Three Chequers Care Board
If you search “3 Chequers Medical Practice,” the official name you will usually see is Three Chequers Medical Practice. The confusing part is choosing the right square on the board: SystmConnect, SystmOnline, Airmid, NHS App, phone, dispensary, test-result line, home visit, NHS 111 or 999.
This guide puts the useful official details inside the page first, then gives official links only when you are ready to act.
About 3 Chequers / Three Chequers Medical Practice
The official name is Three Chequers Medical Practice. It was created in April 2017 by the merger of St Anns, Three Swans and Endless Street surgeries. The practice says it provides care for about 24,000 patients from four sites in Salisbury and the surrounding area.
Practice type
Salisbury-based NHS GP practice with city sites and village branch surgeries.
Care team
The official site describes GP partners, salaried doctors, advanced nurse practitioners, paramedics, pharmacy technicians, nurses, HCAs and phlebotomists.
Training practice
The practice says it teaches trainee GPs and student doctors and is also an active research practice.
Three Chequers Sites: Choose the Correct Surgery Before Travelling
Three Chequers is not one single front door. Check your appointment message, prescription collection route or dispensary instruction before visiting a branch.
| Site | Official address | Patient note |
|---|---|---|
| Endless Street Surgery | 72 Endless Street, Salisbury, SP1 3UH | Main listed CQC/NHS location and a dispensary site. |
| Three Swans Surgery | Rollestone Street, Salisbury, SP1 1DX | Salisbury site; check appointment location before travelling. |
| Porton & Old Sarum Surgery | 32 Winterslow Road, Porton, Salisbury, SP4 0LR | Branch site and listed dispensary location. |
| Winterslow Surgery | Middleton Road, Winterslow, Salisbury, SP5 1PQ | Branch site and listed dispensary location. |
What Do You Need from Three Chequers Medical Practice Today?
Start here instead of guessing between phone, SystmConnect, SystmOnline, Airmid, dispensary or email.
New or ongoing medical problem
- Submit a SystmConnect request.
- The request is reviewed on the day.
- If capacity is reached and the issue cannot wait, phone 01722 336 441.
Repeat prescription
- Use SystmOnline where possible.
- Email prescriptions.3chequers@nhs.net if needed.
- Do not request repeats by phone.
Test results
- Fastest route is SystmOnline.
- Phone results line 2:00pm–5:30pm.
- Call 01722 336 441 and choose extension 3.
Nurse / HCA appointment
- Blood tests, cervical smears and BP checks can be booked using Airmid or SystmOnline.
- Phone for other Nurse/HCA appointment types.
Fit note / admin request
- SystmConnect lists Fit Note requests.
- It also lists travel clinic, contact details and non-NHS work requests.
Closed or urgent?
- Out-of-hours route is NHS 111.
- Emergency symptoms: call 999.
- Do not wait for routine online review if life-threatening.
Phone, Email and Opening Detail
| Contact need | Official detail | Use this carefully |
|---|---|---|
| Main phone | 01722 336 441 | Appointment phone lines are listed Monday-Friday 8:00am-6:30pm. |
| Dispensary phone | Monday-Friday 10:00am-4:00pm | Prescription queries only. Repeat prescription requests are not accepted by phone. |
| General email | three.chequers@nhs.net | General enquiries only. The official page says not to email for medical advice or appointment booking. |
| Reception/admin email | bswicb.3chequers.reception@nhs.net | Not for booking appointments. Listed uses include address/contact changes, registration, vaccination queries, online access, blood-form collection, SystmOnline problems and appointment cancellation. |
| Prescription email | prescriptions.3chequers@nhs.net | For repeat prescriptions, but the practice recommends SystmOnline for best results. |
| Out-of-hours | 111 | Use NHS 111 when the practice is closed and the problem is urgent but not life-threatening. |
How Appointments Work at Three Chequers
For new or ongoing medical problems, Three Chequers asks patients to submit a request through SystmConnect. The practice reviews the request on the day and signposts the patient to the most appropriate healthcare professional.
Use SystmConnect for medical problems
Choose the questionnaire that matches your need, complete the details and submit. You must be registered with the practice, but the official page says you do not need a SystmConnect account.
Phone if you cannot submit online
If you do not have internet access or cannot submit online for another reason, phone the practice and a team member will assist you.
