Bentley eConsult Care Switchboard
If you searched Bentley Medical Practice, the confusing part is usually choosing the safe route: eConsult, phone, reception, nurse booking, prescriptions, test results, home visit, SystmOnline, NHS App, 111 or urgent treatment.
This guide brings the useful public details from the official practice website into one practical page, then gives official links only when you are ready to act.
About Bentley Medical Practice
Bentley Medical Practice is an NHS GP surgery serving patients from its main premise within Redcar Primary Care Hospital and a branch at Park Avenue Surgery. The official site focuses heavily on safe access routes: online eConsult for non-urgent help where possible, phone or in-person routes for urgent or offline patients, and 111/999 when the practice is closed or the situation is serious.
Official practice name
Bentley Medical Practice.
Main location
Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW.
Practice phone
01642 470444.
Bentley and Park Avenue Sites
The official contact page lists both the main Bentley site and Park Avenue Surgery. Check your appointment location before travelling.
| Site | Official address | Phone | Patient note |
|---|---|---|---|
| Bentley Medical Practice | Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW | 01642 470444 | Main premise. The official site says Bentley closes at 18:00. |
| Park Avenue Surgery | 13 Park Avenue, Redcar, TS10 3LA | 01642 470444 | Branch site. The opening-hours page shows a lunch closure period. |
| Ravenscar Surgery | Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW | 01642 944229 for 18:00–18:30 alternative provision | Alternative practice location between 18:00 and 18:30 as described on the official homepage. |
Choose the Right Bentley Medical Practice Route
Start with the task. Bentley’s official pages make clear that different requests should use different routes.
GP appointment / advice
- Use eConsult where possible for non-urgent problems.
- Share as much information as possible.
- Attach photos where needed on the eConsult form.
Urgent problem
- Call the practice for urgent problems during opening time.
- Patients can request urgent appointments by phone or in person.
- Use 111/999 when appropriate.
Repeat prescription
- Use NHS App, NHS online login, SystmOnline or repeat slip box.
- Telephone prescription requests are not accepted for safety.
- Allow 72 hours, excluding weekends and bank holidays.
Test results
- Call after 12:00 to reduce phone delays.
- Allow about 72 hours for results to be filed and reviewed.
- View reviewed results in NHS account or SystmOnline.
Register as patient
- Open to new registrations in the listed practice area.
- Online NHS registration service is available.
- Ask current GP for one month of regular medication before switching.
Closed or out of hours?
- NHS 111 is available 24/7.
- Call 999 for life-threatening emergency.
- Mental health emergency: call NHS 111 and select option 2.
Opening Hours and 18:00–18:30 Alternative Provision
The official site contains both day-by-day opening tables and a service notice. The most important practical rule: Bentley premises close at 18:00, while online medical requests are available to 18:30 Monday to Friday, and alternative provision is listed for the final 30 minutes.
| Access type | Official detail | What patients should do |
|---|---|---|
| Online medical requests | Available 08:00am to 6:30pm Monday to Friday. | Submit as early as possible in the day where possible. |
| Bentley premises | The practice location closes at 18:00. | Do not assume the building is open until 18:30. |
| 18:00–18:30 cover | Alternative provision is at Ravenscar Surgery, Redcar Primary Care Hospital, with phone 01642 944229. | Use this only for the specific final-30-minute arrangement described by the practice. |
| Opening-hours page | Bentley shown 8am to 6pm in the current day-by-day table. | Check live official table before travel. |
| Park Avenue Surgery | Current day-by-day table shows 8am-12:30pm and 1:30pm-6pm on weekdays. | Remember the branch has a lunch closure period. |
| Weekend | Saturday and Sunday closed in the official tables. | Use NHS 111 or 999 depending on urgency. |
NHS GP Appointments and eConsult at Bentley
Bentley Medical Practice uses doctor-led total triage. The official appointments page says triage assesses urgency, required clinical support, speed and the best person to help.
