Queen Edith Medical Practice Cambridge
Queen Edith Medical Practice is an NHS GP surgery on Queen Edith’s Way in Cambridge. If you are trying to contact the practice, the useful information is the correct telephone number, current appointment route, Accurx Patient Triage, repeat prescriptions, test results and whether your address falls inside the registration area.
This independent guide organises those tasks using the practice’s own current information together with NHS and CQC records.
What Do You Need from Queen Edith Medical Practice?
The practice offers different routes for clinical and administrative requests. Start with what you need to do rather than sending the same request through several channels.
New or worsening health problem
The current homepage provides Accurx Patient Triage using an “I have a health problem” route. A clinician reviews the submitted information and assesses urgency.
Routine appointment
Appointments can be arranged through reception by telephone or in person during office hours, with some appointments also available through online services.
Repeat prescription
The practice accepts repeat requests through the NHS App, SystmOnline, a dedicated NHS prescription email address or a written request.
Test result
Results can be available through your online GP record. The practice also provides a telephone route after the doctor has reviewed the result.
Register with the surgery
Queen Edith uses the NHS Register with a GP surgery service for people living inside its practice area. Paper forms remain available from reception.
Medical records
Eligible patients can view GP-record information online through services such as the NHS App or SystmOnline, subject to the access available on their account.
Queen Edith Medical Practice Address and Phone Number
The official practice, NHS and CQC records all identify the surgery at Queen Edith Medical Centre on Queen Edith’s Way in Cambridge.
Queen Edith Medical Practice Opening Times
There is currently a small inconsistency between two official practice pages, so it is better to show that difference than pretend there is one perfectly settled timetable.
| Source | What it currently says | How to use this information |
|---|---|---|
| Practice Opening Hours page | Recent weekday entries show 8:15am–1:30pm and 2pm–6pm. Saturday and Sunday are shown as closed. | Use this page as the main live timetable reference before travelling. |
| Current homepage closure notices | The practice refers to reopening the following morning at 8am and, on specified training-closure dates, a brief 6pm–6:30pm routine-request period. | Because this wording does not exactly match the general timetable, confirm time-sensitive visits directly. |
Appointments and Accurx Patient Triage
The most useful current appointment information is on the practice homepage because it explains how Accurx Patient Triage requests are handled.
Clinically urgent triage requests
The practice says a clinician reviews health-problem submissions to assess urgency. If judged clinically urgent, the patient is contacted and offered a same-day appointment.
Non-urgent clinical requests
If the request is not clinically urgent, the current homepage says the practice aims to respond within two working days and may offer its next routine appointment or direct the patient to a more appropriate service.
Routine admin requests
The admin/routine-care option also has a stated two-working-day response target. The practice specifically says that option is not for a new or worsening medical problem.
Booking through reception or online
Choose the correct request type
Use the health-problem route for a clinical problem. Use an administrative route for paperwork or another non-clinical request.
Give enough information for triage
Explain the main issue, when it started, whether it is getting worse and how the practice can contact you.
Use reception when appropriate
The practice’s appointment information says appointments can also be arranged through reception by telephone or in person during office hours.
Cancel appointments you no longer need
The practice provides online cancellation information and an SMS reminder service for patients who have opted into it.
NHS App and SystmOnline
Queen Edith promotes both the NHS App and SystmOnline. The exact functions visible to you depend on the access enabled on your GP account.
Appointments
Online services can support appointment booking and management where suitable appointments have been released online.
Repeat medication
Both the NHS App and SystmOnline are listed by the practice as repeat-prescription routes.
Medical record
Eligible patients can view GP-record information, including results and notes made available through their online account.
Repeat Prescriptions
Queen Edith provides several repeat-prescription routes, but it specifically states that repeat requests cannot be taken by telephone.
Ways to order
- NHS App.
- SystmOnline.
- Dedicated prescription email: cpicb.prescriptionsqemp@nhs.net.
