Strand Road GP Route Hub
Use this guide before calling Quayside Medical Practice in Derry, ordering a repeat prescription, checking the 9am-6pm opening pattern, requesting a fit note, checking test results, registering within the practice area, or using Western Urgent Care when the surgery is closed.
Important: search results mix several “Quayside” surgeries in England. This page is for Quayside Medical Practice / Dr Foy and partners, Derry-Londonderry, Northern Ireland.
What Do You Need from Quayside Medical Practice Today?
Start with the task. Each card gives the practical route, what to prepare, and the official link after the explanation.
Need an appointment?
- Phone the practice on 02871 262790.
- Reception may ask a brief reason.
- Care navigation routes you to the right professional.
Need repeat medication?
- No repeat prescriptions by telephone.
- Order online, in person, or by post.
- Allow 3 full working days / 72 hours.
Need test results?
- Wait the expected result time.
- Call between 11:00-12:30.
- Reception cannot clinically comment on results.
Need a fit note?
- 7 days or less: self-certify.
- More than 7 days: request GP certificate.
- Private certificate for 7 days or less may cost £20.
Need a home visit?
- Call before 10:30am where possible.
- Use only if housebound or too ill to attend.
- GP decides urgency after assessment.
Closed or urgent?
- Western Urgent Care: 02871 865195.
- Call 999 for emergency symptoms.
- Use urgent services only if it cannot wait.
Correct Practice: Quayside Derry, Not the Other Quaysides
Google shows several Quayside-named surgeries. This article is for the Northern Ireland GP practice on Strand Road.
| Search result | Risk | Correct action |
|---|---|---|
| Quayside Medical Practice Derry | Correct intent. | Use 82-84 Strand Road, Derry, BT48 7NN and phone 02871 262790. |
| Quayside Medical Practice Failsworth | Different GP in England. | Do not use its Manchester phone, email, CQC or Patient Access details for Derry. |
| Quayside Medical Practice Newhaven | Different East Sussex practice. | Do not use Sussex ICB, 01273 numbers or Newhaven registration details. |
| Quayside Medical Centre Grimsby | Different GP centre. | Do not use 01472 numbers or SPA rules for the Derry practice. |
| Quayside Newcastle | Tourist/location result. | Not a GP surgery search result. |
Opening Hours, Doors and Out-of-Hours Route
The practice opening page gives three different details: public door hours, urgent phone cover at the end of the day, and Western Urgent Care when closed.
Public door hours
Doors are open to the public from 9:00am to 5:45pm Monday-Friday, except public bank holiday closures.
End-of-day urgent calls
A member of staff is available from 5:45pm to 6:00pm for urgent telephone enquiries.
When closed
For urgent advice/treatment when closed, call Western Urgent Care on 02871 865195.
Appointments and Care Navigation
Reception may ask why you need an appointment. The official page says reception staff follow a protocol, do not make clinical decisions, and must follow confidentiality rules.
Call with one clear reason
Say the main problem, when it started, what has changed, and whether it is urgent today.
Answer care-navigation questions
This helps route you to the right professional: GP, practice nurse, social worker, mental health professional, practice pharmacist or another service.
Cancel early if you cannot attend
The practice says patients who fail to attend three appointments in a 12-month period may be removed from the practice list.
Arrive on time
If you are late, you may not be seen and may need to rearrange on the next working day unless it is a medical emergency.
Ask early for an interpreter
If you need an interpreter when seeing the doctor, notify reception so they can arrange this.
Repeat Prescriptions, Chemist Change and Acute Medicines
The prescription page gives several exact rules that matter before ordering medication.
| Need | Correct route | Timing / warning |
|---|---|---|
| Routine repeat | Use online services, in person repeat slip, or post to Quayside Medical Practice, 82-84 Strand Road, BT48 7NN. | Allow 3 full working days / 72 hours, excluding weekends/bank holidays. |
| Ordering through chemist | From 2 September 2024, patients can no longer order repeat prescriptions at the chemist. | Your prescription can still be collected by your nominated pharmacy. |
| Telephone repeat | Not accepted for repeat prescriptions. | Use online, in person or post instead. |
| Acute prescription | Requests may be phoned 10:00-12:00 and 14:00-16:00 on weekdays. | Before 11:00 may be ready 14:00; after 11:00 may be ready 17:00. GP may ask you to book an appointment. |
| Medication review | Book doctor, nurse practitioner or practice nurse review when due. | Long-term medication is reviewed at least once a year. |
Online Forms: What Can Be Sent Securely
The online forms page lists practical review forms. Use these when they match your need instead of writing a vague appointment request.
Asthma review
Use for planned asthma review details, not emergency breathing problems.
Breathlessness review
Use only if appropriate. Severe breathing difficulty = urgent/emergency route.
Contraceptive pill review
Prepare BP, side effects, missed pills, smoking status and medication changes.