Use eConsult for non-urgent requests where possible
Choose the most appropriate condition option, explain the issue clearly and attach photos where needed.
Phone if eConsult is not possible
Reception will take details of the medical concern and pass them to the doctor for triage.
Use phone or in-person route for urgent appointment requests
The official page says urgent appointment requests can be made by presenting in person or by telephone.
Wait for triage outcome
You may be offered a same-day appointment, clinical advice, or be added to a waiting list if the concern is non-urgent.
Do not email clinical requests
The practice clearly says clinical requests should not be sent to the generic practice email for patient safety.
Urgent Problems, Pharmacy First and Signposting
The practice may signpost patients to the most appropriate service after triage. This can avoid delays when the GP is not the fastest route.
Local pharmacy
The appointment page highlights Pharmacy First and says many pharmacies open late and at weekends.
First Contact Practitioner
You may be directed to the First Contact Practitioner when this is more appropriate than a GP appointment.
Other pathways
The official page lists social prescribing, pharmacist, acute mental health services, urgent treatment centre and A&E among possible signposting routes.
Nurse, Advanced Practitioner and HCA Services
Practice Nurse appointments, blood tests and annual reviews continue to be booked through reception. The official page lists several services provided by the nursing and HCA teams.
| Team | Officially listed services | Booking note |
|---|---|---|
| Advanced Practitioners | Available daily for telephone advice and face-to-face appointments. | May be allocated through triage. |
| Practice Nurses / Nurse Associate | Treatment room care, women’s health, asthma care, diabetes care, dementia care, cervical smears, travel advice, vaccinations, childhood immunisations, injections, minor injuries treatment, dressings, depo contraception, weight management, healthy heart checks and hypertension reviews. | Booked by appointment; a member of the clinical team is available Monday-Friday. |
| Healthcare Assistants | Healthy heart checks, blood tests, blood pressure checks, spirometry, FENO testing, ECG and diabetic foot checks. | Book through the appropriate reception/appointment route. |
| Ear syringing | The official appointment page says Bentley Medical Practice no longer offers ear syringing. | Do not request this as a Bentley service. |
Extended Access and Ravenscar Surgery
Extended Access is extra booked capacity outside normal core practice times. It is separate from emergency care.
Weekdays
Extended Access appointments are listed Monday-Friday 6:30pm-9:30pm.
Saturday
Saturday Extended Access is listed 9am-5pm.
Provider/location
The official page says the service is provided by STAR service / ELM Alliance and based at Ravenscar Surgery, Redcar Primary Care Hospital.
Home Visits, Chaperones and Interpreters
| Need | Official detail | Patient action |
|---|---|---|
| Home visit | Only for patients too ill to attend the practice. | Contact before 12:00 midday if medical assistance is required that day. |
| Doctor call-back | Reception will record details and may advise that a doctor may telephone before a visit is made. | Keep the phone available and explain why travel is not possible. |
| Visit timing | Visits usually take place after morning surgery has finished. | Do not expect immediate travel unless clinically directed. |
| Chaperone | Chaperones may be offered by a clinician and are available on request. | Ask at booking or during the appointment. |
| Interpreter | Notify reception if you need an interpreter; this is often through a telephone translator service. | Tell reception before the appointment where possible. |
Repeat Prescriptions: 72 Hours, EPS, NHS App and SystmOnline
The prescription page says repeat requests should be sent one week before further medication is needed, and the practice needs 72 hours to process requests, excluding weekends and bank holidays.
