Old Catton Medical Practice NHS GP Surgery
Old Catton Medical Practice is a single-site NHS GP surgery at 55 Lodge Lane, on the northern outskirts of Norwich.
Find out how appointments work, when reception is open, why online requests have different hours, and how to order prescriptions, register or contact the right healthcare professional.
NORWICH
Old Catton Medical Practice Contact Details
The practice is on Lodge Lane in Old Catton, just north of Norwich. It operates from one site, rather than multiple branch surgeries.
Old Catton Medical Practice Opening Hours
The official practice opening-times page gives weekday hours of 8am to 6:30pm. Between 6pm and 6:30pm, the practice operates a reduced service and asks patients to contact it only for urgent matters.
| Day | Practice hours | Useful detail |
|---|---|---|
| Monday | 8am–6:30pm | Selected early pre-booked appointments |
| Tuesday | 8am–6:30pm | Normal weekday service |
| Wednesday | 8am–6:30pm | Selected early pre-booked appointments |
| Thursday | 8am–6:30pm | Selected early pre-booked appointments |
| Friday | 8am–6:30pm | Normal weekday service |
| Saturday | Closed | NHS 111 if urgent help cannot wait |
| Sunday | Closed | NHS 111 if urgent help cannot wait |
Enhanced access
The practice advertises selected pre-booked appointments before standard reception hours. Its opening-times page currently describes appointments from 7am on Monday to Thursday.
These are not walk-in reception hours. Check your booked appointment details.
Last half-hour
From 6pm to 6:30pm, the practice operates reduced services. It asks patients to contact it during this period only for urgent matters.
How Appointments Work at Old Catton Medical Practice
The practice uses clinical assessment and triage rather than automatically booking every request straight into a GP consultation.
Telephone reception
Call 01603 415519 and explain your main concern. Reception may take relevant details to direct the request to the right clinician.
Prepare: a brief symptom description, how long the problem has been present and your callback number.
Call receptionOnline medical help form
The SystmConnect-based online service accepts routine medical requests from 7am to 7pm Monday to Friday.
The practice says it will respond to routine appointment requests within three working days.
Official appointmentsNHS App and SystmOnline
The practice says eligible patients can use an NHS account or SystmOnline to book available appointments, screening tests or vaccinations.
Availability depends on what the practice has made bookable.
Online optionsWhat happens after an appointment request?
Describe the problem
Reception or the online form asks for the reason you need help. This allows the team to understand whether your request is clinical or administrative.
The practice assesses the request
A duty doctor may review the details, and the practice may offer a nurse, GP or other suitable route.
Urgent matters receive priority
Urgent appointment allocation is controlled by the duty doctor. The team may not be able to predict which clinician will contact you.
Follow the proposed consultation route
You may receive telephone advice, a face-to-face appointment or another appropriate next step.
SystmConnect, Online Forms and NHS App
Old Catton has a substantial online form directory covering both clinical and non-clinical requests. The website says you do not need an account to use these forms.
Medical help
Request assistance with a health problem or ask for a nurse or healthcare assistant.
Medicines
Repeat prescription, medicine questions, pharmacy nomination and medication reviews.
Administration
Fit notes, contact details, referral tracking and medical reports.
Health reviews
Forms for selected long-term condition and routine health reviews.
Repeat Prescriptions at Old Catton Medical Practice
Unlike many GP practices that publish a shorter turnaround, Old Catton explicitly asks patients to allow five working days for repeat prescription processing. Additional time may be needed at the pharmacy.
NHS App or SystmOnline
Select the repeat items you need through your NHS account or SystmOnline, where you can see eligible medicines and prescribed doses.
Online request form
Registered patients can use the official repeat prescription form. It requests identification and contact information.
Paper repeat slip
Use the white repeat request form and place it in the box at reception, or send it to the surgery by post.
