Tong Care Navigation Hub
If you searched for Tong Medical Practice, the useful answer is not only the phone number. You need to know when to phone, when online services help, how prescriptions work, when test results can be requested, when a home visit is allowed, and what to do when the surgery is closed.
This guide turns the official practice details into a practical route map first. Official links are included after the explanation, so users understand what to do before clicking away.
About Tong Medical Practice
Tong Medical Practice serves patients in and around Bradford from its Procter Street surgery. The official site contains a lot of patient information, but the practical issue for most users is choosing the correct route: phone appointment, Advanced Practitioner, nurse or HCA appointment, Care Navigation, SystmOnline prescription, test result request, home visit, extended access or NHS 111.
Official practice name
Tong Medical Practice.
Main surgery
2 Procter Street, Bradford, BD4 9QA.
Best patient approach
Phone the practice for appointments, use online services for suitable non-urgent/admin or prescription routes, and use NHS 111/999 when the issue cannot safely wait.
What Do You Need from Tong Medical Practice Today?
Start here before calling or clicking. This section gives the action route inside the article first, then the official link where useful.
Book an appointment
- Phone 01274 683331.
- Appointment requests are not accepted by contact forms or email.
- Reception may ask a brief reason for safe routing.
Repeat prescription
- No telephone prescription requests.
- Order online or by post.
- Allow 48 hours; order up to 7 days in advance.
Test results
- Only call after enough time has elapsed.
- Reception cannot interpret results.
- SMS result option needs consent.
Home visit
- Call before 10:00am if possible.
- Reserved for genuinely housebound patients.
- Not for transport or social reasons.
Register
- Check catchment area first.
- Attend surgery or use online registration route.
- Bring proof of name and address.
Closed or urgent?
- Call practice number to be transferred to out-of-hours.
- Use 111 after 6:30pm or if unsure.
- Call 999 for emergencies.
Tong Medical Practice Phone, Address and Opening Hours
Use these details before travelling or phoning. Training days, bank holidays and local notices can change access, so check the live official site when the timing matters.
| Need | Official detail | Practical patient note |
|---|---|---|
| Address | 2 Procter Street, Bradford, BD4 9QA. | Use this for maps and surgery visits. |
| Phone | 01274 683331. | Use this for appointments, home visits, nurse/HCA booking and reception help. |
| Opening hours | Monday to Friday, 8:00am to 6:00pm. | Phone lines for appointments are listed as open 8:00am to 6:00pm. |
| Weekend | Saturday closed; Sunday closed. | Use out-of-hours, NHS 111 or extended access where appropriate. |
| Known training closure notice | The homepage states the surgery will close at 12pm on Wednesday 28 January 2026 for staff training. | Check live notices before travelling on training dates. |
Appointments: Phone Booking, 10-Minute Slots and 24-Hour Cancellation
Tong’s appointment page gives several rules that patients should know before phoning. The practice asks for a brief reason so the right clinician can prepare and you can be routed safely.
Phone the surgery
Appointments are made by telephoning 01274 683331. The practice says it does not accept appointment requests through contact forms or email.
Prepare a brief reason
Reception will ask for a brief reason for your appointment. This helps allocate the right clinician and prepare for the consultation.
Know the appointment length
Consultations are generally scheduled for 10 minutes. Each appointment is for one patient and one issue.
Use the right clinician
Advanced Practitioners can deal with many ailments, prescribe medication and refer for further investigation. Nurse and HCA appointments can be booked up to four weeks in advance.
Cancel early if needed
Cancel at least 24 hours before the appointment. The policy warns that missing three appointments can put you at risk of being removed from the practice list.