| Prescription route | Official detail | Prepare this |
|---|---|---|
| NHS App | Listed as a repeat prescription route. | NHS login and nominated pharmacy. |
| NHS online login | You can view current repeat medication and order required items. | NHS login details. |
| SystmOnline | New users need to collect a username/password from surgery and confirm identity with photo ID. | Photo ID and SystmOnline details. |
| Repeat slip request box | Paper repeat slip can be dropped in the repeat prescription request box in the waiting room. | Use the correct repeat slip and medication names. |
| Telephone requests | The practice says prescription requests cannot be accepted over the telephone for patient safety. | Use one of the listed request routes. |
| Electronic Prescribing Service | The practice can send most prescriptions electronically to a chosen chemist. | Ask reception to sign up to EPS / nominate a pharmacy. |
| Repeat dispensing | Long-term medication patients may collect monthly prescriptions from the pharmacy for up to six months without submitting each request; hypertension medication is excluded. | Ask the practice if this would benefit you. |
| Acute medication | Previously used medicine not on repeat is an acute request and is dealt with within 7 working days. | Clinically urgent requests may require assessment. |
| Hospital medication request | The practice allows 14 days to receive/process hospital information and issue a prescription after clinical review. | If urgent at outpatient appointment, hospital should issue a prescription. |
Test Results and Investigation Comments
The investigations page says phone lines are busy between 08:00 and 12:00 with appointment requests, so patients are advised to call after 12:00 for test results.
Review time
The practice usually allows 72 hours for results to be filed and reviewed by the requesting clinician.
Online viewing
After doctor review, results can be viewed in NHS account/NHS App or SystmOnline.
Phone after 12
Calling after 12:00 helps avoid the busiest appointment-call period.
Repeat test
If comments say repeat test, the GP wants to check the result has returned to normal or stayed stable.
| Result comment | Meaning in plain English | Action |
|---|---|---|
| Ask patient to book appointment | Doctor wants to explain the result, in person or by phone. | Book the requested appointment. |
| Make appointment with doctor/nurse | You will be contacted to discuss the result; if already booked, it may be discussed then. | No need to contact before then if not urgent. |
| Borderline | Result is just outside normal range and not considered concerning. | Follow any monitoring advice. |
| Satisfactory | Stable and acceptable; no further treatment needed now. | Continue monitoring if advised. |
| Normal – no action | Result is within normal range and no further investigation/treatment is needed. | No action unless symptoms change. |
| Unknown / inadequate specimen / repeat sample | Sample may be lost, damaged, delayed, labelled incorrectly, or wrong test requested. | You may be asked to repeat the test. |
Register as a New Patient
Bentley Medical Practice says it is open for new registrations in the covered area: Redcar, Marske, New Marske, Kirkleatham, Wilton and Dunsdale.
Practice area
Redcar, Marske, New Marske, Kirkleatham, Wilton and Dunsdale are listed.
NHS online registration
The practice uses the NHS Register with a GP surgery service at gp-registration.nhs.uk/A81018.
No ID needed online
The online service says you do not need proof of address, immigration status, ID or an NHS number.
Paper forms
Registration forms can be collected from reception or downloaded from the practice website.
New patient check
All new patients are invited for a new patient check to record medical history details.
Medication before switching
Before registering, ask your current GP for one month’s supply of regular medication.
Patient Records, SystmOnline, NHS App and Proxy Access
The official site lists online services for booking appointments, repeat prescriptions, viewing records and more. It also explains patient record sharing and proxy access.
| Record / online feature | Official detail | Patient tip |
|---|---|---|
| SystmOnline | Register at reception, bring photo ID, and note family members cannot be registered by someone else because they must attend themselves. | Ask reception for setup and permissions. |
| NHS App | Can be used to book, change or cancel appointments, view medical record, order repeats, check symptoms and manage organ donation preferences. | Use smartphone registration with photo identification. |
| Medical record sharing | Sharing between providers requires patient consent and can be controlled on a need-to-know basis. | Ask reception if you want sharing enabled/limited. |
| Summary Care Record | Initially contains medications and allergies to help emergency doctors/nurses when surgery is closed. | Contact reception if you want access enabled or want to opt out of summary care record sharing. |
| Proxy access | Proxy can help order repeats, book appointments, contact surgery, view test results/vaccinations or access part/all of GP record depending on permission. | Formal proxy access is recommended if someone else needs to help manage your care. |
| Named accountable GP | All registered patients are allocated a named accountable GP; patients can request a different named GP and reasonable effort will be made. | You can still see other GPs/clinicians in the practice. |
Accessibility, Parking and On-Site Pharmacy
Wheelchair access
The official homepage says the premises are wheelchair accessible with disabled facilities.
