Heathcot Woking Care Compass
If you searched for Heathcot Medical Practice Woking, the useful answer is not just one phone number. You need to know whether to use the online form, NHS App, EMMA telephone assistant, reception, prescriptions, test results, records, fit notes, registration, extended access, NHS 111 or 999.
This guide turns the official Heathcot information into practical patient routes, so you understand what to prepare before clicking an official action link.
What Do You Need from Heathcot Medical Practice Today?
Start with the task. Each card gives the route, what to prepare and where to click next.
GP appointment or medical issue
Use the online medical issue form, phone the surgery, or ask in person. Heathcot reviews requests and contacts patients during surgery hours.
Repeat prescription
Use NHS App/NHS account, the online form, or an in-person repeat slip. The official prescription page says repeat prescriptions cannot be ordered by phone.
Test results
View results using NHS App/NHS account, use the online form, call after 2pm, or ask in person. Online result requests are answered within 5 working days.
Fit note / sick note
Seven days or less usually means self-certification. More than seven days usually means requesting a fit note. Hospital treatment should use the hospital doctor where relevant.
Register with Heathcot
The practice welcomes new patients who live in Woking. Check the boundary, prepare NHS number and keep at least one month’s medication supply while records transfer.
Closed, urgent or emergency?
Use NHS 111 when the practice is closed and the issue is urgent but not life-threatening. Use 999 for emergencies.
Heathcot’s Three Woking Sites
Heathcot Medical Practice works across three local Woking sites. Always check your appointment confirmation before travelling, because your appointment may not be at the site you expected.
Heathcot Medical Practice
Address: York House Medical Centre, Heathside Road, Woking, Surrey, GU22 7XL.
Phone: 01483 761100.
Normal hours: Monday to Friday, 8:00am to 6:30pm.
Knaphill Surgery
Address: Redding Way, Knaphill, Woking, Surrey, GU21 2DN.
Phone: 01483 473464.
Access: listed with disabled toilet, induction loop, signing service, step-free access, wheelchair access, car parking, disabled parking and baby-changing facility.
Brewery Road Surgery
Address: 54 Brewery Road, Woking, Surrey, GU21 4NB.
Phone: 01483 724829.
Normal hours: Monday to Friday, 8:00am-1:00pm and 2:00pm-6:00pm.
Phone, Address, Opening Hours and Extended Access
Use the correct site phone and check whether your request belongs online, by NHS App, by EMMA/phone, or in person.
Appointments and Triage: How Heathcot Reviews Requests
Heathcot’s appointment page says patients can request an appointment using an online form, by phoning the surgery, or in person. The practice reviews requests and contacts patients during surgery hours.
Check pharmacy and local services first when suitable
The appointment page points users to pharmacies, including Pharmacy First, and local services because they may be faster for some issues.
Submit your request clearly
Use online form, NHS App, phone or in-person route. Include symptoms, timeline, urgency and access needs.
The practice reviews and triages
Heathcot uses your information to decide how quickly you need help, the best person to help, and whether an in-person appointment is best.
Urgent requests may be same day or next day
If appropriate, the practice may offer a same-working-day or next-day appointment. If immediate help is needed, you may be told to go to hospital.
Routine requests may be within two weeks
Routine care may include health checks, screening, vaccination, minor long-running symptoms or planned reviews.
Cancel early if you cannot attend
Cancel using the appointment confirmation link, online form or NHS App so another patient can use the slot.
EMMA Telephone Assistant: What It Does and What It Does Not Do
Heathcot introduced EMMA as an automated telephone support system to help collect information and direct requests. It is AI-based support for completing the online consultation workflow, not a replacement for doctors, nurses, receptionists or clinical judgement.
What EMMA collects
EMMA may ask for name, date of birth, address, reason for contact and information relevant to the request.
Human route remains
The practice says patients can ask for a human route if they cannot use EMMA, have communication/accessibility needs, need an interpreter or are uncomfortable using the automated service.
No diagnosis or prescribing
EMMA does not independently diagnose patients or prescribe medication. Requests are handled through normal practice processes.
