Violet Lane Medical Practice | NHS GP Surgery Lane
Use this practical guide to check Violet Lane Medical Practice appointments, opening hours, phone number, registration, online medical requests, repeat prescriptions, NHS App, Patient Access, services, Croydon GP Hubs, map, urgent care routes and official links without searching multiple pages.
Violet Lane Medical Practice key details
Violet Lane Medical Practice is an NHS GP surgery at 231 Violet Lane, Croydon, Surrey, CR0 4HN. The practice phone number is 020 8688 0333. The official opening-hours page lists normal hours as Monday to Friday, 8:00am to 6:30pm, with Saturday and Sunday closed. The NHS profile says the surgery is currently accepting new patients.
Exact address
231 Violet Lane, Croydon, Surrey, CR0 4HN. Use the full address in maps so you do not confuse it with other Croydon GP surgeries or “Lane” practice names.
Phone number
Call 020 8688 0333 for reception help, appointment support if you cannot use online requests, prescription problems, access needs and urgent on-the-day issues after the form has closed.
Opening hours
Normal listed opening is Monday to Friday, 8:00am to 6:30pm. The practice is closed on weekends and bank holidays. Check the official opening-hours page before travelling.
Online requests
The homepage says Violet Lane online medical requests are available Monday to Friday, and admin queries can be made anytime.
New patients
The NHS profile says this GP surgery is currently accepting new patients. The registration page says the doctors welcome new patients who live within the practice area.
Emergency rule
Do not use a routine GP request for life-threatening symptoms. Call 999 for emergencies and NHS 111 for urgent non-emergency help.
Most useful patient tip: many delays happen because patients use the wrong route. For a medical issue, use the Violet Lane Request Form where available. For repeat medication, use NHS App, Patient Access, online form or written slip. For urgent help when the form has closed, call the surgery or use NHS 111 depending on severity.
What do you need from Violet Lane Medical Practice today?
Use this route finder before calling. It helps you choose between online request, pharmacy, NHS App, Patient Access, reception support, NHS 111 and 999.
Choose the closest situation
This is general signposting only. It does not diagnose symptoms or replace emergency care.
How to request an NHS GP appointment at Violet Lane Medical Practice
The official appointment page says Violet Lane offers same day, urgent and routine appointments either face-to-face or by phone based on clinical need. If you have a medical query, you or a relative/carer need to complete the Violet Lane Request Form online, by calling the surgery, or at the reception desk.
| Route | Best for | What to prepare | When not to use |
|---|---|---|---|
| Online Violet Lane Request Form | Medical queries when the form is open and you can describe the problem clearly. | Symptoms, start date, severity, medication, allergies, red flags, best contact number and availability. | Do not use for life-threatening symptoms or when you need immediate emergency care. |
| Phone: 020 8688 0333 | Patients who cannot use the form, need access support, or have an urgent on-the-day issue after the form has closed. | Name, date of birth, phone number, symptoms and whether you can attend the surgery that day. | Do not call routine reception instead of 999 for emergencies. |
| Reception desk | Patients who need help completing the request form in person. | Clear reason for request, appointment/access needs and enough time for reception support. | Do not travel without checking opening hours or bank holiday closures. |
| Pharmacy first / self-care | Minor illnesses where a pharmacist may help without a GP appointment. | Symptoms, age, medicines, allergies, pregnancy status if relevant and how long it has lasted. | Use GP, NHS 111 or 999 if symptoms are severe, worsening or concerning. |
| Croydon GP Hubs via NHS 111 | Out-of-hours GP help when NHS 111 assesses that a hub appointment is appropriate. | Postcode, symptoms, duration, medicines and whether you can travel to a hub. | Do not use hubs as a replacement for 999 in emergencies. |
Urgent on-the-day medical issue
The appointment page says if you have an urgent on-the-day medical issue after the request form has closed, call the surgery and your request will be assessed by the on-call doctor. If your issue is deemed urgent, be available to come to the surgery that day.
Routine review timing
The practice says your request will be reviewed by your own GP within 2 working days, and they may contact you for more information. Non-urgent issues that still need GP review may be arranged for a different day.
Appointment request script: “I am registered with Violet Lane Medical Practice. I need help with ____. It started ____. It is getting better/worse. I take ____. I am worried because ____. I can attend today if needed / I can take a call at ____. Please advise whether this should be GP, nurse, pharmacist, Croydon GP Hub, NHS 111 or 999.”