Epilepsy review
Prepare seizure frequency, medicine name/dose and recent hospital letters.
Hypothyroidism
Useful for thyroid self-assessment and review prompts.
Male urinary tract
Use the male urinary tract assessment if it matches your symptoms.
PHQ-9
Use for patient health assessment when requested or appropriate.
Smoking review
Use for smoking review information and support planning.
Test Results: Call Window and Privacy Rules
Wait the stated time
When you attend a test, you should be told how long results are expected to take. Wait until that time has passed.
Call 11:00-12:30
The test-results page says to call the surgery between 11:00 and 12:30 once enough time has elapsed.
Confidentiality
Results are normally only given to the person they relate to, unless prior permission exists or the person cannot understand them.
Fit Notes and Sick Notes
| Situation | What to do | Detail that matters |
|---|---|---|
| Off sick 7 days or less | Self-certify. | Your employer should not normally ask for a doctor’s certificate. |
| Off sick more than 7 days | Request a fit note / medical certificate. | Seven days includes non-working days, weekends and bank holidays. |
| Already seen by GP / hospital letter received | Fit note may be reviewed without another appointment. | Reception can pass the request to the doctor for review. |
| No GP/hospital evidence | Book a routine appointment. | Urgent appointments are not for certificates. |
| Employer wants note for 7 days or less | This is private / non-NHS. | Practice page lists a £20 charge. |
| Certificate expired | Consult again if still sick. | Fit notes can be back-dated; do not book emergency appointment just to renew. |
Home Visits: Call Before 10:30am
Request only when
- You are housebound.
- You are too ill to visit the practice.
- The GP believes a home visit is medically required.
Prepare before calling
- Why the patient cannot travel.
- Symptoms and when they started.
- Medication, allergies and recent hospital letters.
- Best callback number and carer details.
Registering with Quayside Medical Practice Derry
The registration page says the practice accepts registration requests while its list is open and the person lives within a 6-mile radius of the practice. Online registration is not currently possible.
Practice area
Check you live within 6 miles of the practice before preparing documents.
Documents
Bring completed application form, Medical Card if you have one, and two forms of ID: one address and one photographic.
New appointment
After completed documents are verified, the assistant practice manager allocates a new registration appointment within 2 weeks.
You receive
Written appointment confirmation, practice leaflet, benzodiazepines leaflet, violence/aggression policy and DNA policy.
Refusal reasons
Registration may be refused if list is officially closed, you live outside the area, previous removal applies or known violence history applies.
Temporary patient
If away from home and ill, immediate necessary treatment may be available for up to 14 days; temporary registration can last up to 3 months.
Doctors, Nurses and Who May Help You
Searchers often want “Quayside Medical Practice doctors.” The useful answer is to know both the named doctors and the wider team that may handle your task.
| Team | Official details | Best for |
|---|---|---|
| Doctors | Practice page lists Dr Liam Foy, Dr Martina Molloy, Dr Gavin McAteer, Dr Edward Devlin and Dr Karen Bryson. NI Direct also lists Dr W T Foy, Dr Martina Molloy, Dr Gavin O McAteer, Dr Edward Devlin and Dr Damian Smith. | GP care, prescriptions requiring GP decision, referrals and medical certificates where appropriate. |
| Nurses | Clare McAuley, Jennifer Barnes and Aisling Parke are listed on the practice staff page. | Practice nurse appointments, reviews, long-term condition support and clinical tasks where appropriate. |
| Healthcare assistants | Aiveen McKinney, Louise Deery and Mary Sharkey are listed. | Bloods, checks and support tasks as directed by the practice. |
| Reception | Receptionists provide information, route patients, make appointments, issue repeat prescriptions and handle prescription enquiries. | First contact, care navigation, appointment routing, forms and update details. |
| Multi-disciplinary team | The practice lists social worker, social work assistant, mental health practitioners and practice pharmacists. | When you do not need to see a GP but need the right professional. |
Patient Records, Carers and Updating Details
Record sharing
The patient-record page explains that sharing medical data with other providers should be consented to and controlled on a need-to-know basis.
Tell them if you are a carer
The practice links to a carer update route. This helps the practice record support needs and permissions correctly.
Update contact details
The appointments page says current address, phone and email details are important. Update them when they change.
Referrals and Self-Referral Routes
Most specialist referrals require speaking with a GP, but the practice lists local self-referral categories.
Self-referral topics
Listed categories include anxiety, depression, drugs and alcohol, sexual health, smoking cessation, stress, weight management and young carers.
Specialist referral letter
If the doctor refers you to a specialist, the practice says you will receive a letter within 2 weeks with booking details and passwords if needed.
Track e-Referral
Prepare date of birth, reference number from page 1 and password from page 2 of the letter.
