Townhill GP Appointments, Hours, Online Requests & Patient Routes
This guide helps Townhill patients quickly find the right NHS GP route for appointments, opening hours, online requests, repeat prescriptions, registration, test results, fit notes, urgent help, parking, accessibility and map directions.
Your WordPress H1 can use: Townhill Medical Practice | NHS GP Appointments & Hours.
Townhill Medical Practice key details
Townhill Medical Practice is an NHS GP surgery at Guards Avenue, Caterham, Surrey, CR3 5XL. The official Modality East Surrey page lists the phone number as 01883 331900 and normal opening times as Monday to Friday, 8:00am to 6:30pm, with Saturday and Sunday closed.
Address
Guards Avenue, Caterham, Surrey CR3 5XL. Use the full address in maps so you do not confuse it with another Caterham or Surrey practice.
Phone
Call 01883 331900 if you cannot use the online route, need reception help, or need the team to go through the form with you.
Opening hours
Normal opening is listed as Monday to Friday, 8:00am to 6:30pm. Check official notices before travelling around holidays or service changes.
New patients
The NHS profile shows Townhill Medical Practice is currently accepting new patients. Registration still depends on eligibility and catchment checks.
Online requests
The official appointment page uses a Rapid Health online form for many appointment requests. It has rules and exclusions, so choose the right route.
Urgent safety
Use NHS 111 for urgent non-emergency help when unsure. Call 999 or go to A&E for life-threatening symptoms.
Provider-name note: the official site presents Townhill under Modality East Surrey Medical Practice. CQC pages also show provider-change/archive wording. For live patient actions, use the current official Modality East Surrey and NHS profile links below.
What do you need from Townhill Medical Practice today?
Use this quick route picker before calling. It helps you choose between the Rapid Health online form, phone, NHS App, pharmacy, NHS 111 and 999.
Choose the closest situation
This tool gives general signposting only. It is not medical diagnosis or emergency advice.
How to request an NHS GP appointment at Townhill Medical Practice
The official appointments page says you can request an appointment using an online form, by phoning the surgery, or in person. It also says pharmacy and local services may help faster for some conditions.
| Route | Best for | What to prepare | When not to use |
|---|---|---|---|
| Rapid Health online form | Registered patients aged 16+ with an email address linked to their medical records. | Symptoms, duration, medication, urgency, callback availability and linked email address. | Not for 999 symptoms, home visits, interpreter needs, nurse appointments or several review types listed by the practice. |
| Phone: 01883 331900 | Patients who cannot use the online form or need reception to go through the form with them. | Name, date of birth, contact number, symptoms, urgency and why you cannot use online access. | Do not phone routine reception instead of calling 999 if symptoms are life-threatening. |
| In person | Patients who need reception help and cannot manage online or phone routes. | Enough time for reception, appointment reason and any access needs. | Do not travel for urgent care without checking opening and safety route first. |
| Pharmacy First / local services | Some common minor illnesses where a pharmacy may help faster. | Symptoms, age, allergies, pregnancy status where relevant and current medicines. | Use GP, NHS 111 or 999 if symptoms are severe, worsening or concerning. |
| NHS 111 | Urgent non-emergency help outside normal working hours or when you are unsure. | Symptoms, timing, medication, conditions and current location. | Use 999 for life-threatening symptoms. |
Rapid Health rule to remember: the official page says all patients using the form need an email address linked to their medical records, must be registered with the practice, and the form can only be used for patients aged 16 years and above.
Urgent same-working-day requests
The official appointment page says if you need an urgent same-working-day appointment, complete the online form during working hours. Outside working hours and on bank holidays, contact 111.
Routine appointments
For appointments within the next 7 days or more, the official page directs patients to request through the online form. Be clear about whether phone or in-person care is suitable.
Appointment request script: “I am registered at Townhill Medical Practice. I need help with _____. It started _____. It is getting better/worse. I take _____. I am worried because _____. I can take a call at _____. Please advise whether this should be GP, nurse, pharmacist, NHS 111 or emergency care.”
Townhill Medical Practice opening hours
The official surgery details page lists normal opening times as Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are listed as closed. Always check the official page before travelling because bank holidays, training days and local service updates can change access.
| Day | Listed normal opening time | Patient tip |
|---|---|---|
| Monday | 8:00am to 6:30pm | Check online form availability before travelling or calling. |
| Tuesday | 8:00am to 6:30pm | Use the Rapid Health route if your request fits the rules. |
| Wednesday | 8:00am to 6:30pm | For test results, the official page says to call after 2pm. |
| Thursday | 8:00am to 6:30pm | Check live notices before travelling for admin-only tasks. |
| Friday | 8:00am to 6:30pm | Request prescriptions early before weekends and holidays. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help when closed. |
| Sunday | Closed | Call 999 for life-threatening emergencies. |
Register with Townhill Medical Practice
The NHS profile shows Townhill Medical Practice is currently accepting new patients. The official registration page says you usually need to live within the practice boundary and can check eligibility before registering.