Violet Lane Medical Practice opening hours
The official opening-hours page lists the surgery as open Monday to Friday, 8:00am to 6:30pm, and closed Saturday and Sunday. It also says the surgery is closed on bank holidays and points patients to events and closures for surgery closures.
| Day | Listed opening time | Practical patient tip |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use online requests early if your issue is routine or needs GP review. |
| Tuesday | 8:00am to 6:30pm | Have symptoms and availability ready before contacting reception. |
| Wednesday | 8:00am to 6:30pm | Use pharmacy advice first for many minor illnesses. |
| Thursday | 8:00am to 6:30pm | Check the official page for any closures or service notices. |
| Friday | 8:00am to 6:30pm | Order prescriptions early before weekends and bank holidays. |
| Saturday | Closed | Extended access may offer appointments through local services; confirm before travelling. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help and 999 for emergencies. |
Extended access note: the official opening-hours page says appointments are available to book between 6:30pm and 8:00pm on weekday evenings and between 9:00am and 5:00pm on Saturdays. It also says face-to-face GP, First Contact Practitioner and nurse appointments are bookable at Violet Lane Medical Practice on Saturdays only. Always confirm the current booking route and location before attending.
Register with Violet Lane Medical Practice
The NHS profile says Violet Lane Medical Practice is currently accepting new patients. The official registration page says the doctors welcome new patients who live within the practice area, and online registration is processed in up to 5 days with text/email confirmation when the form is received and when registration is completed.
Check the practice area first
The practice welcomes new patients who live within the practice area. Do not assume registration will be accepted just because the surgery is nearby.
Use the official online registration route
Use the official registration page and online registration link. The page says registration is processed in up to 5 days.
Prepare medication and previous GP details
Have current medication, allergies, NHS number if known, previous GP, full address, phone number and date of birth ready before submitting.
Temporary patients should contact the practice
The official page says temporary registration can last up to 3 months, but practices do not have to accept temporary patients except for emergency treatment obligations.
Named GP note: the registration page says all patients registered with the surgery have a named accountable GP responsible for overall care, but patients can book appointments with any of the GPs at the surgery. You can ask reception if you want to know your allocated named GP.
Repeat prescriptions, NHS App, Patient Access and medication reviews
The official repeat prescription page says repeat prescriptions are for medicines already agreed with the doctors. It asks patients to order online where possible, use the drug name rather than a description, write separate requests for each person, and allow 48 hours excluding weekends and bank holidays.
NHS App
The prescription page says the NHS App is the simplest and quickest way to order repeat medication because it links directly to your prescription record at the practice.
Patient Access
The page also says patients can order repeat prescriptions online through Patient Access, which links directly to the prescription record at the practice.
Online form or written slip
If you do not have NHS App or Patient Access, the page says you can request via the online form or by using the repeat prescription slip/counterfoil.
| Prescription task | Official rule | Practical tip |
|---|---|---|
| Repeat medication | Allow 48 hours excluding weekends and bank holidays. | Request before weekends, bank holidays, travel or exams/work deadlines. |
| Email/fax requests | Email requests are not accepted; fax requests are not encouraged. | Use NHS App, Patient Access, online form or paper slip instead. |
| Telephone requests | Reserved only for patients on the housebound register, learning disability register or assigned care homes. | Do not phone routine repeat requests unless you fall into one of the listed groups. |
| Medication review | Patients on repeat medication are asked at least once a year to review medicines; some medicines need more frequent review. | Book a review as soon as a review message appears on your repeat prescription slip. |
Prescription delay checklist: write the exact medicine name, strength, dose, your full name, date of birth, phone number, nominated pharmacy, how many days you have left, and whether a medication review is due.
Services available through Violet Lane Medical Practice
The official services page lists a wide range of GP and nurse-led services. Availability and eligibility can change, so use the official services page for the current route before booking.
Antenatal and postnatal care
Care is provided by doctors and attached midwives according to local and national policy.
Cervical smears and screening
The services page lists cervical cytology tests and screening information for eligible patients.
Child health and immunisations
Child health checks and immunisation information are included in the practice services list.
Contraception and sexual health
Doctors and nurses provide contraception advice, coils/implants, emergency contraception and sexual health support.
First Contact Practitioner
The services page says this service is for patients with joint or muscle pain.
NHS App support
The services page says NHS App support sessions are available every Friday with the IT lead, face-to-face or telephone.
Long-term conditions
Services include support for asthma, heart disease, hypertension and diabetes.