Know the capacity rule
The official appointment page says appointment capacity is limited each day. When capacity is reached, SystmConnect closes until the following working day.
Phone if urgent and cannot wait
If SystmConnect is closed and the problem is urgent and cannot wait until the next day, phone 01722 336 441.
Cancel or rearrange early
If you cannot attend, contact the practice as soon as possible by phone so the team can help cancel or rebook.
SystmConnect, SystmOnline, Airmid and NHS App
| Tool | Officially listed uses | Best for |
|---|---|---|
| SystmConnect | Clinical/admin requests, new or ongoing medical problems, Fit Note requests, travel clinic requests, contact detail/address updates, and non-NHS work such as forms, reports or letters. | Submitting a structured request for review. |
| SystmOnline | Book appointments, order repeat prescriptions and view medical records; 24/7 access from PC, tablet or mobile. | Registered online-service users who want ongoing self-service access. |
| Airmid app | Book appointments, request medication, access medical record, view consultation notes/history/vaccinations, allergies, correspondence, test results and manage appointments/prescriptions. | Mobile app users already set up with online access. |
| NHS App | Health advice, repeat prescriptions, hospital referrals, GP health record and more. | Secure NHS account route for common patient tasks. |
Nurse and HCA Appointments
The appointment page separates some Nurse/HCA appointments from general GP requests. This helps patients book the correct slot without sending the wrong request.
Blood tests
Bookable using Airmid or SystmOnline.
Cervical smears
Bookable using Airmid or SystmOnline.
Blood pressure check
Bookable using Airmid or SystmOnline.
Other Nurse/HCA needs
The official page says to telephone the surgery for any other Nurse or Healthcare Assistant appointment type.
Repeat Prescriptions: Routes, Timing and Safety
Three Chequers says repeat medication can be requested online, by email, at reception with a repeat slip, or by post. It also says telephone repeat prescription requests are not accepted.
| Prescription route | Official detail | Prepare this |
|---|---|---|
| SystmOnline | Recommended online route; reception can allow access after ID is provided. | Online login, medicine name, dose and nominated pharmacy/collection route. |
| prescriptions.3chequers@nhs.net | Medicine name, strength, dose, quantity, contact details and preferred collection/dispenser route. | |
| Reception | Leave a completed repeat slip at reception. | Repeat slip and enough processing time. |
| Post | Send a letter. | Full details and extra posting time. |
| Phone | Repeat prescription requests are not taken by telephone. | Use online, email, reception or post instead. |
| Processing time | Allow 3 working days, excluding weekends and bank holidays. | Order early before weekends, holidays and travel. |
| Controlled drugs | Photo ID is required when collecting prescriptions containing Controlled Drugs. | Bring photographic identification. |
Dispensary: Who May Be Eligible and Where It Operates
The official prescription page says the practice has a dispensary at Endless Street, Porton & Old Sarum and Winterslow, but dispensing is restricted by NHS dispensing rules to patients living in a specified geographical area.
Dispensary locations
Endless Street, Porton & Old Sarum and Winterslow are listed as dispensary sites.
Query line
Dispensary phone line is Monday-Friday 10:00am-4:00pm for prescription queries only.
Collection / delivery
The page lists delivery service to Pitton Post Office, Alderbury/Whaddon Post Office and Coombe Bissett Stores, plus possible home delivery for housebound patients.
Test Results: Line Times, Samples and What to Expect
Fastest route
The official page says the quickest way to view test results is via SystmOnline.
Results line
Phone 01722 336 441 and use extension 3 for results.
Phone window
The telephone results line is available Monday-Friday, 2:00pm-5:30pm.
Privacy
Results are released only to the person they relate to unless prior permission has been given.
| Result / sample | Official detail | Patient action |
|---|---|---|
| Blood tests | Often take 3 to 4 days, though some take longer. | Check SystmOnline or phone after 2pm if needed. |
| X-rays and scans | Can take at least a week. | The practice will contact you directly if results need discussion. |
| Samples | Must be brought in before 12:00pm. | Urine samples must be in a sterile bottle from the surgery and correctly labelled with name and date of birth. |
| Concerns after testing | If symptoms persist, worsen or you are concerned, contact the practice. | Do not wait just because a result has not yet appeared online. |
| Non-urgent result discussion | Triage Doctor is not available to discuss non-urgent test results. | Follow the advice given with your result and book if advised. |
Long-Term Condition and Medication Reviews
The practice says around 40% of its 24,000 patients have a long-term condition or a medication that needs annual monitoring or review. It uses birth-month invitations to manage reviews alongside urgent and acute care.
