online services, contact the practice directly.
What happens after you submit a request?
Describe the problem clearly
Give enough information for the practice to understand whether you need routine advice, urgent assessment, medication help or another service.
The practice reviews the request
Your request may be handled by a GP or another appropriate professional rather than automatically producing a traditional GP appointment.
You may be offered different appointment formats
The official appointment information says consultations may take place face-to-face, by telephone or by video.
Check your response
For routine Evergreen requests, the practice says patients receive a same-day response confirming how their request will be managed.
Dr.iQ Powered by Evergreen Life
The practice has moved its Dr.iQ online route onto the Evergreen Life app. Use the download link supplied by the official practice website rather than an unrelated search result.
Download Evergreen Life
Use the official Burnley Medical Practice online-services page and follow its app link or QR code.
Create an account
Set up an Evergreen Life account on your device.
Link your GP securely
The practice says the GP connection uses NHS login.
Request help
Use the app’s GP help route to send the practice your request.
The same app can also support repeat prescriptions and access to GP records and test results.
Open official online-services guideUrgent Appointment Requests
For an urgent GP problem, the practice says the quickest route is the Evergreen Life / Dr.iQ service or NHS App. If you cannot use the digital route, phone the surgery.
Practice request
Use for a problem that needs prompt primary-care attention but is not a medical emergency.
NHS 111
Use NHS 111 if the issue is urgent and you are unsure what to do, particularly when the surgery is closed.
Emergency
Call 999 for a life-threatening emergency or another situation requiring immediate emergency care.
Repeat Prescriptions
Burnley Medical Practice says repeat prescription requests should be made digitally or by email rather than by telephone.
Evergreen Life
Use the Evergreen Life app to select and request your repeat medication.
NHS App
The practice also supports repeat medication requests using NHS App services.
Email route
The official prescription page also lists the practice NHS email as a repeat-prescription route.
How to Get Test Results
Burnley Medical Practice currently provides digital and non-digital ways to check results.
Evergreen Life
Test results can be viewed in the results area of your GP record after the practice has reviewed them.
NHS account
Results may also be visible through the NHS website or NHS App where record access is available.
Phone or visit
The practice says patients can phone or visit between 11am and 4pm to ask about results.
Abnormal result
If a result requires further tests or treatment, the practice says it will contact the patient.
Register with Burnley Medical Practice
New patients can use the practice’s online registration route. Check that your address is inside the practice boundary before completing the process.
Check the practice area
Burnley Medical Practice accepts registrations from its local catchment area. Use its boundary checker or contact reception if you are unsure.
Open the registration form
The practice provides a current online registration process from its official website.
Add your NHS number if you know it
The practice says having the NHS number is helpful, but patients who do not know it can still continue with the appropriate process.
Do not assume ID is mandatory
The practice describes itself as a Safe Surgery. It may ask for ID or proof of address, but says eligible local patients can still register if they do not have those documents.
Home Visits
Home visits are intended for patients who are very unwell and housebound rather than as an alternative to travelling to the surgery.
Call by 10am
If you need a home visit, the practice asks patients to phone by 10am so doctors can plan their rounds.
Visit period
The practice says home visits are normally carried out between approximately 12:30pm and 3:30pm.
Who they are for
The published guidance describes visits for very poorly and housebound patients.
GP Records and Updating Your Details
Burnley Medical Practice says both Evergreen Life and NHS App routes can support access to GP record information.
Record information
Depending on your access level, your GP record can include results, medicines, letters, immunisation information, consultations and allergies.
Update details
The practice says patients can update contact or address information through available online services.
Proxy access
The practice also publishes information for patients who want another suitable person to have authorised access to some online GP services.
Parking and Accessibility
The official practice contact page publishes a short physical-access statement for the Willesden site.
Parking
The practice lists parking as available at the surgery location.
Induction loop
An induction loop is listed for patients who use compatible hearing aids.
Communication needs
The practice states that it follows the Accessible Information Standard. Tell staff about a communication or information-format need.
CQC Rating for Burnley Practice
CQC lists this London GP location as Burnley Practice at Willesden Centre for Health.
Overall rating
CQC currently displays an overall rating of Good.
Published inspection
The CQC profile shows the main inspection report was published in November 2017.
Later monitoring
CQC reviewed available information in July 2023 and said it had not found evidence requiring a reassessment of the rating at that time.
When Burnley Medical Practice Is Closed
Use 999 for a life-threatening emergency or another situation requiring immediate emergency care.
Use 111 if you need urgent medical help and the practice is closed, or if you are unsure which urgent service is appropriate.
A community pharmacist can help with many minor illnesses and medicine questions without a GP appointment.
Which Burnley Medical Practice Route Should You Use?
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Map to Burnley Medical Practice in Willesden
This map is for the verified London GP surgery at Willesden Centre for Health. It does not point to Burnley, Lancashire.
Official Burnley Medical Practice and NHS Links
Read the practical guidance above first, then use these official pages for live forms, changing service rules and transactions.
Burnley Medical Practice FAQs
Is Burnley Medical Practice in Burnley, Lancashire?
No. The current Burnley Medical Practice / Burnley Practice covered by this guide is at Willesden Centre for Health, Robson Avenue, London, NW10 3RY.
What is the Burnley Medical Practice phone number?
The current official practice website and CQC profile list 020 3874 9525.
What are Burnley Medical Practice opening hours?
The official practice website currently lists Monday to Friday 8:00am–6:30pm, Saturday 9:00am–1:00pm and Sunday closed.
How do I request an appointment?
Registered patients can submit a request through Dr.iQ powered by Evergreen Life. NHS App services are also available, and patients who cannot use digital services can telephone the surgery.
Can I request an urgent appointment?
Yes. The practice directs urgent GP requests towards its Evergreen Life / Dr.iQ or NHS App routes, with telephone support available if digital access is not possible. Call 999 for a life-threatening emergency.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat prescription requests are not accepted by telephone. Use Evergreen Life, NHS App or the listed email route instead.
How long does a repeat prescription take?
The practice says prescriptions can usually be collected from the nominated pharmacy around 2–3 working days after ordering.
How do I get my test results?
Results can be viewed through Evergreen Life or an NHS account when available. The practice also says patients can phone or visit between 11am and 4pm to ask about results.
Can I register without proof of address or ID?
The practice says it may ask for ID or proof of address, but its Safe Surgery policy states that people living within the practice area can still register if they do not have those documents.
What should I do when Burnley Medical Practice is closed?
Use NHS 111 for urgent medical help that cannot wait until the surgery reopens but is not a life-threatening emergency. Call 999 for an emergency.