Minor operations
The practice provides a minor operation service for problems that do not need referral to a specialist.
Dental problems
The opening-hours page says a GP is not appropriately trained to deal with dental problems. Use dentist/emergency dental routes instead.
NHS 111, Croydon GP Hubs and 999 near Violet Lane Medical Practice
Routine GP forms are not emergency services. The official opening-hours page says call 999 in an emergency, call 111 for medical advice or to see a doctor when it is less urgent, and NHS 111 can book urgent treatment centre appointments where needed.
Call 999 now
Use 999 for life-threatening symptoms such as loss of consciousness, sudden confusion, chest pain, breathing difficulty, severe bleeding, severe burns, stroke signs or severe allergic reaction.
Use NHS 111
Use NHS 111 online or call 111 when you need urgent advice but it is not a 999 emergency, especially when the surgery is closed.
Croydon GP Hubs
The appointment page says NHS 111 can book appointments at Croydon GP Hubs if you need to see a GP out of hours and assessment shows it is appropriate.
Do not wait for a GP reply if someone is seriously ill, injured, breathless, confused, collapsed, bleeding heavily, having chest pain, having stroke symptoms or having a severe allergic reaction.
Violet Lane Medical Practice map: 231 Violet Lane, Croydon CR0 4HN
Use the exact address 231 Violet Lane, Croydon, Surrey, CR0 4HN. Confirm whether your appointment is at Violet Lane Medical Practice or at a Croydon GP Hub before travelling, especially for out-of-hours appointments arranged by NHS 111.
Use the full postcode
Search maps with “Violet Lane Medical Practice, 231 Violet Lane, Croydon CR0 4HN” to reduce wrong-location risk.
Allow Croydon travel time
Croydon roads and public transport can be busy. Leave extra time for check-in, especially if reception is helping you complete a request.
Access needs
Contact the surgery before travelling if parking, wheelchair access, hearing support, interpreter support or step-free access is essential for your visit.
How to submit a medical request in Patient Triage
The official Violet Lane homepage links to this Accurx patient triage demo. It can help patients understand the online medical request process before submitting a new request.
This is a general Accurx patient triage demo linked from the official practice website. Always follow the current Violet Lane Medical Practice instructions for local opening, form availability and urgent-care rules.
Common Violet Lane Medical Practice mistakes to avoid
Using GP forms for emergencies
Call 999 for life-threatening symptoms. Do not wait for online review.
Not trying pharmacy first
The appointment page asks patients to consider pharmacy advice and self-help for many conditions before contacting the practice.
Writing “need doctor” only
Give symptoms, timing, severity, medication, allergies and availability so the practice can route you safely.
Waiting after the request form closes
If it is urgent on the day after the form closes, the appointment page says to call the surgery for on-call doctor assessment.
Ordering prescriptions too late
Allow 48 hours excluding weekends and bank holidays. Acute or old prescriptions may take longer.
Phoning routine repeat prescriptions
Telephone repeat requests are reserved only for housebound, learning disability register or assigned care home patients.
Using medicine descriptions
The prescription page asks patients to use drug names, not descriptions, to reduce errors.
Assuming Saturday means normal GP surgery
Extended access can be different from normal weekday access. Confirm location, clinician type and appointment details first.
Not checking practice area
The registration page welcomes new patients who live within the practice area, so check eligibility before applying.
Official Violet Lane Medical Practice links
Use these official links after reading the practical guidance above. Avoid third-party pages for live appointment availability, registration, prescriptions or urgent-care decisions.
Practice website
Homepage, online medical requests, admin queries, services and official practice information.
Official practice websiteAppointments
Violet Lane Request Form, pharmacist first, phone/reception support, triage and GP Hub guidance.
Official appointment pageOpening hours
Weekday opening times, bank holiday closure guidance, NHS 111, pharmacy and urgent treatment centre advice.
Official opening-hours pageNew patient registration
Practice-area registration, online registration, temporary registration and named GP information.
Official registration pageRepeat prescriptions
NHS App, Patient Access, online form, written slip, telephone exceptions and medication reviews.
Official repeat prescription pageNHS App
Official practice page explaining NHS App use for prescriptions, appointments, advice and records.
Official NHS App pageCQC profile
Current CQC location profile and provider registration information. Read with care because provider-change/archived history may also appear.
Official CQC profileRelated MedicalGroupUK guides for GP appointment access
These related guides help readers compare NHS GP online triage, phone rules, repeat prescription handling and appointment routing across different practices.