After the call
The information may be reviewed by reception, admin, clinician, prescribing team member or another appropriate team member.
Privacy
Information collected through EMMA is handled through the practice’s usual confidentiality, data-protection and clinical-governance processes.
Urgent limit
Do not use EMMA or the website chatbot for urgent medical emergencies. Use NHS 111 for urgent non-emergency help and 999 for life-threatening symptoms.
Contact the Surgery Online
The online contact page says patients can contact the surgery online to ask a question, get help with an administrative task or send information. For medical issues or appointment requests, use the appointments route.
NHS App / NHS account
Use the NHS App or NHS account to get help and advice from the surgery where the service is enabled.
Online form
You will be asked to fill out an online form about your request. You need to be registered with the practice to use this service.
Right form matters
Use the appointment page for medical issues. Use admin/contact routes for non-medical questions, documents, details and information updates.
Repeat Prescriptions: NHS App, Online Form and In-Person Slip
The official prescription page is clear: repeat prescriptions cannot be ordered by phone for patient safety. Use the digital or in-person routes below.
NHS App / NHS account
Use NHS App or NHS account where possible to order repeat medication.
Online prescription form
The practice recommends using this form only if you do not have access to other online services like the NHS App.
In person
If you have a repeat prescription slip, drop it into the prescription drop-in box at the surgery.
Nominate a pharmacy
Electronic prescriptions can be sent to a pharmacy of your choice. Check your nomination before ordering.
Medication review
If you take regular medicine, it should be checked at least once a year, or sooner if side effects occur.
Old medicines
Return old or unused medicines, including inhalers, to a local pharmacy. Do not bin or flush them.
Test Results: NHS App, Online Form, Phone After 2pm
Result types
The official page lists examples such as blood tests, urine tests, x-rays and ultrasounds.
NHS App
Use NHS App or NHS account to ask for or view results online where available.
Online response
Online test-result requests are listed as receiving a response within 5 working days.
Phone after 2pm
The official page asks patients to call the surgery about test results after 2pm.
Fit Notes and Sick Notes
7 days or less
You usually do not need a fit note if you are off work sick for seven days or less. Use self-certification unless your employer has specific rules.
Possible charge
You may have to pay if you ask for a GP fit note while off sick for seven days or less.
More than 7 days
Your employer will usually ask for a fit note if you are off sick for more than seven days, including weekends and bank holidays.
Hospital treatment
If you are getting hospital treatment, ask the hospital doctor for the fit note.
Medical Records and Proxy Access
The records page says your GP record can include past conditions, allergies, medication, test results, appointment notes and letters. Hospital, dentist and optician records must be requested from those services directly.
View GP record
Use NHS App or NHS account to view your GP medical record online. You may need to ask the surgery once for access.
Proxy access
Proxy access lets someone other than the patient access some GP online services once linked.
What proxy may allow
Parents, family members or carers may be able to book appointments, order prescriptions and possibly access the patient record.
Register with Heathcot Medical Practice
The official website says Heathcot welcomes new patients who live in Woking. The registration page says you usually need to live within the practice boundary.
Check boundary
Use the official boundary checker first. Contact the surgery if you are not sure whether you are eligible.
Online form time
The registration page says online registration takes around 15 minutes.
NHS number
The form asks for your 10-digit NHS number. You can find it on prescriptions, appointment letters or using the NHS number service.
Medication buffer
Keep at least one month’s medication supply because records can take around a month to transfer.
Paper route
You can download/print a registration form or get a paper copy from the surgery, then email it or drop it at reception.
ID helpful
The page says it is helpful to include ID such as passport, birth certificate, HC2 certificate, rough sleeper identity badge or accepted accommodation evidence.
Services and Clinics Listed by Heathcot
Heathcot’s official “About” and services pages list a broad GP service offer. This is not a hospital department directory; use it to choose the right GP, nurse, pharmacist or local-service route.
