Hollinwood Care Switchboard
If you searched for Hollinwood Medical Practice, the useful answer is not only the phone number. Patients need to know whether to call from 8am, use AccuRx, use the NHS App, request a prescription, check results, ask for a fit note, or use 111.
This page turns the official practice details into a practical route guide, so the patient can understand the next step before clicking through to an official form.
About Hollinwood Medical Practice
Hollinwood Medical Practice describes itself as an NHS GP practice based in Hollinwood and part of Hope Citadel Healthcare. The official site says it is accepting new patients and gives routes for appointments, prescriptions, test results, sick notes, registration, patient participation and online services.
Official practice
Hollinwood Medical Practice, 1 Clive Street, Hollinwood, Oldham, OL8 3TR.
Provider context
The practice is part of Hope Citadel Healthcare, and CQC lists it as run by Hope Citadel Healthcare Community Interest Company.
Best patient route
Start with the task: urgent appointment, routine appointment, AccuRx, prescription, results, fit note, registration or NHS 111.
What Do You Need from Hollinwood Today?
Use this first. Each card gives the key official rule before sending you to the official action link.
Urgent appointment
- Call from 8am.
- The practice will assess you for urgent same-day appointment.
- Same-day appointments cannot be booked in person at reception.
Online consultation
- Use AccuRx for non-urgent medical queries.
- Useful for test-result questions, repeat medication queries and ongoing problems.
- Staff decide the best response route.
Repeat prescription
- Use NHS App/NHS account, AccuRx or paper request.
- Phone repeat prescription requests are not accepted.
- Pharmacy collection usually 3-5 working days after ordering.
Test results
- If results need more tests/treatment, the practice will contact you.
- After doctor review, use NHS account or call/visit after 10am.
- SMS result setup is available through reception/contact route.
Sick / fit note
- More than 7 days: request by form, phone or visit from 10am-6pm.
- 7 days or less: self-certification.
- Doctor certificates only for registered patients.
Closed or urgent?
- Closed and urgent: NHS 111 online or phone 111.
- Emergency: 999.
- Monthly half-day closures route calls to out-of-hours provider.
Contact Details, Opening Times and Phone Rules
| Need | Official detail | Practical patient note |
|---|---|---|
| Address | 1 Clive Street, Hollinwood, Oldham, OL8 3TR | Use this exact address for map, parking and appointment travel. |
| Appointment line | 0161 357 2070 | Use for appointments, home visits, phone appointments, blood tests and access support. |
| gmicb-old.hollinwood@nhs.net | Use official pages first; urgent medical requests should not be sent through routine contact forms. | |
| Opening times | Monday 8am-6:30pm; Tuesday 8am-6:30pm; Wednesday 7am-6:30pm; Thursday 8am-6:30pm; Friday 8am-6:30pm; Saturday/Sunday closed. | Wednesday opens earlier than the other weekdays. |
| Routine contact form | The contact page says routine messages may only get a response within a week. | Do not send urgent medical requests through the routine message form. |
| Call recording | Incoming and outgoing calls are recorded for training, monitoring, quality assurance and patient safety; recordings are retained for 12 months. | Be clear and avoid sharing unnecessary details if not relevant to the request. |
Appointments: Same-Day, Routine, Phone and Clinic Routes
Hollinwood separates urgent same-day calls, routine online GP appointments, other clinician appointments, phone appointments, home visits, blood tests and clinic appointments.
Urgent same-day appointment
If you have fallen ill, call from 8am. The practice will assess you for an urgent same-day appointment. Same-day appointments cannot be booked in person at reception.
Routine GP appointment
GP appointments are available online up to two weeks in advance.
Other clinicians
Appointments with other clinicians can be booked up to six weeks in advance.
Phone appointment or home visit
Call before 10:30am. Requests are triaged and booked according to urgency. Home visits are arranged where appropriate.
Cancel or change
Change or cancel through the NHS App/online services, or call the practice. You can leave voicemail if the practice is closed.
AccuRx, NHS App and Managing Health Online
The official online-services page says patients can use the NHS App and AccuRx without needing to phone or visit the practice.
NHS App
Use it to book/cancel appointments, order repeat prescriptions, view test results, access medical records and see Covid-19 vaccination history.
AccuRx
Use AccuRx for health questions, sick-note requests, medication queries and updating details. Staff decide whether to respond by message, phone or appointment.
NHS number
The appointment page says you need your NHS number to set up and use your NHS Account and the NHS App.
Out-of-Hours and Extended Access Appointments
For urgent evening, weekend and bank-holiday appointments, the official appointments page points patients to Extended Access.
