Leven Care Compass
If you searched for Leven Medical Practice, the important part is knowing the right route: eConsult for most medical requests, phone reception when you cannot use the online route, prescription email for repeat medicines, test-result timing, or NHS24 when the practice is closed.
This guide brings the useful public details from the official Leven website into one patient-friendly page, so users do not have to open multiple official pages just to understand what to do next.
About Leven Medical Practice
Leven Medical Practice is an NHS Scotland GP practice at Tollcross Health Centre in Edinburgh. Its official website routes patients through eConsult, reception triage, prescription email/order forms, registration forms, test-result contact, medical-record access and NHS24 out-of-hours support.
Official practice
Leven Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ.
Main phone
0131 536 9700 for reception and practice support.
Best patient route
Use eConsult first when suitable, phone reception if online access is difficult, and use NHS24/111 when closed.
Avoid the Wrong “Leven” Practice
Search results can show more than one “Leven” practice. This article is for Leven Medical Practice at Tollcross Health Centre, Edinburgh, not Leven & Beeford Medical Practice in East Riding of Yorkshire.
| Searcher may see | Correct for this article? | How to confirm |
|---|---|---|
| Leven Medical Practice | Yes | Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ; phone 0131 536 9700. |
| Leven & Beeford Medical Practice | No | That is a different practice with Leven and Beeford sites in East Riding of Yorkshire. |
| Levenwick Medical Practice | No | That is a different Scottish practice in Shetland. |
What Do You Need from Leven Medical Practice Today?
Start here. Each route explains the practical official rule before sending you to the live official page.
Medical concern / appointment
- Use eConsult for medical concerns when suitable.
- eConsult is listed as open Monday-Friday 8:00am-4:00pm.
- Phone reception if you have issues using eConsult.
Reception help
- Call 0131 536 9700.
- Reception can support patients who struggle with online forms.
- Requests are triaged by trained staff or a GP.
Repeat prescription
- Email, order form at reception, prescription slip or chemist request.
- Telephone prescription requests are not accepted.
- Allow 3 working days; acute/hospital/other requests may take 5 working days.
Test results
- Allow at least one week before checking.
- Use eConsult or phone reception.
- Older result page lists a 1pm-3pm contact window.
Register
- The official page says the list is currently open.
- Register online if you live in the practice area.
- Paper forms may be available if online registration is difficult.
Closed or urgent?
- Closed after 6pm or weekend: NHS24 on 111.
- Emergency: 999.
- Wester Hailes walk-in clinic is listed as 12pm-8pm daily.
Contact Details and Opening Hours
| Need | Official detail | Practical patient note |
|---|---|---|
| Address | Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ | Use this exact address for maps, travel and written medical-record requests. |
| Phone | 0131 536 9700 | Use for reception support, eConsult difficulties and urgent advice during practice opening hours. |
| Opening hours | Monday-Friday 8:00am-6:00pm; Saturday closed; Sunday closed. | Use NHS24/111 when closed and not a 999 emergency. |
| eConsult hours | Monday-Friday 8:00am-4:00pm. | Submit the next working day if eConsult has closed. |
| Walk-in clinic | The consulting-hours page says the practice does not operate a walk-in clinic. | Do not attend without using the correct appointment/contact route. |
| Wester Hailes walk-in alternative | The homepage mentions Wester Hailes Healthy Living Centre walk-in clinic, 12:00-20:00 daily. | Use only when appropriate for routine/minor ailments or when advised. |
Appointments and eConsult: How Leven Routes Requests
The official consulting-hours page says the best way to contact the surgery is to submit an eConsult request. It also says all online requests and phone calls are triaged by a trained member of staff or by a GP.
Use eConsult first when suitable
If you have a medical concern to discuss with a doctor, use the “Contact your Doctors Online” route during weekday eConsult hours.
Submit before 4pm
eConsult closes at 4pm Monday to Friday due to demand. If closed, submit on the following working day when it reopens at 8am.
Phone reception if online is difficult
If you have issues using the online service, call 0131 536 9700 and reception can take you through the eConsult lite service.
Expect triage
Your online request or phone call may be triaged by trained staff or a GP before the next step is decided.
Use the right out-of-hours route
If the practice is closed after 6pm or at the weekend, contact NHS24 on 111. Use 999 for emergencies.
No Walk-In Clinic at the Practice
The official consulting-hours page states clearly: “WE DO NOT OPERATE A WALK-IN CLINIC.” This is important because walking in without using the correct route can delay care and create extra pressure on reception.
Use instead
Submit eConsult, phone reception, use Pharmacy First for suitable minor conditions, or use NHS24/111 when closed.