Women’s health
- Coil and implant fittings
- Cervical screening
- Contraception advice
- Pregnancy and maternity signposting
Children and families
- Child health clinics
- Childhood immunisations
- Baby checks
- Family support routes
Vaccines and travel
- Immunisations
- Travel vaccinations
- Yellow fever vaccine service
- Vaccination advice
Long-term condition care
- Diabetes and pre-diabetes
- Asthma and COPD
- Blood pressure
- Heart disease reviews
Specialist GP services
- Microsuction ear wax removal
- Joint injections
- NHS health checks
- Lifestyle advice
Support and signposting
- Mental health support
- Care coordination
- Health and wellbeing coaching
- Referral and community support
Doctors, Nurses and Practice Team
The official staff page is filterable by role and location across Heathcot Medical Practice, Brewery Road Surgery and Knaphill Surgery. Staff lists can change, so use the official staff page before requesting a specific clinician.
GP partners listed
Official staff listings include GP partners Dr Tiffany Baldwin-Stavrou, Dr Navin Kumar and Dr Salma Rahman.
Salaried GPs listed
Official listings include Dr Laura Fisher, Dr Robert Grounds, Dr Nicholas Lance, Dr Razia Palejwala, Dr Shubhadra Rai, Dr Anam Suddle and Dr Geraldine Brewster.
Nursing and HCA team
The staff page lists practice nurses, healthcare assistants and phlebotomists, supporting checks, clinics and blood-related services.
Support coordinators
The wider team includes patient support coordination, digital management, clinical management, people management and practice operations roles.
Multilingual practice team
The About page lists languages spoken within the practice including English, Hindi, Urdu, Punjabi, Spanish, Polish, Sindhi, Marathi, Bengali, Cantonese and Hungarian.
Check live staff details
Use the official staff directory filters for current names, locations and roles.
Open official staff pageParking, Disabled Access and Children Facilities
The main York House surgery page lists several access features. If access or parking is essential, contact the practice before travelling.
Parking
The main surgery page lists car parking and disabled parking.
Disabled access
Listed features include disabled toilet, induction loop, signing service, step-free access and wheelchair access.
Children
The main surgery page lists a baby-changing facility.
CQC Rating Context
CQC pages can show historical and current assessment wording. The current CQC profile lists Heathcot Medical Practice as Overall: Good, with a 2026 assessment report published in May 2026.
Overall rating
CQC currently lists Heathcot Medical Practice as Overall: Good.
Latest assessment
CQC’s latest assessment relates to February 2026, with a report published in May 2026.
Important nuance
CQC lists Safe, Effective, Caring and Responsive as Good, and Well-led as Requires improvement. Always check CQC directly for the latest status.
Heathcot Route Planner
Choose your task and get a practical next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment / medical issue
I am registered at Heathcot Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can be contacted on ______. My preferred site is ______.Prescription request
Medicine name: ______. Dose: ______. I use pharmacy: ______. I have ______ days left. I am requesting through NHS App / online form / repeat slip. Please advise if a medication review is needed.Test result query
I had a ______ test on ______. I am asking whether the result has been reviewed and whether there is a message for me. I can be contacted on ______.Access or interpreter request
I have an access or communication need: ______. I need help for an appointment / form / phone call on ______. Please confirm what support is available before I travel or submit my request.Safety, Privacy and Medical Disclaimer
Map: Heathcot Medical Practice Woking
Use this map for the main York House Medical Centre site. Confirm your appointment site first because Heathcot also lists Knaphill Surgery and Brewery Road Surgery.
Official Action Links
Use these after reading the relevant section above. The article explains the practical detail first; the link is for action.
Related MedicalGroupUK Guides
These same-site guides help users compare Woking and GP access topics. Always verify live medical details on each official practice website.
Heathcot Medical Practice Woking FAQs
What is Heathcot Medical Practice?
Heathcot Medical Practice is an NHS GP surgery in Woking, Surrey, working across three local sites: York House Medical Centre, Knaphill Surgery and Brewery Road Surgery.
What is the Heathcot Medical Practice phone number?
The official main surgery page lists 01483 761100 for Heathcot Medical Practice at York House Medical Centre.
Where is Heathcot Medical Practice?
The main site is at York House Medical Centre, Heathside Road, Woking, Surrey, GU22 7XL.
What are Heathcot Medical Practice opening hours?