Check boundary first
The official registration page links to a practice-boundary checker and says to contact the surgery if you are unsure whether you are eligible.
Online registration
You can check eligibility and register using an online form. The official page says the process takes around 15 minutes to complete.
Medication warning
The official page advises having at least one month’s medication supply because records can take around a month to transfer.
| Prepare this | Why it helps | Practical tip |
|---|---|---|
| Current address | The practice boundary usually depends on where you live. | Use your current Caterham or Surrey address, not an old address. |
| NHS number if known | The official page says the form asks for your 10-digit NHS number. | Find it on prescriptions, letters or the NHS number finder. |
| Previous GP details | Helps transfer your records correctly. | Include previous surgery name and town if you know it. |
| Medication and allergies | Important for safety while records move over. | Do not wait until your medication runs out. |
| Temporary-stay details | The page says people staying under 3 months may be able to register temporarily. | Contact the surgery if your stay is short or unusual. |
Repeat prescriptions, Voice Connect and pharmacy help
The official prescription page says repeat prescriptions can be ordered through the NHS App, an online form, or Voice Connect. It also says paper repeat prescription requests are no longer accepted and repeat prescriptions cannot be ordered by ordinary phone call for patient safety.
NHS App / NHS account
Best first route if your repeat medicines are visible in your NHS account. You will need your NHS App or NHS account login details.
Online form
The official page says the online form asks for the name of the medication and dosage. Add clear details to avoid delays.
Voice Connect
The official page says you must register with the practice to use Voice Connect. Once registered, call the surgery and press 1.
Voice Connect detail: the official prescription page lists 01342 843822 in the Voice Connect section and says users need date of birth, registered phone number and a 6-digit PIN. Do not share your PIN with anyone.
Nominating a pharmacy
When ordering online, you can usually send prescriptions electronically to a nominated pharmacy. Check your nomination before ordering if you have moved or changed pharmacy.
Medication review
The official page says people taking regular medicines should check they are right at least once a year, and should request a review if side effects occur.
This official NHS video explains repeat prescription requests in the NHS App. It is general NHS guidance, not a Townhill-specific rule. Always follow the official Townhill / Modality East Surrey prescription page for local instructions.
Test results, fit notes and medical records
Test results
The official page says you can view results online, use an online form, phone after 2pm, or ask in person. Online result requests receive a response within 5 working days.
Fit note / sick note
If you are off sick for 7 days or less, you usually do not need a GP fit note. For more than 7 days, your employer will usually ask for one.
Medical records
The records page says you can view your GP medical record online using your NHS account, but may need to ask the surgery for access once.
Privacy reminder: the official test-results page says the surgery can usually only give test-result information directly to the patient, unless permission or support needs apply.
NHS 111, urgent help and 999 near Townhill Medical Practice
Routine GP forms are not emergency services. Use the safest route based on symptom severity and timing.
Call 999 now
Use 999 for life-threatening symptoms such as chest pain, severe breathing problems, stroke signs, collapse, severe bleeding, severe burns, fits that are not stopping or severe allergic reaction.
Use NHS 111
Use NHS 111 online or call 111 if you need urgent medical help and are not sure what to do, especially when the surgery is closed.
Use the practice
Use official practice routes for routine GP problems, ongoing conditions, repeat medicines, reviews, results and admin tasks.
Do not wait for a GP reply if someone may be seriously ill or injured. Call 999 or seek emergency help immediately.
Townhill Medical Practice map: Guards Avenue, Caterham CR3 5XL
Use the full official address when travelling: Guards Avenue, Caterham, Surrey, CR3 5XL. The official surgery page lists car parking, disabled parking, wheelchair access, step-free access, disabled toilet and a baby changing facility.
Parking
The official surgery page lists car parking and disabled parking. Confirm before travelling if parking is essential for your visit.
Access
The official page lists wheelchair access, step-free access and disabled toilet. Mention access needs when booking or contacting reception.
Children and families
The official page lists a baby changing facility. If booking for a child, check whether the Rapid Health route is suitable before using it.