Do not do
Do not arrive expecting an unscheduled GP walk-in clinic.
Minor/routine option
The homepage mentions the Wester Hailes Healthy Living Centre walk-in clinic for routine/minor ailments as an alternative in some situations.
Home Visits
The official home-visits page says home visits are for housebound and seriously ill patients only. Use telephone or eConsult if you cannot attend the practice and need to request a home visit.
Use only when appropriate
Home visits are for patients who are housebound or seriously ill, not for convenience or transport problems alone.
Contact the practice
Update staff by telephone or eConsult if the patient cannot attend and needs a home-visit request.
Give useful detail
Explain symptoms, when they started, why the patient cannot attend, whether symptoms are worsening, and the best callback number.
Repeat Prescriptions: Exact Leven Rules
Leven’s official prescription pages are clear: repeat prescription requests should be in writing or through the approved routes. Telephone prescription requests are not accepted because mistakes can easily be made.
| Route | Official detail | Prepare this |
|---|---|---|
| prescriptions.s70107@nhslothian.scot.nhs.uk | Name, date of birth, medication required, and pharmacy you want it delivered to. | |
| Prescription slip | Use the right-hand side of your most recent prescription. | Tick only medicines you need. |
| Reception order form | Complete an order form at reception. | Include nominated chemist/pharmacy. |
| Chemist request | Your local chemist may submit the request on your behalf. | Check with the pharmacy before relying on this route. |
| Post | If you want the prescription posted, send stamped addressed envelopes. | Allow postal time plus processing time. |
| Telephone | Prescription requests are not taken over the telephone. | Use email, slip, reception form, post or chemist route. |
| Timing | Allow up to 3 working days. Acute, hospital and other requests may take up to 5 working days. | Order early and check with your nominated pharmacy before chasing. |
Test Results: When and How to Ask
Wait first
The services page says to allow at least one week before checking test results.
eConsult route
The services page says test results can be obtained using eConsult.
Phone route
Call reception on 0131 536 9700. The older test-results page lists a 1pm-3pm results contact window.
Hospital tests
If a hospital or clinic requested your test, check whether the hospital/clinic should provide the result rather than the GP surgery.
Registering with Leven Medical Practice
The official registration page says Leven currently has an open list and welcomes registration requests from patients living in the practice area, although this may change depending on service pressures.
Check boundary first
Use the official boundary map or Leven MP Address Lookup to confirm whether your postcode is inside the practice area.
Register online
The official page links to an online registration form.
Paper help
If online registration is difficult, phone reception or come to reception; the practice may offer a paper registration form.
ID / address
The practice may ask for proof of ID or address if there are issues with registration.
Service limit
The page states that the practice does not provide a substance misuse prescribing service.
Fair access
The registration page says patients are not excluded on grounds of race, sexuality, religion, social class, age, disability or medical condition.
Practice Area and Location Notes
The official location page says Leven’s practice area covers South Central Edinburgh, with boundaries described from Princes Street to the north, Craigmillar Park to the east, south along Braid Hills Road and west through Inglis Green Road continuing along Gorgie Road.
Clinics and Services Listed by the Official Website
The official services page lists a broad set of patient services. Below is the useful version, grouped by likely user need.
| Service area | Official site lists | Useful patient route |
|---|---|---|
| GP appointments | GP appointments are listed under clinics. | Use eConsult or reception triage. |
| Nurse appointments | Annual health checks, chronic disease checks, wound care and injections. | Contact practice and say which nurse service you need. |
| Phlebotomy | Blood tests and blood pressure checks. | Book through the practice when requested or appropriate. |
| Asthma clinic | Asthma clinic is listed. | Use review/appointment route if invited or if asthma care is due. |
| Physiotherapy | Physiotherapy appointments and self-referral news are listed. | Check official physiotherapy self-referral route before asking GP. |
| Pharmacy advice | Pharmacy advice is listed. | Use Pharmacy First for suitable minor conditions. |
| Appointment length | Appointments are normally 15 minutes; extra time may be allowed for translation or complex cases. | Tell reception about interpreter/translation or complexity needs early. |
| CTAC / vaccinations | CTAC booking and vaccination enquiry line is listed as 0300 790 6296. | Use that route for relevant CTAC/vaccination enquiries. |
| Sexual health | Self-referral is listed through Lothian Sexual Health online booking or phone 0131 536 1070. | Use direct sexual-health booking where appropriate. |
Self-Help, Pharmacy First and Minor Injuries
The official self-help page explains when pharmacy or NHS24 may be a better first route than the GP practice.