Parking
The new-patient page says the modern purpose-built premises have disabled and onsite parking available.
On-site pharmacy
The new-patient page says there is an independent onsite pharmacy.
Hearing loops
The official homepage says hearing loops are available.
Interpreter
Tell reception if you need an interpreter; this is often through a telephone translator service.
Chaperone
Chaperones can be offered by the clinician and are available on request.
Clinics and Services Listed by the Official Website
The official services and appointments pages list chronic disease, family practice, wellbeing, investigations, referrals, EPS, travel and non-NHS services. Below is the patient-friendly version.
Long-term condition care
Asthma, diabetes, dementia care, hypertension reviews, healthy heart checks and medication reviews are listed across the official pages.
Women’s health
Women’s health, cervical smears and depo contraception are listed as nursing/practice services.
Vaccinations and travel
Travel advice, vaccinations, childhood immunisations and injections are listed.
Treatment room care
Minor injuries treatment, dressings, blood tests, ECG, spirometry, FENO and diabetic foot checks are listed.
First Contact Practitioner
The appointment page lists First Contact Practitioner as one of the possible signposting routes.
Non-NHS services
Private medical examinations may require longer appointments and may be charged. The practice says it does not issue Fitness to Fly certificates.
Things Not Clearly Published as Bentley GP Services
To avoid invented medical content, unsupported hospital-style searches are handled briefly.
| Search topic | What official website shows | Best action |
|---|---|---|
| MyChart, Share Everywhere, Pay as Guest | Information not publicly provided by the official website. | Use NHS App and SystmOnline routes where listed. |
| Private insurance / accepted insurance list | Information not publicly provided by the official website. | Ask the practice only for specific non-NHS/admin fee questions. |
| Hospital departments such as cancer care, cardiology, neurology, orthopedics and surgery | The official site lists GP practice services, not a hospital department directory. | Use GP referral, NHS 111, urgent treatment centre, hospital team or consultant route as appropriate. |
| Visitor ward rules | Information not publicly provided by the official website. | This is a GP practice, not a hospital ward. |
Bentley Route Planner
Choose your task and get the safest next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
eConsult request
I am registered at Bentley Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Urgent phone request
I need urgent same-day advice. Symptoms are ______. They started ______. I am worried because ______. My callback number is ______.Prescription request
Medicine name: ______. Dose: ______. I use pharmacy: ______. I have requested through ______. I understand prescription requests need 72 hours excluding weekends and bank holidays.Home visit request
I am requesting a home visit because the patient is too ill to attend the practice due to ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Bentley Medical Practice Redcar
Use the main-site address: Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW. Confirm whether your appointment is at Bentley, Park Avenue or Ravenscar before travelling.
Official Resources
Use these official links after reading the relevant section above. The article explains the detail first; the link is for action.
Related MedicalGroupUK Guides
No sitemap-verified, highly relevant internal MedicalGroupUK links were available from the current live check for this exact Bentley/Redcar topic. Add only verified live internal links here after checking your sitemap, for example related NHS GP appointment, eConsult, prescriptions or Redcar-area guides. Do not add invented URLs.
Bentley Medical Practice FAQs
What is the Bentley Medical Practice phone number?
The official practice phone number is 01642 470444.
Where is Bentley Medical Practice?
The main site is at Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW.
Does Bentley Medical Practice have a branch surgery?
Yes. The official contact page lists Park Avenue Surgery at 13 Park Avenue, Redcar, TS10 3LA.
How do I request a GP appointment?
For non-urgent appointment requests, use eConsult where possible. If eConsult is not possible, call the practice. Urgent appointment requests can be made by telephone or in person.
What is eConsult used for?
eConsult is used for online GP appointment and advice requests. The practice asks patients to choose the right condition option, share as much information as possible and attach photos where needed.