Home Visits: Housebound Only, Call Before 10:00am
Home visits are not a transport service. The practice encourages patients to come to the surgery where proper equipment and facilities are available, but recognises this is not always possible.
| Home visit rule | Official detail | What to do |
|---|---|---|
| When to call | Call 01274 683331, if possible before 10:00am. | Phone early and explain why the patient cannot attend surgery. |
| After 10:00am | A message is passed to the on-call clinician who will telephone to triage. | Be ready to take a callback. |
| Eligibility | Reserved for patients who are genuinely housebound and do not leave the house for any reason, including residential/nursing home patients. | Do not request for transport or social reasons. |
| Clinical decision | The GP decides whether the medical condition requires a home visit and how urgent it is. | The clinician may offer an urgent surgery appointment instead. |
| Out of boundary | Home visits cannot be offered to registered patients living outside the boundary. | Out-of-area patients may need local urgent routes. |
Extended Access: Evening and Weekend Hub Appointments
Tong Medical Practice is part of Bradford’s extended access service. These appointments are subject to availability and may not be with a clinician from Tong Medical Practice.
Evening access
Extended access includes evening appointments from 6:30pm to 9:30pm at Bradford hubs.
Weekend access
Weekend GP appointments are listed from 10:00am to 1:00pm on Saturdays and Sundays from the central hub, subject to availability.
Who you may see
Services may include GP, physiotherapist, nurse, healthcare assistant and voluntary sector services.
Record sharing
The practice will ask for consent to share your medical record for extended access appointments.
Different clinician
The appointment may not be with someone from Tong Medical Practice.
How to access
Ask reception about availability and hub locations when you need evening or weekend care.
Repeat Prescriptions: 48 Hours, No Phone Requests and No Pharmacy Ordering
The prescription page gives strict instructions. The most important point is that requests must come directly to the surgery by online service or post, not through ordinary phone calls or pharmacies.
| Prescription task | Official detail | How to avoid delay |
|---|---|---|
| Telephone requests | The practice does not take prescription requests over the telephone. | Use online services or post the request. |
| Online ordering | SystmOnline is listed for repeat prescriptions. First-time users complete a one-off registration at the surgery. | Ask the surgery for login details and passwords. |
| Postal requests | You can post the request by Royal Mail. | Allow postal time plus processing time. |
| How early to order | You can order medication 7 days in advance. | Order before weekends, bank holidays or travel. |
| Turnaround | The official page says there is a 48-hour turnaround for prescriptions. | Do not wait until you run out. |
| Pharmacy ordering | Pharmacies are no longer able to order medication on your behalf. | All requests must come direct to the surgery by post or online. |
| Medication reviews | Patients on repeat medication are asked to see a Doctor, Nurse Practitioner or Practice Nurse at least once a year. Most medication can be reviewed by the in-house pharmacist team. | Book the review early to avoid delays to further prescriptions. |
Test Results and SMS Result Service
The results page explains that patients are responsible for checking results and arranging follow-up when needed. Reception can tell you whether results are available, but cannot clinically interpret them.
Wait long enough
When you attend a test, you should be told how long results may take. Only call after sufficient time has elapsed.
No clinical comment
Reception staff are not qualified to comment on results.
Confidentiality
Results are only given to the person they relate to unless prior permission exists or the person cannot understand them.
SMS option
The practice has an SMS test-result service. You need to complete a consent form to receive text results.
Fit Notes and Sickness Certificates
The official fit-note page explains the 7-day self-certification rule and when medical evidence may be needed for Statutory Sick Pay.
| Situation | Official detail | Correct action |
|---|---|---|
| Illness lasting 7 days or less | You do not require a doctor’s sickness certificate. | Your employer may ask you to complete an SC2 self-certification form. |
| More than 7 days | Your employer can ask for medical evidence to support Statutory Sick Pay. | Ask the practice about a Statement of Fitness for Work if needed. |
| Other evidence | Evidence can sometimes come from another professional, such as a dentist, but the employer decides whether it is acceptable. | Check employer requirements first. |
| Fit note purpose | The fit note gives more information about the effect of illness or injury and may help return to work sooner. | Discuss work adjustments with your employer where relevant. |
Register as a New Patient
The official new-patient page says patients can register at the surgery and should check the catchment area first. Medical treatment is available from the date of registration.
Catchment areas listed
BD4 areas include Bierley, East Bowling, East Bierley, Laisterdyke, Tong, Tong Street, Holme Wood, Dudley Hill, Tyersal, Swain Green, Cutler Heights and Tong Village.