Pharmacy First
Your local pharmacy can help with routine medical issues including coughs/colds, skin rashes, animal bites and women’s urinary tract infections.
Injuries
For injuries such as broken bones and accidents, the practice advises contacting 111 and asking for a Minor Injuries Assessment at RIE or Western General.
Medicine cabinet
The official page recommends keeping basic supplies such as paracetamol, rehydration mixture, thermometer, plasters and dressings, while checking expiry dates.
Access to Medical Records
The official medical-records page says patients have the right to access their own personal information and can request confirmation of what is held, access to personal information, and additional information about how it is used.
| Need | Official detail | Patient action |
|---|---|---|
| Request access | Submit a written request to the Practice Manager. | Send to Leven Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. |
| Phone on page | 01315369700 is listed on the records page. | Use 0131 536 9700 formatting for readability. |
| Response time | The practice says it will respond without delay within one month / 30 days once enough information is received. | Provide enough identifying information in the request. |
| Complex requests | Complex requests may take up to two months longer, with explanation. | Expect contact if an extension is needed. |
| Fees | Normally free, but a reasonable fee may apply for unfounded, excessive or repeated requests. | Avoid repeated unclear requests; ask for the exact record you need. |
Access, Parking and Visit Planning
Ground floor
The official location page says Leven Medical Practice is situated on the ground floor of Tollcross Health Centre.
Disabled access
The location page says the practice is easily accessible for disabled patients.
Parking
A patient car park is listed, but spaces are limited.
Public Holidays Listed on the Official Site
The official homepage lists public holiday closures. Always check the live site before travelling because closure notices can change.
| Year | Dates listed | What to do when closed |
|---|---|---|
| 2026 | 1 Jan, 2 Jan, 3 Apr, 6 Apr, 4 May, 15 Jun, 14 Sep, 25 Dec, 28 Dec. | Use NHS24 on 111 for urgent non-emergency advice; 999 for emergencies. |
| 2027 | 1 Jan and 4 Jan. | Check NHS24 or the official practice notice before attending. |
Common Leven Patient Problems and Fixes
| Problem | Best fix from official details | Avoid this mistake |
|---|---|---|
| Trying to walk in for GP care | Use eConsult or phone reception. The practice does not operate a walk-in clinic. | Do not attend expecting an unscheduled walk-in GP appointment. |
| eConsult is closed | Submit the next working day after 8am, or phone reception if immediate advice is needed during opening hours. | Do not use prescription email for medical/admin queries. |
| Need repeat prescription | Email prescription mailbox, use order form, prescription slip or chemist route. | Do not phone prescription requests. |
| Prescription not ready | Allow 3 working days; acute/hospital/other requests may take 5 working days. Check pharmacy first. | Do not chase too early unless clinically urgent. |
| Need test result | Allow at least one week, then use eConsult or phone reception; older page lists 1pm-3pm contact time. | Do not expect instant results before review/processing. |
| Need home visit | Use telephone/eConsult only if housebound or seriously ill. | Do not request home visit for convenience only. |
| Registering outside boundary | Use the practice boundary map or Leven MP Address Lookup first. | Do not assume registration is accepted without boundary check. |
| Need injury assessment | For broken bones/accidents, the self-help page advises contacting 111 for a Minor Injuries Assessment. | Do not use the GP practice as accident/injury triage if a minor injury route is needed. |
Leven Route Planner
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Copy-and-Use Scripts
eConsult / GP request
I am registered with Leven Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription email
Name: ______. Date of birth: ______. Medication required: ______. Pharmacy/chemist for collection: ______. I understand the prescription mailbox is for prescription requests only.Test result request
I had a ______ test on ______. I have waited at least one week / the advised time. I am asking whether the result has been reviewed and whether there is a message for me.Home visit request
I am requesting a home visit because the patient is housebound / seriously ill and cannot attend due to ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Leven Medical Practice Edinburgh
Use this map for Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. Check live official instructions before travelling.
Official Resources
Use these links after reading the matching section above. The useful details are inside this guide; the links are for live action and verification.
Related MedicalGroupUK Guides
No same-site internal links are added here because I have not verified relevant live MedicalGroupUK post URLs from the sitemap for this exact article. Add only sitemap-verified live post URLs before publishing if you want a related-guide block.
Leven Medical Practice FAQs
Which Leven Medical Practice is this article about?
This article is about Leven Medical Practice at Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ.
Is this Leven & Beeford Medical Practice?
No. Leven & Beeford Medical Practice is a different practice in East Riding of Yorkshire. This guide is for Leven Medical Practice in Edinburgh.