- Written repeat request delivered or posted to the practice.
Processing time
The practice asks patients to allow two clear working days between submitting a repeat request and collecting medication from the nominated pharmacy.
Weekends do not count as working days, so plan ahead before bank holidays or travel.
How to Get Test Results
The practice says doctors review test results before information is passed back to patients. It asks patients to allow at least seven days after a test before ringing for a result.
Allow processing time
For the general test-result route, the official page advises waiting at least seven days so the result can reach the surgery and be reviewed.
Best times to phone
The practice says the best times to call for results are 11am–1pm or after 3pm.
Online record
Patients with suitable online record access can also view results through their GP online account.
Register with Queen Edith Medical Practice
The current NHS profile says Queen Edith Medical Practice is accepting new patients. Registration still depends on whether you live inside the practice’s current boundary.
Check your address against the practice area
Queen Edith publishes a boundary map and describes the Cambridge neighbourhoods and villages it normally accepts.
Open the NHS registration form
The practice uses the NHS “Register with a GP surgery” service for online registration.
Complete your personal and previous-GP details
Give accurate identifying and contact information and details of your previous GP where known.
Use a paper form if online registration is unsuitable
The practice says paper registration forms remain available from reception.
Queen Edith Medical Practice Area
The practice says it welcomes patients in parts of Cambridge City east of the river and south of Newmarket Road, together with parts of the surrounding South Cambridgeshire area.
Cambridge City
The practice describes its Cambridge area using the river and Newmarket Road as part of the boundary description.
Eastern and nearby villages
The registration page names Cherry Hinton, Teversham and Fulbourn.
South Cambridge area
It also names the Shelfords, Stapleford and Trumpington.
Viewing Your GP Medical Record Online
Queen Edith’s medical-record guidance says eligible patients aged over 16 with an online account can see GP-record information made available through services such as the NHS App, NHS website or SystmOnline.
What may be visible
- GP appointment notes.
- Test results.
- Letters stored in the GP record.
- Medication and other primary-care information.
If you cannot see something
Access can depend on the date of the information, the type of record and the permissions on your account. Contact reception if you need help accessing your GP record.
Disabled Access and Interpreter Support
Queen Edith publishes practical accessibility information that is particularly useful before an appointment.
Ground-floor GP rooms
The practice says its GP consulting rooms are on the ground floor.
Hearing loops
A hearing loop is installed at reception and the practice says a portable hearing loop is also available.
Interpreter
If you require an interpreter for an appointment, the practice asks patients to tell reception so arrangements can be made.
Requesting a Home Visit
Queen Edith says patients who are housebound or too unwell to attend the surgery may ask for a home visit. Where possible, the practice asks for home-visit requests to be made before 10am so doctors can plan their rounds.
Expect telephone assessment
The practice says a GP may telephone before deciding whether a home visit is necessary.
Another clinical team may attend
Queen Edith says the Joint Emergency Team may sometimes visit instead of a GP when that is considered appropriate.
Services and Referral Routes
The practice publishes several service categories rather than expecting every patient to book a standard GP appointment.
| Service or task | What Queen Edith publishes | Practical next step |
|---|---|---|
| Immunisations | Immunisation information is included in the practice’s services section. | Check the current practice page or reception route for the relevant programme. |
| Travel health | Travel-health information is listed among practice services. | Check requirements early rather than immediately before travel. |
| Fit notes | Sick-note information and an administrative route are provided on the practice website. | Use the practice admin area rather than an emergency clinical route. |
| Referrals | The practice lists both GP-referred care and several local self-referral options. | Check whether the service can be accessed directly before requesting a GP referral. |
| Blood tests | The service page says many patients are directed to external phlebotomy services rather than having routine blood sampling at the surgery. | Follow the instructions given with your blood-test request. |
| Private/non-NHS work | The practice states that some work outside its NHS contract attracts a fee. | Ask for the current fee before commissioning a medical report or other private service. |
Complaints and Feedback
Queen Edith separates general suggestions from formal complaints and medical queries. Its complaints information says a complaint form can be returned to the practice by email or handed in at reception for the practice manager.