Extended Access phone
Call 0161 271 3180, Monday to Friday, 8am-5pm, to book urgent evening, weekend and bank-holiday appointments.
When closed
Use 111.nhs.uk or call 111 for urgent medical advice 24 hours a day, 7 days a week.
Emergency
Call 999 for medical emergencies where life is at risk.
Under 5s, Home Visits, Blood Tests and Other Clinics
| Appointment type | Official rule | What to do |
|---|---|---|
| Children under 5 | Children under 5 needing a same-day appointment will be offered a face-to-face or telephone consultation with a prescribing clinician on the same working day. | Call the practice and explain the child’s symptoms clearly. |
| Phone appointment | Call before 10:30am. Requests are triaged and booked based on urgency. | Give symptom duration, red flags and best callback number. |
| Home visit | Call before 10:30am. The practice triages requests and arranges visits where appropriate. | Explain why the patient cannot travel. |
| Blood tests | Call to book an appointment. | Ask where and when the sample/test will be done. |
| Asthma, diabetes, counselling and other clinics | Call to book an appointment. | Say which clinic or review you need. |
Repeat Prescriptions: Exact Hollinwood Rules
If medicine is on repeat, a doctor has authorised it without needing an appointment every time. Requests should be made before you run out.
| Route | Official detail | Prepare this |
|---|---|---|
| NHS App / NHS account | Listed as one of the easiest ways to order repeat prescriptions. | NHS login, repeat medicine name and nominated pharmacy. |
| AccuRx / online services | The online services show repeat medicine and dosage so patients can choose what they need. | Choose only the medicines required. |
| Repeat request form | Patients can fill out a repeat prescription request form. | Name, date of birth, medication name and dosage. |
| Paper form | Bring the paper form to the surgery during opening hours. | Tick only required medicines. |
| Phone | The official page says repeat prescription requests are not taken over the phone. | Use online/form routes instead. |
| Pharmacy collection | Prescription can usually be collected from the pharmacy 3 to 5 working days after ordering. | Check nominated pharmacy before ordering. |
| Medication review | If you have repeat medicines, the practice may ask you to come in for a regular review. | Attend reviews so repeats are not delayed. |
Test Results: NHS Account, Reception and SMS Setup
NHS account
After doctor review, results can be viewed in your NHS account through the NHS website or NHS App.
After 10am
You can call or visit reception after 10am and staff will tell you what the results are.
SMS results
If you want SMS result updates, fill in a form at reception or contact the practice online to set this up for future results.
Further action
If results show that more tests or treatment are needed, the practice says it will contact you.
Sick / Fit Notes, Letters and Fees
| Situation | Official guidance | Best action |
|---|---|---|
| Off sick for 7 days or less | Your employer should not ask for medical evidence. You can self-certify when you return to work. | Use the HMRC self-certification form route. |
| Off sick for more than 7 days | Request a sick note by online form, or phone/visit surgery from 10am to 6pm. | Explain illness, dates and whether it is a first or continuation note. |
| Not registered with Hollinwood | The practice can only issue doctor’s certificates to registered patients. | Contact your own GP. |
| Private letters/forms | Some services are not NHS funded and can be chargeable. | Ask about fee and timescale before requesting. |
| Payment method | The official page says the practice accepts payment in cash only for private fees. | Prepare cash if the practice confirms a private charge applies. |
Registering with Hollinwood Medical Practice
The registration page says Hollinwood is always taking on new patients who live in Hollinwood and surrounding areas. Check the catchment area first.
Catchment first
Use the postcode checker/catchment map before registering.
Registration route
Register online or collect paper forms from reception.
Initial appointment
After registration, visit reception to book a New Patient Check Appointment.
Bring to appointment
Bring a urine sample, a list of current medications, and the Red Immunisation Book for a child under 5 if relevant.
ID and address
The page asks for two forms of ID: one personal ID and one proof of address. If you do not have them, speak to reception.
NHS number
If possible, find your NHS number before starting registration.
Proxy Access and Linked Profiles
Proxy access lets a parent, family member or carer access services for someone else when both are registered with Hollinwood.
Request route
Come to reception to complete the access request form.
NHS account
Once proxy access is set up, you can access the other person’s profile in your NHS account through the NHS App or website.
Privacy
Proxy access should be used only where appropriate because it can expose health and prescription information.
Medical Records and Digital Access
The practice news page explains that digital access through online services such as the NHS App can include letters and test results for future records. The request needs identifying details.