Invitation route
Patients receive an invitation using their preferred contact method. If SMS or email is used, the message includes a booking link.
Review checks
Annual checks may include tests, examinations, blood tests and foot checks for diabetic patients.
Clinician review
Results and medication may be reviewed by a GP, Paramedic, Advanced Nurse Practitioner or Pharmacy Technician.
Fit Notes, Admin Requests and Non-NHS Work
The online services page says SystmConnect can be used to request a Fit Note, submit a travel clinic request, update contact details/address, and request non-NHS work such as forms, reports and letters.
Fit Note
Use the SystmConnect Fit Note request route where appropriate.
Travel clinic request
SystmConnect lists travel clinic requests.
Forms / reports / letters
SystmConnect lists non-NHS work requests. Fees and turnaround should be checked on the official practice policy/private-fees pages if applicable.
Join the Practice, Temporary Patients and Eligibility
The official contact page says the practice area covers the whole of Salisbury and much of the surrounding area, and points users to the Join The Practice page to check eligibility. The appointment page also notes that people away from home or not registered may be able to receive emergency treatment for 14 days, after which they must register as a temporary resident or permanent patient.
Check boundary
Use the official Join The Practice route to check whether you are in the practice area.
Emergency treatment
The appointment page says emergency treatment can be received for 14 days if you fall ill away from home or are not registered.
Temporary or permanent
After that, you need to register as a temporary resident or permanent patient.
Carers, Third-Party Consent and Support
The official carers page asks patients to tell the practice if they look after someone. It also explains that the person cared for must give consent before the practice can share information with the carer.
Carers team
The carers page names Clare and Lyn as Carers Leads and says the team can listen, help find services and organise events.
Consent
Write to the surgery with the names of people the patient wants to give consent to. The information is scanned and added to the medical record.
Contact
Carers can contact the practice on 01722 336441 or three.chequers@nhs.net.
Feedback, Complaints and Patient Group
The official contact page says the practice operates a feedback procedure as part of the NHS complaints system and asks patients to leave negative feedback as soon as possible, ideally within 24 hours, so the practice can establish what happened more easily.
Feedback
Use the official feedback route for concerns about service from clinicians or practice staff.
Timing tip
The practice asks for negative feedback ideally within 24 hours where possible.
Patient Participation Group
The contact page invites comments, suggestions and Patient Participation Group interest through the official contact route.
CQC, Training and Practice Quality Context
The official site displays a CQC rating of Outstanding. CQC also lists the provider and location at 72 Endless Street, Salisbury, SP1 3UH with telephone 01722 336441.
CQC rating
Outstanding.
Training practice
The practice says it teaches trainee GPs and student doctors.
Research practice
The practice describes itself as an active research practice.
Items Not Clearly Published on the Official Three Chequers Website
This guide does not invent hospital-style information. Unsupported items are kept short so the article stays useful.
| User search | What the official website provides | Best action |
|---|---|---|
| MyChart / Share Everywhere / Pay as Guest | Not clearly listed on the official Three Chequers website. | Use SystmOnline, Airmid or NHS App routes where listed. |
| Private insurance directory | Not clearly published as a GP service directory. | Contact the practice only for a specific private/admin fee question. |
| Hospital departments | Three Chequers is a GP practice, not a hospital department directory. | Use GP referral, NHS services or 111/999 depending on need. |
| Walk-in urgent care | The official pages emphasise SystmConnect, phone, booked appointments and NHS 111/999 routes. | Do not arrive expecting walk-in urgent care unless the practice has specifically instructed you. |
3 Chequers Route Planner
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Copy-and-Use Scripts
SystmConnect medical request
I am registered at Three Chequers Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription email
Medicine name: ______. Strength/dose: ______. I have ______ days left. My preferred collection or pharmacy route is ______. My contact number is ______.Test result query
I had a ______ test on ______. I am asking whether the result has been received, reviewed and whether any action is needed.Carer consent note
I give consent for ______ to discuss my care with Three Chequers Medical Practice. My name is ______, date of birth ______, and the consent covers ______.Safety, Privacy and Medical Disclaimer
Map: Three Chequers Medical Practice, Endless Street
This map points to the main listed site at 72 Endless Street, Salisbury, SP1 3UH. Always check your appointment or prescription instruction because the practice has multiple sites.