Complaints Procedure PDF: Exact Steps and Time Limits
The official complaints PDF gives a two-stage process and escalation routes. Use this for complaints, not urgent medical problems.
| Stage / issue | Official detail | Patient action |
|---|---|---|
| Try first | Most problems can be sorted quickly with the person concerned. | Raise simple concerns in person, by phone or in writing. |
| Stage 1 | Frontline response. Practice aims to answer within 5 working days where possible. | Use for simple grievances. |
| Stage 2 | Formal investigation. Acknowledgement within 3 working days; written response aimed within 20 working days. | Use for serious or complex concerns. |
| Complaint window | Ideally within a few days, and generally within 6 months of the event or 6 months from awareness, not more than 12 months after the event. | Write early while details are clear. |
| Send written complaint | Practice Manager, Quayside Medical Practice, 82-84 Strand Road, Derry, BT48 7NN. | Include what happened, dates, who was involved and desired outcome. |
| Complaining for someone else | Written authority is normally needed due to confidentiality. | Ask reception for the complaints form / third-party authority form. |
| If dissatisfied | NIPSO: nipso@nipso.org.uk, 02890 233821. SPPG complaints: complaints.sppg@hscni.net, 028 9536 3893. | Escalate only after the practice response if still dissatisfied. |
Quayside Derry Route Planner
Choose your task and get the next step. This tool runs in your browser only.
Select your task above.
Copy-and-Use Call Scripts
Appointment request
Hello, I’m registered with Quayside Medical Practice. My main problem is ______. It started ______. It is worse today because ______. I take ______. My best callback number is ______.Repeat prescription
Hello, I need help with repeat medication for ______, strength ______. I requested it on ______. I understand repeats are not accepted by phone. What is the safest route now?Test results
Hello, I had a test on ______. I was told results may take ______. Has enough time passed, and is there a doctor’s message or follow-up needed?Complaint
I want to raise a concern about ______ on ______. I would like this reviewed under the practice complaints procedure. I can provide dates, names and written details.Map: Quayside Medical Practice, Strand Road
Use this map for the Derry practice. Do not use map results for Failsworth, Newhaven, Grimsby or Newcastle Quayside.
Official Links After You Know the Right Task
Use this guide to choose the right route first, then use the official page for live details and action.
Quayside Medical Practice Derry FAQs
What is the phone number for Quayside Medical Practice Derry?
The practice phone is 02871 262790, also written as 028 7126 2790.
Where is Quayside Medical Practice in Derry?
The practice is at 82-84 Strand Road, Derry, BT48 7NN. NI Direct also lists the practice at 80-84 Strand Road, Londonderry, BT48 7NN.
Is this the same as Quayside Medical Practice Failsworth?
No. This page is for the Derry / Northern Ireland practice. Quayside Medical Practice Failsworth is a different GP practice in England.
What are Quayside Medical Practice opening hours?
The practice page says doors are open to the public from 9:00am to 5:45pm Monday-Friday, except bank holidays. A staff member is available until 6:00pm for urgent telephone enquiries.
What should I do when Quayside Medical Practice is closed?
For urgent advice and treatment when closed, the practice directs patients to Western Urgent Care on 02871 865195. Call 999 for genuine emergencies.
How do appointments work at Quayside Medical Practice?
Reception may ask a brief reason for the appointment so staff can care navigate you to the right professional. Reception staff follow protocol, do not make clinical decisions and must keep information confidential.
Can I order repeat prescriptions by telephone?
No. The prescription page says repeat prescriptions are not accepted over the telephone. Use online services, in person repeat slip, or post.
How long do repeat prescriptions take?
The practice says to allow three full working days, or 72 hours, for prescriptions to be processed, taking weekends and bank holidays into account.
Can I still order repeat prescriptions at the chemist?
The practice page says from 2 September 2024 patients can no longer order repeat prescriptions at the chemist, although prescriptions can still be collected by a nominated pharmacy.
When should I call for test results?
After enough time has elapsed, the practice says to call between 11:00 and 12:30. Reception staff cannot clinically comment on results.
How do I request a fit note?
If you are off work for seven days or less, self-certify. If you are off for more than seven days, request a fit note. If no GP or hospital evidence exists, you may need a routine appointment.
How do I request a home visit?
Call reception before 10:30am where possible. Home visits are only for patients who are housebound or too ill to visit the practice, and the GP decides whether a visit is medically required.
How do I register with Quayside Medical Practice?
The registration page says the practice accepts requests while the list is open and the person lives within a 6-mile radius. Bring a completed application form, Medical Card if available, and two forms of ID.
Who are the doctors at Quayside Medical Practice?
The practice staff page lists doctors including Dr Liam Foy, Dr Martina Molloy, Dr Gavin McAteer, Dr Edward Devlin and Dr Karen Bryson. NI Direct also lists Dr W T Foy, Dr Martina Molloy, Dr Gavin O McAteer, Dr Edward Devlin and Dr Damian Smith.