The main surgery page lists Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
Does Heathcot have more than one surgery site?
Yes. The official website lists Heathcot Medical Practice at York House Medical Centre, Knaphill Surgery on Redding Way, and Brewery Road Surgery on Brewery Road.
What is Knaphill Surgery’s phone number?
The official Knaphill Surgery page lists 01483 473464.
What is Brewery Road Surgery’s phone number?
The official Brewery Road Surgery page lists 01483 724829.
How do I request an appointment?
You can request an appointment using the online form, by phoning the surgery, or in person. Heathcot reviews requests and contacts patients during surgery hours.
When is the online medical issue form usually available?
The appointment page says the “Help with a medical issue” form is usually available between 8:00am and 4:00pm, Monday to Friday, but may be switched off for safety reasons.
Does Heathcot offer urgent appointments?
The practice asks patients to say clearly if they feel the appointment is urgent. Where appropriate, it may offer same-working-day or next-day care.
Does Heathcot offer evening or weekend appointments?
Yes. The main surgery page says Extended Access GP appointments are offered at Woking Community Hospital, Monday to Friday until 8:00pm and Saturdays from 9:00am to 5:00pm, subject to availability and booking through the practice.
What is EMMA at Heathcot Medical Practice?
EMMA is an automated telephone support system that collects information about the reason for a call and helps direct requests to the right practice team. It does not replace doctors, nurses, receptionists or clinical decision-making.
Can I still speak to a person if I cannot use EMMA?
Yes. The practice says patients can ask for an alternative human route if they cannot use the automated system, have communication or accessibility needs, need an interpreter or are uncomfortable using it.
Can EMMA diagnose or prescribe?
No. Heathcot says EMMA does not independently diagnose patients or prescribe medication.
How do I order repeat prescriptions?
Use NHS App/NHS account, the online prescription form, or an in-person repeat slip drop-off route.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat prescriptions cannot be ordered by phone for patient safety.
How do I get test results?
You can view results through NHS App/NHS account, use the online form, call after 2pm, or ask in person at the surgery.
How long do online test-result requests take?
The official test-results page says online test-result requests receive a response within 5 working days.
Can someone else get my test results?
Usually results are given directly to the patient only. The surgery may speak to someone else if the patient has given permission or may find it difficult to understand.
How do I request a fit note?
Seven days or less usually means self-certification. For more than seven days, use the fit-note request route. If you are under hospital treatment, ask the hospital doctor for a fit note.
Can I view my medical records?
Yes. Use NHS App or NHS account to view your GP medical record online. You may need to ask the surgery once for access.
What is proxy access?
Proxy access allows someone other than the patient to access some GP online services after being linked to the patient. Parents, family members or carers may use it once arranged.
How do I register with Heathcot Medical Practice?
Use the official registration page to check the practice boundary and register online, or use the paper form route through the surgery.
How long does online registration take?
The official registration page says the online registration process takes around 15 minutes.
What should I prepare before registering?
Prepare your NHS number, current address, previous GP details, medication list and at least one month’s medicine supply while records transfer.
Does Heathcot have parking?
The main surgery page lists car parking and disabled parking at the York House Medical Centre site.
Does Heathcot have disabled access?
Yes. The main surgery page lists disabled toilet, induction loop, signing service, step-free access and wheelchair access.
Does Heathcot have baby-changing facilities?
Yes. The official main surgery page lists a baby-changing facility.
Which services are listed by Heathcot?
The official About page lists GP appointments, urgent medical advice, nurse/HCA appointments, long-term condition reviews, cervical screening, childhood immunisations, baby checks, contraception advice, medication reviews, NHS health checks, mental health signposting and referrals.
Does Heathcot offer travel vaccinations?
The official About page lists travel vaccinations including yellow fever among the services offered.
What is Heathcot’s CQC rating?
CQC currently lists Heathcot Medical Practice as Overall: Good. The CQC profile also shows Well-led as Requires improvement, so users should check CQC directly for full context.
Is this the official Heathcot Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Heathcot Medical Practice, NHS and CQC links for live forms, current rules and official service details.