Some BD5 / BD11
The official page also lists some of West Bowling in BD5 and some of Birkenshaw and Drighlington in BD11.
Proof to bring
Bring proof of name and address, such as passport or birth certificate plus household bill or council tax bill.
At the surgery
You can attend the surgery to collect and complete a new patient registration form.
Online registration
The practice also links to the NHS GP registration service for online registration.
Need help?
Contact reception if you are unsure whether your address is in the catchment area or what evidence to bring.
Out-of-Area Registration: Important Limits
The out-of-area page explains that some patients can be registered outside the practice area, but this comes with limits around home visits and out-of-hours care.
| Out-of-area point | Official detail | Patient note |
|---|---|---|
| Routine services | The practice can offer the majority of services including routine and urgent in-hours appointments at the surgery. | You must be able to attend the surgery when needed. |
| Home visits | No obligation to provide home visits for out-of-area registered patients. | NHS 111 may direct you to a local service instead. |
| Clinical suitability | Registration is only possible while clinically appropriate. | Complex home-based care needs may be better met by a local GP. |
| Repeated home-visit needs | More than two NHS 111 home visits in 12 months may trigger review. | Register locally if you need frequent home-based care. |
| Out of hours | Out of hours after 6pm, call NHS 111. | Use 111 for urgent help that cannot wait. |
Clinics and Services Listed by Tong Medical Practice
The official clinics page lists a broad range of services. This summary groups them by what patients are likely trying to find.
| Service group | Official examples | Best user action |
|---|---|---|
| Long-term condition clinics | Asthma, chronic kidney disease, COPD/spirometry, coronary heart disease, diabetes management, blood pressure and 24-hour BP monitoring. | Ask reception whether you need GP, nurse, HCA or pharmacist review. |
| Women, pregnancy and babies | Ante-natal clinic, baby clinic, postnatal examinations, baby immunisations, cervical screening/smears, contraception services listed under staff roles. | Phone reception so the correct nurse/midwife route is booked. |
| Tests and monitoring | Blood tests, ECG, BP checks, diabetic foot checks and health checks are listed across official team/service pages. | Book the correct nurse/HCA appointment; these are not offered online because staff have different skills. |
| Support and community services | District nursing, podiatry, audiology, community ultrasound, alcohol/drug support and First Response mental health contacts are listed on official team pages. | Use the contact numbers or ask reception which route applies. |
| Patient support | Chaperone and interpreter services are listed. The practice offers chaperone service to male and female patients. | Ask reception if you need communication support, interpreter or chaperone. |
Doctors, Nurses and Wider Practice Team
The official team page publishes named clinicians and roles. Always check the live page because working days and staff lists can change.
Doctors
Officially listed doctors include Dr Angela Moulson, Dr Adrian North, Dr Wario and Dr Ali. The page notes interests such as mental health, joint injections, dermatoscope use and minor surgery for some clinicians.
Nursing and HCA team
Nurse Anne Petty, Aisha, Adele and other nursing/HCA roles are listed with work such as diabetic clinics, smears, blood samples, blood pressure, ECGs, immunisations and wound care.
Advanced clinicians
The official page lists Advanced Nurse Practitioner Claire Sheard and Advanced Clinical Practitioner Damien Maloy.
First Contact Physiotherapist
The page explains FCPs can assess, diagnose and manage musculoskeletal problems including bones, joints, ligaments, tendons and muscles.
Practice pharmacist
The practice pharmacist supports the clinical team with medication issues, medication changes and annual medication reviews.
Community contacts
Official page lists contacts such as community midwives, district nursing, podiatry, audiology, First Response mental health, CGL and community ultrasound services.
Parking, Disabled Access and On-Site Facilities
Parking
The official services/facilities page lists on-site parking.
Disabled access
The practice overview says the surgery is fully accessible for disabled people with suitable toilet facilities, and a wheelchair is available.
Accessible information
If you have an information or communication need, tell reception so the practice can update your record.
Facilities
The official facilities page lists modern facilities, comfortable furnishings and tea/coffee making facilities.
Room/catering enquiries
The facilities page says to contact Perdy on 01274 683331 for room rates and catering enquiries.