Test Results, Fit Notes and Referrals
Test results
The practice provides a dedicated online test-results form. Use it for an appropriate recent investigation, or ask reception about the correct route.
Fit notes
For seven days or less of sickness, self-certification normally applies. For longer sickness, the practice offers a fit-note request form.
Referrals
The practice’s online services include ways to track referrals and obtain advice about existing NHS referral arrangements.
Register with Old Catton Medical Practice
The practice uses an official online NHS registration service and asks patients to check its catchment before applying.
Check your home postcode
Use the boundary search on the registration page. The practice’s wider service area includes Old Catton and parts of nearby communities, not necessarily every address in those places.
Prepare personal details
Have your contact details and previous GP information ready. Your NHS number is helpful if you know it.
Use NHS registration
Follow the practice’s link to Register with a GP, complete the application and submit it through the official service.
Ask about temporary registration
If you are only staying in the area temporarily, the practice provides a separate temporary patient registration form.
Clinicians and Services
Old Catton describes itself as a teaching practice with a multidisciplinary team. Depending on the problem, the correct professional may not be a GP.
Doctors and advanced practitioners
GPs and advanced nurse practitioners provide assessment for appropriate general medical problems.
Physiotherapy and medicines
The practice lists physiotherapists and clinical pharmacists among its healthcare team.
Mental health and women’s health
Its published team includes mental health nurses and a women’s health specialist.
Visiting and associated services include district nursing, midwifery, health visiting and smoking cessation support. Availability depends on individual services and eligibility.
Home Visit Requests
Home visits are intended for patients who cannot attend the surgery because of their medical condition.
Request early
Where possible, the practice asks patients to request a home visit by telephone before 10am on the day.
Clinical decision
The duty doctor decides whether a home visit is appropriate and may contact the patient by telephone first.
Parking and Disabled Access
The practice has a purpose-built single-site surgery with parking and disabled access.
On-site parking
The practice describes an on-site car park for patients.
Disabled parking
Allocated parking spaces for disabled patients are situated close to the surgery entrance.
Additional assistance
Patients can request a chaperone, interpreter, hearing loop, low-level desk or a private area when needed.
Mention access or communication needs when requesting an appointment, so the practice can confirm arrangements.
Old Catton Medical Practice CQC Rating
CQC currently displays Good overall for Old Catton Medical Practice. The published inspection report is dated 7 December 2018. A subsequent monitoring review on 6 July 2023 did not identify a need to reassess the rating at that time.
| CQC category | Published rating |
|---|---|
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
Which Old Catton Contact Route Should You Use?
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Map to Old Catton Medical Practice
The surgery is at 55 Lodge Lane, Old Catton, Norwich NR6 7HQ. Use the complete address for navigation.
Official Old Catton Medical Practice Links
Old Catton Medical Practice FAQs
Where is Old Catton Medical Practice?
It is at 55 Lodge Lane, Old Catton, Norwich, Norfolk NR6 7HQ.
What is the telephone number?
The official reception number is 01603 415519.
What are the surgery opening hours?
Monday to Friday, 8am to 6:30pm. Saturday and Sunday are closed. The practice offers a reduced service from 6pm to 6:30pm.
Can I submit an online medical request before 8am?
Yes. The practice says its routine online medical help form accepts submissions from 7am to 7pm, Monday to Friday.
How do appointments work?
Patients can telephone or use the online medical help form. The practice assesses requests and decides the appropriate clinician or response.
How long do repeat prescriptions take?
The practice says to allow five working days for processing, plus any additional pharmacy collection time.
Can I order repeat medication by phone?
No. The practice requires repeat medication requests in writing or through approved online methods.
Can I register as a new patient?
Use the practice’s catchment checker before applying through its NHS online registration route.
What is the CQC rating?
CQC displays Good overall, with the five assessed categories rated Good on its published profile.
What should I do when the practice is closed?
Use NHS 111 for urgent non-emergency help when appropriate. Call 999 for a life-threatening emergency.