Online request and triage example
For another London GP guide with same-day online request and phone timing examples, read the Woodlands Medical Practice NHS GP guide.
Online form and NHS App example
If you want to compare how another practice handles online forms, NHS App and urgent help, see the West End Medical Practice guide.
Multi-site appointment example
If you need help understanding appointment location checks, use the Park Medical Practice appointment guide.
People also search: Violet Lane appointments, hours, registration and prescriptions
Violet Lane Medical Practice appointments
Use the request form where available, phone if you cannot use it, or ask reception to help complete the form at the desk.
Violet Lane Medical Practice opening hours
Normal official opening is Monday to Friday, 8:00am to 6:30pm. Check bank holiday and surgery closure notices before travelling.
Violet Lane Medical Practice phone number
The practice phone number is 020 8688 0333. Use it for access support, urgent on-the-day issues after form closure and practical reception help.
Violet Lane Medical Practice registration
The NHS profile says accepting new patients, and the practice registration page says new patients must live within the practice area.
Violet Lane Medical Practice prescriptions
Use NHS App, Patient Access, online form or written slip. Allow 48 hours excluding weekends and bank holidays.
Violet Lane Medical Practice NHS App
The NHS App can help with repeat prescriptions, appointments, symptom advice and viewing GP record information where enabled.
Violet Lane Medical Practice CQC
The current CQC location profile shows provider-change history and registered activity details; older archived records may show historic ratings.
Violet Lane Medical Practice Croydon GP Hub
NHS 111 can book Croydon GP Hub appointments when out-of-hours GP assessment is appropriate.
Violet Lane Medical Practice services
Services include contraception, sexual health, antenatal/postnatal care, long-term condition support, minor operations and NHS App support.
Deep dive into Violet Lane GP access
Deep dive into appointment access
Violet Lane’s system is based on request review, not simply choosing any slot. Give clear clinical detail so the practice can decide whether you need same-day, routine, face-to-face, telephone, pharmacist or another route.
Deep dive into pharmacy-first decisions
The appointment page highlights local pharmacy advice before GP contact for many minor issues. This can save time and leave GP capacity for problems needing clinical review.
Deep dive into prescriptions and NHS App
Repeat prescription safety depends on clear medicine names and enough processing time. NHS App and Patient Access reduce errors compared with vague phone requests.
Deep dive into urgent vs routine care
Use the practice for routine GP tasks, NHS 111 for urgent non-emergency help and 999 for life-threatening symptoms. Do not wait for a GP review when symptoms are dangerous.
Deep dive into registration
Being close to the surgery does not automatically mean registration. Check the practice area, use the official registration link and keep confirmation texts/emails.
Deep dive into travel and location
Use the full Violet Lane address and confirm whether your appointment is at the surgery or a Croydon GP Hub. Allow extra travel time during busy Croydon periods.
Violet Lane Medical Practice FAQ
Violet Lane Medical Practice is at 231 Violet Lane, Croydon, Surrey, CR0 4HN.
The official practice website and NHS profile list 020 8688 0333 as the phone number for Violet Lane Medical Practice.
The official opening-hours page lists Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are closed. Check official closure notices before travelling.
The NHS profile says Violet Lane Medical Practice is currently accepting new patients. The practice registration page says new patients need to live within the practice area.
Use the Violet Lane Request Form when available. If you cannot use the internet, call 020 8688 0333 or ask reception to help complete the form at the desk.
The appointment page says requests are reviewed by your own GPs within 2 working days, and they may contact you for further information.
Use the NHS App, Patient Access, the online form or a repeat prescription slip. The practice asks patients to allow 48 hours excluding weekends and bank holidays.
Telephone repeat prescription requests are reserved only for patients on the housebound register, learning disability register or assigned care homes. Routine patients should use online or written routes.
Use NHS 111 online or call 111 for urgent non-emergency help when the surgery is closed. Call 999 for life-threatening symptoms or serious injury.
No. This is an independent MedicalGroupUK.org guide. It is not the official NHS, CQC or Violet Lane Medical Practice website. Always verify live details through official sources.
Final patient summary
Violet Lane Medical Practice is at 231 Violet Lane, Croydon, CR0 4HN. Phone: 020 8688 0333. Normal listed opening: Monday to Friday, 8:00am to 6:30pm.
Safe route reminder
Use official practice routes for routine GP help, NHS App/Patient Access for many prescription tasks, NHS 111 for urgent non-emergency help, and 999 for life-threatening symptoms.