Need help attending?
Tell reception when booking if you need wheelchair help or access support.
Non-NHS Services and Private Letters
Some work is not covered by the NHS GP contract and may attract a fee. Ask reception before booking or handing in paperwork.
| Private / non-NHS item | Official examples | Important note |
|---|---|---|
| Medical forms | Pre-employment, sports and driving requirements including HGV/PSV. | Fees are based on BMA suggested scales. |
| Insurance / certificates | Insurance claim forms, vaccination certificates and prescriptions for taking medication abroad. | Ask reception about fee and appointment availability. |
| Private sick notes | Listed as an example of non-NHS work. | May require payment. |
| “To whom it may concern” letter | The official page lists a £20 charge payable in advance. | Timeframe listed as 1 to 2 weeks for completion. |
Online Records, Summary Care Record and Privacy
The official policy pages explain online access, confidentiality, Summary Care Record and the right to view personal information held about you.
SystmOnline
Online services can support booking/checking/cancelling appointments, ordering repeat prescriptions and viewing parts of the health record.
Summary Care Record
The Summary Care Record contains information such as medicines, allergies and bad reactions, helping urgent or out-of-hours care.
Confidentiality
The practice says patient information is kept confidential and secure, with records processed electronically, on paper or both.
Access to information
Patients have the right to view information held about them through subject access rights.
GP2GP
When joining or leaving a practice, medical records can transfer through GP2GP where systems allow.
Communication needs
If you need accessible information or communication support, tell reception so your records can be updated.
When Tong Medical Practice Is Closed
Use the right route based on urgency. Out-of-hours services are busy, so the official page asks patients to think carefully before asking to see a doctor and only do so if it genuinely cannot wait until the surgery reopens.
| Situation | Official route | Use this when |
|---|---|---|
| Need GP appointment out of hours | Call 01274 683331 and you will be transferred automatically to the out-of-hours GP service. | Problem cannot wait until the surgery reopens. |
| Before 6:30pm direct out-of-hours number | 0845 129 4402. | Use only if appropriate and verify live arrangements. |
| After 6:30pm | Call NHS 111. | Urgent medical help that is not life-threatening. |
| Local walk-in centre listed | Hillside Bridge, 4 Butler St West, Bradford BD3 0BS, telephone 0845 121 1024. | Check current service status before travelling. |
| Emergency | Call 999. | Chest pains and/or shortness of breath are specifically listed as emergencies. |
Common Problems and Quick Fixes
| Problem | Best fix from official rules | Do not do this |
|---|---|---|
| “I need a GP appointment” | Phone 01274 683331 and give a brief reason for Care Navigation. | Do not send appointment requests by email or contact form. |
| Need nurse/HCA appointment | Phone the surgery; nurse and HCA appointments can be booked up to four weeks ahead. | Do not try to book online because the practice says nurses/HCAs have different skill areas. |
| Need home visit | Call before 10am if possible and explain why the patient is housebound. | Do not request for transport or social reasons. |
| Need medication | Order online or by post, up to 7 days in advance, with 48-hour turnaround. | Do not phone prescription requests or ask pharmacy to order for you. |
| Need test results | Call after enough time has passed, or use online access/SMS option if set up. | Do not ask reception to interpret medical meaning. |
| Missed appointment risk | Cancel at least 24 hours before the appointment. | Do not ignore missed appointments; three missed appointments can risk removal from the list. |
Tong Route Planner
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Copy-and-Use Scripts
Appointment call
I am registered with Tong Medical Practice. I need help with ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can attend / need telephone advice. My best callback number is ______.Home visit request
I am requesting a home visit because the patient is genuinely housebound and cannot attend surgery due to ______. Symptoms started ______. The patient is at ______. Best callback number is ______.Prescription request
Medication name: ______. Strength/dose: ______. I copied this from my repeat slip / online record. I have ______ days left. I understand the practice does not take phone prescription requests.Test result call
I had a ______ test on ______ and was told to wait ______. I am calling to check whether the result is available and whether a follow-up appointment is needed.Map: Tong Medical Practice Bradford
Use this map for 2 Procter Street, Bradford, BD4 9QA. Check the official site or phone the surgery before travelling if appointment access or closure notices matter.