What is the Leven Medical Practice phone number?
The official phone number is 0131 536 9700.
Where is Leven Medical Practice?
Leven Medical Practice is at Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ.
What are Leven Medical Practice opening hours?
The official site lists Monday to Friday 8:00am to 6:00pm. Saturday and Sunday are closed.
Does Leven Medical Practice operate a walk-in clinic?
No. The official consulting-hours page says the practice does not operate a walk-in clinic.
How do I contact the doctors online?
Use the official eConsult / Contact your Doctors Online route when it is open.
When is eConsult open?
The official website says eConsult is open Monday to Friday from 8:00am until 4:00pm.
What should I do if eConsult is closed?
Submit the next working day when eConsult reopens at 8:00am. If you need immediate advice during opening hours, call reception on 0131 536 9700. If the practice is closed, use NHS24 on 111. Call 999 for emergencies.
Can reception help if I cannot use eConsult?
Yes. The official homepage says if you have issues using the online service, call reception on 0131 536 9700 and a team member can take you through the eConsult lite service.
Are phone calls and online requests triaged?
Yes. The official consulting-hours page says online requests and phone calls are triaged by trained staff or by a GP.
How do I request a repeat prescription?
Use the prescription email, right-hand side of your prescription, an order form at reception, post, or a chemist request. Telephone prescription requests are not accepted.
What is the Leven Medical Practice prescription email?
The official prescription pages list prescriptions.s70107@nhslothian.scot.nhs.uk.
Can I use the prescription email for admin or medical queries?
No. The official prescription page says the mailbox is a no-reply mailbox for prescription requests only. Admin queries should use eConsult or the appropriate reception route.
How long do repeat prescriptions take?
The official page says to allow up to 3 working days. Acute, hospital and other requests may take up to 5 working days.
Can I request prescriptions by phone?
No. The official website says prescription requests are not taken over the telephone.
What details should I include in a prescription request?
Include your name, date of birth, medication required and the pharmacy/chemist where you want the prescription sent.
How do I get test results?
The services page says to use eConsult or call reception on 0131 536 9700. It also says to allow at least one week before checking results.
When should I call for test results?
The older test-results page lists a 1:00pm to 3:00pm contact window for results.
How do I request a home visit?
Home visits are for housebound and seriously ill patients only. Contact the practice by telephone or eConsult if you cannot attend and need to request a visit.
Is Leven Medical Practice accepting new patients?
The official registration page says the practice currently has an open list and welcomes registration requests from patients living in the practice area, although this may change depending on service pressures.
How do I register with Leven Medical Practice?
Check the practice boundary first, then complete the online registration form. If online registration is difficult, contact reception or come into reception; a paper form may be offered.
What practice area does Leven cover?
The official location page describes the practice area as South Central Edinburgh, including areas bounded by Princes Street to the north, Craigmillar Park to the east, Braid Hills Road to the south and Inglis Green Road/Gorgie Road to the west.
Does Leven Medical Practice ask for ID when registering?
The official registration page says proof of ID or address may be requested if there are issues with registration.
Does Leven Medical Practice provide substance misuse prescribing?
No. The registration page states that the practice does not provide a substance misuse prescribing service.
What clinics does Leven Medical Practice offer?
The official clinics page lists GP appointments, nurse appointments, phlebotomy appointments, asthma clinic, physiotherapy appointments and pharmacy advice.
How long are appointments normally?
The official clinics page says appointments are normally 15 minutes, with extra time allowed for factors such as language translation and more complex cases.
Can pharmacy help instead of GP?
Yes. The self-help page says Pharmacy First can help with routine issues such as coughs/colds, skin rashes, animal bites and women’s urinary tract infections.
What should I do for injuries like broken bones or accidents?
The self-help page advises contacting 111 and asking for a Minor Injuries Assessment at one of the hospitals in Edinburgh, such as RIE or Western General.
Is Leven Medical Practice accessible for disabled patients?
The official location page says the practice is on the ground floor of Tollcross Health Centre and is easily accessible for disabled patients.
Does Leven Medical Practice have parking?
Yes. The official location page says there is a patient car park, but spaces are limited.
How do I access my medical records?
Submit a written request to the Practice Manager at Leven Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ.
How long does a medical-record request take?
The official records page says the practice will respond within one month / 30 days after receiving enough information, though complex requests may take longer by up to two months.
What do I do when the practice is closed?
Use NHS24 on 111 for urgent non-emergency help when the practice is closed. Call 999 for emergencies.
Is this the official Leven Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Leven Medical Practice website for live forms, current notices and final instructions.