When are online medical requests available?
The official homepage says online medical requests are available from 08:00am to 6:30pm Monday to Friday.
Does Bentley Medical Practice close at 18:00 or 18:30?
The official homepage says the Bentley premises close at 18:00, while online medical requests are available until 18:30. Alternative arrangements are listed between 18:00 and 18:30 at Ravenscar Surgery.
What should I do between 18:00 and 18:30?
The official homepage says alternative provision is at Ravenscar Surgery, Redcar Primary Care Hospital, and gives 01642 944229 for that period.
What should I do when the practice is closed?
Use NHS 111 for urgent non-emergency help. Call 999 for life-threatening emergencies.
Can I email clinical requests?
No. The official appointments page says not to send clinical requests to the generic practice email for patient safety.
Can I get an urgent same-day appointment?
The official appointments page says the practice endeavours to see patients with urgent medical problems on the same day by appointment with a doctor or advanced practitioner after triage.
How long are GP appointments?
The official page says Advanced Practitioner and routine GP appointments are 15 minutes, while urgent GP appointments and GP review appointments are 10 minutes.
Does the practice offer nurse appointments?
Yes. The official page lists three Practice Nurses, a Nurse Associate and daily Monday-Friday clinical team availability. Practice Nurse appointments continue to be booked through reception.
Does Bentley Medical Practice offer ear syringing?
No. The official appointments page says Bentley Medical Practice no longer offers ear syringing.
How do I request a home visit?
Home visits are for patients too ill to attend the practice. Patients or carers should contact the practice before 12:00 midday if medical assistance is required that day.
Does the practice offer extended access appointments?
Yes. Extended Access is listed Monday-Friday 6:30pm-9:30pm and Saturdays 9am-5pm, provided by STAR service / ELM Alliance at Ravenscar Surgery.
How do I order repeat prescriptions?
Use the NHS App, NHS online login, SystmOnline or repeat slip request box. The practice cannot accept prescription requests over the telephone for patient safety.
How long do prescriptions take?
The official prescription page says to allow 72 hours for prescription requests, excluding weekends and bank holidays.
Can I get more than four weeks of repeat medicine?
The official page says repeat medication can usually only be issued for four weeks at a time except in special circumstances. Tell reception why you need more than four weeks.
How are hospital medication requests handled?
The practice says it allows 14 days to receive/process hospital information, clinically review it and issue a prescription. If urgent at outpatient appointment, the hospital should issue a prescription.
When should I call for test results?
The practice advises calling after 12:00 to request test results because phone lines are very busy between 08:00 and 12:00.
How long do results take to be reviewed?
The investigations page says the practice usually allows 72 hours for results to be filed and reviewed by the requesting clinician.
Can I view results online?
Yes. Once reviewed, results can be viewed in NHS account/NHS App or SystmOnline.
How do I register as a new patient?
Patients in the practice area can use the NHS online registration service or collect/download paper forms from the practice.
What area does Bentley Medical Practice cover for registration?
The official new-patient page lists Redcar, Marske, New Marske, Kirkleatham, Wilton and Dunsdale.
Do I need ID to register online?
The official new-patient page says the NHS online registration service does not require proof of address, immigration status, ID or an NHS number.
Does Bentley Medical Practice prescribe methadone?
No. The official new-patient page says Bentley Medical Practice does not prescribe methadone.
Does the practice support proxy access?
Yes. The official new-patient page explains proxy access for someone helping another person manage GP health and care, including prescriptions, appointments, surgery contact, results and records depending on permission.
Is the building wheelchair accessible?
Yes. The official homepage says the premises are wheelchair accessible with disabled facilities and hearing loops. The new-patient page also mentions disabled and onsite parking.
Does Bentley Medical Practice issue Fitness to Fly certificates?
No. The official appointments page says the practice does not issue Fitness to Fly certificates.
Is this the official Bentley Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Bentley Medical Practice website for forms, live service rules and current notices.