Official Resources
Use these official links after reading the relevant section above. The guide gives the practical detail first; the link is for live verification or action.
Related MedicalGroupUK Guides
These related guides help users compare appointment routing, triage, prescriptions, home visits and NHS 111 wording across UK GP practices.
Tong Medical Practice FAQs
What is the Tong Medical Practice phone number?
The official contact page lists 01274 683331.
Where is Tong Medical Practice?
Tong Medical Practice is at 2 Procter Street, Bradford, BD4 9QA.
What are Tong Medical Practice opening hours?
The official contact page lists Monday to Friday 8:00am to 6:00pm, with Saturday and Sunday closed.
How do I book an appointment at Tong Medical Practice?
Phone the surgery on 01274 683331. The official appointment page says appointment requests are not accepted by contact forms or email.
How long is a Tong Medical Practice appointment?
The official appointment page says consultations are generally scheduled to last 10 minutes and are subject to availability.
Can I book nurse or HCA appointments online?
The practice says nurse and healthcare assistant appointments cannot be offered online because nurses and HCAs are skilled in different areas. Phone 01274 683331.
How far ahead can nurse or HCA appointments be booked?
The official appointment page says Practice Nurse and Healthcare Assistant appointments can be booked up to four weeks in advance.
What is Care Navigation at Tong Medical Practice?
Care Navigation means reception may ask a brief reason for your call so they can direct you to the most appropriate clinician or service.
Will reception give clinical advice?
No. The official Care Navigation page says reception will never offer clinical advice.
How do I request a home visit?
Call 01274 683331, if possible before 10:00am. Home visits are reserved for genuinely housebound patients whose clinical condition prevents travel to surgery.
Can I get a home visit for transport reasons?
No. The official home-visit page says home visits will not be undertaken for social or transport reasons.
How do I order repeat prescriptions?
Use online services or post the request. The practice does not take prescription requests by telephone.
How long do repeat prescriptions take?
The official prescription page says there is a 48-hour turnaround for prescriptions.
Can my pharmacy order my medication for me?
No. The official prescription page says pharmacies are no longer able to order medication on the patient’s behalf.
How early can I order medication?
The official prescription page says medication can be ordered 7 days in advance.
How do I get test results?
Call after enough time has elapsed, use online access if available, or use the SMS result service if you have completed the consent form.
Can reception explain my test results?
No. The official results page says reception staff are not qualified to comment on results.
Can someone else get my results?
Results are only given to the person they relate to unless prior permission exists or the person is not capable of understanding them.
Does Tong Medical Practice offer SMS test results?
Yes. The official SMS page says patients with a mobile phone can choose text results by completing a consent form.
Do I need a fit note for 7 days or less?
No. The official fit-note page says you do not require a doctor’s sickness certificate for illness lasting seven days or less.
How do I register with Tong Medical Practice?
You can attend the surgery to complete a registration form, and the official page also links to online registration. Check the catchment area and bring proof of name and address.
What areas does Tong Medical Practice accept?
The official page lists BD4 areas including Bierley, East Bowling, East Bierley, Laisterdyke, Tong, Tong Street, Holme Wood, Dudley Hill, Tyersal, Swain Green, Cutler Heights and Tong Village, plus some BD5 and BD11 areas.
Does Tong Medical Practice have parking?
Yes. The official facilities page lists on-site parking.
Does Tong Medical Practice have disabled access?
Yes. The practice overview says the surgery is fully accessible for disabled people with suitable toilet facilities and has a wheelchair available.
Does Tong Medical Practice offer extended access?
Yes. The official extended access page says patients can access evening and weekend hub appointments subject to availability.
What should I do when Tong Medical Practice is closed?
Call the practice number to be transferred to out-of-hours, call the direct out-of-hours number before 6:30pm where appropriate, or use NHS 111 after 6:30pm. Call 999 for emergencies.
Is this the official Tong Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Tong Medical Practice website, NHS profile or practice phone line for live forms, appointment availability and current service rules.