Official Resources
Use these links after reading the relevant section above. The article explains the detail first; the link is for action.
Related MedicalGroupUK Guides
These internal links help users compare GP access topics. Always verify medical facts on each official surgery website.
3 Chequers Medical Practice FAQs
Is it 3 Chequers or Three Chequers Medical Practice?
The official practice name is Three Chequers Medical Practice. Many users search it as 3 Chequers Medical Practice.
What is the phone number?
The official phone number is 01722 336 441.
Where is the main Three Chequers site?
The main listed site is Endless Street Surgery, 72 Endless Street, Salisbury, SP1 3UH.
What other sites does Three Chequers have?
The official website lists Three Swans Surgery on Rollestone Street, Porton & Old Sarum Surgery at 32 Winterslow Road, and Winterslow Surgery on Middleton Road.
What are the appointment phone line hours?
The official contact page lists appointment phone lines Monday to Friday, 8:00am to 6:30pm.
How do I request an appointment?
For new or ongoing medical problems, submit a SystmConnect request. If you cannot use the internet, phone the practice and a team member can assist.
What happens after I submit SystmConnect?
The official appointment page says the request is reviewed on the day and the patient is signposted to the most appropriate healthcare professional.
What if SystmConnect is closed because capacity is full?
If the problem is urgent and cannot wait until the next working day, phone 01722 336 441.
Can I book Nurse or HCA appointments online?
Blood tests, cervical smears, blood pressure checks, and blood pressure check with blood test can be booked using Airmid or SystmOnline.
How do I order repeat prescriptions?
Use SystmOnline, email prescriptions.3chequers@nhs.net, leave a completed repeat slip at reception, or send a letter by post.
Can I order repeat prescriptions by phone?
No. The official prescription page says telephone repeat prescription requests are not accepted.
How long do repeat prescriptions take?
The official prescription page says to allow 3 working days, excluding weekends and bank holidays.
When is the dispensary phone line open?
The official contact page lists dispensary phone lines Monday to Friday, 10:00am to 4:00pm, for prescription queries only.
Does Three Chequers dispense medication?
Yes. The official prescription page says dispensary services are available at Endless Street, Porton & Old Sarum and Winterslow, but only for eligible patients living in specified areas.
How do I check test results?
The quickest route is SystmOnline. Alternatively, phone 01722 336 441 and choose extension 3 between 2:00pm and 5:30pm Monday to Friday.
How long do blood test results take?
The official results page says blood test results often take 3 to 4 days, although some take longer.
How long do x-ray or scan results take?
The official results page says x-rays and scans can take at least a week.
When should samples be brought in?
Samples must be brought in before 12:00pm. Urine samples must be in a sterile bottle from the surgery and correctly labelled.
Can someone else get my test results?
The practice releases results only to the person they relate to unless that person has given prior permission.
How do long-term condition reviews work?
The practice uses birth-month invitations for annual monitoring and medication review. Results and medicines may be reviewed by a GP, Paramedic, Advanced Nurse Practitioner or Pharmacy Technician.
Can SystmConnect be used for fit notes?
Yes. The official online-services page lists Fit Note requests as a SystmConnect request type.
How do carers give consent?
The person cared for should write to the surgery naming the individuals or family members they consent to share information with. The information is then scanned into the medical record.
What is the CQC rating?
The official site and CQC profile show Three Chequers Medical Practice with an Outstanding rating.
Does Three Chequers use MyChart?
MyChart, Share Everywhere and Pay as Guest are not clearly listed on the official Three Chequers Medical Practice website. Use SystmOnline, Airmid or NHS App routes where listed.
Is this the official Three Chequers website?
No. This is an independent MedicalGroupUK.org guide. Use the official Three Chequers, NHS and CQC links for live forms, appointment capacity, opening changes and current service rules.