Future detailed record access
Patients can email the practice to request access to detailed/coded future medical records.
Email details
Include full name, date of birth and address when requesting future detailed record access.
If email is difficult
The practice says to call if unable to contact by email.
Private Fees and Non-NHS Work
Most practice services are NHS funded and free, but some tasks are not funded by the NHS and can be chargeable.
| Chargeable examples listed | What to ask before requesting | Payment note |
|---|---|---|
| Certain travel vaccinations | Ask which vaccines are NHS-funded and which are private. | Confirm cost before vaccination. |
| Private medical insurance reports | Ask fee and completion timescale. | Consent is required before private work. |
| Holiday cancellation claim forms | Ask if medical evidence is available and what the charge is. | Practice accepts cash only for private fees. |
| Referral for private care forms | Ask if GP involvement is needed. | Do not book urgent medical appointment only for admin forms. |
| Letters requested by or on behalf of the patient | Ask whether an NHS record printout is enough or a paid letter is required. | Confirm charge before work is started. |
Accessibility, Parking and Communication Support
Elevator
The contact page says the practice has a working elevator.
Hearing loops
Hearing aid loops are listed for access support.
Wheelchairs
Wheelchairs are available.
Disabled parking
Disabled parking is listed to the front and rear.
Interpreter
The appointment page asks patients to tell the practice if they need an interpreter.
Communication needs
Tell the practice if you need a specific consultation format, communication support or access help.
CQC, Feedback and Patient Participation
CQC lists Hollinwood Medical Practice as Overall: Outstanding. The practice also invites patient feedback through the Friends and Family Test and Patient Participation Group.
CQC rating
Overall rating: Outstanding. CQC categories show Safe and Effective as Good, with Caring, Responsive and Well-led as Outstanding.
Latest review note
CQC reviewed available information on 6 July 2023 and did not find evidence needing reassessment at that stage.
Feedback
The official ratings page links to Friends and Family Test feedback and says feedback helps the practice improve care.
Common Hollinwood Patient Problems and Fixes
| Problem | Best fix from official details | Avoid this mistake |
|---|---|---|
| Need same-day urgent appointment | Call from 8am for assessment. | Do not try to book same-day appointments in person at reception. |
| Non-urgent medical/admin question | Use AccuRx for health questions, sick notes, medication queries or detail updates. | Do not send urgent medical requests through routine contact forms. |
| Need phone appointment or home visit | Call before 10:30am and give triage details. | Do not request home visit for convenience if travel is possible. |
| Repeat prescription request | Use NHS App/NHS account, AccuRx or paper/form route. | Do not phone repeat prescription requests. |
| Need test results | Check NHS account or call/visit reception after 10am after doctor review. | Do not expect results before review or urgent interpretation by admin staff. |
| Need fit note only | Self-certify for 7 days or less; use form/phone/visit route for more than 7 days. | Do not request a doctor’s certificate from Hollinwood if you are not registered there. |
| Need registration but lack ID | Speak to reception if you live in the boundary but do not have listed documents. | Do not assume you cannot register solely because you lack standard ID. |
Hollinwood Route Planner
Choose your task and get a practical next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Urgent appointment call
Hello, I’m registered with Hollinwood Medical Practice. My main problem is ______. It started ______. I am worried because ______. I can take a phone / face-to-face / video appointment. My best callback number is ______.Repeat prescription request
Name: ______. Date of birth: ______. Medicine required: ______. Strength/dose: ______. I have ______ days left. My nominated pharmacy is ______.Test result request
I had a ______ test on ______. I am asking whether the result has been reviewed and whether there is a message for me.Home visit call
I am requesting a home visit because the patient cannot travel due to ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Hollinwood Medical Practice Oldham
Use this map for 1 Clive Street, Hollinwood, Oldham, OL8 3TR. Check live appointment instructions before travelling.
Official Resources
Use these links after reading the matching section above. The practical explanation is inside this guide; the links are for live action and verification.
Related MedicalGroupUK Guides
No same-site internal article links are added here because no relevant MedicalGroupUK post URLs were verified from live search for this exact workflow. Add only sitemap-verified live post URLs before publishing if you want a related-guide block.
Hollinwood Medical Practice FAQs
Where is Hollinwood Medical Practice?
Hollinwood Medical Practice is at 1 Clive Street, Hollinwood, Oldham, OL8 3TR.
What is the Hollinwood Medical Practice phone number?
The official appointment line and contact number is 0161 357 2070.
What is the practice email address?
The official pages list gmicb-old.hollinwood@nhs.net.
What are Hollinwood Medical Practice opening hours?