Common Townhill Medical Practice mistakes to avoid
Using Rapid Health for excluded requests
Home visits, interpreter needs, nurse appointments, medication reviews, post-natal checks and several other requests may need a different route.
Forgetting the linked email rule
The official page says Rapid Health users need an email address linked to their medical records.
Calling without symptoms ready
Prepare symptom, duration, medication, urgency and callback availability before contacting the practice.
Trying paper prescription requests
The official prescription page says paper repeat prescription requests are no longer accepted.
Leaving registration too late
Records can take around a month to transfer, so register early and keep enough medication where possible.
Using GP routes for emergencies
Use 999 for life-threatening symptoms and NHS 111 for urgent non-emergency help.
Calling about results too early
The official test-results page says to call about test results after 2pm.
Not cancelling appointments
Cancel as soon as possible if you cannot attend, so another patient can use the slot.
Ignoring provider-name changes
Townhill appears under Modality East Surrey Medical Practice. Use the current official Modality page for live patient actions.
Official Townhill Medical Practice links
Use these official sources for live appointment, registration, prescription, contact and urgent-care instructions.
Townhill surgery details
Official address, phone, opening times, parking, disabled access and map.
Open Surgery DetailsAppointments page
Rapid Health form, urgent appointment route, phone route, in-person route and 111/999 guidance.
Open Appointments PageRepeat prescriptions
NHS App, online form, Voice Connect, pharmacy nomination and medication review guidance.
Open Prescription PageRegister as patient
Practice boundary, temporary registration, NHS number and online registration guidance.
Open Registration PageTest results
Online result request, phone-after-2pm note, in-person option and privacy guidance.
Open Test Results PageCQC public record
CQC profile/history. The current public wording includes provider-change/archive details, so check the latest page carefully.
Open CQC RecordPeople also search: Townhill Medical Practice appointments, hours, phone number and registration
Deep dive into Townhill appointments
Townhill patients should start with the official appointment page and use Rapid Health where the request fits the rules. Phone reception if you cannot use the form.
Deep dive into opening hours
The official surgery page lists Monday to Friday, 8:00am to 6:30pm, with weekends closed. Always check the official page for live changes.
Deep dive into phone access
The official phone number is 01883 331900. Use clear wording so reception can route you to GP, nurse, admin, pharmacist, NHS 111 or emergency care.
Deep dive into registration
The NHS profile says accepting new patients, while the official registration page says to check practice boundary and prepare NHS number, address and medication details.
Deep dive into prescriptions
Use NHS App, online form or Voice Connect. The official page says paper repeat requests are no longer accepted and normal phone ordering is not allowed.
Deep dive into CQC wording
CQC shows provider-change/archive wording and inherited historic ratings. Use CQC for background, but use current NHS/practice pages for live patient actions.
Townhill Medical Practice FAQ
Townhill Medical Practice is at Guards Avenue, Caterham, Surrey, CR3 5XL.
The official Townhill surgery details page lists 01883 331900 as the phone number.
The official page lists normal opening times as Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are listed as closed.
The NHS profile shows Townhill Medical Practice is currently accepting new patients. Registration may still depend on practice boundary and eligibility checks.
The official appointment page says you can request an appointment using the Rapid Health online form, by phoning the surgery, or in person. If you cannot use the online form, reception can go through the form with you by phone.
No. The official page says Rapid Health is not used for some requests, including home visits, interpreter needs, nurse appointments, annual health checks, medication reviews, baby checks, contraception advice, NHS Health Checks and follow-up appointments.
The official prescription page says you can order through the NHS App, an online form or Voice Connect. It says paper repeat prescription requests are no longer accepted and repeat prescriptions cannot be ordered by ordinary phone call.
The official page says you can view results online, use an online form, call after 2pm, or ask in person. Online result requests receive a response within 5 working days.
The official surgery page lists car parking, disabled parking, wheelchair access, step-free access and disabled toilet. Confirm live access details before travelling if they are essential.
No. This is an independent MedicalGroupUK.org guide. It is not the official NHS, Modality East Surrey Medical Practice, Townhill Medical Practice or CQC website. Always verify live details through official links.
Final patient summary
Townhill Medical Practice is listed at Guards Avenue, Caterham, Surrey CR3 5XL. The phone number is 01883 331900. Normal official opening is Monday to Friday, 8:00am to 6:30pm.
Safe route reminder
For routine GP help, use the official online form, NHS App, phone or in-person route. For urgent non-emergency help, use NHS 111. For life-threatening symptoms, call 999.