Formal complaint
The practice publishes the general contact email cpicb.generalqemp@nhs.net for its complaint-form route.
Include the relevant dates, what happened and what outcome you are seeking.
Suggestion or feedback
The general suggestions form is for comments about the practice. Queen Edith specifically says medical matters and formal complaints should not be handled through the suggestions form.
Queen Edith Medical Practice CQC Rating
The Care Quality Commission currently displays an overall rating of Good for Queen Edith Medical Practice.
Published inspection report
The current CQC profile links the Good rating to the report published on 22 December 2016.
Later data review
CQC says it reviewed available information on 6 July 2023 and did not find evidence requiring reassessment of the rating at that stage.
Five key questions
The current profile displays Good for safe, effective, caring, responsive and well-led.
When Queen Edith Medical Practice Is Closed
Call 999 for a life-threatening emergency or a situation needing immediate emergency treatment.
Use NHS 111 online or phone 111 when you need urgent medical help and the situation is not a 999 emergency.
The practice also advises patients with minor illnesses to consider speaking to a local pharmacist for treatment and medication advice.
Which Queen Edith Contact Route Should You Use?
This browser-only helper does not diagnose symptoms and does not send personal information anywhere. It simply points to the administrative route described on this page.
The relevant next step will appear here.
Map to Queen Edith Medical Practice Cambridge
The verified practice, NHS and CQC address is Queen Edith Medical Centre, 59 Queen Edith’s Way, Cambridge, Cambridgeshire, CB1 8PJ. This map is a directions aid and is not an official NHS or practice map.
Official Queen Edith, NHS and CQC Resources
Use these destinations for live services and current information. MedicalGroupUK.org does not process appointments, prescriptions, registrations, complaints or medical-record requests.
Queen Edith Medical Practice Cambridge FAQs
Where is Queen Edith Medical Practice in Cambridge?
The practice is at Queen Edith Medical Centre, 59 Queen Edith’s Way, Cambridge, Cambridgeshire, CB1 8PJ.
What is the Queen Edith Medical Practice phone number?
The official practice, NHS and CQC listings give 01223 247288.
Is Queen Edith Medical Practice accepting new patients?
The current NHS profile says the surgery is accepting new patients. You still need to live within its current practice area to register as a permanent patient.
What area does Queen Edith Medical Practice cover?
The practice describes parts of Cambridge east of the river and south of Newmarket Road, and also names Cherry Hinton, Teversham, Fulbourn, the Shelfords, Stapleford and Trumpington. Check the practice boundary map for your exact address.
How do I request an appointment?
You can use the practice’s current Accurx Patient Triage route for appropriate requests, arrange appointments through reception by phone or in person, or use online booking where suitable appointments are available.
Can I order a Queen Edith repeat prescription by telephone?
No. The official prescription page says telephone repeat requests are not accepted. It lists the NHS App, SystmOnline, prescription email and written requests instead.
How long should I allow for a repeat prescription?
Queen Edith asks patients to allow two clear working days between submitting a repeat-prescription request and collecting the medication from the nominated pharmacy.
When should I phone for a test result?
The practice generally asks patients to wait at least seven days after a test. It says the best times to telephone for results are 11am to 1pm or after 3pm.
What are Queen Edith Medical Practice opening hours?
The live opening-hours page currently shows weekday sessions of 8:15am–1:30pm and 2pm–6pm, with weekends closed. However, current homepage closure notices use slightly different timing language, so check the live page or telephone the surgery before a time-sensitive visit.
What should I do when Queen Edith Medical Practice is closed?
Use NHS 111 online or call 111 if you need urgent medical help that is not a life-threatening emergency. Call 999 for a life-threatening emergency.