Monday, Tuesday, Thursday and Friday are 8am to 6:30pm. Wednesday is 7am to 6:30pm. Saturday and Sunday are closed.
How do I book an urgent appointment?
If you have fallen ill, call the practice from 8am and the team will assess you for an urgent same-day appointment.
Can I book a same-day appointment at reception?
No. The official appointment page says same-day appointments cannot be booked in person at the reception desk.
How far ahead can I book a GP appointment?
GP appointments are available up to two weeks in advance online.
How far ahead can I book other clinicians?
Appointments with other clinicians can be booked up to six weeks in advance.
How do I request a phone appointment?
Call before 10:30am. The practice triages requests and books phone appointments based on urgency.
How do I request a home visit?
Call before 10:30am. The practice triages home-visit requests and, where appropriate, arranges for someone to see the patient.
What happens for children under 5 needing same-day help?
Children under 5 who need a same-day appointment will be offered a face-to-face or telephone consultation with a prescribing clinician on the same working day.
What is the Extended Access phone number?
The official appointments page lists 0161 271 3180, Monday to Friday 8am to 5pm, for urgent evening, weekend and bank-holiday appointments.
Can I use AccuRx?
Yes. AccuRx is listed for non-urgent medical queries, health questions, sick-note requests, medication queries and updating details.
What can I do in the NHS App?
The official online-services page lists booking and cancelling appointments, ordering repeat prescriptions, viewing test results, accessing medical records and seeing Covid-19 vaccination history.
How do I order repeat prescriptions?
Use NHS account/NHS App, the practice online services/AccuRx, a repeat prescription request form, or bring the paper form to the surgery during opening hours.
Can I order repeat prescriptions by phone?
No. The official prescriptions page says repeat prescription requests are not taken over the phone.
When can I collect my prescription?
The official page says patients can usually collect prescriptions from the pharmacy 3 to 5 working days after ordering.
How do I change nominated pharmacy?
You can change your nominated pharmacy in the NHS App or using the practice online form.
How do I get test results?
Once a doctor has reviewed the results, you can view them in your NHS account, call or visit reception after 10am, or set up SMS result messages for future results.
Will the practice contact me if results need action?
Yes. The official test-results page says if results show that you need more tests or treatment, the practice will contact you.
How do I request a fit note for more than 7 days?
Fill out the sick note request form or phone/visit the surgery from 10am to 6pm.
Do I need a fit note for 7 days or less?
No. The official page says employers should not ask for medical evidence for illness lasting 7 days or less, and patients can self-certify.
Can Hollinwood issue sick notes for non-registered patients?
No. The official page says the practice can only issue doctor’s certificates to patients registered with the surgery.
Does Hollinwood charge for private letters or forms?
Some non-NHS services can be chargeable, such as private insurance reports, holiday cancellation forms and patient-requested letters. The practice says charges are confirmed before work is done.
What payment method is listed for private fees?
The official page says payment is accepted in cash only.
Is Hollinwood Medical Practice accepting new patients?
The official homepage says the practice is accepting new patients, and the registration page says it takes new patients living in Hollinwood and surrounding areas.
What should I bring to a new patient check?
The registration page asks patients to bring a urine sample, a list of current medications, and the Red Immunisation Book for a child under 5 if relevant.
What ID is accepted for registration?
The page lists personal identification such as passport, identity card, birth certificate, driving licence, marriage certificate, NHS Medical Card or student ID, plus proof of address such as bank statement, tenancy agreement, council tax statement, wage slip, utility bill or official letter.
Can I register without standard ID?
The official page says if you do not have the listed documents, the practice should still be able to register you if you live within the boundary. Speak to reception.
What is proxy access?
Proxy access allows a parent, family member or carer to access services for someone else. Hollinwood asks patients to come to reception to complete the access request form.
How do I request detailed digital record access?
The practice news page asks patients to email their full name, date of birth and address to request access to detailed/coded future medical records, or phone if email is not possible.
Does the practice have disabled access?
Yes. The contact page lists a working elevator, hearing aid loops, wheelchairs and disabled parking to the front and rear.
Are calls recorded?
Yes. The official contact page says incoming and outgoing calls are recorded for training, monitoring, quality assurance and patient safety, and retained for 12 months.
What is Hollinwood Medical Practice’s CQC rating?
CQC lists Hollinwood Medical Practice as Overall: Outstanding.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent non-emergency advice. Call 999 for medical emergencies.
Is this the official Hollinwood Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Hollinwood Medical Practice website for live forms, notices and current instructions.